Business Analyst 3

Business Analyst 2

IT Certification Curriculum Writer

IT Certification Curriculum Writer

Description:
Client requires the services of 1 IT Certification Curriculum Writer, hereafter referred to as Candidate(s), who meets the general qualifications of IT Certification Curriculum Writer, Information Technology Contracting and Procurement and the specifications outlined in this document for Client.

Responsibilities:

• Develop curricula, course outlines, instructional methods, training aids, manuals, and other instructional materials
• Integrate DIR data and prerequisite skills tied to CTCM and CTCD certifications
• Analyze training content for accessibility and recommend changes to remediate accessibility issues
• Work under limited supervision with moderate latitude for initiative and independent judgment
• Plan and accomplish goals using experience and judgment
• Perform a variety of complex tasks related to IT Procurement training
• Consult with staff to gather accurate information and translate technical content into clear, user-friendly language

• 8 years experience designing, developing and implementing training curricula, including instructor led courses, job aids, and videos
• 5 years skill in writing technical and business documents and using a computer and applicable software
• 5 years experience in technical writing, journalism, or communications work
• Graduation from an accredited four-year college or university with major coursework in business administration, English, education, or a related field is generally preferred

• 4 years knowledge of the techniques and methods of planning, organizing, and writing various types of materials
• 4 years expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook)
• High degree of aptitude and flexibility to deliver training on a variety of software products

Project Lead 3

UX Writer

UX Writer

About the Role
We’re looking for a talented UX Writer to join our team. You’ll independently apply human-centered design principles, content strategy, and UX writing best practices to deliver high-quality content across multiple digital channels.
What You’ll Do

• Create and optimize user-focused content for:
  • Client website and mobile app
  • Emails, SMS, and push notifications
• Translate business requirements into clear, actionable, and user-friendly messaging
• Develop content strategies that align with user needs and business objectives
• Collaborate closely with designers, product teams, and subject matter experts
• Ensure content aligns with:
  • Brand voice and tone guidelines
  • Accessibility standards
  • SEO best practices
• Conduct keyword research and apply insights to improve content performance

• UX Writing / Content Design – 2+ years
• Figma, SEO, AP Style, and Style Guides – 2+ years
• Cross-functional Collaboration – 2+ years working with SMEs and design teams
• Portfolio required (must showcase UX writing samples)

• UX writing (not UX design/research) certification
• Experience with design systems and content management systems
• Intermediate proficiency in Figma
• Background in financial services or insurance

Digital Product Landing Page Specialist

Digital Product Landing Page Specialist

Location: Remote or San Antonio, TX
Department: eCommerce
Position Overview
We are seeking a Digital Product Landing Page Specialist to join our client’s dynamic eCommerce team. This role offers an exciting opportunity to make a direct impact on the digital customer experience for one of the nation’s leading insurance providers. You’ll be responsible for creating, maintaining, and optimizing high-impact digital product landing pages across our portfolio of insurance products — driving online engagement, lead generation, and sales conversion through thoughtful design, content, and execution.

What You’ll Do

• Review the development and optimization of digital product landing pages that enhance their online presence and conversion performance.
• Plan and manage comprehensive project schedules, ensuring timely execution of page development initiatives and consistent tracking against KPIs.
• Collaborate cross-functionally with internal teams including:
  • Product line experts and business leaders for content accuracy and alignment.
  • SEO specialists to boost organic visibility.
  • Writers and designers to craft compelling, customer-centric experiences.
  • Compliance and Legal teams to ensure adherence to regulatory guidelines.
• Research and analyze competitor and best-in-class landing pages across industries, delivering actionable recommendations for continuous improvement.
• Provide weekly progress reports, highlighting key achievements, challenges, and next steps to maintain transparency and stakeholder alignment.

• Bachelor’s degree in Marketing, Business Administration, Communications, Graphic Design, Web Design/Development, Human-Computer Interaction (HCI), or a related field.
• Minimum GPA of 3.25 or higher.

• Proficiency with Microsoft Excel, PowerPoint, and Word.

• Exceptional communication skills — both verbal and written — to engage effectively with multiple stakeholders.
• Strong planning and execution abilities, with experience managing several small-scale projects simultaneously.
• Knowledge of digital commerce and how organizations leverage online channels to promote, sell, and service products.
• Demonstrated traits and skills, including:
  • Detail-oriented and proactive mindset
  • Creative problem-solving
  • Process-oriented thinking
  • Analytical with a comfort for working with numbers
  • Technologically curious and inquisitive

Systems Analyst 3

Copy Editor Intermediate

Copy Editor 
 
 Required Skills

1. UX Writing / Content Design – 4+ years
   Creating user-focused digital content using human-centered design principles.
2. SEO & Editorial Standards – 2+ years
   Strong knowledge of SEO best practices, AP Style, and editorial style guides.
3. Cross-functional Collaboration – 2+ years
   Experience working with design teams and subject matter experts to develop effective digital experiences.

• Figma
• SEMrush
• Adobe Experience Manager (AEM) – preferred

• Write and edit clear, concise, conversational content for digital experiences aligned with brand and style guidelines.
• Collaborate with designers, product teams, and stakeholders to deliver cohesive user experiences.
• Work within Figma to edit copy within components, frames, modals, and prototypes and navigate design layers.
• Apply SEO best practices using SEMrush to optimize digital content.
• Publish and manage content through AEM.
• Analyze business requirements and translate them into effective user-focused content.
• Deliver high-quality work in a fast-paced environment, often completing projects within 1–3 days depending on complexity.

• UX Writing Certification
• Strong portfolio or writing samples (required)
• Experience building page flows from component libraries in Figma

Sr. Business Analyst

Senior Business Analyst (Fraud / Data / Project Delivery)

We are seeking a Senior Business Analyst to support Fraud Strategy and Fraud Modeling initiatives by translating complex technical requirements into clear business solutions. This role partners with cross-functional teams to manage project intake, define requirements, and support delivery of fraud technology initiatives.
Key Responsibilities

• Partner with fraud strategy, modeling, and technology teams to gather, analyze, and document business requirements.
• Conduct project intake and scope definition for new fraud technology initiatives.
• Create Business Requirement Documents (BRDs), process flows, and functional specifications.
• Support project delivery and execution using JIRA / JIRA Work Management (JWM).
• Track initiatives from request intake through development, UAT, and deployment.
• Facilitate meetings with stakeholders and translate technical concepts for non-technical audiences.
• Support UAT coordination, release activities, and post-release validation.
• Identify process improvements, KPIs, and cost reduction opportunities.

1. Business Analysis & Stakeholder Communication – 5+ years
   Ability to translate complex technical concepts into clear business requirements and documentation.
2. Fraud Analytics / Data Pipelines / Data Modeling – 3+ years (preferred)
   Experience supporting fraud strategy, analytics models, or data pipeline initiatives.
3. Project & Initiative Management – 4+ years
   Ability to manage project deliverables, timelines, and cross-team coordination.

• JIRA / JIRA Work Management (JWM)
• SQL / Database technologies (Oracle PL/SQL, MySQL or similar)
• Confluence and defect tracking tools

• Experience supporting large-scale enterprise applications
• Knowledge of data structures, reporting, and KPI analysis
• Experience with Agile delivery environments
• Strong collaboration skills with both technical and business stakeholders

• Fraud technology initiative intake and prioritization
• Requirements documentation and stakeholder alignment
• Cross-team coordination for feature refinement, UAT, and deployment
• Monitoring project progress and escalating risks or roadblocks

UX Designer Sr.

Senior UX Designer
 
We’re looking for a UX Designer with a strong visual design foundation to support and evolve our digital product experiences.
You’ll contribute to the creation and maintenance of scalable design systems, ensuring consistency across platforms while helping shape how users interact with our products visually.
 
Key Responsibilities

• Design and develop iconography systems that enhance usability and visual clarity
• Create and refine custom typefaces and typographic standards
• Build and maintain icon and illustration libraries within a design system
• Produce assets tailored for native applications and web platforms
• Collaborate with UX, product, and engineering teams to support digital experiences
• Leverage design system libraries and components for scalable design solutions
• Ensure consistency, accessibility, and quality across all visual assets

• Experience as a UX Designer, Visual Designer, or similar role
• Strong background in iconography, illustration, and visual design systems
• Experience working on digital products (web and/or native platforms)
• Solid understanding of typography and typeface development
• Experience managing and scaling icon/illustration libraries
• Familiarity with design system tools and library features
• Proficiency in Sketch or similar design tools

• Experience in UX, Product, or Interaction Design
• Familiarity with Figma or willingness to transition to Figma
• Understanding of component-based design systems and workflows

UX Designer Jr

We are seeking Junior UX Designers who are early in their careers and eager to grow within a collaborative, fast-paced design systems environment. This is an excellent opportunity to gain hands-on experience contributing to enterprise-level UX design.
 
Key Responsibilities

• Contribute to creating and maintaining reusable components and patterns
• Collaborate with cross-functional teams including designers, developers, and product teams
• Assist in translating brand guidelines into scalable digital experiences
• Help ensure accessibility and usability standards are met across platforms
• Participate in design reviews, feedback sessions, and iterative improvements

• Up to 2 years of UX design experience (including internships or academic experience)
• Basic understanding of enterprise design systems and their importance
• Exposure to native platforms (iOS and Android) or willingness to learn
• Ability to collaborate effectively with cross-functional teams
• Strong willingness to learn and adapt quickly in a dynamic environment

• Experience contributing to or working on a rebrand initiative
• Strong visual design skills and an eye-catching portfolio
• Experience with Figma and Atlassian Suite (strongly preferred)
• Familiarity with Sketch or similar design tools
• Experience with design system documentation tools such as Zeroheight, InVision, or Knapsack

Copy Editor Sr

Senior Copy Editor (UX Writing / Content Design)

We are seeking a Senior Copy Editor with strong UX writing and content design experience to create clear, engaging, and high-performing digital content. This role supports innovative and compliant digital experiences that serve members, service representatives, and business partners. The ideal candidate is highly collaborative, detail-oriented, and comfortable working in a fast-paced, deadline-driven environment.
Top Required Skills

1. UX Writing / Content Design – 6+ years
   Creating user-focused digital content using human-centered design principles.
2. SEO & Editorial Standards – 4+ years
   Strong knowledge of SEO best practices, AP Style, and editorial style guides.
3. Cross-functional Collaboration – 4+ years
   Experience working with design teams and subject matter experts to develop effective digital experiences.

• Figma
• SEMrush
• Adobe Experience Manager (AEM) – preferred

• Write and edit clear, concise, conversational content for digital experiences aligned with brand and style guidelines.
• Collaborate with designers, product teams, and stakeholders to deliver cohesive user experiences.
• Work within Figma to edit copy within components, frames, modals, and prototypes and navigate design layers.
• Apply SEO best practices using SEMrush to optimize digital content.
• Publish and manage content through AEM.
• Analyze business requirements and translate them into effective user-focused content.
• Deliver high-quality work in a fast-paced environment, often completing projects within 1–3 days depending on complexity.

• UX Writing Certification
• Strong portfolio or writing samples (required)
• Experience building page flows from component libraries in Figma

Business Analyst - Controls Execution

Business Analyst-Controls Execution

Key Responsibilities

• Execute operational controls on a daily, weekly, and monthly basis
• Maintain and document control procedures and operating documentation
• Monitor and review member/customer complaints
• Analyze complaints to determine whether the issue originates from:
  • Member misunderstanding/behavior, or
  • Internal processes or procedures
• Provide feedback and findings that help improve operational processes
• Review varying volumes of controls depending on daily operational needs
• Maintain and organize documentation using shared folders and internal systems
• Collaborate with internal stakeholders and business advisors as needed

• 5–6 years of experience executing operational controls
• 5–6 years of experience documenting control procedures (daily, weekly, monthly)
• 5–6 years of complaint monitoring and analysis experience
• Background in financial services, preferably within:
  • Deposits
  • Credit Cards
  • Real Estate
  • Consumer Lending
• Strong experience working with Excel and MS Office tools
• Strong analytical and documentation skills

• Experience with Tableau
• Experience using Box for document management and collaboration

Instructional Designer

Instructional Designer – Remote!
 
Job Description:
 
Creating new training such as ILT, eLearning, videos, depending on the final request from the business.
Content is centered around auto non-injury claims.
Must be able to work in a fast-paced, agile environment.

 
Requirements:

• 3 or more years of Instructional Design/ILT
• Experience in an Agile Environment.
• Strong communication skills to collaborate with SME’s
• Adobe Suite & Articulate
• Ability to handle multiple projects/deadlines at once
• Audio Editing experience
• Strong work ethic
• Portfolio is required
• Insurance experience is preferred

UX Designer: Senior

Senior UX Designer

Required:

• Ideally 8 years of UX Design
• Figma- must be strong in this tool to include local libraries, variables, auto layout etc.
• Design Systems
• Enterprise Level experience (open to candidates who worked for an agency who supported large enterprise companies as well)
• Native experience
• Able to solve complex UI/UX problems
• Strong Communication- be able to defend design decisions/rational
• Portfolio- website ideally (needs to be modern, clean)

• Working with/on Design Research (not the focus)
• Workshop Facilitation

Senior Insurance Process Improvement Analyst

Senior Insurance Process Improvement Analyst 

Onsite (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; Plano, TX)

We are seeking a Senior Insurance Process Improvement Analyst – Claims Optimization to join our Optimization team, focused on improving claims processes for adjusters and members. This role partners closely with claims operations, data, and cross-functional stakeholders to analyze workflows, identify gaps, and implement sustainable improvements that enhance efficiency, accuracy, and member experience.

Key Responsibilities

• Analyze end-to-end claims processes and identify opportunities for improvement
• Partner with claims adjusters, operations, and business stakeholders to understand pain points and operational challenges
• Use data to evaluate current-state performance and inform recommendations
• Design and implement process improvements, controls, and risk mitigation strategies
• Develop documentation, SOPs, and process standards to support consistent execution
• Monitor outcomes and drive continuous improvement quarter over quarter
• Collaborate with cross-functional teams including operations, analytics, quality, and vendor partners
• Support optimization initiatives across property and casualty claims workflows

• 6+ years of experience in insurance process improvement
• Strong understanding of property and casualty claims (property/homeowners preferred)
• Proven experience analyzing data and driving process improvements
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word
• Strong communication and stakeholder management skills
• Ability to work independently, take initiative, and solve complex problems
• Comfortable operating in ambiguous environments without prescriptive instructions
• Ability to work onsite in one of the listed locations

• Experience with property (homeowners) claims optimization
• Exposure to catastrophe (CAT) claims processes
• Process improvement background (Lean, Agile, Six Sigma a plus)
• Experience owning a process or operational workflow end-to-end

UX Writer / Content Designer

UX Writer/Content Designer Sr – 100% REMOTE 

Schedule: M–F, 8–5 or 9–6 CST (regardless of contractor’s time zone)

Location: 100% Remote (unless in SAT, then Hybrid with 4 days per week in the SAT HM office)
 
Daily Duties
Our user experience writers use Figma to create their content and layout - sometimes they use MSWord. SEM rush is used for keyword research.
 
Required skills

• User experience writing or content design (4 years minimum)
• UX Certification Required
• Very familiar with SEO, AP style, using style guides (4 years minimum)
• Experience working with subject matter experts and design teams to create user experiences
• Proficient with Figma
• Other Tools: SEM Rush and MS Word
• Strong Portfolio or writing samples – A MUST!
• Experience writing for servicing and onboarding flows, storefront pages, omni-channel, text messages, push notifications, emails
• Ability to write in a conversational tone
• Ability to work in a fast-paced, deadline-driven environment
• Ability to use constructive feedback and adapt writing style when needed

• Financial Services industry writing experience
• Experience using Adobe Experience Manager (AEM)
• Familiar with AI prompt writing

• Intermediate use of design systems/content management systems, intermediate knowledge in Figma and experience in financial/insurance services are a plus. SEO writing experience is also a plus.

Security Receptionist

We are seeking a Security Receptionist for a client in San Antonio


Responsibilities:

• Front desk support
• Greet visitors
• Customer Service
• Issuing and creating visitor badges
• Collecting registrations
• Checking people in/out

Data Entry Clerk

Digital Project Manager

Digital Project Manager – REMOTE
 
This role is responsible for providing project management support to a digital risk mitigation team that provides the following back-office services:

• Performs annual compliance reviews of over 1,000 digital eCommerce experiences (i.e. digital landing pages, product quotes and buy flow pages, etc.).
• Owns processes and controls that ensure compliance with enterprise policies relating to digital content.
• Retires digital landing pages that are outdated or no longer valid.
• Maintains digital disclosure library.

• Strong knowledge of Project Management practices.
• High proficiency with Microsoft Office
• Strong Communication Skills (both verbal and written) – this role will interface with numerous stakeholders, and they will need to be able to communicate with the stakeholders effectively and efficiently (2 + years).
• Strong Planning and Execution Skills – this role will require the ability to plan out several small projects involving several stakeholders, leading the project, serving as a one of the project resources on some of the projects, and escalating any concerns along the way (2 + years).
• Strong experience with maintaining and analyzing metrics.
• A plus would be experience with process improvement – documenting existing processes, monitoring process effectiveness, making recommendations to improve processes, etc.

• Strong Understanding and Knowledge of Digital Online Shopping Experiences – familiarity with how companies use the digital channel to promote, sale and service their products (2 + years).
• Experience working in Jira Workforce Management (JWM)
• Proactive and a problem solver

Data Entry Specialist

We are seeking a Data Entry Specialist for a client in San Antonio.
 
Job Duties:

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
 
Requirements:

2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus


 ;

UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
 ;

Credit Risk Analyst

Credit Risk Analyst- REMOTE - WFH! 
 
Requirements:

6-8 years of SAS and SQL experience
Credit analyst/Credit risk strategies experience
Pro-active, able to work independently and hit the ground running
Experience working with and presenting raw data
Experience with credit cards is highly preferred
Python experience is preferred
 
 
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Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
 ;

UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
 ;