Network Voice Eng - Sr


Brief Summary

                            We are seeking an Voice Engineer for a client in San Antonio, Texas!

For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM

Looking for Voice Engineer skilled in Oracle Session Border Controller, and Application Session Controllers.  5-10 year experience in voice transport.  Must know Oracle Session Controller (SBC) and Oracle EOM

5+ years of experience installing and maintaining Oracle Session Border Controllers (Enterprise and/or Carrier SW releases), Session Routers, Enterprise Operations Monitor (EOM).
Expert understanding of SIP & H323 protocols, their implementation and usage including QoS.
Experience troubleshooting SIP message flow and call flows in multi-vendor platforms with multiple carrier circuit (VZB, ATT, L3, Century Link, etc.). 
Understanding of Voice Dial Plans, Enterprise Session Management, number translations and adaptations
Experience with call recording platforms such as NICE & SIPRec implementation.
Experience integrating Premises based SIP services and Cisco UC solutions
Working knowledge on monitoring tools NetScout, Wireshark, SNMP
Working knowledge of the Oracle Application Session Controllers and/or 3rd party call control SIP application servers

The candidate should have:
5+ years of experience working at a large contact center environment   
Communicates effectively, both verbally and in writing throughout the organization. 
Experience working with Oracle Sales and Support.

Experience working collaboratively with a geographically distributed team including Architects and Engineers from numerous domains.
Knowledge of ITIL processes (incident, problem and changes management) 

Experience on Microsoft Office Suite including Visio & PowerPoint