Looking for outstanding people to work for the world's most innovative companies...
Dispute Analyst Jr.
We are seeking a Dispute Analyst for a client in San Antonio, Texas. This is an in-office position!
Overview:
Dispute Analyst protects the financial interests of the members, ensuring disputed cases were completed correctly based on consumer protection regulations, such as regulation E, Z, and UDAAP. Ensuring proper handling of research, analyzing, and processing of disputes and escalated inquiries in regard to regulatory timeframes, and to recover funds for the member in accordance with all regulatory requirements and association rules.
Minimum Education:
High School Diploma or equivalent
Minimum Experience:
Experience reviewing dispute complaints and escalations.
Extensive experience and knowledge of Reg E and Reg Z
Proficient in Chargeback MasterCard guidelines and reason codes
Experience in a call center environment via telephone and e-mail, including 1 year of industry-related customer contact experience in a Banking or other Financial Services institution.
Extensive knowledge of regulatory requirements and chargeback requirements for debit card, debit card fraud, ACH, CCF and CCNF.
Intermediate knowledge of Windows operating system environment and Microsoft Office tools.
Tools: Portal, Fidelity, VROL (Visa Online), Salesforce is a plus
Attention to detail is imperative!
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User Experience Designer/Svc
We are seeking a talented UX/Service Designer to work 100% Remote or Hybrid!
You will improve workforce experiences with client’s implementation of Workday. This initiative seeks to improve the efficiency and satisfaction of the client’s workforce through a design-led, user-centric approach. Under the guidance of a Lead Designer, this role will execute on important design work streams within this initiative.
Requirements
• Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods, and problem-solving strategies.
• A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
• Advanced facilitation in human-centered design thinking methods, collaboration, and consensus-building skills.
• Extensive experience in building compelling narratives and presenting to cross-functional teams and Senior leaders.
• Demonstrated advanced understanding of platform-based design and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
• Demonstrated experience in process and workflow design.
• Demonstrated experience designing user interfaces for web and mobile (preferred) applications (iOS, Android, etc.).
• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable work stream requiring limited support and direction for decision making.
• Experience designing research plans, conducting user research and usability tests, and deriving actionable insights from research.
• Experience turning research insights into specific design concepts while collaborating with development and business partners.
Preferred:
Proficient with UX design software such as Figma, Sketch, Invision, or similar
Portfolio Required:
What do we need to see in a portfolio?
• HCD Thinking & Process
• User flows and/or process designs
• Research and translating research insights to improved experiences.
• Impact of design work
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SAS Visual Analytics Business Analyst
Job Duties:
Ensure all of the data visualization dashboards are ported over to PowerBI platform from SAS Visual Analytics.
Review existing data sources, data flows, ETL tasks etc. and ensure they are configured and connected properly for the new PowerBI platform.
Review new requirements and make necessary changes to dashboards and reports as needed, in the PowerBI environment
Create or modify technical documentation for the final solution.
Requirements:
Strong communication, organization, and facilitation skills.
Strong analytical skills to be able to interpret business requirements to create technology solutions, or reverse engineer an existing solution when needed, or when there is lack in documentation.
Data analytics and reporting experience in SAS VA or similar technology.
Experience with Atlassian JIRA
Business Analyst
We are seeking a Business Analyst for a client in Austin, Texas.
REMOTE!!
The analyst supports projects through the software development life cycle, to support the business initiatives by:
- Reviewing, assessing, and developing business processes
- Assisting with user acceptance testing
- Implementing post-implementation support of systems
- Providing research and special project support to users
- Deriving requirements from interviews with customers and creating system requirements documents.
- System Analysis and Design (including mock-ups and/or wire-frames)
- Software Development Life Cycle (SDLC)
- Business Process Re-engineering
- Development of user stories and user cases
PREFERRED SKILLS
- Strong communication, organization, and facilitation skills
- Business Process Development Experience with Azure DevOps or Modern Requirements Experience with Atlassian JIRA
- Prior employment at a Texas public school district
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Health Insurance Call Center Reps
We are seeking Life/Health (Medicare) Representatives for offices in San Antonio, TX and Phoenix, AZ. This is an onsite position!
Job Description:
Receives and fulfills member service requests for all life /health policy changes through various contact channels. Asks questions to discover key information and life events to understand the need, and documents relevant information. Recognizes verbal cues and potential opportunities to meet the customer’s need through a product or service. Encourages customer to take action to address needs and opportunities.
Work Schedule
Availability to work an 8hr shift anytime during our operating hours Monday - Friday, 7:30am-6:00pm CDT
Requirements:
High School Diploma or General Equivalency Diploma
1+years of customer contact experience in a call center environment
1+ years of with Life/Health (Medicare)
Experience multi-tasking within a Windows operating system environment required.
Microsoft Office
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Contract Advisor - Entry Level
Overview:
Enables sourcing and contracting functions through the identification and assessment of risk in the supply chain, e.g. financial viability of suppliers, cost/price analysis of contracts, market risks, industry risks, etc. Performs cross-functional analysis and research related to sourcing, supplier competition, risk mitigation and due diligence on initiatives across a broad range of topical areas. Provides analytics to assigned clients and cross-functional teams for contract and/or third-party actions.
MINIMUM REQUIREMENTS
- Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
- 2 or more years of experience working in a financial analysis role or contracting related role, basic drafting and negotiating terms and conditions
- Working knowledge of Microsoft Office Tools and applicable business software
*Qualifications may warrant placement in a different job level*
PREFERRED EXPERIENCE
IT contract experience
Medium to complex contract language negotiation skills
Presenting and influencing executives
Project management across cross functional team
Bank Agile Product Owner (Deposits)
We are seeking a Bank Agile Product Owner (Deposits) for our client in San Antonio or Plano.
Serve as the product owner on one or more software development teams conducting all team ceremonies, owning the team’s backlog of stories, breaking down features into stories, updating stakeholders, and working with in a team of teams to meet critical deliverables.
Requirements:
2+ years in an Agile Product Owner role
Experience working with development teams and projects.
4+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Expert experience in analyzing business requirements, process flows and use cases to find opportunities to streamline business processes.
Microsoft Office
Tools: Microsoft Office, Jira and/or Rally
Banking/Financial Services experience, Deposits preferred.
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Call Center Representative
We are seeking Banking Call Center Reps for a client in North Phoenix, AZ!
Job Overview:
Receives inbound calls from members solicited by client to provide identity and verification documents. Call volumes will vary, average call volume 35-45 per day. Much of the work is typically conducted over the phone while sitting at a computer workstation.
**Shifts will be between the hours of 6-4:30 PHX Standard Time
**Training is 1 week 8-430 CST**
Requirements:
1+ year of banking call center experience, inbound calls
Basic AML/CIP
1+ years of KYC
Experience navigating multiple systems
Experience de-escalating calls and effectively navigate a challenging conversation.
Tools: Microsoft Office (Outlook), Slack and Dual Screens
Ability to prioritize and multi-task while navigating through multiple business applications.
Ability to work independently.
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Call Center Representatives (INBOUND)
We are seeking Customer Call Center Reps for a financial services client. This is 100% Remote!
Job Overview:
Receives inbound calls from members solicited by client to provide identity and verification documents. Call volumes will vary, average call volume 30-45 per day. Much of the work is typically conducted over the phone while sitting at a computer workstation.
**Shifts will be between the hours of M-F, 8-630 CST**
**Training is 1 week 8-430 CST**
Requirements:
1+ year of banking experience
1+year of call center, inbound calls
Experience de-escalating calls and effectively navigate a challenging conversation.
Tools: Microsoft Office (Outlook), Slack and Dual Screens
Ability to prioritize and multi-task while navigating through multiple business applications.
Ability to work independently.
Preferred:
AML/CIP experience
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Jr Business Rules/ODM Developer
We are seeking a Jr Business Rules/ODM Developer for a client in San Antonio. 100% REMOTE!!
The role involves performing business decision development for clients looking to modernize or upgrade existing business decision processes and systems. You will be responsible for the Development and testing of business decisions as directed by the business rules development lead. You will help develop and deliver key business decision for our internal project teams.
Requirements:
- Minimum of 2+ years of professional experience working in a Business Rule Development role for the design, development, and implementation of large-scale solutions.
- 2 years of knowledge and understanding of ODM development and testing.
- Experience evaluating business requirements and working to implement functional requirements into BRMS API microservice (IBM ODM).
- Postman experience is a plus.
- Proven ability to develop task plans, manage time effectively across simultaneous project activities, and meet target deadlines.
- Experience with Java developing routines that are above & beyond the rule representation (User Defined Functions).
- Experience with Decision Modeling. DMN notation is a plus
- Experience developing efficient Object Models, including XOM and BOM, Verbalizations & UDF’s
- Excellent communication skills (written and verbal) to clearly articulate technical solutions to non-technical staff.
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Digital Product Manager
We are seeking a Digital Product Manager for a client in San Antonio.
REMOTE!!
Requirements:
Experience in a Digital Product Management Role
Experience identifying digital experience problems
Experience with UCD/HCD principles
Ability to work with multiple teams in a cross-functional environment
Adobe Analytics
Mural
Glassbox highly preferred
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Dispute Analyst Jr
We are seeking Banking Dispute QA Review for a banking client in San Antonio, Texas. This is a Hybrid position with 3-days in office.
Reviews, analyzes, and ensures the completion of disputes cases, inquiries and escalations were completed correctly based on consumer protection regulations such as regulation E, Z and UDAAP. Ensuring proper handling of investigations in regard to regulatory timeframes, financial positing of provisional credits, permanent credits, fees, interest, and client communication.
Requirements:
Experience performing Q/A reviews on processed disputes to ensure regulatory and Bank Card Association rules
Knowledge of chargeback rights
Must have back-office processing experience
3+ years Regulation E and Z knowledge,
2+ years analytical problem-solving skills
Fidelity
VROL (Visa Online)
Salesforce is a plus
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Dispute Analyst Jr.
We are seeking Dispute Analysts for a client in San Antonio, Texas.
The Dispute Analyst protects the financial interests of our customers by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the customer in accordance with all Regulatory Requirements and Association rules.
Requirements:
Proficient in Regulation E and/or Z
Processing Dispute experience
2+ years Debit card Fraud experience or Visa Credit card experience
2+ years Customer service experience ;
Sr. Risk Analyst
REMOTE!!
We are seeking a Senior Risk Analyst for a client in San Antonio.
This position will be WFH for the duration of the assignment.
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory
Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
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