Systems Analyst

SAN ANTONIO (SAT)

Brief Summary

                            Systems Analyst 

Technical Requirements:  Supplier resources will have the following skills / experience / background:
Systems Analyst (four or more of the following): 
•	Microsoft 7 desktop trouble shooting skills/experience
•	Microsoft 10 desktop trouble shooting skills/experience
•	Microsoft Office trouble shooting skills/experience
•	Computer hardware knowledge 
•	Experience in a virtualized environment 
•	Ability to upgrade software
•	Strong customer service and interpersonal skills
•	Experience with trouble shooting ticketing systems
Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION.

•	Task #1: Requirements Analysis: Trouble shooting and returning end users to service (RTS)
•	Task #2:  Work station deployment: Build and deploy desktops and Virtual desktop images, deploying software using in house tools we will train them on
•	Task#3:  Log Analysis:  Analyze computer logs to determine root cause of system problem.