ETL Mid & Sr.

ETL Developer (Sr.) Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

Scrum Master SR

IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

Scrum Master MID

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

ETL Developer SR

Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl

ETL Developer - MID

ETL Developer (Mid) Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Mid Level- Minimum 3 years experience Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

Scrum Master MID/SR

IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

Front End Software Engineer MID/SR

Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

Front End Software Engineer MID/SR

Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

Platform Software Engineer - MID/SR

We are seeking multiple Java Software Engineers – Web Services for a client in San Antonio, Texas! For immediate consideration, send res *Level of position will depend on your experience* Job Overview: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Design, develop, code, and test technical solutions collaborating with senior engineers. Participate in code/design reviews to ensure smooth daily operations and accurate planning. May begin to help organize work to deliver features and solutions. Resolves simple production issues with some assistance through troubleshooting applications independently. Requirements: Bachelor's degree in related field of study 2+ years of software engineering/development experience utilizing Java with experience working with Web Services REST 2+ years in REST frameworks with focus on API development 1+ years in AGILE methodology Experience with any front end development toolls such as React or Angular, preferred 1+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, Postgress Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure Experience testing in REST services Experience in design and develop automated test framework

Platform Software Engineer - MID/SR

We are seeking multiple Java Software Engineers – Web Services for a client in San Antonio, Texas! For immediate consideration, send res *Level of position will depend on your experience* Job Overview: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Design, develop, code, and test technical solutions collaborating with senior engineers. Participate in code/design reviews to ensure smooth daily operations and accurate planning. May begin to help organize work to deliver features and solutions. Resolves simple production issues with some assistance through troubleshooting applications independently. Requirements: Bachelor's degree in related field of study 2+ years of software engineering/development experience utilizing Java with experience working with Web Services REST 2+ years in REST frameworks with focus on API development 1+ years in AGILE methodology Experience with any front end development toolls such as React or Angular, preferred 1+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, Postgress Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure Experience testing in REST services Experience in design and develop automated test framework

Automation Developer & Integrator - (SDET) - MID/SR

SDET - Automation Developer and Integrator Mid and SR Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML

Automation Developer & Integrator - (SDET)-MID/SR - (IT Experience(RR)) rr

Sr SDET - Automation Developer and Integrator Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies:  JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML

ETL Developer SR

Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl

Front End Software Engineer MID/SR

Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

ETL Developer Sr.

ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

Process Engineer Sr

We are seeking Process Engineers for a client in San Antonio, Texas! For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities. Job Overview: • Acquires and applies proficient knowledge of the business and process engineering discipline to include interviewing process actors, process mapping, time/motion analysis, and identification of constraints. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using software development lifecycle (SDLC), continuous integration, and continuous deployment industry standards to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of personas, SDLC tooling, and processes to support business problem analysis and determine the best methodology to remove constraints while maintaining software quality. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Resolves issues and navigates obstacles to deliver work product. • Ability to effectively communicate and present process and process changes to leaders. Requirements: • Acquires and applies proficient knowledge of the business and process engineering discipline to include interviewing process actors, process mapping, time/motion analysis, and identification of constraints. (3 Years) • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using software development lifecycle (SDLC), continuous integration, and continuous deployment industry standards to optimize the overall efficiency and effectiveness of the process. (3 Years) • Utilizes broad knowledge of personas, SDLC tooling, and processes to support business problem analysis and determine the best methodology to remove constraints while maintaining software quality. (3 Years) Required Tools: • Visio • Confluence • PowerPoint

Software Developer Mid / Sr

Tasks: • Identifies and manages existing and emerging risks that stem from business activities and the job role. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. • Follows written risk and compliance policies and procedures for business activities. • Design, develop, code, and test significant technical solutions collaborating with senior and lead engineers. • Lead code/design reviews to ensure smooth daily operations and accurate planning at a team level. • Organize work and lead team to deliver features and solutions. • Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems. • Mentor and coach junior engineers. • May begin working with architecture to help influence directions for key technologies within a specific domain. Minimum Education: • Bachelor's degree in related field of study, OR 4 additional years of related experience beyond the minimum required. Minimum Experience: • 6 years of Java development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). • 3 years of experience with DevOps tools • Demonstrated ability to independently research technical issues and generate creative/innovative solutions.

User Experience Designer / Service Designer

User Experience Designer / Service Designer Summary Candidates should be well-rounded service and interaction designers with the ability to demonstrate thought leadership and a thorough understanding of the principals of user-centered design. These designers create exceptional user experiences, acting as customer advocates. They think holistically through every touch-point and go beyond the screen when designing the ideal user experience. Excellent communication and presentation skills are critical. Candidates must have an ability to deliver a message clearly and concisely to an executive audience, crafting compelling presentations that demonstrate the effectiveness of UX concepts. Minimum Experience • Bachelors Degree from an accredited university or 6 years work experience • 8+ years experience working with user-centered design development and process management with product, and/or service design • 4+ years experience creating sketch, wireframe, and document and envision concepts • 4+ years experience with digital technologies and channels • Experience with product and service design • Experience leading large cross-functional team projects • Executive presentation and communication skills • Workshop facilitation skills • A diverse portfolio of past work that shows depth of thinking and solutions Job Duties / Skills • Leverages expert business/analytical user-centered design knowledge to lead the collaboration with stakeholders through the Service Design process; Discovery, Ideation, Design and Pilot / Launch. • Acts as a thought leader in team working sessions. • Synthesizes and interprets large amounts of quantitative and qualitative data. • Champions and effectively communicates findings into high-fidelity visuals. • Creates holistic experience designs and recommendations for development and execution. • Develops innovative proposals and target state experiences. • Applies an expert understanding of member needs, staff needs, and business goals to tell a single story. • Communicates design ideas proficiently with well-developed writing, presentation and story-telling skills to a variety of audiences including executive levels. • Ideal candidates are actively engaged, passionate, and flexible with the ability to be a creative problem solver and enjoy connecting with people. • Able to think strategically to identify root causes and get beyond treating symptoms. • Reliably and consistently accomplish important work with strong action-based performance. • Seek to understand our users, employees and marketplace to contribute effectively. • Conceptualize hard problems and opportunities to find practical solutions that minimize complexity and prove to be useful and actionable. • Hold a strong set of values that guide you to make tough decisions with ease. • The courage to say what you think and ability to admit when you make mistakes. • Seek the best solutions and ideas for the users, leaving your ego at the door. • Share information and ideas openly. A mix of skills and expertise is what we look for in Experience Designers: • Creating wireframes, prototypes, blueprints, IA and mock-ups • Sketching, storyboarding, phone conversation guidelines and scenario development • End-to-end experience design strategy • Facilitates envisioning and co-creation workshops • Qualitative, ethnographic and evaluative research • Maintain awareness of evolving UX standards and best practices • Interaction design and continuously seeking new ways to interact with users • Sensitivity to the emotional, cognitive, environmental, and military culture needs • Collaborate with cross-functional teams to design solutions • Consider business and technology constraints • Understanding current call center technologies and capabilities to support service delivery • Broad portfolio displaying the use of UX practices in a variety of mediums

Dvlp. Program Mainframe Sr.

Developer / Programmer Mainframe Senior Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: - 6 to 8 years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. # 7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company. • All code developed under this JOB DESCRIPTION shall be the property of company

Tech Writer Sr

Tech Writer Sr. - Establish the look and feel for various interfaces, including print, websites, mobile devices, and apps - Work on email marketing items, presentation materials and interactive event materials - Work within brand guidelines to create layouts that reinforce a brand’s style or voice through its visual touchpoints - Design user-centered interaction models, wireframes or screen mockups - Design logos, icons and infographics - Closely collaborate with IT and business teams to solve complex issues, like interaction models and data visualization - Have basic coding knowledge (HTML/CSS/JS) so they can work hand-in-hand with coders and/or edit existing code or customize code. - Create and organize production assets - Resize assets for different mediums — print, email, tablet, mobile and web - Juggle multiple projects while effectively managing timelines and expectations - Knowledge of print production and ability to coordinate/work with Must have knowledge using the following technology tools: - Adobe Illustrator for graphic and icons creation, publishing documents - Adobe Photoshop for editing images - Visual Studio Code for SharePoint and Wiki Customization - Expert in building custom PowerPoint presentations - Adobe After Effects and Premiere for motion design and video editing

Automation Dvlper & Integrator Sr. (SDET)

Automation Developer and Integrator - Senior Level (SDET) Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for company software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers at company should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications that support both our compnay workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 • 4 years experience in Java J2EE and Web Services (Restful and SOAP) • 2 years experience in Selenium for Java and/or Javascript • Understanding of Test, Behavior, and Acceptance Test Driven development • Experience working in an Agile development environment • Understanding of cross-browser compatibility issues • Experience developing responsive applications • Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML

Cyber Security Dev Ops Eng Mid

Mission Statement As a Cyber Security DevOps Engineer, you will play a major role in supporting the visions of Cyber Security Operations via development, integration, and support of USAA business systems. You will be part of a team that implements cutting edge IT solutions including vendor software, appliances, and custom-built software. Configuration, customization, and integration with other internally- or externally-hosted systems will also be required. You will be responsible for the applications supporting USAA’s Cyber Security Operations portfolio and the development of the next generation of USAA platforms. Responsibilities • Integrate third-party products with internal systems as well as support and upgrade implemented systems • Develop, configure, and customize software • Integrate data, and design data workflows • Define and implement solutions that improve internal business processes • Translate business requirements into technical feature solutions • Implement front-end (web, mobile) and back-end services that automate business processes and/or solve business needs • Test documentation/execution; issue identification and resolution • Develop in collaboration with geographically dispersed teams • Facilitate root cause analysis of system issues to minimize impact and future occurrences. • Identify and create solutions to improve system performance and availability. Qualifications Minimum qualifications: • Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell • Experience with Google Cloud Platform • Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) • Experience with source/version control systems: For example, Gitlab, Github, RTC • Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms • Experience in using data interchange formats such as XML, JSON, or CSV • Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security • Experience in implementing, customizing and integrating third-party applications • Experience using file transport protocols such as: FTP, SFTP, or SCP • Familiarity with micro-service architectures • Familiarity with container-based application creation and deployment • Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO • Familiarity of multi-data center deployments (public or private) Preferred qualifications: • Experience in implementing and/or using ForgeRock Access and Identity Management product suite, or ForgeRock product suite • Knowledge of authentication and authorization security protocols: Kerberos, SAML, SSO • Experience with ForgeRock implementation and resolution for the issues that come up during such implementation. • Integration and customization of ForgeRock tools i.e use of scripting to write connectors etc for Windows/Unix platforms. • Good understanding of Privileged Account Management • Experience with Java/J2EE • Experience with Active Directory administration. Windows authentication and Linux administration. • Experience with openshift platform and containers Additional Notes: Looking to fill five positions for a new department as follows: • SDI II - 3+ years of experience in above area; • SDI I - 5 plus years in above areas; • SDI Senior - 7 plus years of experience in FR, cloud and security area

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field

Java DevOps Engineer Sr

Java DevOps Engineer Sr Purpose of Job DevOps Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. DevOps Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, DevOps Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. • Analyzes and designs specifications for less experienced internal and third party team members to execute. • Acts as a technical resource throughout the development life cycle. • May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree, or 4+ years of equivalent work experience in IT • AND, 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. PREFERRED • 4-6 years of enterprise grade source code management platforms (Git, GitHub, GitLab, BitBucket, RTC, etc.) • Large scale Linux server administration experience (RHEL preferred) • Object-oriented development experience (Java, C++, C#, etc.) • Server side scripting experience (BASH, Ruby, Python, etc.) • Comfortable working in an agile work environment with a strong customer support component • Web service development experience (REST, SOAP, Ruby on Rails) • JavaScript framework development experience (REACT/REDUX, Angular) • Containerized development/deployment experience (Docker/Kubernetes/OpenShift) • Experience with configuration management/infrastructure as code tools (Puppet, Chef, Ansible, etc.) • Previous experience with deploying a highly available active-active server environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Designer Mid

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

Cyber Security Dev Ops Eng Sr.

Mission Statement As a Cyber Security DevOps Engineer, you will play a major role in supporting the visions of Cyber Security Operations via development, integration, and support of USAA business systems. You will be part of a team that implements cutting edge IT solutions including vendor software, appliances, and custom-built software. Configuration, customization, and integration with other internally- or externally-hosted systems will also be required. You will be responsible for the applications supporting USAA’s Cyber Security Operations portfolio and the development of the next generation of USAA platforms. Responsibilities • Integrate third-party products with internal systems as well as support and upgrade implemented systems • Develop, configure, and customize software • Integrate data, and design data workflows • Define and implement solutions that improve internal business processes • Translate business requirements into technical feature solutions • Implement front-end (web, mobile) and back-end services that automate business processes and/or solve business needs • Test documentation/execution; issue identification and resolution • Develop in collaboration with geographically dispersed teams • Facilitate root cause analysis of system issues to minimize impact and future occurrences. • Identify and create solutions to improve system performance and availability. Qualifications Minimum qualifications: • Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell • Experience with Google Cloud Platform • Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) • Experience with source/version control systems: For example, Gitlab, Github, RTC • Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms • Experience in using data interchange formats such as XML, JSON, or CSV • Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security • Experience in implementing, customizing and integrating third-party applications • Experience using file transport protocols such as: FTP, SFTP, or SCP • Familiarity with micro-service architectures • Familiarity with container-based application creation and deployment • Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO • Familiarity of multi-data center deployments (public or private) Preferred qualifications: • Experience in implementing and/or using ForgeRock Access and Identity Management product suite, or ForgeRock product suite • Knowledge of authentication and authorization security protocols: Kerberos, SAML, SSO • Experience with ForgeRock implementation and resolution for the issues that come up during such implementation. • Integration and customization of ForgeRock tools i.e use of scripting to write connectors etc for Windows/Unix platforms. • Good understanding of Privileged Account Management • Experience with Java/J2EE • Experience with Active Directory administration. Windows authentication and Linux administration. • Experience with openshift platform and containers Additional Notes: Looking to fill five positions for a new department as follows: • SDI II - 3+ years of experience in above area; • SDI I - 5 plus years in above areas; • SDI Senior - 7 plus years of experience in FR, cloud and security area

Computer Systems Engineer Mid

Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

Computer Systems Engineer Sr.

Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

UI/UX Designer Mid.

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

UI Producer Mid

Producer I Plans, organizes and manages the design process to deliver quality outputs in timely fashion. Job Description Facilitates the creation of moderately complex design solutions by participating in defining the business and design requirements, working across departments to establish priorities and execute the organization of the design team’s workstreams. Collaborates with key stakeholders to understand business needs. Coordinates approvals with legal, the business and other stakeholders. Clearly articulates the various facets of the issue and leads the team to resolution. Contributes to the alignment of member experiences across projects, programs, products and channels. Builds strong relationships and manage them on team and across departments Conduscts stand ups, planning and retrospective ceremonies Minimum Requirements Bachelor's degree or 4 years design/creative project management Fully proficient understanding project management methods and strategy. Fully proficient with Microsoft Office. Strong understanding and experience using tools like Asana, Jira, Agile Central to manage team workload Grounded in Agile – SCRUM or Kanban (and don’t have to google it) Preferred: • Direct experience herding designer-type cats • Understands the difference between Agile and Waterflow and that Agile isn’t just “faster” • Loves to orchestrate timelines and juggles priorities well • Is a confident ring leader in agile ceremonies • Builds strong rapport across departments and inspires team • Excellent relationship management and communication skills • Familiar with Human-Centered Design practice or can at least Google it and shine on the philosophy • Owns projects successes and failures • Loves team collaboration and can hang with facilitating workshops • Hungers to learn and experience new things and gets jazzed about design sprints • Gets excited about customer research and synthesizing it • Knows your Spirit Animal

Service Desk & Remote SSR

Service Desk & Remote SSR JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time. Must have one of the 3: 1. A+ Certification 2. Network + Certification 3. Corresponding Bachelor of Information Systems degree if no certifications have been acquired.

Service Desk & Remote SSR

Service Desk & Remote SSR JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time. Must have one of the 3: 1. A+ Certification 2. Network + Certification 3. Corresponding Bachelor of Information Systems degree if no certifications have been acquired.

Technical Writer / Technical Writer Sr.

Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures. General Requirements: All Services shall be performed at company facilities. All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. All Tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

UI/UX Producer Sr

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

Software Integration Engineer Mid.

Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Facilitates root cause analysis of system issues to minimize impact and future occurrences. Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle.

Software Integration Engineer Sr.

Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Facilitates root cause analysis of system issues to minimize impact and future occurrences. Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle.

UI/UX Producer Sr.

UI Producer (Creative Producer/UI Producer/User Experience Architect) Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

Software Developer Mid (Cloud)

Software Developer Mid • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third-party team members. • May assist experienced team members with the delegation of work packages. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure

Software Developer Senior (Cloud)

Software Developer Senior (Cloud) • Generates new solutions leveraging competent skills and knowledge. • Solve complex infrastructure and application problems independently. • Independently installs, customizes and integrates commercial software packages. • Drives and supports operational process change within the team, ensuring successful implementation. • Identifies ideas to improve system performance and impact availability. • Creates system documentation/play book(s) and contributes to requirements, design and code reviews. • May serve as the subject matter expert in one or more specializations within a domain. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor to junior team members. • May assist experienced team members with the delegation of work packages. • Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) • Advanced knowledge of systems administration and/or systems programming skills Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure

Software Developer & Integrator Mid.

Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Process Engineer Sr.

Process Engineer Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more business units cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Job Requirements • Acquires and applies proficient knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using property, plant, and equipment standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. • Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. Minimum Requirements • Bachelor's Degree in Engineering, Business Administration or related field. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.2 or more years of direct supervisory experience or leading various projects of equivalent length and complexity • 4 or more years professional business experience with 4 or years process improvement work experience. • Proficient knowledge and demonstrated use of statistics, use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements). *Qualifications may warrant placement in a different job level* Preferred • Black Belt certification, or higher, which required successful implementation of a process related project that solved a business problem/improved business performance. • 6+ years’ experience in performing process improvement. • Experience with LEAN within a large, highly matrixed financial institution. • Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.) • Experience with Business Process Management, Risk Management, and Change Management. • Experience working in the Banking or Financial Industry. • Military experience. • Excellent verbal or written communication/presentation skills. Experience presenting to executive leadership

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Full Stack Developer - Mid Level

Full Stack Developer - Mid Level Purpose of Job: Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our workforce and over 90% of member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 2+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with experience in Java J2EE PREFERRED • At least 2 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 2 years experience in Java J2EE and Web Services (Restful and SOAP) • Proficient understanding of code versioning tools, such as GIT • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Platform Software Engineer Mid

Platform Software Engineer - Mid Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

Platform Software Engineer Mid

Platform Software Engineer - Mid Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

Software Developer & Integrator Sr.

Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Pega Developer – Sr/Lead

Sr/Lead Pega Developer Pega Developers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Pega Developers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Pega Developers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree • 10+ years of equivalent work experience in IT • AND 7+ years’ experience in software development experience demonstrating depth of technical understanding with in Pega BPM tool PREFERRED • Certified Lead System Architect (CLSA) • Having good knowledge on PEGA 7 components Case Management, Data Management and UI. • PEGA best practices, Integration Rules and guardrails • Hand on experience on Screen Layout using Harness, Sections , Flow Actions, Data Transforms, Declarative and Decision Rule Types. • Experience on List-View, Summary-View Reports and Report Definitions in PEGA PRPC. • Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and PLA

Data Analyst Sr.

Data Analyst Sr. Overview: We are looking for a Data and IT Systems analyst for CFO Tax and Treasury efforts in Plano, TX. Analyst should have prior technical experience, good with SQL, excel, source to target mappings, experience with cleaning up/writing stories or requirements. Required: • Experience working with business customers and IT developers/Architects for requirement gathering and clarifications – 4+ years • Experience with creating detailed source to target mappings, system context diagrams, and business artifacts – 3+ years • Have experience with a financial services industry or MBA • Knowledgeable with Data technologies like DataStage ETL, Netezza, Hadoop, and Python– 4+ years • Experience with Reporting technologies like Tableau, Business Objects, and SQL – 3+ years • Knowledgeable with CFO Applications and technologies like Essbase, Hyperion Planning, ODI, PeopleSoft, HPCM – 2+ years Daily tasks: • Collaboration with business and IT teams to gather busienss and technical requirements/stories • Creation of business and IT artifacts and present to business and IT stakeholders • Excellent written and oral communication skills

Service Desk & Remote SSR

Summary Supports return to service activities for the local Tampa customers. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution. Job Overview Tasks Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of USAA's desktop computing and telecommunications equipment. Performs complex hardware, software, and telephone break/fix activities across standard desktop and wireless technologies. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. Software Compliance & Hardware Management Support provides support in placing asset orders and asset disposal including Procurement coordination and contract compliance report. Provides asset and inventory management as prescribed for supported units. Provides audit activity support and tracking to ensure control tests are completed on time. Under minimal supervision, performs simple to complex software compliance and risk analysis for purchased software products for desktop, server, and host platforms including the establishments of enterprise risk mitigation standards, processes, and procedures. Manages more complex compliance processes, establishing and ensuring adherence to risk controls for the Application Owner community. Conducts intermediate to complex software compliance audits and self-assessments to ensure that appropriate risk mitigation processes are in place and effective. Requirements: GED or HS Diploma, basic technical skills, customer service skills. Schedule: With regard to the schedule, we do need flexibility. There will be some work shifting for projects (not extensive) and some overtime. Our core hours are 7 a.m. to 6 p.m., Monday through Friday, so the regular schedule will fall during that timeframe. The overtime, on occasion, can include evenings and weekends

Project Manager – Mid Level

Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems

Project Manager – Sr. Level

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.

Software Developer Mid (Cloud)

Software Developer Mid • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third-party team members. • May assist experienced team members with the delegation of work packages. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure

Process Engineer Sr.

Process Engineer Sr. Job Role: A strategic partner in identifying potential process engineering opportunities. Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages multiple initiatives of significant scope and complexity. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts of moderate to high complexity impacting one or multiple CoSA's cross-functional processes. Provides guidance to team members in the development and delivery of their work products critical to goal achievement and team success. Provides insight to management on issues. Minimum Experience: Bachelor’s degree in a related discipline or equivalent work experience (1); 6+ years’ process improvement and/or relevant business experience; Advanced knowledge and demonstrated use of statistics, Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Advanced knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 8+ years relevant business support and/or general analysis experience; Demonstrated leadership experience; Expert knowledge and demonstrated use of statistics and/or finance, marketing, and economic principles; Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, DOE); Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and process management principles; Knowledge of Design for Six Sigma (DFSS) or equivalent methodology; and Master Black Belt certification or equivalent. Job Duties: • Acquires and applies advanced knowledge of the business and process engineering discipline. • Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis. • Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product. • Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.

Developer / Programmer Mainframe – Mid Level

We are seeking a Host Developer for a client downtwon San Antonio, Texas! For immediate consideration, email RECRUITING@MILLGROUPUSA.COM Job overview: To engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Resources primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, resource will participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. Requirements: Host Developer 4 years Experience with Batch processing 2 years Object Oriented Development – 2 years  IBM Mainframe Zos Control-MJ ava for host

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Pega Developer – Sr/Lead

Sr/Lead Pega Developer Pega Developers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Pega Developers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Pega Developers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree • 10+ years of equivalent work experience in IT • AND 7+ years’ experience in software development experience demonstrating depth of technical understanding with in Pega BPM tool PREFERRED • Certified Lead System Architect (CLSA) • Having good knowledge on PEGA 7 components Case Management, Data Management and UI. • PEGA best practices, Integration Rules and guardrails • Hand on experience on Screen Layout using Harness, Sections , Flow Actions, Data Transforms, Declarative and Decision Rule Types. • Experience on List-View, Summary-View Reports and Report Definitions in PEGA PRPC. • Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and PLA

PeopleSoft Financials Developer

Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. Partners with experienced team members to develop accurate work estimates on work packages. May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS Bachelor's degree, or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. AND, 4+ years experience in software development experience PREFERRED 2+ years experience with PeopleSoft Treasury Management System 2+ years experience with PeopleSoft modules such as AP, GL, etc. Prior experience with Tableau or Business Objects Prior experience with ETL DataStage or Informatica Experience working in the CFO Applications and domain knowledge Experience in Financial Services, Banking, and/or Insurance Industry Degree in Finance, Accounting, or MBA Knowledge or experience in Kanban or Agile frame works methodology Advanced knowledge of production support and return to service activities Advanced understanding of system architecture and knowledge of software development concepts

IT Scrum Masters Mid.

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

SDI (Site Reliability Engineer)

Purpose of Job The primary purpose of site reliability engineering at company is to improve and sustain the reliability of company’s most critical IT systems. The role is essential in helping establish and measure service level objectives for critical systems. In addition, SREs will continuously identify engineering and automation opportunities to effectively manage production systems at scale. An SRE will model a blameless culture through effective post mortems and a focus on minimizing impact felt from outages. Site reliability engineers at company will have the job title of a Software Developers and Integrators (SDIs) who are also engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Job Requirements • Work with application and system SME’s to design highly scalable and resilient distributed systems • Create Service Level Objectives to measure and manage core infrastructure and critical services • Analyze, troubleshoot and fix core infrastructure or critical systems when they fail or degrade • Write custom code or scripts to automate repetitive or manual system support tasks • Lead technical post mortems to identify lessons learned and implement improvements • Partner with technical teams and product owners to ensure resiliency work is developer-ready • Design and execute failure injection tests to verify adequate system capacity and resiliency • Champion Site Reliability Engineering practices across IT organization. • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. Minimum Experience • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) to include relevant business support and/or general information technology support experience • Working knowledge of systems administration and/or systems programming skills • Strong interest in monitoring, optimizing, scaling and troubleshooting large distributed systems Preferred Experience • 4+ years of experience managing large scale production environments (1000+ servers) and experience with production support of applications in large scale environments • Experience in one or more of the following: C, C++, Java or Python • Demonstrated experience building SLO-based monitoring solutions, to include working knowledge of technologies such as Grafana, Kibana, Splunk, and Prometheus • Expertise in DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure and related tools. • Strong experience or working knowledge of end-to-end IT systems (compute, storage, network, security, application runtime, relational databases, REST services, asynchronous messaging, etc.)

Software Developer & Integrator Mid.

Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Software Integration Engineer Sr.

Software Integration Engineer Sr. Job Description Summary: The primary purpose of site reliability engineering at company is to improve and sustain the reliability of company's most critical IT systems. The role is essential in helping establish and measure service level objectives for critical systems. In addition, SREs will continuously identify engineering and automation opportunities to effectively manage production systems at scale. An SRE will model a blameless culture through effective post mortems and a focus on minimizing impact felt from outages. Site reliability engineers at company will have the job title of a Software Developers and Integrators (SDIs) who are also engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Job Description: • Work with application and system SME's to design highly scalable and resilient distributed systems • Create Service Level Objectives to measure and manage core infrastructure and critical services • Analyze, troubleshoot and fix core infrastructure or critical systems when they fail or degrade • Write custom code or scripts to automate repetitive or manual system support tasks • Lead technical post mortems to identify lessons learned and implement improvements • Partner with technical teams and product owners to ensure resiliency work is developer-ready • Design and execute failure injection tests to verify adequate system capacity and resiliency • Champion Site Reliability Engineering practices across IT organization. • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages

Developer / Programmer Mainframe Lead

Developer / Programmer Mainframe Lead Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: Lead - 8+ years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. #7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company's Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company's Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company's IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files.

UI/UX Producer Sr

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

Decision Science IT Analyst

Decision Science Analyst Leverages expert business/analytical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. The business problems analyzed are typically medium to large scale with significant impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to various levels of management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews. Subsequent analysts should be able to rely on documentation to replicate and continue work. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. Recommendations typically have a major impact on business results. Provides subject matter expertise in operationalizing recommendations. Minimum Education: Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline. 4 years work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in quantitative analytics or a related field OR A PhD in quantitative analytics or a related field Minimum Experience: If Bachelor's degree, 6 or more years experience in a decision support analytic function. OR If Master's Degree, 4 or more years experience in a decision support analytic function. OR If PhD, 3 or more years experience in a decision support analytic function - Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

Full Stack Developer Mid

Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Java DevOps Engineer Mid

Java DevOps Engineer Mid Purpose of Job DevOps Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. DevOps Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, DevOps Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. • Analyzes and designs specifications for less experienced internal and third party team members to execute. • Acts as a technical resource throughout the development life cycle. • May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree, or 4+ years of equivalent work experience in IT • AND, 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. PREFERRED • 4-6 years of enterprise grade source code management platforms (Git, GitHub, GitLab, BitBucket, RTC, etc.) • Large scale Linux server administration experience (RHEL preferred) • Object-oriented development experience (Java, C++, C#, etc.) • Server side scripting experience (BASH, Ruby, Python, etc.) • Comfortable working in an agile work environment with a strong customer support component • Web service development experience (REST, SOAP, Ruby on Rails) • JavaScript framework development experience (REACT/REDUX, Angular) • Containerized development/deployment experience (Docker/Kubernetes/OpenShift) • Experience with configuration management/infrastructure as code tools (Puppet, Chef, Ansible, etc.) • Previous experience with deploying a highly available active-active server environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

IT Project Manager – Mid Level

IT Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems

IT Prjct Mgr - Senior

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.

Salesforce Developer

Salesforce Developer Engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Salesforce Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Salesforce Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Work independently on complex work assignments and may determine methods and procedural approaches on new assignments. Requirements: • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Acts as a technical resource throughout the development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Minimum Education: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree Minimum Experience: • 6+ years’ development experience with Salesforce including configuration activities and development of visual force pages, apex classes and apex triggers • 2+ years’ experience working with Salesforce API configuration • Experience developing, deploying and integrating with cloud and hosted applications • Clear understanding of Agile execution utilizing scrum practices

I/T Prjct Mgr - Mid Level

I/T Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

IT SCRUM Master Sr

Scrum Master – Senior Level The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented and experienced Scrum Master – Senior Level to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences. Job Profile Summary Responsible for ensuring the team lives Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance. Job Description • Facilitates seamless collaboration and maximizes team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Ensure cross team coordination. For Example: should be an experienced Scrum Master for 1-2 teams or moving into in a Release Train Engineer (RTE) role. • Mentors and coaches’ teams and program teams and other Scrum Masters in Agile practices and mindset. Fosters a growth mindset and spirit of continuous improvement and learning. • Removes impediments to team or Release Train’s progress whether internal or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution. Supports efforts to resolve systemic impediments that continually block teams within their organization. • Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making. • Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity. • Performs risk, issue, and dependency management for the teams and/or program. Also ensures release management practices align to enterprise standards. • Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters. • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them. Minimum Qualifications • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master, 1 year as an RTE, or working in a similar role in a lean or Scrum environment • Advanced knowledge of multiple Agile delivery frameworks • Advanced working knowledge of Microsoft Office products Preferred Qualifications • Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills • Scrum Master certified • Experience running multiple scrum teams and ensuring agile ceremonies are consistently delivered • Experience using Jira, Asana or Agile Central • Experience coaching teams using agile methodologies and ceremonies • Experience and understanding of USAA technologies and processes e.g. Talon, Classic, and Data Analytics • Experience using Eagle Academy, Udemy for Business, Lynda, Skillsoft, and other technology-oriented eLearning platforms • Experience working with Digital Product Owner / Digital Product Manager • Experience coaching junior team members in the development and delivery of work

Platform Software Engineer Sr

Platform Software Engineer - API - Senior Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be an expert in API development. You will lead teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to influence and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, design and code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

SharePoint UI Developer (PART TIME -20-30 hrs per week)

SharePoint UI Developer Technical Requirements: Supplier resources will have the following skills / experience / background: 3-6 years experience. • Creating master pages, page layouts, and site templates in SharePoint. Preferably SharePoint 2010 • Proficient in CSS, XSL, JavaScript, JQuery, HTML • Customizing SharePoint sites using Visual Studio • Experience with deploying SharePoint components using solutions and features • Experience working in a team environment • Experience with source control. Preferably Team Foundation Server or Visual Source Safe • Experience with SharePoint search preferred

Developer / Programmer JAVA Lead

Developer / Programmer JAVA – Lead Job Role: This position is a hands-on, senior application developer who will serve as a team lead for an existing application development team. The ideal candidate should possess demonstrated ability to: - lead an application development team through all phases of the software development lifecycle - provide leadership in triaging, diagnosing and resolving complex systems issues - quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Expert knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 8+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Lead all phases of application software development. • Work independently and provide technical leadership concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Reviews and evaluates feasibility studies and/or systems issues prepares recommendations based on an in-depth knowledge of the problem and the advantages and disadvantages of alternative technologies/solutions. • Performs business impact and cost/benefit analyses and assists in developing business cases for projects. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Leads application development design reviews. • Devises or modifies project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Leads systems tests of new state-of-the-art applications to determine potential internal use. • Provides technical leadership to other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides leadership in determining scope and participates in recommending priorities for system changes. • Leads on-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Coordinates some user meetings: o Schedules meetings o Participates in, and sometimes leads, meeting discussions o Assists team members in preparing for meetings o Summarizes and communicates outcomes to users and management. • Coordinates some team meetings: o Schedules meetings o Leads discussion and resolution of issues. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

Data Analyst Jr (Systems Analyst Jr.)

Systems Analyst – Jr. Technical Requirements: Supplier resources will have the following skills / experience / background: Systems Analyst (four or more of the following): • Microsoft 10 desktop trouble shooting skills/experience • Microsoft Office trouble shooting skills/experience • Computer hardware knowledge • Experience in a virtualized environment • Ability to upgrade software • Strong customer service and interpersonal skills • Experience with trouble shooting ticketing systems Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Task #1: Requirements Analysis: Trouble shooting and returning end users to service (RTS) • Task #2: Work station deployment: Build and deploy desktops and Virtual desktop images, deploying software using in house tools we will train them on • Task#3: Log Analysis: Analyze computer logs to determine root cause of system problem.

Cyber Security Integration Software Engineer

Cyber Security DevOps Engineer Job Overview: Development and Maintenance of our Cyber Operations Log Management Infrastructure. Working with Cyber analysts to determine the information required to identify and mitigate internal and external threats to client. Key skills: 3-5 years with DevOps, ELK stack (Elastic, Logstash, Kibana), Python, Kafka, Linux/Unix Qualifications: Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell Experience with Google Cloud Platform Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) Experience with source/version control systems: For example, Gitlab, Github, RTC Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms Experience in using data interchange formats such as XML, JSON, or CSV Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security Experience in implementing, customizing and integrating third-party applications Experience using file transport protocols such as: FTP, SFTP, or SCP Familiarity with micro-service architectures Familiarity with container-based application creation and deployment Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO Familiarity of multi-data center deployments (public or private)

IT Prjct Mgr - Senior

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

IT Scrum Master Sr.

IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

IT Prjct Mgr Mid - Plano

Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems

Software Developer & Integrator Mid.

Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Hardware Asset Management Specialist

Hardware Asset Management Specialist Job Summary: Deliverables include validating hardware inventories, developing hardware inventory and audit processes, and assisting with implementing new processes / training others on new processes Duties: • Review asset repository and perform physical hardware validations • Evaluate current processes and design new/automated processes for tracking hardware inventories • Validate multiple hardware requests and verify asset updates • Physical hardware scanning • Manage inventory controls/audits • Validate physical device locations compared to discovery tool inventories • Run/generate reports out of asset repository by location and status assets Minimum Education: • High School Diploma or General Equivalency Diploma required. Minimum Skillset: • Excellent customer service and interpersonal skills; quick learner, communication skills, analytical skills, team player, can do attitude, works well with others • Experience using Microsoft Excel (using filters and macros) • Preferred, experience using Microsoft Access database

SDI (Site Reliability Engineer)

Purpose of Job The primary purpose of site reliability engineering at company is to improve and sustain the reliability of company’s most critical IT systems. The role is essential in helping establish and measure service level objectives for critical systems. In addition, SREs will continuously identify engineering and automation opportunities to effectively manage production systems at scale. An SRE will model a blameless culture through effective post mortems and a focus on minimizing impact felt from outages. Site reliability engineers at company will have the job title of a Software Developers and Integrators (SDIs) who are also engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Job Requirements • Work with application and system SME’s to design highly scalable and resilient distributed systems • Create Service Level Objectives to measure and manage core infrastructure and critical services • Analyze, troubleshoot and fix core infrastructure or critical systems when they fail or degrade • Write custom code or scripts to automate repetitive or manual system support tasks • Lead technical post mortems to identify lessons learned and implement improvements • Partner with technical teams and product owners to ensure resiliency work is developer-ready • Design and execute failure injection tests to verify adequate system capacity and resiliency • Champion Site Reliability Engineering practices across IT organization. • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. Minimum Experience • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) to include relevant business support and/or general information technology support experience • Working knowledge of systems administration and/or systems programming skills • Strong interest in monitoring, optimizing, scaling and troubleshooting large distributed systems Preferred Experience • 4+ years of experience managing large scale production environments (1000+ servers) and experience with production support of applications in large scale environments • Experience in one or more of the following: C, C++, Java or Python • Demonstrated experience building SLO-based monitoring solutions, to include working knowledge of technologies such as Grafana, Kibana, Splunk, and Prometheus • Expertise in DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure and related tools. • Strong experience or working knowledge of end-to-end IT systems (compute, storage, network, security, application runtime, relational databases, REST services, asynchronous messaging, etc.)

Developer / Programmer JAVA – Mid Level

Developer / Programmer JAVA – Mid Level Job Role: This position is a hands-on, application developer who will be joining an existing application development team. The ideal candidate should possess demonstrated ability to: - Execute and program on an application development team through all phases of the software development lifecycle - Provide expertise in triaging, diagnosing and resolving complex systems issues - Quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Working knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Working experience and knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Knowledge and working experience of database concepts, database design, data modeling and system architectures. Knowledge and working experience with application design principles, practices, system development methodologies and software life cycles. Knowledge of user interface principles and windows design standards. Knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 4+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Function and execute in all phases of application software development. • Work independently and provide technical aptitude concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Contribute and documents standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Follow project scope and achieve objectives for assigned projects. • Collaborate with team and follow guidance from Sr/Lead. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or assists Sr./Lead with designing applications requiring advanced techniques using leading-edge technologies. • Provides technical expertise and assists Sr./Lead with analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. • Assisting the Sr./Lead with Developing system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Follow and executes application designs often integrating multiple phases or aspects of an overall system design. • Participate in application development design reviews. • Follows project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Maintain and follow standards and guidelines. • Execute systems tests of new state-of-the-art applications to determine potential internal use. • Collaborate with other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Follow and update documentation and other materials supporting application programs. • Provides feedback in determining scope and participates in recommending priorities for system changes. • On-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

Developer / Programmer JAVA – Sr.

Developer / Programmer JAVA – Sr. Job Role: This position is a hands-on, senior application developer for an existing application development team. The ideal candidate should possess demonstrated ability to: - Execute and program on an application development team through all phases of the software development lifecycle - Provide expertise in triaging, diagnosing and resolving complex systems issues - Quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Working knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 6+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Function and execute in all phases of application software development. • Work independently and provide technical aptitude concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Executes application development design reviews. • Follows project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Executes systems tests of new state-of-the-art applications to determine potential internal use. • Collaborates with other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides feedback in determining scope and participates in recommending priorities for system changes. • On-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

Process Engineer Sr.

Process Engineer Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more business units cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Job Requirements • Acquires and applies proficient knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using property, plant, and equipment standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. • Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. Minimum Requirements • Bachelor's Degree in Engineering, Business Administration or related field. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.2 or more years of direct supervisory experience or leading various projects of equivalent length and complexity • 4 or more years professional business experience with 4 or years process improvement work experience. • Proficient knowledge and demonstrated use of statistics, use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements). *Qualifications may warrant placement in a different job level* Preferred • Black Belt certification, or higher, which required successful implementation of a process related project that solved a business problem/improved business performance. • 6+ years’ experience in performing process improvement. • Experience with LEAN within a large, highly matrixed financial institution. • Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.) • Experience with Business Process Management, Risk Management, and Change Management. • Experience working in the Banking or Financial Industry. • Military experience. • Excellent verbal or written communication/presentation skills. Experience presenting to executive leadership

Developer / Programmer JAVA Lead

Developer / Programmer JAVA – Lead Job Role: This position is a hands-on, senior application developer who will serve as a team lead for an existing application development team. The ideal candidate should possess demonstrated ability to: - lead an application development team through all phases of the software development lifecycle - provide leadership in triaging, diagnosing and resolving complex systems issues - quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Expert knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 8+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Lead all phases of application software development. • Work independently and provide technical leadership concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Reviews and evaluates feasibility studies and/or systems issues prepares recommendations based on an in-depth knowledge of the problem and the advantages and disadvantages of alternative technologies/solutions. • Performs business impact and cost/benefit analyses and assists in developing business cases for projects. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Leads application development design reviews. • Devises or modifies project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Leads systems tests of new state-of-the-art applications to determine potential internal use. • Provides technical leadership to other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides leadership in determining scope and participates in recommending priorities for system changes. • Leads on-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Coordinates some user meetings: o Schedules meetings o Participates in, and sometimes leads, meeting discussions o Assists team members in preparing for meetings o Summarizes and communicates outcomes to users and management. • Coordinates some team meetings: o Schedules meetings o Leads discussion and resolution of issues. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

UI/UX Designer Mid

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

Release Train Engineer (RTE)

Release Train Engineer - RTE Summary The Release Train Engineer facilitates the Agile Release Train (ART) processes and execution. This position escalates impediments, manages risk, helps assure value delivery and helps in driving continuous improvement for the ART. Responsibilities include facilitating SAFe ceremonies and driving continuous improvement to create higher performing ART’s; through the delivery of hands-on coaching as needed to individual teams and programs/organizations in all aspects of Scrum and Kanban - daily routines, self-organization, collaboration, iterative development, managing flow, limiting work in progress (wip), etc. This position is responsible for advances in best practices for Scaled Agile Framework (SAFe) and Lean-agile practices. This position develops and maintains stakeholder relationships supporting agile product development. Must collaborate with communities of practice, develop and conduct Agile-oriented training, and identifies and deploys key metrics to enable continuous improvement. Ensures deliverables are aligned to Portfolio/Program strategy, understands and operates within the ART budget. Monitors performance against PI objectives, overall Portfolio and Program PI progress and initiates corrective action, as appropriate. Description • Drives implementation of multiple, highly complex project/program initiatives typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives. Works closely with cross-functional teams and resources to achieve program and project milestones within established timeframes. • Manages risk by using established project management processes to address execution challenges associated with quality, schedule and costs. Plans, directs, and coordinates activities for highly complex programs and projects through development of project plans intended to accomplish goals and objectives within timeframes and budgets. • Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators. Proactively communicates with project stakeholders and executive/senior management and provides insight on issues through root cause analyses. Actively manages ambiguity and consistently seeks to drive clarity amongst project stakeholders. • Collaborates on creative alternatives to project challenges; partners to drive adoption and challenge standards. Leads subject matter experts through the resolution of project challenges. Manages project budgets on a full range of projects. • Identifies and applies best practices and needed process improvements. Establishes efficiencies in program and project design where possible. Ensures compliance with company policies and procedures. Monitors project execution to deliver incremental business value. • Acquires and applies expert knowledge of the business, its objectives, and processes to serve as the primary resource for cross-functional team members on escalated issues of a unique nature. Minimum Experience • 6+ years of relevant experience in project or program management; • Expert knowledge of project management tools and methodologies; • Demonstrated leadership experience Minimum Education • Bachelor's degree in Business Administration or applicable field/discipline; OR 4 years of experience in related field to include project coordination or project management. Preferred • 5+ years Agile Team Participation • 3+ years Agile Coaching Experience • Facilitated 3+ SAFe Program Increments • SAFe Program Consultant 4.0 (SPC4) • Ability to speak in front of large audiences and facilitate large, multi-day ceremonies • Demonstrated Leadership/Coaching experience • Experience briefing senior level/executive management • Experience with highly-complex and fast-paced environments • Experience with Scrum and Kanban • Certified Scrum Product Owner or Certified Scrum Professional (desirable) • Knowledge/Skills/Attributes - Demonstrates

iOS Mobile Developer

Mobile Developer – Mid Level Purpose of Job Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree or four additional years of related experience in lieu of a degree. • And 4 years experience in software development within a specific discipline or technology PREFERRED • Proficiency in either Android or iOS development techniques and practices • Experience working in an Agile environment

Computer Systems Engineer Sr

Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

I/T Prjct Mgr - Mid Level

Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

Full Stack Developer Mid

Full Stack Developer Mid Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Full Stack Developer Sr.

Full Stack Developer - Senior Level Job Purpose of Job Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Administrative Systems Analyst

Administrative Systems Analyst Mid Level Administrative Systems Analyst responsible for leading, managing and facilitating activities related to IT Delivery Team initiatives. Job Duties: • Daily assignments include but not limited to project cost analysis, process improvements, trends analysis using data from many different sources. • Assesses IT Run the business data and produces varying reporting views of data • Communicates with internal information suppliers and extracts data that pertains to special initiatives. • Creates Dashboards and presentations that represent current state vs. future state • Performs quality checks of information provide to upper management. • Process and procedure documentation. • Builds and produces measures and metrics related to IT team services Minimum Experience: • Advanced Computer and Internet Skills • Advanced Excel, & PowerPoint • 4+ years of relevant work experience • Bachelor's degree (or equivalent work experience) Preferred Experience: • Technical Documentation • Knowledge of relation data structures • Project Management • Coordination experience

Data/Business Solutions Analyst Mid.

Data/Business Solutions Analyst Mid. Job Role: Acquires and applies broad knowledge of the company business, its products, and processes. Serves as a facilitator in the gathering of business requirements. Collaborates with stakeholders to define data and analytic needs. Applies an intermediate level of both technical and business knowledge to provide answers or recommend solutions to business data problems which influence business strategy or decisions. Applies intermediate business, technical and data knowledge to measure effectiveness and impact of change to business. Independently, under minimal supervision, manages/performs multiple complex initiatives of limited scope (or segments of a large project). Manages problem resolution across systems, processes or channels; and navigates obstacles to deliver the work product. May present and communicate findings to various levels of leadership. Minimum Requirements: • Bachelors degree or 6 years experience in an analytical or technical support function • 4+ years experience in an analytical or technical support function or general data analysis/extraction experience • Intermediate knowledge of Microsoft Office products and databases; SQL and/or SAS • Intermediate knowledge of data reporting/analysis tools and techniques (such as business objects, monarch, structured query language, etc.); leveraging relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); and database design, and table structures; data warehouse structures and data marts • Intermediate knowledge of identifying, documenting and analyzing business and/or data requirements • Intermediate knowledge of data extraction techniques and applications • Displays an understanding of the connection between business operations and analytics • Experience applying data information to support business functions • Demonstrated application of innovative approaches to address business problems and solutions • Intermediate knowledge of industry best practices • Possesses agility for learning technical and business concepts • Intermediate knowledge of data governance, integrity, quality and audit functions (such as UNIX security, SAS Metadata, etc.) • Successful completion of an analyst assessment may be required Preferred Requirements: • Masters Degree in a related field. 6+ years' relevant business support and/or general data analysis/extraction experience • Advanced knowledge of Microsoft Office products and databases; SQL and/or SAS • Advanced knowledge of data reporting/analysis tools and techniques (such as business objects, crystal, monarch, VBA, etc.); relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); database design, and table structures; data warehouse structures and data marts • Advanced knowledge of identifying, documenting and analyzing business and/or data requirements • Advanced knowledge of data extraction techniques and applications • Recognizes the connection between the business operations and analytics • Experience in Influencing business strategies and solutions • Experience in influencing innovative approaches to address business problems and solutions • Advanced knowledge of industry best practices • 3+ years with Business Analytics Visualization (such as Tableau) Job Duties: • Facilitates gathering complex business requirements by defining the business problem, identifying data requirements and isolating data elements. • Develops and may maintain complex business solutions, which includes data, reporting, business intelligence, data collection applications or analytics. • Leverages an understanding of multiple data structures and sources (possesses an advanced knowledge of multiple data stores) to perform complex data manipulation using advanced data extraction and analytical tools and techniques. • Displays an understanding of the connection between business operations and analytics to support business strategies and solutions. • Begins to develop innovative approaches to address business problems and solutions. • Collaborates with IT to facilitate the implementation of technical data solutions and standards. • May perform data governance, integrity, quality and audit functions.

Business Systems Analyst

Business Systems Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Familiarity with Process Engineering Processes • Familiar with outputs from DMAIC process studies (e.g. SIPOC Analysis, Voice of the Customer, Critical to Quality, Requirements Artifacts) • Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Requirements Analysis. Document the performance of requirements analysis in accordance with the company Software Process Engineering procedures, standards, guidelines, templates, forms and references. • Wok Package Analysis. Artifacts will be completed in accordance with company requirements • Develop Work Package Estimates • Develop Requirements Specifications. This task will include development of the Requirements Specification Matrix, Business Use Cases, Business Rules/Specifications, Acceptance Criteria, User Acceptance Test Conditions and Test Cases, Page Specifications, and System Use Cases in accordance with the company Software Process Engineering Library artifacts. • Defect Analysis • Knowledge transfer • Testing Analysis

Computer Systems Engineer Mid

Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

UI/UX Designer Mid.

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

BI Developer Mid.

BI Developer (Mid, Sr., and Lead) Work experience: Mid Level- Minimum 3 years experience Senior Level- Minimum 5 years experience Lead Level- Minimum 8+ years experience Role A BI developer will retrieve and subsequently present corporate information for the purpose of decision support and analysis. The developer produces the results through BI techniques and the use of business intelligence tools. Techniques may range from basic queries, dashboards and portals to multidimensional analysis. Tools may include one or more of SAP BusinessObjects, Microstrategy, Oracle Business Intelligence, Cognos or Microsoft BI. The BI Developer also interfaces with business users to understand their needs and translate these into analytics and reporting solutions. This person must be able to: • Act as a liaison between the business community and the Data Warehouse or IT team to understand business information needs. • Translate information needs into data and system requirements. • Retrieve and present corporate information for the purpose of decision support and analysis leveraging one of the aforementioned technologies. • Deliver these data needs via a range of structures such as reports, dashboards, portals and data marts using the aforementioned technologies. • Provides programming and business analysis support for the design, development, testing and implementation of reports, portals and dashboards, using the above mentioned BI technologies. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations • Experienced in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong understanding of Data warehousing design concepts/skills • Performance tuning skills. The ability to analyze and resolve performance issues • Proven problem-solving / problem resolution abilities. • Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: Business Objects (Universe Design, Xcelsius, Webi) or an equivalent technology SQL Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience MS Analysis Services UDB/DB2 Data Modeling RoamBI Crystal Reports Cognos Unix

Computer Systems Engineer Sr

Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

Decision Science IT Analyst

Decision Science IT Analyst Job Role: • Acquires and applies broad knowledge of the company business, its products, and processes (fully experienced). • Effectively uses SAS for data analysis and predictive modeling. • Determines and implements the most efficient way of gathering information, validating, and preparing modeling. • Determines and applies routine modeling theories and techniques for business request. • Gathers information, analyzes data trends, identifies root causes and develops work products. • Performs multiple team roles in the development and implementation of key initiatives. Minimum Requirements: Work Experience • 4+ years related work experience in statistical and model development. (Bachelors Degree). • 2+ years related work experience in statistical and model development. (Masters Degree). • 0-2 years related work experience statistical and model development. (PhD Degree). • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Technical Experience • Advanced knowledge of data analysis tools. • Advanced knowledge in developing analysis queries and procedures in SQL, SAS, BI Tools or other analysis software. • Working knowledge in 2 or more modeling techniques (Generalized linear modeling, Time Series, CART, Decision Trees, Neural Networks, Factor analysis experimental design and hypothesis testing.) • Advanced knowledge of industry data sources. Preferred Requirements: • 6+ years related work experience in statistical analysis and model development. Job Duties: • Determines and implements the most efficient way of gathering information, validating, and preparing for modeling. • Determines and applies routine modeling theories and techniques for business request. • Leverages and participates in advanced technical, analytical and business knowledge sessions. • Leads “decision science” discussions and working sessions with cross-functional teams to best understanding complex business objective and influences technical solutions and business strategies. • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make “insight to action” recommendations to answer the business objective and drive the appropriate changes. • Translates recommendations into communication materials and effectively presents recommendations to colleagues for peer review and to mid/upper management.

IT Prjct Mgr - Senior

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.

IT SCRUM Master Sr

Scrum Master – Senior Level The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented and experienced Scrum Master – Senior Level to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences. Job Profile Summary Responsible for ensuring the team lives Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance. Job Description • Facilitates seamless collaboration and maximizes team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Ensure cross team coordination. For Example: should be an experienced Scrum Master for 1-2 teams or moving into in a Release Train Engineer (RTE) role. • Mentors and coaches’ teams and program teams and other Scrum Masters in Agile practices and mindset. Fosters a growth mindset and spirit of continuous improvement and learning. • Removes impediments to team or Release Train’s progress whether internal or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution. Supports efforts to resolve systemic impediments that continually block teams within their organization. • Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making. • Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity. • Performs risk, issue, and dependency management for the teams and/or program. Also ensures release management practices align to enterprise standards. • Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters. • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them. Minimum Qualifications • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master, 1 year as an RTE, or working in a similar role in a lean or Scrum environment • Advanced knowledge of multiple Agile delivery frameworks • Advanced working knowledge of Microsoft Office products Preferred Qualifications • Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills • Scrum Master certified • Experience running multiple scrum teams and ensuring agile ceremonies are consistently delivered • Experience using Jira, Asana or Agile Central • Experience coaching teams using agile methodologies and ceremonies • Experience and understanding of USAA technologies and processes e.g. Talon, Classic, and Data Analytics • Experience using Eagle Academy, Udemy for Business, Lynda, Skillsoft, and other technology-oriented eLearning platforms • Experience working with Digital Product Owner / Digital Product Manager • Experience coaching junior team members in the development and delivery of work

I/T Prjct Mgr - Mid Level

I/T Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

IT Prjct Mgr - Senior

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.

Tech Writer Sr.

Tech Writer Sr. Tasks: • Writes and updates content according to company Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings

IT SCRUM Master Sr

IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

IT SCRUM Master Sr (Agile)

IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

Process Engineer Mid

Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.

Dvlp Prgm Mainframe - Jr

Developer / Programmer Mainframe – Junior Level Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: - up to two years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. #7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. #7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company . • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company . • All code developed under this JOB DESCRIPTION shall be the property of company .

Data Modeler ETL, BI/DW - Mid

Data Modeler ETL Dvlp, BI/DW Mid. (Business Intelligence/Data Warehouse) Work experience: Minimum 3 years experience Minimum Requirements: Supplier resources will have the following skills / experience / background: • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations • Advanced ETL experience using either Informatica or Data Stage • Strong collaboration skills • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong understanding of Data warehousing design concepts/skills • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Proven problem-solving / problem resolution abilities. • Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: - Data Models – Experienced in Data Mart (Star Structures) and Warehouse Data Model designs (Normalized) - SQL - ETL experience using either Informatica or Data Stage or an equivalent technology - UNIX shell scripting Preferred: • - Familiar with Agile Development Methodology • - UDB/DB2 • -Netezza • Dimensional data modeling skills • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

Data Modeler ETL, BI/DW - Sr

Data Modeler ETL Dvlp, BI/DW Sr. (Business Intelligence/Data Warehouse) Work experience: Minimum 6 years experience Minimum Requirements: Supplier resources will have the following skills / experience / background: • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations • Advanced ETL experience using either Informatica or Data Stage • Strong collaboration skills • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong understanding of Data warehousing design concepts/skills • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Proven problem-solving / problem resolution abilities. • Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: - Data Models – Experienced in Data Mart (Star Structures) and Warehouse Data Model designs (Normalized) - SQL - ETL experience using either Informatica or Data Stage or an equivalent technology - UNIX shell scripting Preferred: • - Familiar with Agile Development Methodology • - UDB/DB2 • -Netezza • Dimensional data modeling skills • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

IT Scrum Masters Mid.

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

SharePoint UI Developer

1. Advanced SharePoint Experience required 2. Advanced HTML and CSS required 3. JavaScript required (Not to be confused with Java. They are different) 4. Accessing the SharePoint REST API 5. Angular preferred (this is essentially JavaScript Framework) 6. From a Design standpoint, they should know Adobe Photoshop or Adobe Illustrator, but preferably both We are establishing a platform for the HRBP community that will operate as more of a link farm where we connect all of our many different resources through one front facing portal/platform for easy user experience. Job Profile Summary Executes and/or guides creating concepts and design and/or coding of marketing/brand communications and/or graphic user interface needs. Works closely with key partners and manages suppliers to ensure quality output and production. Collaborates with key stakeholders to understand business needs. Job Description Creates and executes concepts, designs, and/or coding and may guide production of complex and integrated visual/technical solutions. Applies, and may teach, advanced knowledge of design principles and business objectives. Presents and communicates design objectives, concepts and executions to partners and stakeholders across the enterprise. Collaborates with key stakeholders to ensure all executions fulfill requirements. Ensures compliance with design, brand, legal and/or accessibility standards/requirements, as required. Create design concepts and/or prototypes for use in usability testing. Facilitates the development or improvement of design processes, procedures, standards and guidelines. Serves as a mentor to peers and team members. Resolve design and technical issues through an understanding of the business and design principles. Clearly articulates the various facets of the issue and facilitates resolution. Contributes to the alignment of member experiences across projects, programs, products and channels. Minimum Education: Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum Experience: 6 or more years experience in marketing, advertising or digital design. Advanced understanding of marketing/advertising and/or user experience and/or interactive design principles. Advanced communication skills, both written and verbal. Experience facilitating cross-functional initiatives and influencing business decisions. Self-motivated and able to work well with a diverse group of people. Experience meeting tight deadlines. Advanced skills in print and traditional media channels. and/or digital channel technologies (e.g., HTML5, CSS and JavaScript). Advanced skills Advanced with the Adobe Creative Suite. Advanced with Microsoft Office and Visio.

Tech Writer

Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures. General Requirements: All Services shall be performed at company facilities. All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. All Tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

IT Scrum Masters Mid.

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

Software / Systems Engineer Sr.

We are seeking a Senior Software Engineer (Cloud Services) for a client in San Antonio, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM These resources will be a part of the Private Cloud Services engineering team (i.e. Linux based) which support 8,000 plus enterprise servers that house applications that support both internal customer and our members.  They will be working in an Agile environment (i.e. SAFe) and engaged in the various ceremonies that support this structure.  Work involves, but not limited to Gold Load builds and support, tooling support, vulnerability patching for all Linux servers, and hardware and OS LCM (Life Cycle Management) Required: 4 + years of Red Hat Linux / SELinux Operating System experience (RHEL Versions 5, 6, 7 and 8).  4 + years of experience with building virtual and physical hardware and/or servers.  Experience with Configuration Management, and System Monitoring Tools, such as Satellite, Puppet, Sensu, HPOM, HPSA.  Familiar with Continuous Delivery Principals and Process. Familiar with SAFe or other Agile methodologies Experience with Leadership and Collaboration with technical teams in a large challenging environment           

UX Research Coordinator

Overview: This will be a project manager/admin for the Design Research team, working directly with an FTE Designer Researcher in the Plano office. The perfect candidate will have a junior-mid-level background and understand of User Research, MUST be great at multitasking, understands the fundamentals of User Recruitment for interviews, familiar with Design Research Protocol, and has some experience with UserZoom (a digital user research platform for testing remotely). This person mustn't be a pushover, but also works well with varying personalities, as the Design research team works consultatively with Design Project teams within the Chief Design Office. Day to day responsibilities: • Co-manage research recruiting function • Manage projects • Meet with teams to understand research recruiting needs and set expectations re: timeline, budget requirements, etc. • Support remote user testing application, post-training • Support compliance and risk aspects of the practice (team effort) Requirements: • Project management 3-4 years • Ability to work across/with multiple (design) teams at once; juggle team needs at varying phases of a project 3-4 years • Ability to develop relationships with teams across a large organization 3-4 years • Sense of when to escalate issues • Experience in an user research environment is a bonus (helps with the lingo) Technology Tools: • Remote user testing tools (UserTesting.com, UserZoom, etc.) • Box • Slack • Excel

Software Developer & Int Sr

Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Data Entry Operator Sr.

Job Summary: Performs high-volume data entry (average: 8,000 to 10,000 keystrokes per hour). Performs basic management of data entry, research, analysis, correspondences, and document filing. Detects and correct errors. Uses word processing, spreadsheet, database or other software on a computer. Technical Requirements: • HS Diploma or equivalent • 4+ years experience of data entry, data management. • Ability to provide training and guidance to less experienced or new workers • HS Diploma or equivalent • Must maintain an average of 8,000 to 10,000 key strokes per hour • Must maintain error rates of less than 1% • Must have the ability to follow instructions • Must be able to read, comprehend, and find errors or mistakes • Has advanced computer skills including: word processing, spreadsheet, database & other software • Proficient in MS Word • Proficient in MS Excel Job Duties: • Performs basic management of electronic files including print, copy, edit, transfer, and delete • Detects and corrects errors • Capable of managing several efforts simultaneously and able to provide directions and assist to lesser qualified individuals.

IT Systems Analyst Mid

IT Systems Analyst Mid Summary: IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. Tasks: • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. • Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses. • Complete work package analysis, develop work package estimates, perform testing and defect analysis. • Provides clarification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 4+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

ETL Developer Sr.

ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

Developer / Programmer JAVA Lead

Developer / Programmer JAVA – Lead Job Role: This position is a hands-on, senior application developer who will serve as a team lead for an existing application development team. The ideal candidate should possess demonstrated ability to: - lead an application development team through all phases of the software development lifecycle - provide leadership in triaging, diagnosing and resolving complex systems issues - quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Expert knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 8+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Lead all phases of application software development. • Work independently and provide technical leadership concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Reviews and evaluates feasibility studies and/or systems issues prepares recommendations based on an in-depth knowledge of the problem and the advantages and disadvantages of alternative technologies/solutions. • Performs business impact and cost/benefit analyses and assists in developing business cases for projects. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Leads application development design reviews. • Devises or modifies project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Leads systems tests of new state-of-the-art applications to determine potential internal use. • Provides technical leadership to other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides leadership in determining scope and participates in recommending priorities for system changes. • Leads on-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Coordinates some user meetings: o Schedules meetings o Participates in, and sometimes leads, meeting discussions o Assists team members in preparing for meetings o Summarizes and communicates outcomes to users and management. • Coordinates some team meetings: o Schedules meetings o Leads discussion and resolution of issues. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

UI/UX Producer Sr

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

UI/UX Designer Mid.

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Mid Level (IT100)- Minimum 6 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

UI/UX Developer Sr.

This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.

Desktop Support Analyst

Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at company office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same

Business IT Architect

Business IT Architect Job Role: This position is responsible for translating strategic vision into operational designs (people, process, technology, and information) ensuring achievement of strategic objectives through the continuous improvement and solution delivery processes. Serves as a liaison between the business and IT. Minimum Requirements: • Bachelor's degree in business management or engineering (or equivalent work experience). • 5+ years of Business Architecture experience. • 5+ years of experience working in or improving the operations of one or more business areas. • Experience working with senior management. • Advanced use of MS Office (i.e., PowerPoint and Word) and document management systems. • Excellent communication with very strong writing, proofing and editorial skills. • Experience facilitating large, cross-functional work groups and groups of business leaders, with various facilitation techniques. Internal and executive presentation experience. • Experience creating business cases. • Experience with business capability or case modeling. Preferred Requirements: • Bachelors in business management or engineering OR Masters degree in business management, engineering or related field/discipline. • Experience applying project management methodology; Certification(s) in Lean Six Sigma (Green Belt or higher), Business and/or Enterprise Architecture. • Industry conference participation, including speaking engagements. • Familiarity with Causal Modeling / System Dynamics. Job Duties: • Manages multiple initiatives of significant scope and complexity. Leads and facilitates cross-functional, collaborative teams in transformational initiatives using business architecture principles to ensure target state is achieved. • Acquires and applies advanced knowledge of assigned and related business domains and business architecture discipline. • Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product. • Develops training materials and educates partners and peers on strategies, processes, and procedures. • Captures and understands the business goals, objectives, metrics, and measures, and targets to provide traceability through the organization. Ensures that business architecture target state design aligns to and enables business and enterprise goals and objectives. Performs current state assessments against target state to identify people, process, technology, and information gaps. Utilizes the current state assessments and architectural designs to participate in the development of transformation roadmap(s). • Develops an integrated view of assigned business domain using a repeatable approach, cohesive framework, and defined company techniques. Consults with Enterprise Architects to ensure integration across domains. Conducts peer reviews for level I business architects. • Works with the architecture community (i.e., Technology, Information, Organization Design, Process Engineering) and Program Management to ensure alignment. • Develops and maintains working relationships with business leaders/strategy owners. Advises executive roles through objective metrics of progress and recommended directional changes to current and future state. • May provide written or verbal counsel, correspondence, and or develop presentations to/for executive levels. • Analyzes the current business environment to detect critical deficiencies and identify improvement opportunities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.

Development Product Owner Sr.

Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.

Administrative Systems Analyst

Administrative Systems Analyst Mid Level Administrative Systems Analyst responsible for leading, managing and facilitating activities related to IT Delivery Team initiatives. Job Duties: • Daily assignments include but not limited to project cost analysis, process improvements, trends analysis using data from many different sources. • Assesses IT Run the business data and produces varying reporting views of data • Communicates with internal information suppliers and extracts data that pertains to special initiatives. • Creates Dashboards and presentations that represent current state vs. future state • Performs quality checks of information provide to upper management. • Process and procedure documentation. • Builds and produces measures and metrics related to IT team services Minimum Experience: • Advanced Computer and Internet Skills • Advanced Excel, & PowerPoint • 4+ years of relevant work experience • Bachelor's degree (or equivalent work experience) Preferred Experience: • Technical Documentation • Knowledge of relation data structures • Project Management • Coordination experience

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

SalesForce Developer

General Development Knowledge • Assist with the gathering of requirements for various development efforts. • Design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). • Provide guidance and best practices in designing and application development specific to the technology being used. • Identify and provide estimates/ recommendations for infrastructure work needed. • Provide best practice recommendations for release planning to include work breakdown and task planning. • Consulting on various related processes, as requested by USAA. • Experience with Agile development methodology SALESFORCE Development • Develop new and/or enhancements to include configuration activities, visual force pages, apex classes, apex triggers, etc in SALESFORCE • Assist with SALESFORCE API integration for applications residing on various platforms (ie linux, cloud, etc) JAVA Development • Develop new and/or enhancements with Java programming, J2EE, Junit • Develop / modify RESTful web services • Experience working with WebSphere

Computer Systems Engineer Mid

Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

IT Systems Analyst Jr

Systems Analyst – Jr. Technical Requirements: Supplier resources will have the following skills / experience / background: Systems Analyst (four or more of the following): • Microsoft 10 desktop trouble shooting skills/experience • Microsoft Office trouble shooting skills/experience • Computer hardware knowledge • Experience in a virtualized environment • Ability to upgrade software • Strong customer service and interpersonal skills • Experience with trouble shooting ticketing systems Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Task #1: Requirements Analysis: Trouble shooting and returning end users to service (RTS) • Task #2: Work station deployment: Build and deploy desktops and Virtual desktop images, deploying software using in house tools we will train them on • Task#3: Log Analysis: Analyze computer logs to determine root cause of system problem.

Dvlp Prgm Mainframe - Jr

Developer / Programmer Mainframe – Junior Level Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: - up to two years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. #7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. #7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company . • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company . • All code developed under this JOB DESCRIPTION shall be the property of company .

Software Developer & Integrator Jr. (RPA)

• Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. • Design and implement “helper” elements to improve automation performance and re-use (e.g. runtime configurations / settings). • Create and document test procedures and scenarios for the pre-UAT phases. • Complete thorough testing of automation in training/production environments. • Ability to understand a business process from a workflow diagram and to conceptualize it as an automated solution. • Support implementing enhancements and change requests as part of a structured change control process. • Work collaboratively with operational and technical teams to deliver projects by assigned deadlines. • Required Qualifications: • Bachelor degree or higher in Computer Science or related degree-preferred but not required • Excellent knowledge modern programming languages (e.g. C#, Java, C++) • Experience with design and development of Automation Anywhere v 11 automations. • Experience testing and debugging code per specification document • Experience understand and reading functional requirements and partnering with business analysts to implement them • Strong hands-on ability to write secure, reliable & maintainable code and to test & debug it • Excellent communication skills, including ability to write concise technical docs and present ideas • A passion for software design with a talent for independently solving complex technical problems Desired Qualifications: • Experience with databases (SQL or noSQL) and data ETL a plus • Software/Soulutions Development Lifecycle (SDLC) • Agile methodology

Full Stack Developer Sr.

Full Stack Developer - Senior Level Job Purpose of Job Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Development Product Owner Sr.

Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.

Developer/Pgrm JAVA - Sr

Developer / Programmer JAVA – Sr. Job Role: This position is a hands-on, senior application developer for an existing application development team. The ideal candidate should possess demonstrated ability to: - Execute and program on an application development team through all phases of the software development lifecycle - Provide expertise in triaging, diagnosing and resolving complex systems issues - Quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Working knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 6+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Function and execute in all phases of application software development. • Work independently and provide technical aptitude concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Executes application development design reviews. • Follows project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Executes systems tests of new state-of-the-art applications to determine potential internal use. • Collaborates with other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides feedback in determining scope and participates in recommending priorities for system changes. • On-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.

SalesForce Developer

General Development Knowledge • Assist with the gathering of requirements for various development efforts. • Design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). • Provide guidance and best practices in designing and application development specific to the technology being used. • Identify and provide estimates/ recommendations for infrastructure work needed. • Provide best practice recommendations for release planning to include work breakdown and task planning. • Consulting on various related processes, as requested by company. • Experience with Agile development methodology SALESFORCE Development • Develop new and/or enhancements to include configuration activities, visual force pages, apex classes, apex triggers, etc in SALESFORCE • Assist with SALESFORCE API integration for applications residing on various platforms (ie linux, cloud, etc) JAVA Development • Develop new and/or enhancements with Java programming, J2EE, Junit • Develop / modify RESTful web services • Experience working with WebSphere

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

IT Systems Analyst Lead

IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Software Developer Sr - Plano

Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Service Desk and Remote SSR

Service Desk & Remote Support Specialist Representative JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time.

Data/Bus Sol Analyst Mid.

Data/Business Solutions Analyst - Mid Job Summary: Serves as a facilitator in the gathering of business requirements. Collaborates with stakeholders to define data and analytic needs. Applies an intermediate level of both technical and business knowledge to provide answers or recommend solutions to business data problems which influence business strategy or decisions. Applies intermediate business, technical and data knowledge to measure effectiveness and impact of change to business. Independently, under minimal supervision, manages/performs multiple complex initiatives of limited scope (or segments of a large project). Manages problem resolution across systems, processes or channels; and navigates obstacles to deliver the work product. May present and communicate findings to various levels of leadership. Minimum Requirements: Bachelors degree or 6 years experience in an analytical or technical support function. 4+ years experience in an analytical or technical support function or general data analysis/extraction experience. Intermediate knowledge of Microsoft Office products and databases; SQL and/or SAS. Intermediate knowledge of data reporting/analysis tools and techniques (such as business objects, monarch, structured query language, etc.); leveraging relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); and database design, and table structures; data warehouse structures and data marts. Intermediate knowledge of identifying, documenting and analyzing business and/or data requirements. Intermediate knowledge of data extraction techniques and applications. Displays an understanding of the connection between business operations and analytics. Experience applying data information to support business functions. Demonstrated application of innovative approaches to address business problems and solutions. Intermediate knowledge of industry best practices. Possesses agility for learning technical and business concepts. Intermediate knowledge of data governance, integrity, quality and audit functions (such as UNIX security, SAS Metadata, etc.). Successful completion of an analyst assessment may be required. Preferred Requirements: Masters Degree in a related field. 6+ years' relevant business support and/or general data analysis/extraction experience. Advanced knowledge of Microsoft Office products and databases; SQL and/or SAS. Advanced knowledge of data reporting/analysis tools and techniques (such as business objects, crystal, monarch, etc.); relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); database design, and table structures; data warehouse structures and data marts. Advanced knowledge of identifying, documenting and analyzing business and/or data requirements. Advanced knowledge of data extraction techniques and applications. Recognizes the connection between the business operations and analytics. Experience in Influencing business strategies and solutions. Experience in influencing innovative approaches to address business problems and solutions. Advanced knowledge of industry best practices. Intermediate knowledge of mainframe, EZtrieve, Monarch, JCL, or VBA experience. Job Duties: • Facilitates gathering complex business requirements by defining the business problem, identifying data requirements and isolating data elements. • Develops and may maintain complex business solutions, which includes data, reporting, business intelligence, data collection applications or analytics. • Leverages an understanding of multiple data structures and sources (possesses an advanced knowledge of multiple data stores) to perform complex data manipulation using advanced data extraction and analytical tools and techniques. • Displays an understanding of the connection between business operations and analytics to support business strategies and solutions. • Begins to develop innovative approaches to address business problems and solutions. • Collaborates with IT to facilitate the implementation of technical data solutions and standards. • May perform data governance, integrity, quality and audit functions.

Software Developer & Integ Mid (X3)

Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Data Modeler

UI/UX Designer Mid

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

I/T Project/Program Mgr. Mid

Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems

UI/UX Developer Sr.

This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.

Software Developer & Integrator Mid.

Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

I/T Operations Specialist Jr.

We are seeking a Contact Center - IT Operations Specialist for a client in San Antonio, Texas. This is a 2 year contract. Please email resume to: RECRUITING@MILLGROUPUSA.COM Job Overview: Observe recorded calls Review coaching feedback Review customer satisfaction scores Provide coaching and develop senior technicians Requirements: Contact center quality analysis / Effective communication & coaching / Contact Center Quality tools (NICE engage) Nice Engage ServiceNow Excel Work Schedule: Mon-Fri 8-5 is the initial request but hours could vary.

IT Systems Analyst Lead

IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks:IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Data Entry Operator Sr - PHX

Job Summary: Performs high-volume data entry (average: 8,000 to 10,000 keystrokes per hour). Performs basic management of data entry, research, analysis, correspondences, and document filing. Detects and correct errors. Uses word processing, spreadsheet, database or other software on a computer. Technical Requirements: • HS Diploma or equivalent • 4+ years experience of data entry, data management. • Ability to provide training and guidance to less experienced or new workers • HS Diploma or equivalent • Must maintain an average of 8,000 to 10,000 key strokes per hour • Must maintain error rates of less than 1% • Must have the ability to follow instructions • Must be able to read, comprehend, and find errors or mistakes • Has advanced computer skills including: word processing, spreadsheet, database & other software • Proficient in MS Word • Proficient in MS Excel Job Duties: • Performs basic management of electronic files including print, copy, edit, transfer, and delete • Detects and corrects errors • Capable of managing several efforts simultaneously and able to provide directions and assist to lesser qualified individuals.

Full Stack Jr/Mid

Full Stack Developer Mid Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON

Business Systems Analyst

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

IT Systems Analyst Lead

IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

UI/UX Producer Sr

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

UI/UX Designer Mid or Sr.

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

UI/UX Designer Mid.

Designer #1: UX/UI Designer • 4+ years’ experience as a UI designer, UX designer. • At least 2 years of user-centered design research experience • Experience using tools such as Photoshop, Sketch, InVision, UXPin, Quartz. • Hands-on experience creating wire frames, prototypes, storyboards, user flows, etc. • Deep understanding of current UI trends and technologies. • Experience working in an agile/scrum development process. • Strong portfolio to be presented and defended during interview. Designer #2: Conversational UX Design (NOT VOICE UX) Similar to above background + Conversation design, which is a design language based on human conversation (similar to how material design is a design language based on pen and paper). The more an interface leverages human conversation, the less users have to be taught how to use it. It’s a synthesis of several design disciplines, including voice user interface design, interaction design, visual design, motion design, audio design, and UX writing. The role of a conversation designer is like that of an architect, mapping out what users can do in a space, while considering both the user’s needs and the technological constraints. They curate the conversation, defining the flow and its underlying logic in a detailed design specification that represents the complete user experience. They partner with stakeholders and developers to iterate on the designs and bring the experience to life.

UI/UX Producer Sr.

UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications

IT Scrum Master Mid

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

UI/UX Designer Mid

UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

Development Product Owner Sr.

Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.

Development Product Owner Sr

Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.

Process Engineer Sr.

Process Engineer Sr. Job Role: A strategic partner in identifying potential process engineering opportunities. Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages multiple initiatives of significant scope and complexity. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts of moderate to high complexity impacting one or multiple CoSA's cross-functional processes. Provides guidance to team members in the development and delivery of their work products critical to goal achievement and team success. Provides insight to management on issues. Minimum Experience: Bachelor’s degree in a related discipline or equivalent work experience (1); 6+ years’ process improvement and/or relevant business experience; Advanced knowledge and demonstrated use of statistics, Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Advanced knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 8+ years relevant business support and/or general analysis experience; Demonstrated leadership experience; Expert knowledge and demonstrated use of statistics and/or finance, marketing, and economic principles; Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, DOE); Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and process management principles; Knowledge of Design for Six Sigma (DFSS) or equivalent methodology; and Master Black Belt certification or equivalent. Job Duties: • Acquires and applies advanced knowledge of the business and process engineering discipline. • Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis. • Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product. • Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.

IT Scrum Master Mid

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

IT Prjct Mgr - Senior

Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

IT Scrum Master Mid

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

Software Developer & Integrator Sr.

Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

Tech Writer

Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures. General Requirements: All Services shall be performed at company facilities. All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. All Tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

IT Scrum Masters Mid.

IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented

IT Systems Analyst Jr

IT Systems Analyst Jr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. Tasks: • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. • Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses. • Complete work package analysis, develop work package estimates, perform testing and defect analysis. • Provides clarification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 2+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelor’s degree or 4+ years of work in the Information Technology field.

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Sftwr/Sys Eng-Sr

Software / Systems Engineer Sr. Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience in systems or development life cycle: 6 to 10 years and advanced knowledge of relevant technical programming languages and / or technical systems • Demonstrated Adaptability; collaboration skills; business acumen; communication skills, innovation • Bachelors degree in IT related field (or equivalent work experience) Tasks / Deliverables: The following itemized tasks / Deliverables are to be provided by Supplier in the performance of Services described under this SOW. • Acquires and applies foundational knowledge of business, its applications, and processes. • Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. • Coordinates with cross-functional team members to translate business requirements into specifications. • Gathers information to support business analysis and the development of technical solutions. • Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this SOW or as otherwise directed by company. • All Deliverables and materials furnished under this SOW shall be considered work made for hire and the property of company. • All code developed under this SOW shall be the property of company.

Business Systems Analyst

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

I/T Prjct Mgr - Mid Level

Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.

Desktop Support Anlst

Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at USAA office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same

Tech Writer Sr.

Tech Writer Sr. Tasks: • Writes and updates content according to company Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings

Google Cloud Platform Engineer - Plano

Platform Software Engineer - Senior Level Job Company Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be an expert in API development. You will lead teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to influence and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, design and code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Company Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

ETL Developer Sr.

ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl

UI/UX Designer Sr.

SAMPLE SENIOR DESIGNER REQUIREMENTS Purpose of Job The Senior UX Designer role is intended to improve experience through empathy for the users, a deep understanding of human centered design (HCD) and strong analytical abilities. You also need to understand the technical limitations and business goals so you can deliver relevant and achievable solutions. As a UX practitioner you will conceive and conduct user research, interviews, surveys, and use the multiple data points to extract insights, create user journey maps, storyboards, user flows, wireframes, concepts and functional prototypes. The UX designer will also design the overall functionality of diverse personas in order to ensure a delightful user experience, iterate upon it and informed by user-testing. Executes on creating concepts, designs and graphic user interface needs. Job Requirements • Serves as a strategic partner with enterprise business stakeholders to identify the business objective. • Applies knowledge of the business and industry to create the vision for member experiences across campaigns, projects, programs, products and channels. • Creates concepts, designs, and/or coding and may oversee production of highly complex and integrated visual/technical solutions. • Applies and teaches advanced knowledge of design principles and business objectives. • Presents and communicates design and/or branding objectives, concepts and executions to executive partners and stakeholders across the enterprise. • Collaborates with key stakeholders to ensure all executions fulfill requirements. • Ensures compliance with design, brand, legal and/or accessibility standards/requirements, as required. • Creates design concepts and/or prototypes for use in usability testing. • Drives the development or improvement of design processes, procedures, standards and guidelines. • Monitors efforts of less experienced peers and provides feedback. • Guides management on design related issues. • Serves as an expert to help teams resolve escalated issues. • Contributes to the alignment experiences across projects, programs, products and channels. Minimum Requirements: • Bachelor's degree or 12 years of design work experience may be substituted in lieu of a degree. • 8 or more yrs experience in advertising or digital design. • Expert understanding of user experience and/or interactive design principles. • Excellent communication skills, both written and verbal. • Experience leading cross functional initiatives and influencing business decisions. • Self-motivated and able to work well with a diverse group of people. • Experience meeting tight deadlines. • Expert skills in print and traditional media channels. and/or digital channel technologies (e.g., HTML5, CSS and JavaScript). • Subject Matter Expert with Adobe Creative Suite. • Subject Matter Expert with Microsoft Office and Visio. Preferred Requirements: • Extensive experience performing metrics analysis to inform design/UX optimization efforts; apply a data-driven approach to all design activities. • Experience leading UX research and testing processes. • Experience facilitating HCD activities and design sprints. • Experience with creative testing and optimization. • Digital acquisition experience and/or working experience for a large online retailer. • Ability to drive brand narrative and storytelling.

UI/UX Designer Mid.

• UX/UI Designer 4+ years’ experience as a UI designer, UX designer. Must have experience working on an Enterprise lvl CMS and a Design Language System Fluent with the use and creation page types (templates) and components (Modules, blocks, etc...) At least 2 years of user-centered design research experience Expertise in tools such as Sketch, InVision, UXPin, Quartz. Hands-on experience creating wire frames, prototypes, storyboards, user flows, etc. Deep understanding of current UI trends and technologies. Experience working in an agile/scrum development process. Strong portfolio to be presented and defended during interview. • Interaction Designer 4+ years’ experience with interaction and visual design for web-based experiences and applications Must have experience working on an Enterprise lvl CMS and a Design Language System Fluent with the use and creation page types (templates) and components (Modules, blocks, etc...) Experience working with web or mobile based technologies such as HTML, CSS, JavaScript, Android Studio, XCode, etc. Proven experience creating designs that impact user engagement and website conversions. Deep understanding of current UI trends and technologies. Extensive experience with micro interactions. Experience working in an agile/scrum development process. A strong portfolio that showcases your knowledge of design principles and information architecture, interaction design, and visual design skills. (edited)

Desktop Support Analyst

Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at company office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same PC Staging/Repair • Verify PC have been staged with appropriate load (PnC/BLIC/OEM) including secondary software, users data, and profiles • Repair of hardware. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same • Inventory management, scanning of equipment

Business Systems Analyst-IT

Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes

UI/UX Designer Sr.

UI Designer Sr. Develops and refines the user experience. Independently performs complex work assignments and problem resolution across systems, processes, and channels. Guides and facilitates teams in the delivery of user interface solutions. Participates in the identification, evaluation, and recommendation of web technology solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 6+ years relevant design experience • 2+ years relevant financial services experience • Working knowledge of web technology platforms, applications, and standards • working knowledge of design concepts Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Strong time-management, multi-tasking and prioritization skills • Critical thinking and problem-solving skills • Excellent written and verbal communication skills • Ability to effectively present design options for review, from concept through final production • Ability to interact with other team members, both in the team and wider cross-functional capacity (technology, content, marketing, product development) • Ability to justify and articulate design decisions Job Duties: • Applies advanced knowledge of design across multiple product lines and channels. • Provides insight and guides management on project-related issues. Serves as a resource to team members on escalated issues of an unusual nature. • Defines project scope, schedule, and budget objectives. Determines design deliverables, develops work breakdown structures and schedules, and estimates costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. Serves as a design point of contact for user interface projects. • Participates in and facilitates improvement and development initiatives conforming to published web standards

I/T Operations Specialist Jr.

I/T Operations Specialist Jr. Job Role: Supports the development and improvement of process and procedures to meet IT Operations availability needs and provides support of these processes to other teams. Supports return to service activities and provides support for Disaster Recover/HADC exercises. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution. Minimum Requirements: Associates degree or equivalent work experience; Up to 2 years relevant work experience in PC, Network, Telecommunications, Server, Mainframe, Software or other I/T technical operational support areas, knowledge of IT hardware or software asset management competencies; Knowledge of IT Asset Mgmt systems; Knowledge of or hands-on experience authoring technical documentation. ITAM - Knowledge of project management processes; Experience developing and using Microsoft Access queries and tables; Solid experience using Microsoft Excel and other Office products. Problem Management - Solid experience using Microsoft Excel and other Office products. Job Duties: • Major Incident Management manages and drives Return to Service activities for all major incidents at company. Understands and performs standard set of return to service functions or monitoring, analysis, trending, and reporting activities. • Problem Management & Analysis oversees, produces, analyzes, and reports on metrics and trending for the Incident, Problem, and Availability Management processes. Understands and performs standard set of analysis, trending, and reporting activities. • Production Control assists support teams with the Change Management System and scheduling tools. Performs batch/automation consulting and analysis, wellness and infrastructure improvements, set-up, and release-related monitoring in partnership with support teams. Understands and performs standard analysis and set-up functions. • Hardware Provisioning performs design and network installation of cabling projects including fiber and Cat6 in support of data center requirements. Performs routine hardware installation, maintenance, upgrade and deinstallation. • Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of company's desktop computing and telecommunications equipment. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. Performs complex hardware, software, and telephone break/fix activities for standard desktop and wireless phone equipment. Performs infrastructure platform installation, trouble resolution, break/fix, upgrade, and on-call activities for Server/Network/Telecommunications environments. • Relocation Services performs routine installation, relocation, changes and de-installs of the desktop platform (computing and telecommunications) in the home office. Performs Return-to-Service (break/fix) functions of the desktop platform (computing and telecommunications) in the home office. Supports and may install company-authorized Desktop Software. Supports the enterprise initiatives of equipment refreshes, DR/BR (Disaster Recover/Business Resumption) and CAT.

Computer Systems Engineer - Plano

Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.

Tech Writer Sr.

Tech Writer Sr. Tasks: • Writes and updates content according to USAA Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings

IT Systems Analyst Sr

IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Tes