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1
Software Developer 3 TX - Austin
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Software Developer 3

Software Developer 3

Position Summary:
The Software Developer will design, develop, and support cybersecurity engineering solutions that enhance penetration testing capabilities, security automation, and Security Information and Event Management (SIEM) integrations. This role will focus on building secure APIs, automation scripts, and tool integrations that enable scalable security testing, continuous monitoring, and data-driven threat detection across HHSC environments.
The position requires strong software development expertise combined with hands-on cybersecurity engineering skills, including Kali Linux server deployment, penetration testing toolchain support, SIEM data ingestion, and security automation scripting.
 

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8 years of Advanced experience building security automation and platform integrations.
• 8 years of Hands-on experience with penetration testing tools and Kali Linux environments
• 3–5 years of professional software development experience.
• Proficiency in one or more programming languages: Python, Java, JavaScript, or C#.
• Experience developing REST APIs and integrating enterprise platforms.
• Hands-on scripting experience (Python, Bash, PowerShell).
• Familiarity with SIEM platforms (Splunk, Sentinel, or equivalent).
• Knowledge of cybersecurity fundamentals and secure coding practices.

Preferred Certifications:

• OSCP, CEH, or equivalent penetration testing certification.
• Splunk Certified Developer or SIEM integration experience.
• Security+, CISSP, or equivalent security certification.
• Linux administration certification.

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2
Senior Project Manager TX - Austin
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Senior Project Manager

Senior Technical Project Manager

Responsibilities:

• Project Management: Lead end-to-end project delivery for reporting and extract migration from mainframe systems to the Cloud or Lake. Develop and manage project plans, timelines, milestones, risks, and dependencies.
• Stakeholder Engagement: Facilitate cross functional communication and coordination between technical teams, business units, and leadership to ensure alignment.
• Technical Collaboration: Conduct detailed sessions with business stakeholders to understand reporting, extract, and downstream data needs. Work closely with data engineers, solution architects, and teams to ensure requirements are accurately implemented.
• Agile Delivery: Apply Agile methodologies (Scrum/Kanban) to drive sprint planning, backlog grooming, and delivery milestones.
• Risk Management: Proactively manage project risks, issues, dependencies, and mitigation strategies.
• Performance Monitoring: Oversee quality assurance and monitor solution performance in collaboration with technical leads.
• Documentation: Ensure the creation and maintenance of key project documents such as plans, timelines, milestones, reports and dashboards.
• Compliance: Support regulatory obligations in the Oil, Gas, and Energy sector through disciplined delivery and documentation.
.
Requirements:

• Graduation from an accredited four-year college or university with a degree in computer science or a related field
• 6 Years’ Experience in Technical project management preferably in data or system modernization projects
• Strong understanding of mainframe systems, legacy reporting, and data extract processes
• Familiarity with ETL/ELT pipelines, data migration, and data transformation workflows
• 6 Years’ Experience with cloud platforms (Snowflake, Azure, AWS, or similar)
• Proven ability to gather and document complex business and technical requirements
• Demonstrated success managing cross-functional teams and large-scale modernization or mainframe decommissioning initiatives
• Background in enterprise reporting systems or BI platforms.
• Experience in creating project plans, dashboards, Gantt charts, and executive status reports
• Highly organized and adaptability in fast moving environments
• Ability to translate complex information for diverse audiences
• Technical fluency in data and reporting concepts
 
 

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3
Network Security Analyst 2 TX - Austin
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Network Security Analyst 2

 

Network Security Analyst 2

Required Certifications

Must Have:
• Archer Certified Professional (ACP)
OR
• Level 3 Archer Certified Administrator – Expert Certification

Preferred Qualifications

• Experience supporting large enterprise or government GRC implementations
• Familiarity with security frameworks such as NIST, ISO 27001, SOC, or regulatory compliance programs
• Experience integrating Archer with ServiceNow or similar ITSM platforms
• Prior work in information security, risk, or compliance teams

Knowledge, Skills, and Abilities

• Expert knowledge of RSA Archer platform architecture, data model, application configuration, and workflow design
• Strong understanding of GRC processes, risk management, compliance frameworks, and security control assurance
• Experience integrating Archer with external enterprise platforms using REST APIs and web services
• Proficiency in JavaScript/jQuery for client-side customizations
• Ability to translate complex business requirements into technical configurations
• Strong documentation and communication skills
• Experience working in structured change-controlled environments
• Ability to work independently on complex technical implementations
 
 
 

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4
Business Analyst Specialist TX - Austin
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Business Analyst Specialist

Business Analyst Specialist
 
Essential Job Functions:
Develops, manages, and implements the WIC MIS requirements documentation project plan. Coordinates all project activities, including reviewing the current MIS, translating current MIS functionality into usable system requirements, gathering and documenting business needs and system requirements, and performing a gap analysis of existing system documentation against federal, state and program requirements. Utilizes project management methodologies to develop a plan for the creation and documentation of business requirements for the existing WIC MOSAIC system, ensuring accuracy and effective communication with leadership and relevant stakeholders. (40%)
Provides support, direction and guidance to team members in analyzing current systems and supporting documentation to develop business requirements and conducting a gap analysis of existing system functionality documentation against current documentation and program requirements. (25%)
Develops expertise and assist team members in developing expertise in the assigned application, obtain stakeholder sign-off on requirements and priorities, (20%)
Collaborates daily with team members to monitor progress, proactively identify issues, and report status. (10%)
Other duties as assigned (5%)

Requirements:
• 10 years Business analysis experience, including requirements elicitation and documentation
• 10 Years Knowledge of Project Management Framework
• 10 Years Knowledge of large-scale IT operations and information technology industry trends.
• 10 Years’ experience in interpersonal relationships, ability to negotiate among multiple parties, resolve conflicts, and maintain effective working relationships with various levels of personnel
• 10 Years’ experience creating clear, complete, and actionable requirements documentation.

Preferred:
• Skilled in interpersonal relationships, negotiate among multiple parties, resolve conflicts, and maintain effective working relationships with various levels of personnel
• Experience working with government regulations or compliance frameworks.
• Experience leading a team or workgroup
• Skilled in policy interpretation and translating regulations into system requirements.
• Skilled in requirements elicitation techniques such as reviewing current MIS functionality and translating into requirements
• Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field.
• Experience with gathering management information system requirements at a large organization
• Experience creating solicitation or contract requirements
• PMI-PBA or IIBA CBAP
 
 

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5
Systems Analyst 2 TX - Austin
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Systems Analyst 2

Systems Analyst 2

Key Responsibilities:

Design, develop, and maintain robust automated test scripts using Selenium.
Build and enhance automation frameworks (data-driven, hybrid, or BDD).
Perform functional, regression, integration, and system testing.
Analyze business requirements and create comprehensive test scenarios and test cases.
Collaborate with developers, product owners, and architects to clarify requirements.
Participate in Agile ceremonies (sprint planning, grooming, retrospectives).
Perform API testing (manual and automated).
Conduct defect tracking, root cause analysis, and impact assessment.
Ensure CI/CD pipeline integration of automation suites.
Provide test coverage analysis and quality metrics reporting.

Requirements:

  • 7 years’ Experience in Quality Assurance and testing
  • 7 years of Strong hands-on expertise in Selenium WebDriver and other automation tools
  • 7 years’ Experience with Java (preferred) or C#/Python for automation scripting.
  • 7 years’ Experience building and maintaining automation frameworks from scratch.
  • 7 years’ Strong understanding of functional testing principles.
  • 7 years’ Experience with: TestNG / JUnit / NUnit, Maven / Gradle, Git
  • 7 years’ Experience integrating automation with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions).
  • 7 years’ Experience with API testing tools (Postman, RestAssured, etc.).
  • Strong SQL knowledge for backend validation.
  • Experience working in Agile/Scrum environments.
  • Strong understanding of: Test planning and strategy, Test case design techniques (boundary value, equivalence partitioning), Regression strategy, Risk-based testing
  • Ability to independently own testing for a feature/module.
Preferred:
  • Experience with BDD frameworks (Cucumber, SpecFlow).
  • Experience with Selenium Grid / parallel execution.
  • Experience testing cloud-based applications (Azure/AWS).
  • Experience with performance testing tools (JMeter).
  • Experience with containerization (Docker).
  • Exposure to DevOps practices and shift-left testing.
  • Experience in microservices architecture testing.
  • Knowledge of security testing basics.
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6
Process Improvement Manager 3 TX - Austin
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Process Improvement Manager 3

Process Improvement Manager 3

Our client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.
The contractor will be responsible for:

  • Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
  • Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
  • Conducting an end-to-end review of selected business processes across designated departments or functional areas.
  • Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
  • Documenting "As-Is " workflows and analyzing them using Lean and Six Sigma methodologies.
  • Designing optimized "To-Be " workflows and transition plans.
  • Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
  • Establishing metrics to track improvements and ROI.
  • Facilitating working sessions, process mapping workshops, and training as needed.
  • Collaborating with IT and operations teams to align process improvement plans with system capabilities.
  • Supporting the development of implementation roadmaps and change management strategies.
Requirements:
  • 8 years of Process engineering, operations optimization, or business process improvement
  • 5 years of Evaluating current state processes and optimizing processes
  • Experience specifying software system requirements to design improved solutions
  • Six Sigma Black Belt certification
  • Proven track record of leading process transformation initiatives in large organizations
  • Proficiency in process modeling tools (e.g., Visio etc.)
  • Strong facilitation, communication, and stakeholder management skills
  • Experience with operational metrics, workflow optimization, and cross-functional team collaboration
  • Experience in regulated or government environments
  • Familiarity with process automation or low-code tools
  • Lean certification

 

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7
Data Entry Specialist TX - San Antonio
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Data Entry Specialist

We are seeking a Data Entry Specialist for a client in San Antonio.
 
Job Duties:

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
 
Requirements:

2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus


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8
Systems Analyst 3 TX - Austin
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Systems Analyst 3

Systems Analyst 3

Key Responsibilities:
  • Lead end to end System Security & Privacy Plan (SSP/SSPP) development, maintenance, and updates for enterprise systems
  • Drive remediation activities through POA&M management, ensuring timely closure of compliance gaps
  • Translate penetration testing and vulnerability findings into actionable remediation work items (EPICs/user stories)
  • Coordinate with application, infrastructure, and security teams to validate remediation through re-testing and evidence
  • Oversee risk-based vulnerability management, including prioritization and SLA-driven remediation
  • Provide governance oversight for endpoint protection, web application security, and cloud security controls
  • Produce assessor ready documentation, including configurations, monitoring evidence, approvals, and incident traceability
  • Support continuous audit readiness and reduce repeat findings through disciplined governance and documentation practices
Requirements:
  • 12 years’ experience with Governance, Risk, and Compliance (GRC), Enterprise Security and Security Architecture, Vulnerability Management and Penetration Testing, Cloud Security and hybrid environments
  • 10 years of proven experience owning SSP development end to end
  • 10 years of Hands-on experience with CMS MARS E v2.2 or comparable federal/state security frameworks
  • Strong expertise in: Control implementation documentation, Audit evidence collection and validation, POA&M creation, tracking, and remediation management
  • Ability to translate technical security issues into compliance aligned remediation actions
  • Strong stakeholder management skills across security, infrastructure, and application teams
  • Excellent written and verbal communication skills, particularly for executive stakeholders
  • Knowledge of NIST 800 53, NIST RMF, and privacy controls
  • Knowledge of Secure SDLC and DevSecOps practices
  • Experience operating in multi-vendor, multi-platform environments
  • Demonstrated ability to reduce repeat audit findings and improve compliance maturity
  • Experience mentoring or guiding teams on security governance best practices
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9
UX Copywriter TX - Remote
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UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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10
Senior Web Developer 2 TX - Austin
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Senior Web Developer 2

Senior Web Developer 2

Power Platform Job Duties:
• Design, develop, and deploy Power Platform solutions to automate business processes and enhance end-user productivity
• Convert existing PDF forms to Microsoft Forms including the redesign, building and testing of the forms
• Integrate new and existing Microsoft Forms with new and existing Power Automate Flows
• Design, build and test Power Automate Flows intended to automate repetitive and/or manual tasks to improve efficiency
• Incorporate approval routing, Outlook email and SharePoint list integration into Power Automate Flows
SharePoint Online Job Duties:
• Plan, design and execute a SharePoint Online intranet including a HUB site that aligns with organizational needs and objectives
• Migrate content, including PDF documents and Microsoft forms, from a Drupal Version (10.6.2 or higher) content management system to SharePoint Online
• Administer and maintain SharePoint Online environments, including creating and configuring site collections and sites, managing day-to-day operations of sites, libraries, and lists
• Oversee and improve existing SharePoint permissions, groups, and security settings to meet best practices
Requirements:


• 5 years’ Experience developing/supporting Power Platform apps such as Power Automate and Power BI
• 5 years’ Experience using Power Automate Flow for process automation
• Strong understanding of custom workflows, lists, automation, and data integration
• Senior-level experience with SharePoint development and administration including intranet development
• Experience managing a Microsoft SharePoint M365 online environment at an enterprise level
• Experience administering SharePoint Online (site creation, permissions, lists/libraries, and workflow configuration)
• Experience with HTML/CSS and SharePoint design tools
• Ability to gather requirements and communicate effectively with technical and non-technical users
• Experience supporting enterprise users and content governance
• Microsoft certifications in SharePoint Online and Power Platform
 
 

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11
Consumer Loan Underwriter - Junior AZ - PHX/WFH
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Consumer Loan Underwriter - Junior

Consumer Loan Underwriter – Junior level

Daily Duties:
Reviewing and underwriting consumer loan applications
Exercising lending authority
Managing concurrent chat communications (avg. 5–6 chats/day)
Applying regulatory and risk standards consistently
 
Requirements:
1 year experience with underwriting experience
Knowledge of Credit and Risk Assessment (1 year experience)
1 year of Analytical skills
Strong communication skills  
Experience with Outlook, Slack, Click to chat
Problem solving skills
 
Training schedule will be 8-5 for 2 weeks.
Work Schedule will be between: 8:00am-8:00pm CST Sunday-Saturday, must work either Saturday OR Sunday, with Friday off.
 

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12
Instructional Designer TX - Remote
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Instructional Designer

Instructional Designer
 Requirements:
Instructional Design Strategies – 2+ years

  • Apply adult learning principles to design effective learning solutions
  • Break down complex technical content into digestible, performance-driven training
  • Develop rapid prototypes and lean solutions that deliver measurable results
Curriculum Development (Facilitator-Led & eLearning) – 2+ years
  • Design and develop instructor-led training (ILT), virtual ILT, and self-paced eLearning
  • Create interactive and multimedia-rich learning experiences
  • Build structured curriculum pathways aligned to business needs
Collaboration with Subject Matter Experts (SMEs) – 2+ years
  • Partner with SMEs to identify performance gaps and root causes
  • Translate technical property claims knowledge into effective training
  • Incorporate feedback and iterate quickly in a team-based environment
Preferred:
  • Experience in property claims, property construction, or building claims training programs
 
Required Technology Skills:
Candidates must have hands-on experience with:
  • Articulate 360 (Storyline & Rise) – simulations, interactive modules, multimedia development
  • Adobe Creative Suite – Premiere, Audition, Photoshop (video, audio, and visual editing)
  • Microsoft PowerPoint – strong emphasis on instructor-led training development
  • Project Management Software (e.g., JWM) – task tracking, documentation, prioritization
 
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13
UX Designer Intermediate TX - Remote
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UX Designer Intermediate

We are seeking an Intermediate UX Designer. 
 
Key Responsibilities
  • Support Auto Modernization initiative and state-specific insurance experience updates
  • Maintain and enhance existing legacy production environments
  • Ensure design consistency across modernization and legacy systems
  • Collaborate across cross-functional teams (Product, IT, Development, etc.)
  • Work within established design language systems and component libraries
  • Take ownership of assigned projects and execute independently
  • Conduct design research and usability testing (primarily using Maze or similar tools)
  • Manage multiple assignments simultaneously (2–3 initiatives at a time)
 
Required Qualifications (Must-Haves)
  • Strong proficiency in Figma (3+ years preferred; minimum ~2.5 years acceptable)
  • Experience working within a large corporate environment
  • Ability to operate within Agile project environments
  • Experience using design systems or component libraries
  • Demonstrated ownership of end-to-end design work
  • Ability to manage workload independently and deliver at a consistent pace
 
Preferred / Nice-to-Have Qualifications
  • Experience designing within highly regulated environments (Insurance, Banking, Financial Services)
  • Design research and usability testing experience
  • Experience with Maze or similar testing tools
  • Experience designing for Native platforms (iOS/Android)
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14
UX Designer TX - San Antonio
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UX Designer

UX Designer

Responsibilities

  • Design digital solutions that support Claims workflows and adjuster-facing applications
  • Work across multiple initiatives, handling 2–3 projects simultaneously
  • Translate complex data into clear, understandable, and usable interfaces
  • Collaborate effectively with partners and stakeholders and incorporate feedback constructively
  • Deliver high-quality design work consistently and on schedule
Required Qualifications
  • Portfolio required showcasing digital solutions (not limited to marketing materials or graphic design)
    • Portfolio should include examples such as applications, usability studies, design research, and use cases
  • Strong UX Design skills, including design research and a clear understanding of design rationale
  • Strong Visual Design skills, including icon design and data visualization
  • Daily, hands-on experience with Figma
  • Proficiency in Photoshop and Illustrator
  • Experience designing for web, mobile, and native applications
  • Strong communication and collaboration skills with the ability to handle feedback effectively
 
Preferred Qualifications
  • Experience working on Claims-related projects
  • Experience using Sketch
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15
Claims Process Owner TX - SAT/PHX/TPA/CHS/COL
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Claims Process Owner

Process Analyst: Intermediate (Business Process Owner)

Key Responsibilities
Support claims business process owner team in documenting existing processes as well as developing or enhancing existing processes
 
Required
3-5 years current process owner experience
Experience planning and designing business processes and making recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
Experience developing and advising on policies, standards, risk management and controls related to relevant processes
Experience in developing and maintaining documentation related to workflow and business processes
Tools: Visio, Microsoft Suite
 
Preferred
Auto Claims
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16
Senior Audit & Compliance Analyst (Control Testing) TX - San Antonio
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Senior Audit & Compliance Analyst (Control Testing)

Senior Audit & Compliance Analyst (Control Testing)


Core Responsibilities

  • Execute control testing (design & operating effectiveness)
  • Conduct walkthroughs with control owners
  • Independently document testing results using standardized templates
  • Upload evidence/results into ServiceNow (repository only, training provided)
  • Tests reviewed by team leader prior to finalization
  • Controls may include claims, underwriting, reserving, payments, access reviews, etc.
 
Required Experience
  • 3–6 years of control testing experience
    • Backgrounds accepted: Audit, Risk, Compliance, Big 4, Financial Services
  • Must be comfortable working semi-independently
  • Strong documentation and written justification skills are critical
Education & Certifications
  • Bachelor’s degree typical
  • Certifications nice to have, not required (CIA, CPA, etc.)
 
Tools & Technology
  • Excel (basic)
  • Zoom (for walkthroughs)
  • ServiceNow (repository only)
  • No automation tools required
    • Candidates may test automated controls, but do not need technical/IT skills
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17
Digital Experience Owner TX - San Antonio
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Digital Experience Owner

Digital Experience Owner

The ideal candidate is a hands-on, execution-oriented experience owner who has recently delivered digital experiences to production and is comfortable operating independently in a complex, regulated environment.

Primary Focus

  • Run-the-business digital work
  • Managing inbound requests from lines of business and compliance partners
  • Shepherding digital changes from intake through production release
  • Supporting transformation initiatives as bandwidth allows
Key Responsibilities
  • Receive, triage, and manage inbound digital work requests
  • Perform light business analysis in partnership with requestors
  • Write clear product documentation, including:
    • Features
    • Acceptance criteria
  • Partner cross-functionally with:
    • Legal & Compliance teams for approvals
    • Design teams when new designs are required
    • Engineering / AT teams for estimation, prioritization, and backlog placement
    • Analytics teams to measure post-release impact
  • Manage releases of digital experiences into production
  • Support digital delivery across web and mobile platforms
  • Operate as an extension of the team, participating in standups and key meetings as appropriate for contractors

Required Experience & Qualifications
  • 6+ years of experience in digital product management
  • Proven experience delivering digital products or experiences to production
  • End-to-end ownership of digital delivery (intake → build → release → measurement)
  • Strong ability to work across multiple stakeholders and teams simultaneously
  • Experience operating in regulated environments
  • Senior-level judgment with a practical, execution-first mindset
  • Ability to work independently and “run with the work”
  ;

18
Communication Specialist TX - SAT/PHX/TPA/CHS/COL
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Communication Specialist

Communication Specialist

This role will create and maintain the SharePoint site for claims business process teams and create reporting, newsletters, and PowerPoint presentations for reporting and requests for information.


Requirements: - 3-5 years experience 
Strong written communication skills
Ability to create compelling visuals, decks, and sites to keep stakeholders informed of the work and results
Strong graphic design and Power Point experience
Strong experience in determining optimal way to aggregate and communicate information

Preferred:
Business process experience or experience in claims
Jira/JWM experience
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19
Senior Insurance Process Improvement Analyst  TX - SAT/PHX/CHS/PLANO
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Senior Insurance Process Improvement Analyst 

Senior Insurance Process Improvement Analyst 

Onsite (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; Plano, TX)

We are seeking a Senior Insurance Process Improvement Analyst – Claims Optimization to join our Optimization team, focused on improving claims processes for adjusters and members. This role partners closely with claims operations, data, and cross-functional stakeholders to analyze workflows, identify gaps, and implement sustainable improvements that enhance efficiency, accuracy, and member experience.

Key Responsibilities

  • Analyze end-to-end claims processes and identify opportunities for improvement
  • Partner with claims adjusters, operations, and business stakeholders to understand pain points and operational challenges
  • Use data to evaluate current-state performance and inform recommendations
  • Design and implement process improvements, controls, and risk mitigation strategies
  • Develop documentation, SOPs, and process standards to support consistent execution
  • Monitor outcomes and drive continuous improvement quarter over quarter
  • Collaborate with cross-functional teams including operations, analytics, quality, and vendor partners
  • Support optimization initiatives across property and casualty claims workflows
Required Qualifications
  • 6+ years of experience in insurance process improvement
  • Strong understanding of property and casualty claims (property/homeowners preferred)
  • Proven experience analyzing data and driving process improvements
  • Advanced proficiency with Microsoft Excel, PowerPoint, and Word
  • Strong communication and stakeholder management skills
  • Ability to work independently, take initiative, and solve complex problems
  • Comfortable operating in ambiguous environments without prescriptive instructions
  • Ability to work onsite in one of the listed locations
Preferred Qualifications
  • Experience with property (homeowners) claims optimization
  • Exposure to catastrophe (CAT) claims processes
  • Process improvement background (Lean, Agile, Six Sigma a plus)
  • Experience owning a process or operational workflow end-to-end
 
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20
Senior Digital Project Manager TX - San Antonio
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Senior Digital Project Manager

Senior Digital Project Manager

What You’ll Do

  • Define and document end-to-end member journeys related to operational messaging
  • Assess where messages exist today vs. where they should exist
  • Identify gaps, redundancies, and messages that should be improved or removed
  • Partner with digital content and design specialists to shape and validate experiences (not create content yourself)
  • Use data and analytics to inform decisions, influence stakeholders, and validate outcomes
  • Help guide partners through change management, including migration from legacy systems to a modern messaging platform
  • Provide thought leadership on digital messaging best practices and experience optimization
What We’re Looking For
  • Deep experience in digital messaging, customer communications, or digital experience design
  • Strong understanding of how messaging fits into broader member or customer journeys
  • Ability to influence and align diverse partners, including overcoming resistance to change
  • Experience using tools like Figma to map journeys and collaborate with design teams
  • Strong analytical mindset — comfortable using data to support recommendations
  • Excellent communication, facilitation, and stakeholder management skills
Nice to Have
  • Experience working with large-scale digital transformation initiatives
  • Background in organizations known for strong digital communication practices
  • Familiarity with workflow management tools (Jira or similar)
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21
Business Process Analyst TX - SAT/PHX/TPA/PLN/CHS
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Business Process Analyst

Business Process Analyst (Contact Center/AI)
 
Requirements:

  • 6 years of experience working on Processes/Process Improvement
  • 2 years’ experience with Contact Center Technology (AI, Chatbots, IVR etc.)
  • Need an understanding of the claims processes and claims environment
  • Analytical mindset
  • Proactive, go-getter, work independently
 
Preferred:
Green or Black belt
Leadership experience
Any insurance designations
 ;

22
Business Operations Manager TX - Austin
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Business Operations Manager

Business Operations Manager

RESPONSIBILITIES:

Human Resources
Manage payroll, time off, employee benefit enrollment,
Manager employee online passwords and subscriptions.
Manage employee key performance indicators
Manage quarterly and annual reviews
Manage recruiting and training

Facility:
Manage facility for organization, cleanliness, heating and cooling, organization, etc.
Manage computer hardware, phone system, internet, routers, etc.

QUALIFICATIONS:

  • 35+ years of experience in office management, operations, or administrative leadership
    (law firm or professional services environment strongly preferred)
  • Demonstrated experience managing day-to-day office operations, including facilities, vendors, supplies, and workflows
  • Proven ability to supervise, train, and support staff, including administrative and support team members
  • Strong working knowledge of law firm operations, including confidentiality, deadlines, and professional standards
  • High level of organizational and project-management skills with the ability to prioritize competing demands
  • Exceptional written and verbal communication skills
  • Advanced proficiency with Microsoft Office
  • Comfort learning and administering practice management, billing, and document management software
  • Ability to handle confidential and sensitive information with professionalism and discretion
  • Strong problem-solving skills and the ability to operate independently with sound judgment
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23
Marketing and Intake Manager TX - Austin
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Marketing and Intake Manager

Marketing and Intake Manager

RESPONSIBILITIES:
Manage Intake System
  • Manage law firm intake system to ensure prospects receive responsive first-class messaging.
  • Answer phone and online inquiries for prospective clients.
Content Creation and Graphic Design:
  • Create visually appealing digital and print materials, including flyers, brochures, newsletters, blog posts, and social media content.
  • Assist in writing and editing marketing content such as blog posts, email campaigns, and website copy.
  • Collaborate with attorneys to produce informative content related to estate planning.
Social Media Management:
  • Plan, and post content on social media platforms (primarily Facebook and LinkedIn) to promote brand awareness and engagement.
  • Monitor analytics and recommend ways to increase reach and effectiveness
Website Maintenance and Email Marketing:
  • Maintain and update the firm's WordPress website with current content, event information, and blog articles.
  • Create and schedule email campaigns through MailChimp, including monthly newsletters and client updates.
Video Production
  • Plan, shoot, and edit short in-house videos (educational, promotional, or client-focused) to be used on the firm's website, social media, and email campaigns.
Event Coordination:
  • Support the planning and execution of client events, seminars, and workshops.
  • Assist with logistics, invitations, and follow-up communications.
General Marketing Support
  • Maintain a marketing and content calendar.
  • Track marketing performance metrics and support ongoing brand and outreach strategies.
  • Contribute creative ideas to improve visibility and engagement with potential clients and referral sources.
  • QUALIFICATIONS:
  • Bachelor's degree in Marketing, Communications, Graphic Design, or a related field preferred (or equivalent experience).
  • 1–2 years of marketing or administrative experience; law firm or professional services experience is a plus.
  • Proficiency with Canva, WordPress, MailChimp, and social media platforms.
  • Experience with basic video production (planning, filming, editing).
  • Strong written and verbal communication skills.
  • Organized, dependable, and detail-oriented.
  • Professional and polished demeanor suitable for a law firm environment.
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24
Credit Risk Analyst TX - San Antonio
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Credit Risk Analyst

Credit Risk Analyst- REMOTE - WFH! 
 
Requirements:

6-8 years of SAS and SQL experience
Credit analyst/Credit risk strategies experience
Pro-active, able to work independently and hit the ground running
Experience working with and presenting raw data
Experience with credit cards is highly preferred
Python experience is preferred
 
 
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25
Sr UX Designer TX - Remote
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Sr UX Designer

Senior UX Designer

A designer in this role is responsible for supporting the design team by defining business problems and design requirements, facilitating design sessions, collaborating with team members to break down complex problems into manageable tasks, and navigating the entire work stream from discovery through delivery. They also participate in research efforts, synthesize findings, and ensure compliance with risk management policies.
 
Requirements:
5 years of UX Design
Experience with web and native platforms
Portfolio that shows design process.
Resume that communicates effectively
Communication Skills - communicate ideas effectively
Corporate design experience, working with Design Systems
Human-Centered Design Methodology
Team player, culture fit
Figma experience
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26
AI Contact Center Product Owner TX - Remote
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AI Contact Center Product Owner

AI Contact Center Product Owner – REMOTE!!

Responsibilities:
Liaison between business and IT
Act as the voice of the contact center and stakeholders
Deployment of AI enabled contact center capabilities
 
Required:
3+ years of Agile Product Owner experience
Experience with AI/chatbots implementation/integration projects
Experience with Call Center projects
API integration experience
Data analysis skills
Strong communication skills
 
Preferred:
Insurance experience
Product Owner certifications
Figma
 
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27
Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims) TX - San Antonio
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Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims)

Medical Bill Review Liaison / Subject Matter Expert (Auto Injury Claims)
 
Overview
This is a non-adjusting role designed to serve as a subject matter expert and liaison between internal first-party auto injury adjusters and an external medical bill review vendor. The individual in this role will independently build the function, identify workflow gaps, and drive improvements across medical bill processing operations.
The position requires prior exposure to first-party auto injury medical claims to understand terminology, billing logic, and workflows—but this is not an adjusting role.
 
Required Skills & Experience
  • Self-starter mindset with the ability to independently build and define a new function
  • 1–2+ years of experience supporting or handling first-party auto injury medical claims (PIP, bodily injury medical bills, etc.)
  • Understanding of medical billing terminology and workflows
  • Experience processing medical bills at scale
  • Ability to analyze data to identify:
    • Workflow bottlenecks
    • Process gaps
    • Root causes of delays or errors
  • Experience working within medical bill review or adjudication systems
    • MedFlow experience is acceptable but not required
  • Familiarity with:
    • CPT codes
    • ICD-9 / ICD-10 terminology
  • Strong problem-solving and analytical skills
 
Preferred Skills & Experience
  • Prior leadership or informal lead experience
  • Demonstrated ability to:
    • Ask thoughtful questions
    • Learn complex systems quickly
    • Explain processes clearly to different audiences
  • Experience influencing process improvements without direct authority
  • Curiosity and continuous improvement mindset
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28
Data Entry Clerk TX - San Antonio
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Data Entry Clerk

Data Entry Clerk
Schedule:
Monday/Tuesday:6-2:30, or 6:30-3:00
Wednesday-Friday: 8:00-4:30
 
Daily Duties:
Check scanning
Check Processing
Review journal entries
Volume and SLO entering
Key Control Reviewing
 
Requirements:
Data Entry experience
Detail Oriented
Microsoft Office proficiency
 
Preferred:
Salesforce
Check processing or scanning experience 
Understanding of accounting
 
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29
Loan Origination Call Quality Review Specialist AZ - Phoenix
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Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
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30
Document Coordinator TX - Austin
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Document Coordinator

Document Coordinator

Job Title: Document Coordinator
Location: Austin, Texas
Position Type: Full-Time
Reports To: Team Lead


Employee shall have the following goals and expectations:

RESPONSIBILITIES:
  • Assist with document creation, printing, organizing, scanning, savings, filing.
  • Assist with the management of document templates.
  • Assist Team Lead as needed.
QUALIFICATIONS:
  • Bachelor's degree in Business, Communications, or a related field preferred (or equivalent experience).
  • 12 years of administrative experience; law firm or professional services experience is a plus.
  • Proficiency with Microsoft Suite.
  • Organized, dependable, and detail-oriented.
  • Professional and polished demeanor suitable for a law firm environment.

COMPENSATION & BENEFITS
  • This is a full-time, exempt role (not eligible for overtime pay).
  • Annual base salary $52,000.
  • 10 days paid time off and 10 paid company holidays.
  • Health insurance, 401(k) with 4% employer match.

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31
Associate Attorney TX - Austin
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Associate Attorney

Associate Attorney 1

Estate Planning law firm located in Austin, Texas
A leading law firm in Austin, Texas that specializes in estate planning, asset protection and wealth transfer for high-net-worth families is seeking an Associate Attorney 1 to join their team.

About the Firm
We are experts in high net worth and complicated estate planning and asset protection. We care about our clients, their families, and their legacies. We are passionate about providing exceptional client services that goes beyond what is typically expected and received. We work as a team so our clients and their families know there is always someone they can trust who is here to help. We use sophisticated legal technology to enhance efficiency and accuracy.

About You
You are methodical, meticulous, and organized; lead by example; and take pride in your work. You have a strong work ethic and strive for quality. You have impeccable integrity and a deep appreciation and affinity for firm systems.
You are passionate about putting in the dedication to develop your career. You are dedicated to becoming proficient in the most cutting-edge estate planning and wealth transfer strategies.
You care about our clients, you enjoy using innovative technology to produce your work, you see challenges as learning opportunities, and you strive to always have a positive outlook.

About the Job
You will be an integral team member who plays a critical role in supporting our ongoing clients. We will coach you as you become skilled with our Associate Attorney 1 Competency Matrix, which includes the following responsibilities:

  • Become proficient with Clio Manage, Clio Draft and Wealth Counsel software.
  • Learn and implement our process for generating and maintaining high quality legal documents.
  • Learn and implement our processes for effectively managing estate planning, estate administration, guardianship and business matters.
  • Become skilled with local court processes and work towards being able to manage court cases.
  • Work toward monthly revenue goal.
  • Work to establish professional relationships with clients and our team.
  • Collaborate with our founder and team to develop legal strategies and ensure the best possible outcome for clients.
Career Path
You will be trained by us to ensure you are able to meet the Associate 1 responsibilities. With dedication from you, we expect your skills to improve so you advance to Associate 2 within 4 months and Associate 3 within 9 months. You will move to Senior Associate after 12 months. With continued coaching from us, once your skills are mastered based upon our Competency Matrix you will move to Partner. We are dedicated to helping you advance in your career to the point where you become board certified in estate planning and probate law and are able to manage the most complex estate planning, asset protection and estate administration cases for our long-term high-net-worth clients.
There are no billable hour requirements; however, there are requirements for accomplishing projects.

Requirements
  • Juris Doctor from an accredited law school.
  • Licensed to practice law in Texas and a member in good standing with the State Bar of Texas or ability to take Texas Bar exam.
  • Transcript from accredited law school.
  • Be available during firm operating hours of 8am-5pm, Monday through Friday and willing to put in additional hours to develop your skills.
  • Comfortable with technology and able to learn new programs (Microsoft Suite, Clio, WealthDocx, and Zoom, among others).
  • Maintain a State of Texas notary commission or be willing to register as a notary.
  • Fluent in English and eligible to work in the U.S. without sponsorship.
  • This is not a remote position. Candidate must work at the firm's Austin office.
Compensation & Benefits
  • This is a full-time, exempt role (not eligible for overtime pay).
  • Annual base salary $150,000 with annual bonus schedule based upon revenue requirement.
  • 15 days paid time off and 10 paid company holidays.
  • Health insurance, 401(k) with 4% employer match.
  • Bar dues, professional liability insurance, CLE budget, relocation budget.
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32
UX Copywriter TX - Remote
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UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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