Looking for outstanding people to work for the world's most innovative companies...
Data Entry Operator Sr.
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down.
Required Skills:
Data Entry
Customer Service
Attention to Detail
Microsoft Office experience
Job Description:
Performs mid-volume data entry (average: 8,001 to 10,000 keystrokes per hour). Performs basic management of electronic files (i.e. print, copy, transfer and delete). Detects and correct errors. Uses word processing, spreadsheet, or other software on a computer.
Job Duties:
• Under minimal supervision performs direct data entry into the agency management system for new, renewal, and adjustments.
• Performs quality control to assure policy forms match the agency management system and notifies managers of discrepancies.
• Analyzes return mail and assures correct addresses are in all systems utilized by the particular product line.
• Prepares correspondence and other documents to include financial responsibility filings.
• Reviews and analyzes lapse and/or expiration reports and sends appropriate letters to initiate payments for customers.
• Receives incoming calls from members needing resolution
• Serves as a resource to less experienced team members on complex or escalated issues.
• Works with management and product director to identify opportunities to facilitate improvements to processes and systems.
• Assists management with identifying and distributing work to ensure service level expectations are met.
• Performs other related duties as assigned.
Minimum Education:
High School Diploma
General Equivalency Diploma
Product Manager
Note: Due to COVID -19, this request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Looking for a Product Manager to work on all Payment platforms for a highly visible project.
Requirements:
Payments Domain experience
Product Management experience
Risk Management experience, compliance risk or operational risk highly preferred
Independent Worker
Strong Communication skills
Understanding of digital domain
Agile/SAFe experience
Sr Risk Analyst
We are seeking Sr Risk Analysts for a client in San Antonio, Texas!
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
Job Duties:
• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.
• Presents findings to various levels of leadership.
• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.
• Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.
• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
• Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
• Effectively contributes to projects that impact the organization.
• Serves as a key contributor on projects that may impact the enterprise or a core operating area.
• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.
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Scrum Master Sr
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down.
Job Description:
Serves as a facilitator for product owners and development teams currently using Scrum development methodology to self-organize and make development changes quickly while delivering value to customers. Engages in Servant Leadership and manages the Scrum process through effective guidance, coaching, and education, and through removal of impediments to team progress. Supports and educates the product owner; particularly with respect to refining and managing the product backlog and decision making.
Job Duties:
- Facilitates seamless collaboration and maximizes team performance across multiple technical and/or non-technical teams to ensure rapid delivery of products and timeline achievement of goals.
- Ensures cross team coordination.
- Removes impediments to team progress whether internal to the team or organizational in nature.
- Escalates impediments to facilitate rapid resolution and supports efforts to resolve systemic impediments that continually block teams within their organization.
- Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
- Ensures effective communication with Scrum teams and other cross-functional teams; schedules and facilitates cross-functional meetings, and ensures appropriate status tools, radiators, and reports are produced in order to effectively provide transparency on team's (or multiple teams') progress/productivity.
- Acts as a technical resource on Agile methodology to development teams, product owners, and management.
- Participates in Scrum Master Community of practice and mentors other Scrum Masters.
- For technology related efforts, understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.
- Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.
- Ensures effective communication with Scrum teams and other cross-functional teams.
- Schedules and facilitates cross-functional meetings, and ensures appropriate documentation and reports are produced in order to effectively monitor progress/productivity.
- Acts as a technical resource on Agile methodology to development teams, product owners, and management.
Senior CMS UI Designer
We are seeking a Senior CMS UI Designer for a client in San Antonio, Texas!
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Requirements:
- Expertise in interaction and visual design for web-based experiences and applications
- Experience working on an Enterprise level CMS (AEM preferred)
- Experience working with Structured content, content fragments and experience fragments
- Experience contributing to a Design Language System and expertise in System Thinking
- Fluent with creating page templates and CMS components (Modules, patterns, blocks, etc...)
- Experience working with web, responsive and JS frameworks such as HTML 5, CSS, JS, LESS, React, etc.
- Up to date with the latest UI trends and mainstream design systems (Material, Carbon, etc...)
- Experience with micro interactions
- Writing documentation
Technical Writer
We are seeking Technical Writers for a client in San Antonio, Texas!
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Requirements:
- Need a combination technical writer / content and presentation designer. Resource should be able to support technical wiki documentation and organization as well as develop attractive executive presentations with minimal oversight.
- Technical communication
- Visual communication (information architecture, writing, UI design, color theory, etc.)
- Able to communicate ideas to stakeholders (which includes overall communication skills, wireframing/prototyping/sketching, etc.)
Job Duties:
• Writes and updates content according to company Content and Brand style guidelines where applicable.
• Demonstrates proficiency in multiple writing styles and in content development.
• Engages internal clients to understand business needs and objectives and interviews subject matter experts.
• Translate business needs and requirements stories used for services development.
• Create basic user interface wireframes to be used for services development.
• Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met.
• Demonstrates proficiency in work related tools, processes and software.
• May write content for website publishing.
• Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness.
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Product Designer with UI/UX
We are seeking a Product Designer with UI/UX for a client in Plano, Texas.
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down.
Seeking a candidate who will be instrumental to modernizing insurance products on a new platform.
Requirements:
5+ years of experience specifically in product design
Experience leveraging design language systems
Extremely organized
Strong leader
Sketch and InVision experience
Experience working at a Financial services company is preferred
Experience facilitating workshops
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Administrative Assistant
We are seeking an Administrative Assistant for a client in San Antonio, Texas.
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down.
Looking for an Administrative Assistant that has experience supporting executives and strong written communication skills.
Job Duties:
• Performs administrative, clerical or general office duties in support of operations for the functional area assigned.
• Applies foundational functional knowledge to produce work deliverables in support of departmental initiatives.
• Identifies opportunities and facilitates basic improvements to processes and systems.
• Performs routine tasks under direct supervision and within established procedures and guidelines.
Minimum Education:
High School Diploma or General Equivalency Diploma Required.
Minimum Experience:
Up to 1 year of related experience to include multi-tasking in a fast-paced and complex business environment required.
Foundational knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
Knowledge of Microsoft Office products required.
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Software Developer Sr.
We are seeking Software Developers for a client in San Antonio, Texas!
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Required Experience:
Java Development
Spring Boot API Development
RESTful API design and development
Git and Source Code Management
Preferred Experience:
Writing infrastructure code
Application maintenance
Logging and metrics platforms like Kibana, Graphana, Prometheus, Splunk, etc
Docker
Gradle
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Business Program Manager Sr
We are seeking Program Managers (Data Programs) for a client in San Antonio, Texas!
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
Due to COVID -19 this position will start as a WFH, so candidates will need to be able to work from home if required and be able come in the office once things are settled.
Job Overview:
Program Management
Ensures effective financial and resource management of overall portfolio, assisting in managing program/portfolio expenses to achieve business value.
Defines and maintains program, change, and communication strategies commensurate with the level of risk, size and complexity.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
Communicates regularly with Executive Sponsors, Program Sponsors, business owners, and additional stakeholders as required.
Requirements:
5+ years demonstrated ability to implement and manage Portfolio/program management practices across large enterprise level portfolios including product line strategy, customer and user engagement models, metrics and Key Performance Indicators (KPIs), product mission and vision, road-mapping, and customer change management/communication strategy, planning and execution.
Experience as product and/or technology consultant, strategist, and/or advisor to financial industry executives.
Experience building out /forecast costs for large projects
Change Management/ Communication Strategy experience required
Demonstrated ability to manage executive level communications and accountability with strong executive presence, writing skills, presentation skills, and time management.
Experience with Data Programs is highly preferred
Rally preferred
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Native iOS/Android Designer
| We are seeking a Native iOS/Android Designer for a client in San Antonio, Texas! For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities. Requirements: UI experience Strong Mobile application design Visual and interaction design Experience with design systems Prototyping Wire framing Job Description: Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Job Duties:
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UI Producer Sr
We are seeking UI Producers for a client in San Antonio, Texas!
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Requirements:
Account management / project management background,
Good with cross-functional teams
Excellent relationship-building and communications skills
Experienced in SAFe agile environment
Experience with JIRA or Rally or other comparable project management tools.
Job Description:
Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.).
Job Duties:
Manage multiple projects from concept through completion.
Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience.
Provide quality control for UI through project completion.
Collaborating with designers to produce a best-in-class user experience based on business requirements.
Interact with designers and peer team members to develop creative concepts.
Participate in the idea process of new business efforts with Business Partners and other strategic leads.
Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association.
Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following:
Content – To ensure that text content is error-free and conforms to the organization's general stylistic standards
Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals
Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions
Member Experience Reviews
Serving always as an advocate for the member who will be using the interfaces to accomplish tasks
Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team.
Development of the information architecture (IA) for assigned projects.
Manages the creation of wireframes/comps and the user interface for assigned projects.
Manages personas and usability testing activities.
Participates in the development of page specifications.
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Dispute Analyst Jr
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down.
Job Description:
The Dispute Analyst protects the financial interests of our company and our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules. Job Duties:
• Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
• Handles all aspects of the Signature First Chargeback.
• May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
• Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Processes Provisional and/or Permanent Credit to member's account.
• Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
• Communicates the results of dispute inquiry to a member in a professional manner.
• Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the FSB exposure to loss.
• Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific Client rules and Federal Regulations to recover funds on the member's behalf.
• Performs all support tasks to ensure regulatory and Client Association rules are met.
• Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.
Minimum Education:
High School Diploma or equivalent
Minimum Experience:
2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including 1 year of industry-related customer contact experience in a Banking or other Financial Services institution.
Intermediate knowledge of Windows operating system environment and Microsoft Office tools.
Intermediate knowledge of job specific systems and tools (e.g., Portal, Fidelity, etc.).
Proficient in Client guidelines to include chargeback reason codes
Proficient in Regulation E and/or Z
Data/Bus Sol Analyst Mid.
Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities.
Requirements:
Savvy with data manipulation
Strong SQL and SAS skills
Tableau experience preferred
Audit/Banking experience is a plus
Strong communication skills
Job Description:
"Serves as a facilitator in the gathering of business requirements. Collaborates with stakeholders to define data and analytic needs. Applies an intermediate level of both technical and business knowledge to provide answers or recommend solutions to business data problems which influence business strategy or decisions. Applies intermediate business, technical and data knowledge to measure effectiveness and impact of change to business. Independently, under minimal supervision, manages/performs multiple complex initiatives of limited scope (or segments of a large project). Manages problem resolution across systems, processes or channels; and navigates obstacles to deliver the work product. May present and communicate findings to various levels of leadership.
Job Duties:
• Facilitates gathering complex business requirements by defining the business problem, identifying data requirements and isolating data elements.
• Develops and may maintain complex business solutions, which includes data, reporting, business intelligence, data collection applications or analytics.
• Leverages an understanding of multiple data structures and sources (possesses an advanced knowledge of multiple data stores) to perform complex data manipulation using advanced data extraction and analytical tools and techniques.
• Displays an understanding of the connection between business operations and analytics to support business strategies and solutions.
• Begins to develop innovative approaches to address business problems and solutions.
• Collaborates with IT to facilitate the implementation of technical data solutions and standards.
• May perform data governance, integrity, quality and audit functions.
Minimum Education:
Bachelor's degree or 6 years of experience in an analytical or technical support function
Minimum Experience:
4+ years of experience in an analytical or technical support function or general data analysis/extraction experience
Intermediate knowledge of Microsoft Office products and databases; SQL and/or SAS
Intermediate knowledge of data reporting/analysis tools and techniques (such as business objects, monarch, structured query language, etc.); leveraging relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); and database design, and table structures; data warehouse structures and data marts
Intermediate knowledge of identifying, documenting and analyzing business and/or data requirements
Intermediate knowledge of data extraction techniques and applications
Displays an understanding of the connection between business operations and analytics
Experience applying data information to support business functions
Demonstrated application of innovative approaches to address business problems and solutions
Intermediate knowledge of industry best practices
Possesses agility for learning technical and business concepts
Intermediate knowledge of data governance, integrity, quality and audit functions (such as UNIX security, SAS Metadata, etc.)
Successful completion of an analyst assessment may be required
Preferred Requirements:
Master's Degree in a related field. 6+ years' relevant business support and/or general data analysis/extraction experience
Advanced knowledge of Microsoft Office products and databases; SQL and/or SAS
Advanced knowledge of data reporting/analysis tools and techniques (such as business objects, crystal, monarch, etc.); relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL); database design, and table structures; data warehouse structures and data marts
Advanced knowledge of identifying, documenting and analyzing business and/or data requirements
Advanced knowledge of data extraction techniques and applications
Recognizes the connection between the business operations and analytics
Experience in Influencing business strategies and solutions
Experience in influencing innovative approaches to address business problems and solutions
Advanced knowledge of industry best practices
Intermediate knowledge of mainframe, EZtrieve, Monarch, JCL, or VBA experience "
IT Risk Management/ Compliance Sr/Ld
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
Due to COVID 19, this position will be WFH to start. Candidates are expected to be able to return to the office once things are settled down
Job description:
• Provides strategic partnership to anticipate opportunities for information/data management governance activities and projects.
• Influences implementation of information governance and best practices, tools and associated processes across the enterprise.
• Influences/drives business awareness of information/data governance through work activities to include awareness forums.
• Authors information governance guidelines, principles, policies, and standards for information / data stewards, stakeholders, and development teams.
• Orchestrates audits of information governance capabilities through subject matter experts.
• Develops prioritization methods for and implementation plans for information governance initiatives.
• Responsible for acquiring and applying expert knowledge of various lines of the business, channels, and their applications and processes to include providing advice on satisfying regulatory requirements related to information governance and management.
• Leads the assessment and coordination of information governance training requirements and learning objectives for the enterprise.
• Prepares formal reports and presentations of findings and recommendations; presents findings to various levels of leadership.
Minimum Education:
Bachelor's Degree in Information Architecture, Information Management, Information Studies or a related technical field.
4 years of work experience in information governance, information management or information architecture can be substituted in lieu of a degree in addition to the minimum years of work experience required.
OR
A Master's Degree in Information Architecture, Information Management, Information Studies or a related
technical field
OR
A PhD in Information Architecture, Information Management, Information Studies or a related
technical field
Minimum Experience:
If Bachelor's degree, 8 or more years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting
OR
If Master's degree, 6 or more years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting
OR
If PhD, 5 or more years of experience Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting Expert knowledge of industry information/data governance best practices.
Contract Advisor I
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
Requirements:
- Bachelor's degree (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree).
- 2+ years negotiating commercial terms and conditions, such as indemnity clauses, limitations of liability, insurance, personal information, terminations, etc.
- 2+ years contract negotiation skills and experience
- 2+ years in-depth understanding of legal terms while dealing with contractor terms and conditions.
- Experience with sourcing, category management, supplier management, and/or contract management.
- At least 3 years of experience leading cross-functional teams or projects requiring strong collaboration, facilitation, and negotiation skills.
- Experience leveraging analytical skills, including knowledge of Microsoft Office products and other software to be used to develop analysis, charts and/or supporting documentation.
- Subject-matter-expert knowledge in Microsoft Office tools and applicable business software.
- Relevant certifications (e.g., Leadership, Supply Chain, Six Sigma, etc.).
Developer II