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1
Collections Representative (Call Center) AZ - Phoenix
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Collections Representative (Call Center)

Collections Representative (Call Center) 

We are actively seeking experienced and professional Call Center Collections Representatives to join our growing team in Phoenix, AZ. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.
 
Key Responsibilities:

  • Collect on delinquent consumer accounts
  • Maintain accurate and timely records of all customer interactions
  • Work in a metrics-driven environment and consistently meet performance goals
  • Exhibit professionalism and maturity in all interactions
  • Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements
  • Multitask across multiple systems and communication channels
 
Requirements:
  • Call center experience (inbound /outbound) is required
  • 2+ years of consumer debt collections experience
  • Proven experience working delinquent accounts
  • Demonstrated success in performance metrics environments
  • Ability to multitask and solve problems independently
  • High School Diploma or GED required
  • MS Word and Excel
  • Auto-dialer experience strongly preferred
  • Must be able to work onsite 
  • Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory. 
 
 
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2
Project Manager 3 TX - Austin
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Project Manager 3

Project Manager 3

Responsibilities:

Process Consistency - Direct, develop, and evaluate Agile processes used by project teams
Deliverable Quality - Monitor and measure quality of applications and identify continuous improvement opportunities
Stakeholder Satisfaction - Build strong relationships with management, product owners, project team members
Leadership - Responsible for problem management, issue resolution, and risk identification/mitigation; lead efforts to optimize cycle time and reduce wait time - all to improve value added time
Vision - articulate a clear view of the application and technology roadmap. coordinate the initiation and planning of diverse projects to meet strategic application and technology roadmap commitments.

Requirements:

·        8 years working with software application teams

·        8 years of direct project management experience

·        8 years’ experience working with state budgets

·        8 years’ experience with Scrum Methodology and Project Management Life Cycle

·        4 years’ experience using Jira

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3
Business Analyst 3 TX - Austin
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Business Analyst 3

Business Analyst 3

Responsibilities:

Review, analyze, and evaluate business systems and user needs to document highly complex system requirements.
Develop and maintain highly complex system documents to convey business requirements, support efficient system design, and uphold quality standards.
Develop test plans and liaise with end users to complete user acceptance testing to validate new and existing system functionality.
Analyze program policies and procedures to determine their effect on automated systems and system functional areas.
Serve as a liaison between business and IT teams by providing consultation, documentation, and direction on analysis, design, configuration, testing, and policy implementation within systems.
Reengineer existing system processes and identify new applications of technology to meet business needs.
Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitor system integration and user acceptance testing prior to implementation.

Requirements:
  • 8 years’ experience as a Business Analyst, Systems Analyst, or similar roles
  • 5 years’ Experience serving as a liaison between Business and IT teams
  • 1 year experience with the Texas Automated Nutrition System (TANS)
  • 1 year of experience with writing system requirements in compliance with federal child nutrition programs operated by TDA
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4
Enterprise Architect Specialist TX - Austin
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Enterprise Architect Specialist

Enterprise Architect Specialist

Responsibilities:

Statewide, Multi-Domain Architecture Responsibility
The role spans cybersecurity platforms, security telemetry, network visibility and detection, hybrid infrastructure, integration patterns, and resilience architecture across multiple participating entities. 

High-Consequence Decision Authority
The architect is expected to make and document architecture decisions that affect detection coverage, evidentiary integrity, operational continuity, and recovery capabilities. Errors or delays have direct operational and public-interest consequences.

Advanced Architecture Governance Leadership
The role includes establishing and operating architecture governance mechanisms that balance speed and rigor. This includes resolving cross-organizational conflicts, adjudicating risk tradeoffs, and preventing architectural debt in a rapidly evolving environment.

Deep Technical Breadth with Hands-On Expectations
The work requires expert-level understanding across security telemetry pipelines, SIEM platforms, network detection architectures, cloud and virtualization platforms, and automation and integration tooling. The architect must be capable of both strategic design and practical validation with engineering teams.

Procurement and Vendor Evaluation Influence
The role directly supports high-value procurements and vendor evaluations, including requirements shaping, technical evaluation input, and architectural risk assessment. These activities materially affect long-term cost, interoperability, and sustainability.

Required:

  • 15 years’ experience with Enterprise Architecture (large, complex environments):
  • 12 years’ experience with IT Infrastructure Architecture (on-prem and hybrid)
  • 10 years of Cybersecurity Architecture (defensive, enterprise)
  • 10 years working with Technical Design Documentation and Decision Artifacts
  • 8 years of Architecture Governance / Review Boards
Preferred:
  • Executive technical communication and briefing
  • Security telemetry and SIEM architecture
  • Cloud and virtualization platforms (hybrid)
  • Network visibility and detection architecture
  • NIST-aligned risk management and security frameworks
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5
Systems Analyst 3 TX - Austin
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Systems Analyst 3

Systems Analyst 3

Job Details:

Must have hands-on experience implementing PeopleSoft FSCM 9.2 Billing, with an understanding of the flow between the Customer Contracts and Accounts Receivable modules as a functional analyst. The implementation work requires gathering requirements, conducting fit-gap analysis, setting up the system, and performing end-to-end business process testing with converted data and third-party interface systems.
Strong written and verbal communication skills and the ability to work effectively with a large team.
Other duties include documentation, supporting training efforts, and other project tasks as needed.

Required:
  • 8 years’ experience as a Functional Business Analyst on PeopleSoft Financials and Supply Chain Management (FSCM) on implementation efforts
  • 8 years’ experience with PeopleSoft FSCM 9.2 Billing
  • 8 years’ experience in performing hands-on end-to-end system integration and external interface testing
  • Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Visio)
  • Experience with MS Teams and Channel communication with a large team
Preferred:
  • Experience working with a public sector organization (Federal, State, or Local Government)
  • Experience working with the Comptroller of Public Accounts (CPA) CAPPS Financials
  • Experience with Jira
  • Experience working with the Scrum framework
 
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6
Enterprise Architect 3 TX - Austin
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Enterprise Architect 3

Enterprise Architect 3

Responsibilities:

• Design and maintain enterprise-level architecture that aligns with organizational goals and technical requirements.
• Develop scalable, secure, and resilient enterprise infrastructure, ensuring adherence to best practice.
• Evaluate current infrastructure and identify components for cloud migration, creating a detailed migration strategy including timelines and resource allocation.
• Implement and validate migration processes to ensure data integrity and system functionality.
• Ensure compliance of architecture with industry standards and regulatory requirements.
• Collaborate with stakeholders to understand business needs and translate them into technical solutions.
• Advise on AI/Machine Learning/Deep Learning and generative AI projects, mapping relevant Azure, Google, and AWS services.
• Analyze AI services to extract technical and business insights that inform reference architectures, runbooks, and training content.

Requirements:
  • 10 years’ experience architecting enterprise application solutions across on-premises and cloud infrastructure
  • 10 years of architecting solutions in one or more of the cloud platforms: GCP, Azure, and AWS.
  • 8 years developing cloud native application architectures across leading cloud platforms.
  • 8 years of architecting solutions that utilize fit-for-purpose service models such as IaaS, PaaS, and SaaS
  • 8 years’ experience in all phases of Machine Learning, Artificial Intelligence and Deep Learning solutions using Azure or AWS or google technologies.
Preferred:
  • Strong understanding of virtual networks, VPNs, DNS, load balancers, and firewalls.
  • Understanding of cloud security frameworks, encryption, identity and access management (IAM), and compliance standards like GDPR, HIPAA, etc.
  • Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code (IaC) tools like Terraform or CloudFormation.
  • Knowledge of API design, development, and management, including RESTful and SOAP APIs.
  • Knowledge of microservices, serverless architectures, and cloud-native application development.
  • Excellent verbal and written communication skills to articulate cloud strategies and solutions to stakeholders.
  • Experience with cloud-based AI/ML services. Examples are Azure Machine Learning, Cognitive Services or AWS SageMaker, Redshift, EC2, Data Pipeline, Kinesis, EMR, Transcribe or Google Cloud Vertex AI, Agent Builder and other AI/ML services.
  • Cloud Certification: AWS Certified Solutions Architect, Azure Solutions Architect Expert or Google Professional Cloud Architect
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7
Product Owner CO - Remote
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Product Owner

Bank Product Owner

Key Responsibilities

  • Serve as Product Owner for two IT teams operating in a SAFe Agile environment
  • Own, prioritize, and manage the product backlog in Jira (100% of work managed in Jira)
  • Manage features and user stories through the full development lifecycle in accordance with internal policies and controls
  • Partner with IT throughout design, development, testing, and delivery
  • Structure and deliver work aligned to SAFe Agile methodology
  • Run and support Scrum team ceremonies and execution
  • Proactively learn business processes related to deposit account restrictions
  • Ensure clear communication between business and technical stakeholders
  • Support a risk mitigation initiative impacting restricted account interactions
Required Qualifications
  • Agile Product Owner experience in a SAFe Agile environment
  • 3-5 years of experience working in banking
  • Extensive hands-on experience using Jira for backlog and feature management
  • Experience managing features and stories through the full development lifecycle
  • Strong understanding of how to run a Scrum team
  • Self-starter who requires minimal supervision
  • Strong written and verbal communication skills
  • Experience working with infrastructure or core banking systems
  • Ability and willingness to quickly learn new business processes
  • Experience with deposit accounts or payments processing
  • Familiarity with JWM and ServiceNow (supplemental systems)
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8
SQL/Snowflake Migration Specialist TX - Plano
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SQL/Snowflake Migration Specialist

SQL/Snowflake Migration Specialist – Remote
 
Overview
Our client is seeking a Data Management & SQL/Snowflake Migration Specialist to support a high-impact data modernization initiative. This role will focus on organizing and migrating critical data assets from SQL environments to Snowflake.
 
Key Responsibilities

  • Organize, document, and manage existing data assets across SQL environments
  • Lead and support migration of data assets from SQL to Snowflake
  • Write, modify, and optimize SQL queries within Snowflake
  • Ensure data integrity, structure, and compliance throughout migration
  • Collaborate with IT and analytics teams to ensure successful data transitions
  • Use AI-enabled tools to assist with code development, documentation, and presentations
  • Help improve internal data organization standards and best practices
 
Required Qualifications
  • Strong experience in Data Management and Data Organization
  • Hands-on experience with SQL
  • Hands-on experience with Snowflake
  • Experience writing and updating SQL queries in Snowflake
  • Ability to understand data structures and determine how data assets should be organized
  • Strong problem-solving and documentation skills
 
Preferred Qualifications
  • Experience migrating data assets from SQL to Snowflake
  • Experience supporting or leading SQL-to-Snowflake migrations
  • Familiarity with AI tools (e.g., Microsoft Copilot, ChatGPT-style tools)
  • Experience training or mentoring others on AI tool usage
  • Experience using AI to generate/modify code, presentations, or documentation
 
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9
Business Analyst 2 TX - Austin
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Business Analyst 2

Business Analyst 2

Reviews, analyzes, and evaluates business systems and user needs.
Formulates systems to parallel overall business strategies.
Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
Familiar with industry standard business process mapping, and reengineering.
Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.


Requirements:

  • 7 years’ experience in requirements gathering and testing of web-based applications.
  • 5 years’ experience in performing data analysis from databases using SQLs
  • 5 years of experience in creating mock-ups for user interfaces.
  • 5 years’ experience creating requirement traceability matrix.
  • 5 years of experience writing test cases and test scripts.
  • 5 years of experience in testing batch jobs and web services.
  • Agile Development Methodologies experience is preferred
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10
Developer/Programmer Analyst 3 TX - Austin
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Developer/Programmer Analyst 3

Developer/Programmer Analyst 3

Design, develop, and maintain both front-end user interfaces and back-end services, typically using Java, Spring Boot, and modern JavaScript frameworks (React, Angular).
Manage the full application lifecycle, including database design, API integration, testing, and deployment.
Participate in high-level and detailed design, development, testing and deployment of new application components.
Create technical and design documentation, as required.


Requirements:

  • 8 years’ experience in design and development of web-based applications using Java and J2EE technologies.
  • 8 years’ experience in front-end user interfaces design and development using modern JavaScript frameworks (React, Angular).
  • 8 years’ experience in Web Services design and development, including API integration.
  • 8 years’ experience in open-source java-based frameworks like SpringBoot.
  • 8 years of experience implementing RESTful services security using JWT, OAuth, and other related technologies/standards
  • 8 years of development experience implementing applications utilizing any JEE Application.
  • 8 years of experience implementing client-facing applications with responsive design and development.
  • 8 years’ experience with integration of web services into Angular or React based SPAs
  • 8 years of experience in implementing best practices in the areas of application design, performance, scalability and maintainability.
  • Experience with JBoss Enterprise Application Platform is preferred
  • Experience with Agile Development Methodologies is preferred
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11
New Hire Coordinator FL - Tampa
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New Hire Coordinator

New Hire Coordinator 
 
Key Responsibilities:

  • Load roster information into spreadsheets and build Excel tabs
  • Prepare folders with required documents for facilitators
  • Serve as greeter for new hire orientation
    • Verify attendance against roster
    • Provide facility tours
    • Escort new hires to classroom
  • Answer general questions regarding schedules and licensing processes
  • Partner with IT to ensure new hires successfully log in and email accounts are functioning
  • Proctor exams and communicate results to leaders
 
Required:
  • Strong experience with Excel (data entry, spreadsheet management, building tabs)
  • High attention to detail and accuracy
  • Strong communication skills
  • Reliable attendance and dependability
  • Relevant work experience in HR or administrative support
  • Experience supporting training classrooms is preferred
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12
Software Developer 3 TX - Austin
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Software Developer 3

Software Developer 3

Position Summary:
The Software Developer will design, develop, and support cybersecurity engineering solutions that enhance penetration testing capabilities, security automation, and Security Information and Event Management (SIEM) integrations. This role will focus on building secure APIs, automation scripts, and tool integrations that enable scalable security testing, continuous monitoring, and data-driven threat detection across HHSC environments.
The position requires strong software development expertise combined with hands-on cybersecurity engineering skills, including Kali Linux server deployment, penetration testing toolchain support, SIEM data ingestion, and security automation scripting.
 

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8 years of Advanced experience building security automation and platform integrations.
• 8 years of Hands-on experience with penetration testing tools and Kali Linux environments
• 3–5 years of professional software development experience.
• Proficiency in one or more programming languages: Python, Java, JavaScript, or C#.
• Experience developing REST APIs and integrating enterprise platforms.
• Hands-on scripting experience (Python, Bash, PowerShell).
• Familiarity with SIEM platforms (Splunk, Sentinel, or equivalent).
• Knowledge of cybersecurity fundamentals and secure coding practices.

Preferred Certifications:

• OSCP, CEH, or equivalent penetration testing certification.
• Splunk Certified Developer or SIEM integration experience.
• Security+, CISSP, or equivalent security certification.
• Linux administration certification.

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13
Network Security Analyst 2 TX - Austin
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Network Security Analyst 2

Network Security Analyst 2

Key Responsibilities:

Security Assessments (SA)
• Plan and conduct Security Assessments to validate implementation and effectiveness of security controls.
• Review technical, administrative, and operational evidence.
• Document assessment results and track remediation activities.
Risk Assessments (RA)
• Facilitate Risk Assessment workshops with Information Owners and Custodians.
• Identify threats, vulnerabilities, likelihood, and impact.
• Document risks, mitigation plans, and Risk-Based Decisions in RSA Archer.
GRC & Compliance Operations
• Maintain security artifacts, risks, and remediation plans in RSA Archer GRC.
• Support system authorization (ATO) activities and continuous monitoring.
• Prepare audit and oversight evidence.
• Produce leadership reports and security posture metrics.

Requirements:

  • 4+ years of experience in cybersecurity GRC, system security planning, or information assurance.
  • 4 years of Hands-on experience developing System Security Plans (SSPs), conducting Security Assessments, and facilitating Risk Assessments.
  • Knowledge of NIST SP 800-53 and NIST Risk Management Framework.
  • 4 years’ experience using GRC platforms (RSA Archer preferred).
  • 4 years’ Experience working with Information Owners and Custodians.
  • Strong technical writing and documentation skills.
  • Ability to work independently on complex assignments.
  • Experience supporting ATO and continuous monitoring.
  • Experience in state or federal government cybersecurity programs.
  • CRISC or CISA certification is preferred

 

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14
Digital Project Manager TX - Remote
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Digital Project Manager

Digital Project Manager – REMOTE
 
This role is responsible for providing project management support to a digital risk mitigation team that provides the following back-office services:

  • Performs annual compliance reviews of over 1,000 digital eCommerce experiences (i.e. digital landing pages, product quotes and buy flow pages, etc.).
  • Owns processes and controls that ensure compliance with enterprise policies relating to digital content.
  • Retires digital landing pages that are outdated or no longer valid.
  • Maintains digital disclosure library.
 
Minimum Experience:
  • Strong knowledge of Project Management practices.
  • High proficiency with Microsoft Office
  • Strong Communication Skills (both verbal and written) – this role will interface with numerous stakeholders, and they will need to be able to communicate with the stakeholders effectively and efficiently (2 + years).
  • Strong Planning and Execution Skills – this role will require the ability to plan out several small projects involving several stakeholders, leading the project, serving as a one of the project resources on some of the projects, and escalating any concerns along the way (2 + years).
  • Strong experience with maintaining and analyzing metrics.
  • A plus would be experience with process improvement – documenting existing processes, monitoring process effectiveness, making recommendations to improve processes, etc.
 
Preferred Experience:
  • Strong Understanding and Knowledge of Digital Online Shopping Experiences – familiarity with how companies use the digital channel to promote, sale and service their products (2 + years).
  • Experience working in Jira Workforce Management (JWM)
  • Proactive and a problem solver
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15
Senior Project Manager TX - Austin
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Senior Project Manager

Senior Technical Project Manager

Responsibilities:

• Project Management: Lead end-to-end project delivery for reporting and extract migration from mainframe systems to the Cloud or Lake. Develop and manage project plans, timelines, milestones, risks, and dependencies.
• Stakeholder Engagement: Facilitate cross functional communication and coordination between technical teams, business units, and leadership to ensure alignment.
• Technical Collaboration: Conduct detailed sessions with business stakeholders to understand reporting, extract, and downstream data needs. Work closely with data engineers, solution architects, and teams to ensure requirements are accurately implemented.
• Agile Delivery: Apply Agile methodologies (Scrum/Kanban) to drive sprint planning, backlog grooming, and delivery milestones.
• Risk Management: Proactively manage project risks, issues, dependencies, and mitigation strategies.
• Performance Monitoring: Oversee quality assurance and monitor solution performance in collaboration with technical leads.
• Documentation: Ensure the creation and maintenance of key project documents such as plans, timelines, milestones, reports and dashboards.
• Compliance: Support regulatory obligations in the Oil, Gas, and Energy sector through disciplined delivery and documentation.
.
Requirements:

• Graduation from an accredited four-year college or university with a degree in computer science or a related field
• 6 Years’ Experience in Technical project management preferably in data or system modernization projects
• Strong understanding of mainframe systems, legacy reporting, and data extract processes
• Familiarity with ETL/ELT pipelines, data migration, and data transformation workflows
• 6 Years’ Experience with cloud platforms (Snowflake, Azure, AWS, or similar)
• Proven ability to gather and document complex business and technical requirements
• Demonstrated success managing cross-functional teams and large-scale modernization or mainframe decommissioning initiatives
• Background in enterprise reporting systems or BI platforms.
• Experience in creating project plans, dashboards, Gantt charts, and executive status reports
• Highly organized and adaptability in fast moving environments
• Ability to translate complex information for diverse audiences
• Technical fluency in data and reporting concepts
 
 

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16
Network Security Analyst 2 TX - Austin
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Network Security Analyst 2

 

Network Security Analyst 2

Required Certifications

Must Have:
• Archer Certified Professional (ACP)
OR
• Level 3 Archer Certified Administrator – Expert Certification

Preferred Qualifications

• Experience supporting large enterprise or government GRC implementations
• Familiarity with security frameworks such as NIST, ISO 27001, SOC, or regulatory compliance programs
• Experience integrating Archer with ServiceNow or similar ITSM platforms
• Prior work in information security, risk, or compliance teams

Knowledge, Skills, and Abilities

• Expert knowledge of RSA Archer platform architecture, data model, application configuration, and workflow design
• Strong understanding of GRC processes, risk management, compliance frameworks, and security control assurance
• Experience integrating Archer with external enterprise platforms using REST APIs and web services
• Proficiency in JavaScript/jQuery for client-side customizations
• Ability to translate complex business requirements into technical configurations
• Strong documentation and communication skills
• Experience working in structured change-controlled environments
• Ability to work independently on complex technical implementations
 
 
 

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17
Process Improvement Manager 3 TX - Austin
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Process Improvement Manager 3

Process Improvement Manager 3

Our client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.
The contractor will be responsible for:

  • Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
  • Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
  • Conducting an end-to-end review of selected business processes across designated departments or functional areas.
  • Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
  • Documenting "As-Is " workflows and analyzing them using Lean and Six Sigma methodologies.
  • Designing optimized "To-Be " workflows and transition plans.
  • Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
  • Establishing metrics to track improvements and ROI.
  • Facilitating working sessions, process mapping workshops, and training as needed.
  • Collaborating with IT and operations teams to align process improvement plans with system capabilities.
  • Supporting the development of implementation roadmaps and change management strategies.
Requirements:
  • 8 years of Process engineering, operations optimization, or business process improvement
  • 5 years of Evaluating current state processes and optimizing processes
  • Experience specifying software system requirements to design improved solutions
  • Six Sigma Black Belt certification
  • Proven track record of leading process transformation initiatives in large organizations
  • Proficiency in process modeling tools (e.g., Visio etc.)
  • Strong facilitation, communication, and stakeholder management skills
  • Experience with operational metrics, workflow optimization, and cross-functional team collaboration
  • Experience in regulated or government environments
  • Familiarity with process automation or low-code tools
  • Lean certification

 

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18
Data Entry Specialist TX - San Antonio
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Data Entry Specialist

We are seeking a Data Entry Specialist for a client in San Antonio.
 
Job Duties:

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
 
Requirements:

2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus


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19
UX Copywriter TX - Remote
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UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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20
Consumer Loan Underwriter - Junior AZ - PHX/WFH
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Consumer Loan Underwriter - Junior

Consumer Loan Underwriter – Junior level

Daily Duties:
Reviewing and underwriting consumer loan applications
Exercising lending authority
Managing concurrent chat communications (avg. 5–6 chats/day)
Applying regulatory and risk standards consistently
 
Requirements:
1 year experience with underwriting experience
Knowledge of Credit and Risk Assessment (1 year experience)
1 year of Analytical skills
Strong communication skills  
Experience with Outlook, Slack, Click to chat
Problem solving skills
 
Training schedule will be 8-5 for 2 weeks.
Work Schedule will be between: 8:00am-8:00pm CST Sunday-Saturday, must work either Saturday OR Sunday, with Friday off.
 

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21
Instructional Designer TX - Remote
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Instructional Designer

Instructional Designer
 Requirements:
Instructional Design Strategies – 2+ years

  • Apply adult learning principles to design effective learning solutions
  • Break down complex technical content into digestible, performance-driven training
  • Develop rapid prototypes and lean solutions that deliver measurable results
Curriculum Development (Facilitator-Led & eLearning) – 2+ years
  • Design and develop instructor-led training (ILT), virtual ILT, and self-paced eLearning
  • Create interactive and multimedia-rich learning experiences
  • Build structured curriculum pathways aligned to business needs
Collaboration with Subject Matter Experts (SMEs) – 2+ years
  • Partner with SMEs to identify performance gaps and root causes
  • Translate technical property claims knowledge into effective training
  • Incorporate feedback and iterate quickly in a team-based environment
Preferred:
  • Experience in property claims, property construction, or building claims training programs
 
Required Technology Skills:
Candidates must have hands-on experience with:
  • Articulate 360 (Storyline & Rise) – simulations, interactive modules, multimedia development
  • Adobe Creative Suite – Premiere, Audition, Photoshop (video, audio, and visual editing)
  • Microsoft PowerPoint – strong emphasis on instructor-led training development
  • Project Management Software (e.g., JWM) – task tracking, documentation, prioritization
 
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22
UX Designer Intermediate TX - Remote
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UX Designer Intermediate

We are seeking an Intermediate UX Designer. 
 
Key Responsibilities
  • Support Auto Modernization initiative and state-specific insurance experience updates
  • Maintain and enhance existing legacy production environments
  • Ensure design consistency across modernization and legacy systems
  • Collaborate across cross-functional teams (Product, IT, Development, etc.)
  • Work within established design language systems and component libraries
  • Take ownership of assigned projects and execute independently
  • Conduct design research and usability testing (primarily using Maze or similar tools)
  • Manage multiple assignments simultaneously (2–3 initiatives at a time)
 
Required Qualifications (Must-Haves)
  • Strong proficiency in Figma (3+ years preferred; minimum ~2.5 years acceptable)
  • Experience working within a large corporate environment
  • Ability to operate within Agile project environments
  • Experience using design systems or component libraries
  • Demonstrated ownership of end-to-end design work
  • Ability to manage workload independently and deliver at a consistent pace
 
Preferred / Nice-to-Have Qualifications
  • Experience designing within highly regulated environments (Insurance, Banking, Financial Services)
  • Design research and usability testing experience
  • Experience with Maze or similar testing tools
  • Experience designing for Native platforms (iOS/Android)
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23
UX Designer TX - San Antonio
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UX Designer

UX Designer

Responsibilities

  • Design digital solutions that support Claims workflows and adjuster-facing applications
  • Work across multiple initiatives, handling 2–3 projects simultaneously
  • Translate complex data into clear, understandable, and usable interfaces
  • Collaborate effectively with partners and stakeholders and incorporate feedback constructively
  • Deliver high-quality design work consistently and on schedule
Required Qualifications
  • Portfolio required showcasing digital solutions (not limited to marketing materials or graphic design)
    • Portfolio should include examples such as applications, usability studies, design research, and use cases
  • Strong UX Design skills, including design research and a clear understanding of design rationale
  • Strong Visual Design skills, including icon design and data visualization
  • Daily, hands-on experience with Figma
  • Proficiency in Photoshop and Illustrator
  • Experience designing for web, mobile, and native applications
  • Strong communication and collaboration skills with the ability to handle feedback effectively
 
Preferred Qualifications
  • Experience working on Claims-related projects
  • Experience using Sketch
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24
Senior Audit & Compliance Analyst (Control Testing) TX - San Antonio
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Senior Audit & Compliance Analyst (Control Testing)

Senior Audit & Compliance Analyst (Control Testing)


Core Responsibilities

  • Execute control testing (design & operating effectiveness)
  • Conduct walkthroughs with control owners
  • Independently document testing results using standardized templates
  • Upload evidence/results into ServiceNow (repository only, training provided)
  • Tests reviewed by team leader prior to finalization
  • Controls may include claims, underwriting, reserving, payments, access reviews, etc.
 
Required Experience
  • 3–6 years of control testing experience
    • Backgrounds accepted: Audit, Risk, Compliance, Big 4, Financial Services
  • Must be comfortable working semi-independently
  • Strong documentation and written justification skills are critical
Education & Certifications
  • Bachelor’s degree typical
  • Certifications nice to have, not required (CIA, CPA, etc.)
 
Tools & Technology
  • Excel (basic)
  • Zoom (for walkthroughs)
  • ServiceNow (repository only)
  • No automation tools required
    • Candidates may test automated controls, but do not need technical/IT skills
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25
Digital Experience Owner TX - San Antonio
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Digital Experience Owner

Digital Experience Owner

The ideal candidate is a hands-on, execution-oriented experience owner who has recently delivered digital experiences to production and is comfortable operating independently in a complex, regulated environment.

Primary Focus

  • Run-the-business digital work
  • Managing inbound requests from lines of business and compliance partners
  • Shepherding digital changes from intake through production release
  • Supporting transformation initiatives as bandwidth allows
Key Responsibilities
  • Receive, triage, and manage inbound digital work requests
  • Perform light business analysis in partnership with requestors
  • Write clear product documentation, including:
    • Features
    • Acceptance criteria
  • Partner cross-functionally with:
    • Legal & Compliance teams for approvals
    • Design teams when new designs are required
    • Engineering / AT teams for estimation, prioritization, and backlog placement
    • Analytics teams to measure post-release impact
  • Manage releases of digital experiences into production
  • Support digital delivery across web and mobile platforms
  • Operate as an extension of the team, participating in standups and key meetings as appropriate for contractors

Required Experience & Qualifications
  • 6+ years of experience in digital product management
  • Proven experience delivering digital products or experiences to production
  • End-to-end ownership of digital delivery (intake → build → release → measurement)
  • Strong ability to work across multiple stakeholders and teams simultaneously
  • Experience operating in regulated environments
  • Senior-level judgment with a practical, execution-first mindset
  • Ability to work independently and “run with the work”
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26
Communication Specialist TX - SAT/PHX/TPA/CHS/COL
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Communication Specialist

Communication Specialist

This role will create and maintain the SharePoint site for claims business process teams and create reporting, newsletters, and PowerPoint presentations for reporting and requests for information.


Requirements: - 3-5 years experience 
Strong written communication skills
Ability to create compelling visuals, decks, and sites to keep stakeholders informed of the work and results
Strong graphic design and Power Point experience
Strong experience in determining optimal way to aggregate and communicate information

Preferred:
Business process experience or experience in claims
Jira/JWM experience
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27
Senior Insurance Process Improvement Analyst  TX - SAT/PHX/CHS/PLANO
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Senior Insurance Process Improvement Analyst 

Senior Insurance Process Improvement Analyst 

Onsite (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; Plano, TX)

We are seeking a Senior Insurance Process Improvement Analyst – Claims Optimization to join our Optimization team, focused on improving claims processes for adjusters and members. This role partners closely with claims operations, data, and cross-functional stakeholders to analyze workflows, identify gaps, and implement sustainable improvements that enhance efficiency, accuracy, and member experience.

Key Responsibilities

  • Analyze end-to-end claims processes and identify opportunities for improvement
  • Partner with claims adjusters, operations, and business stakeholders to understand pain points and operational challenges
  • Use data to evaluate current-state performance and inform recommendations
  • Design and implement process improvements, controls, and risk mitigation strategies
  • Develop documentation, SOPs, and process standards to support consistent execution
  • Monitor outcomes and drive continuous improvement quarter over quarter
  • Collaborate with cross-functional teams including operations, analytics, quality, and vendor partners
  • Support optimization initiatives across property and casualty claims workflows
Required Qualifications
  • 6+ years of experience in insurance process improvement
  • Strong understanding of property and casualty claims (property/homeowners preferred)
  • Proven experience analyzing data and driving process improvements
  • Advanced proficiency with Microsoft Excel, PowerPoint, and Word
  • Strong communication and stakeholder management skills
  • Ability to work independently, take initiative, and solve complex problems
  • Comfortable operating in ambiguous environments without prescriptive instructions
  • Ability to work onsite in one of the listed locations
Preferred Qualifications
  • Experience with property (homeowners) claims optimization
  • Exposure to catastrophe (CAT) claims processes
  • Process improvement background (Lean, Agile, Six Sigma a plus)
  • Experience owning a process or operational workflow end-to-end
 
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28
Senior Digital Project Manager TX - San Antonio
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Senior Digital Project Manager

Senior Digital Project Manager

What You’ll Do

  • Define and document end-to-end member journeys related to operational messaging
  • Assess where messages exist today vs. where they should exist
  • Identify gaps, redundancies, and messages that should be improved or removed
  • Partner with digital content and design specialists to shape and validate experiences (not create content yourself)
  • Use data and analytics to inform decisions, influence stakeholders, and validate outcomes
  • Help guide partners through change management, including migration from legacy systems to a modern messaging platform
  • Provide thought leadership on digital messaging best practices and experience optimization
What We’re Looking For
  • Deep experience in digital messaging, customer communications, or digital experience design
  • Strong understanding of how messaging fits into broader member or customer journeys
  • Ability to influence and align diverse partners, including overcoming resistance to change
  • Experience using tools like Figma to map journeys and collaborate with design teams
  • Strong analytical mindset — comfortable using data to support recommendations
  • Excellent communication, facilitation, and stakeholder management skills
Nice to Have
  • Experience working with large-scale digital transformation initiatives
  • Background in organizations known for strong digital communication practices
  • Familiarity with workflow management tools (Jira or similar)
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29
Business Process Analyst TX - SAT/PHX/TPA/PLN/CHS
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Business Process Analyst

Business Process Analyst (Contact Center/AI)
 
Requirements:

  • 6 years of experience working on Processes/Process Improvement
  • 2 years’ experience with Contact Center Technology (AI, Chatbots, IVR etc.)
  • Need an understanding of the claims processes and claims environment
  • Analytical mindset
  • Proactive, go-getter, work independently
 
Preferred:
Green or Black belt
Leadership experience
Any insurance designations
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30
Business Operations Manager TX - Austin
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Business Operations Manager

Business Operations Manager

RESPONSIBILITIES:

Human Resources
Manage payroll, time off, employee benefit enrollment,
Manager employee online passwords and subscriptions.
Manage employee key performance indicators
Manage quarterly and annual reviews
Manage recruiting and training

Facility:
Manage facility for organization, cleanliness, heating and cooling, organization, etc.
Manage computer hardware, phone system, internet, routers, etc.

QUALIFICATIONS:

  • 35+ years of experience in office management, operations, or administrative leadership
    (law firm or professional services environment strongly preferred)
  • Demonstrated experience managing day-to-day office operations, including facilities, vendors, supplies, and workflows
  • Proven ability to supervise, train, and support staff, including administrative and support team members
  • Strong working knowledge of law firm operations, including confidentiality, deadlines, and professional standards
  • High level of organizational and project-management skills with the ability to prioritize competing demands
  • Exceptional written and verbal communication skills
  • Advanced proficiency with Microsoft Office
  • Comfort learning and administering practice management, billing, and document management software
  • Ability to handle confidential and sensitive information with professionalism and discretion
  • Strong problem-solving skills and the ability to operate independently with sound judgment
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31
Marketing and Intake Manager TX - Austin
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Marketing and Intake Manager

Marketing and Intake Manager

RESPONSIBILITIES:
Manage Intake System
  • Manage law firm intake system to ensure prospects receive responsive first-class messaging.
  • Answer phone and online inquiries for prospective clients.
Content Creation and Graphic Design:
  • Create visually appealing digital and print materials, including flyers, brochures, newsletters, blog posts, and social media content.
  • Assist in writing and editing marketing content such as blog posts, email campaigns, and website copy.
  • Collaborate with attorneys to produce informative content related to estate planning.
Social Media Management:
  • Plan, and post content on social media platforms (primarily Facebook and LinkedIn) to promote brand awareness and engagement.
  • Monitor analytics and recommend ways to increase reach and effectiveness
Website Maintenance and Email Marketing:
  • Maintain and update the firm's WordPress website with current content, event information, and blog articles.
  • Create and schedule email campaigns through MailChimp, including monthly newsletters and client updates.
Video Production
  • Plan, shoot, and edit short in-house videos (educational, promotional, or client-focused) to be used on the firm's website, social media, and email campaigns.
Event Coordination:
  • Support the planning and execution of client events, seminars, and workshops.
  • Assist with logistics, invitations, and follow-up communications.
General Marketing Support
  • Maintain a marketing and content calendar.
  • Track marketing performance metrics and support ongoing brand and outreach strategies.
  • Contribute creative ideas to improve visibility and engagement with potential clients and referral sources.
  • QUALIFICATIONS:
  • Bachelor's degree in Marketing, Communications, Graphic Design, or a related field preferred (or equivalent experience).
  • 1–2 years of marketing or administrative experience; law firm or professional services experience is a plus.
  • Proficiency with Canva, WordPress, MailChimp, and social media platforms.
  • Experience with basic video production (planning, filming, editing).
  • Strong written and verbal communication skills.
  • Organized, dependable, and detail-oriented.
  • Professional and polished demeanor suitable for a law firm environment.
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32
Credit Risk Analyst TX - San Antonio
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Credit Risk Analyst

Credit Risk Analyst- REMOTE - WFH! 
 
Requirements:

6-8 years of SAS and SQL experience
Credit analyst/Credit risk strategies experience
Pro-active, able to work independently and hit the ground running
Experience working with and presenting raw data
Experience with credit cards is highly preferred
Python experience is preferred
 
 
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33
Sr UX Designer TX - Remote
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Sr UX Designer

Senior UX Designer

A designer in this role is responsible for supporting the design team by defining business problems and design requirements, facilitating design sessions, collaborating with team members to break down complex problems into manageable tasks, and navigating the entire work stream from discovery through delivery. They also participate in research efforts, synthesize findings, and ensure compliance with risk management policies.
 
Requirements:
5 years of UX Design
Experience with web and native platforms
Portfolio that shows design process.
Resume that communicates effectively
Communication Skills - communicate ideas effectively
Corporate design experience, working with Design Systems
Human-Centered Design Methodology
Team player, culture fit
Figma experience
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34
Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims) TX - San Antonio
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Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims)

Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims)
 
Overview
This is a non-adjusting role designed to serve as a subject matter expert and liaison between internal first-party auto injury adjusters and an external medical bill review vendor. The individual in this role will independently build the function, identify workflow gaps, and drive improvements across medical bill processing operations.
The position requires prior exposure to first-party auto injury medical claims to understand terminology, billing logic, and workflows—but this is not an adjusting role.
 
Required Skills & Experience
  • Self-starter mindset with the ability to independently build and define a new function
  • 1–2+ years of experience supporting or handling first-party auto injury medical claims (PIP, bodily injury medical bills, etc.)
  • Understanding of medical billing terminology and workflows
  • Experience processing medical bills at scale
  • Ability to analyze data to identify:
    • Workflow bottlenecks
    • Process gaps
    • Root causes of delays or errors
  • Experience working within medical bill review or adjudication systems
    • MedFlow experience is acceptable but not required
  • Familiarity with:
    • CPT codes
    • ICD-9 / ICD-10 terminology
  • Strong problem-solving and analytical skills
 
Preferred Skills & Experience
  • Prior leadership or informal lead experience
  • Demonstrated ability to:
    • Ask thoughtful questions
    • Learn complex systems quickly
    • Explain processes clearly to different audiences
  • Experience influencing process improvements without direct authority
  • Curiosity and continuous improvement mindset
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35
Data Entry Clerk TX - San Antonio
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Data Entry Clerk

Data Entry Clerk
Schedule:
Monday/Tuesday:6-2:30, or 6:30-3:00
Wednesday-Friday: 8:00-4:30
 
Daily Duties:
Check scanning
Check Processing
Review journal entries
Volume and SLO entering
Key Control Reviewing
 
Requirements:
Data Entry experience
Detail Oriented
Microsoft Office proficiency
 
Preferred:
Salesforce
Check processing or scanning experience 
Understanding of accounting
 
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36
Loan Origination Call Quality Review Specialist AZ - Phoenix
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Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
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37
Document Coordinator TX - Austin
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Document Coordinator

Document Coordinator

Job Title: Document Coordinator
Location: Austin, Texas
Position Type: Full-Time
Reports To: Team Lead


Employee shall have the following goals and expectations:

RESPONSIBILITIES:
  • Assist with document creation, printing, organizing, scanning, savings, filing.
  • Assist with the management of document templates.
  • Assist Team Lead as needed.
QUALIFICATIONS:
  • Bachelor's degree in Business, Communications, or a related field preferred (or equivalent experience).
  • 12 years of administrative experience; law firm or professional services experience is a plus.
  • Proficiency with Microsoft Suite.
  • Organized, dependable, and detail-oriented.
  • Professional and polished demeanor suitable for a law firm environment.

COMPENSATION & BENEFITS
  • This is a full-time, exempt role (not eligible for overtime pay).
  • Annual base salary $52,000.
  • 10 days paid time off and 10 paid company holidays.
  • Health insurance, 401(k) with 4% employer match.

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38
Associate Attorney TX - Austin
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Associate Attorney

Associate Attorney 1

Estate Planning law firm located in Austin, Texas
A leading law firm in Austin, Texas that specializes in estate planning, asset protection and wealth transfer for high-net-worth families is seeking an Associate Attorney 1 to join their team.

About the Firm
We are experts in high net worth and complicated estate planning and asset protection. We care about our clients, their families, and their legacies. We are passionate about providing exceptional client services that goes beyond what is typically expected and received. We work as a team so our clients and their families know there is always someone they can trust who is here to help. We use sophisticated legal technology to enhance efficiency and accuracy.

About You
You are methodical, meticulous, and organized; lead by example; and take pride in your work. You have a strong work ethic and strive for quality. You have impeccable integrity and a deep appreciation and affinity for firm systems.
You are passionate about putting in the dedication to develop your career. You are dedicated to becoming proficient in the most cutting-edge estate planning and wealth transfer strategies.
You care about our clients, you enjoy using innovative technology to produce your work, you see challenges as learning opportunities, and you strive to always have a positive outlook.

About the Job
You will be an integral team member who plays a critical role in supporting our ongoing clients. We will coach you as you become skilled with our Associate Attorney 1 Competency Matrix, which includes the following responsibilities:

  • Become proficient with Clio Manage, Clio Draft and Wealth Counsel software.
  • Learn and implement our process for generating and maintaining high quality legal documents.
  • Learn and implement our processes for effectively managing estate planning, estate administration, guardianship and business matters.
  • Become skilled with local court processes and work towards being able to manage court cases.
  • Work toward monthly revenue goal.
  • Work to establish professional relationships with clients and our team.
  • Collaborate with our founder and team to develop legal strategies and ensure the best possible outcome for clients.
Career Path
You will be trained by us to ensure you are able to meet the Associate 1 responsibilities. With dedication from you, we expect your skills to improve so you advance to Associate 2 within 4 months and Associate 3 within 9 months. You will move to Senior Associate after 12 months. With continued coaching from us, once your skills are mastered based upon our Competency Matrix you will move to Partner. We are dedicated to helping you advance in your career to the point where you become board certified in estate planning and probate law and are able to manage the most complex estate planning, asset protection and estate administration cases for our long-term high-net-worth clients.
There are no billable hour requirements; however, there are requirements for accomplishing projects.

Requirements
  • Juris Doctor from an accredited law school.
  • Licensed to practice law in Texas and a member in good standing with the State Bar of Texas or ability to take Texas Bar exam.
  • Transcript from accredited law school.
  • Be available during firm operating hours of 8am-5pm, Monday through Friday and willing to put in additional hours to develop your skills.
  • Comfortable with technology and able to learn new programs (Microsoft Suite, Clio, WealthDocx, and Zoom, among others).
  • Maintain a State of Texas notary commission or be willing to register as a notary.
  • Fluent in English and eligible to work in the U.S. without sponsorship.
  • This is not a remote position. Candidate must work at the firm's Austin office.
Compensation & Benefits
  • This is a full-time, exempt role (not eligible for overtime pay).
  • Annual base salary $150,000 with annual bonus schedule based upon revenue requirement.
  • 15 days paid time off and 10 paid company holidays.
  • Health insurance, 401(k) with 4% employer match.
  • Bar dues, professional liability insurance, CLE budget, relocation budget.
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39
UX Copywriter TX - Remote
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UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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