Service Desk & Remote SSR

TAMPA (TFL) - Commerce

Brief Summary

Supports return to service activities for the local Tampa customers. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution.

Job Overview
Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of USAA's desktop computing and
telecommunications equipment. Performs complex hardware, software, and telephone break/fix activities across standard desktop and wireless technologies. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. 

Software Compliance & Hardware Management Support provides support in placing asset orders and asset disposal including
Procurement coordination and contract compliance report. Provides asset and inventory management as prescribed for supported units. Provides audit activity support and tracking to ensure control tests are completed on time. Under minimal supervision, performs simple to complex software compliance and risk analysis for purchased software products for desktop, server, and host platforms including the establishments of enterprise risk mitigation standards, processes, and procedures. Manages more complex compliance processes, establishing and ensuring adherence to risk controls for the Application Owner community. Conducts intermediate to complex software compliance audits and self-assessments to ensure that appropriate risk mitigation processes are in place and effective.

Requirements: GED or HS Diploma, basic technical skills, customer service skills.

Schedule: With regard to the schedule, we do need flexibility. There will be some work shifting for projects (not extensive) and some overtime. Our core hours are 7 a.m. to 6 p.m., Monday through Friday, so the regular schedule will fall during that timeframe. The overtime, on occasion, can include evenings and weekends