ServiceNow Developer


Brief Summary

                            PURPOSE OF JOB
Acquires and applies broad knowledge of the business, its products, and/or processes. Gathers and analyzes user and system requirements, respond to outages and creates application system models. Prepares concepts for information system solutions and may evaluate the cost-effectiveness of these concepts. May coordinate system application transition from development teams to maintenance and production team; constructs and implements necessary controls to assure system / application traceability. Ensures system improvements are successfully implemented and monitored to increase efficiency. Applies and enhances policies, standards and procedures. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature.
•	Consistently applies learned processes, procedures and workflows to include (however not limited to) the software development lifecycle and/or release processes. 
•	Creates system requirements, performs design and analysis, coding to requirements, unit testing of core system functionality and corrects defects during various phases of testing. 
•	Continuously integrating with external tools and applications of varying technologies.
•	Consistently deliver functional products that provide business value in a defined timeline.
•	May serve as the subject matter expert on development techniques. Creates system documentation/play book and participates as a reviewer and contributor in requirements, design and code reviews. 
•	Receives more complex work packages from manager/delegates. Develops accurate estimates, and creates project and component work packages based on specifications. 
•	Identify ideas to improve system performance and impact availability and resolves complex technical design issues. 
•	Perform technical troubleshooting to facilitate root cause analysis of system issues.
•	May serve as a mentor on procedural matters to junior team members.
Minimum Requirements
•	Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
•	6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)
•	ServiceNow Platform development, IT Service Management, and Automation & Orchestration.
•	Coding languages (e.g. Java, JavaScript, C#).
•	Concurrent DevOps approaches like GitLab, CI/CD and monitoring.
•	Frameworks like AngularJS and Git.
•	Build automation systems like Gradle.
•	Test-driven development and unit testing.
•	Agile development methodologies.