Tech Writer Sr.

SAN ANTONIO (SAT)

Brief Summary

                            Tech Writer Sr.

Tasks:
•	Writes and updates content according to USAA Content and Brand style guidelines where applicable.
•	Demonstrates proficiency in multiple writing styles and in content development.
•	Engages internal clients to understand business needs and objectives and interviews subject matter experts.
•	Translate business needs and requirements stories used for services development.
•	Create basic user interface wireframes to be used for services development.
•	Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met.
•	Demonstrates proficiency in work related tools, processes and software.
•	May write content for website publishing.
•	Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness.
Required:
•	At least 4 years of experience in writing, editing, and document creation.
•	Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
•	Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. 
•	Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop.
•	Be able to select the proper support visuals: Must understand how to put together graphics and formatting.  They must be able to collaborate with the subject matter expert (SME).
•	Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. 
•	Refine the art of patience and persistence. Must be understanding and patient.  Must also be willing to change direction readily. 
Preferred Experience
•	Knowledge of Confluence and Jira
•	Knowledge of Agile technical software delivery methodologies
•	Knowledge and demonstrated use of process engineering methodologies
•	Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing.
•	Familiar with concepts related to human centered design or high-tech anthropology
•	Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings