IT SCRUM Master Sr

SAN ANTONIO (SAT)

Brief Summary

                            Scrum Master – Senior Level

The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented and experienced Scrum Master – Senior Level to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences.
Job Profile Summary
Responsible for ensuring the team lives Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance.
Job Description
•	Facilitates seamless collaboration and maximizes team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Ensure cross team coordination. For Example: should be an experienced Scrum Master for 1-2 teams or moving into in a Release Train Engineer (RTE) role.
•	Mentors and coaches’ teams and program teams and other Scrum Masters in Agile practices and mindset.  Fosters a growth mindset and spirit of continuous improvement and learning.
•	Removes impediments to team or Release Train’s progress whether internal or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution. Supports efforts to resolve systemic impediments that continually block teams within their organization.
•	Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making.
•	Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity.
•	Performs risk, issue, and dependency management for the teams and/or program. Also ensures release management practices align to enterprise standards.
•	Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters.
•	For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.
Minimum Qualifications
•	Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
•	6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master, 1 year as an RTE, or working in a similar role in a lean or Scrum environment
•	Advanced knowledge of multiple Agile delivery frameworks
•	Advanced working knowledge of Microsoft Office products
Preferred Qualifications
•	Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills
•	Scrum Master certified
•	Experience running multiple scrum teams and ensuring agile ceremonies are consistently delivered
•	Experience using Jira, Asana or Agile Central
•	Experience coaching teams using agile methodologies and ceremonies
•	Experience and understanding of USAA technologies and processes e.g. Talon, Classic, and Data Analytics
•	Experience using Eagle Academy, Udemy for Business, Lynda, Skillsoft, and other technology-oriented eLearning platforms
•	Experience working with Digital Product Owner / Digital Product Manager
•	Experience coaching junior team members in the development and delivery of work