Looking for outstanding people to work for the world's most innovative companies...
Development Product Owner Sr
We are seeking an Agile Project Manager/Product Owner for a Remote or Hybrid position in Plano, Texas!
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
You will be working on data science and data analytic projects aimed at improving customer service for a large financial services company. The role is 50% Project Management and 50% Product Owner. You will create Agile Stories and backlog management. Possible contract to hire.
Key Requirements:
Experience in an agile project management role focusing on data & analytic projects
Bachelor's Degree
4 additional years of related experience beyond the minimum required may be substituted in lieu of a
Advanced knowledge of project management methodology and/or advanced knowledge of multiple technical software delivery life cycles
SAFe Agile experience is strongly preferred
Experience with Rally (Jira) and Excel
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Call Center Rep. Unlicensed Sr.
REMOTE!
We are seeking Call Center Representatives for a financial services client. Position will be WFH.
Job Duties:
- Receives inbound calls from members to provide identity and verification documents
- Call volumes will vary, average call volume 35-45 per day.
- Daily shifts are eight to ten hours each.
Requirements:
1 year experience in a banking call center environment
Basic understanding of banking environment
Basic AML/CIP knowledge is highly preferred
Knowledge of Windows operating environment
Knowledge of MS Office software
Written and oral expression - the ability to communicate information in a way that is easily understood
Reading and oral comprehension - the ability to understand information in writing and spoken words
Active listening - listening to fully understand and clarifying when necessary
Critical thinking - using logic and reasoning to evaluate alternatives
Judgment and decision making - evaluating courses of action and choosing the most appropriate
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Compliance Advisor II
We are seeking a Compliance Advisor for a client in San Antonio, Tx.
This position will be WFH for the duration of the assignment.
Job Duties:
• Assists with reviews of laws and regulations for business impact.
• Conducts accurate risk assessments, develops recommendations and coordinates with appropriate counsel.
• Utilizes strong leadership skills in interacting with counsel, customers or team members.
• Builds processes and relationships that facilitate productive teamwork.
• Provides compliance input on business action plans, projects or operational requests.
• Gathers information, analyzes data trends, identifies root cause(s), and provides information to the business or project teams.
• Serves as the subject matter expert to ensure documents, projects, processes or product initiatives comply with regulatory and legal requirements and enterprise policy.
• Provides industry knowledge and/or skills expertise for work assignments.
• Identifies outstanding compliance issues and oversees proper implementation of business requirements.
• Demonstrates knowledge of how own area links to other key areas of the company and identifies new ways of doing business.
• Monitors and assures compliance with regulatory requirements reporting and maintains relationships with regulatory agencies as directed.
• Contributes to response to regulatory requirements and requests.
• Conducts compliance assessments through self-assessment program and examinations.
Minimum Experience:
2 or more or more years relevant work experience.
Intermediate knowledge of relevant regulatory data sources.
Intermediate knowledge of data analysis tools and techniques.
Intermediate knowledge of relevant industry regulations.
Intermediate knowledge of regulatory compliance. Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
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ACH Dispute Analyst
Requirements:
- 1+ years of outbound call experience
- 1+ years of reviewing and processing ACH Stop Pays requests
- 1+ years in a Bank Disputes Department
- PepPlus system experience a plus (not required)
Job Description:
The Dispute Analyst protects the financial interests of our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
Job Duties:
• Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
• Handles all aspects of the Signature First Chargeback.
• May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
• Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Processes Provisional and/or Permanent Credit to member’s account.
• Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
• Communicates the results of dispute inquiry to a member in a professional manner.
• Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained.
• Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations to recover funds on the member’s behalf.
• Performs all support tasks to ensure regulatory and MasterCard Association rules are met.
Bank Product Owner
We are seeking Banking Product Owners for a client in Plano, Texas.
This position will be WFH with occasional office visits.
Requirements:
- 4-6 or more years of experience in business and/or project delivery as a Product Owner working in an agile environment
- (e.g. user stories, iterative development, scrum teams, sprints, personas).
- Financial services/banking experience.
- Advanced knowledge of Agile frameworks such as SAFe or Scrum@Scale with certifications.
- Experience using JIRA and Rally
- Exposure to compliance regulations such as NACHA Operating Rules, REG E, Truth-in-Lending, Electronic Funds Transfer, Fair Lending, UDAP etc.
Job Description:
Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.
Utilizes a proficient understanding of customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery.
Works within multiple evolving development methodologies including iterative Agile and sequential Waterfall programs and projects, and variations thereof.
Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business.
Serves as the day to day decision maker and provides continual business guidance for the execution team.
Prioritizes the execution team's work so that it aligns with the sponsor's/business executive's strategies. Leads, manages or orchestrates activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls.
Works with the business and IT delivery teams to identify and mitigate risks to include business operational risks.
Escalates issues and develops and recommends appropriate solutions.
Works with different technologies (infrastructure, mobile, MSR-facing), and/or with vendor partnerships or software.
Serves as a subject matter resource in a particular business or system domain, as necessary.
Identifies, engages and influences business stakeholders and Subject Matter Experts.
Works with business and Enterprise stakeholders to understand and validate business strategy and vision, and customer needs.
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UI/UX Designer Sr
We are seeking Senior UI/UX Designers for a large financial services client.
These positions will be WFH for the duration of the assignment.
Requirements:
Proven track record of working in fast-paced, enterprise-level environments
Ability to collaborate with stakeholders both inside and out of the design team to understand requirements, scope, and opportunity for an improve member experience.
Strong visual and interaction designer who is familiar with HCD / Design Thinking
Prolific and fast producer of design artifacts. Able to iterate quickly through possible design solutions and demonstrate proposals to stakeholders
Being flexible and comfortable with many different design assignments and working in collaboration with several different design teams
Sketch, InVision, MURAL, Zoom and/or the ability to learn these tools quickly.
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Unlicensed Investment Reps
We are seeking Unlicensed Investment Reps for a client in San Antonio, Texas!
Representatives provide guidance, make portfolio recommendations, and provide an array of solutions to build and nurture relationships.
Objective:
- Deliver best-in-class guidance and service to members/clients
- Ability to retain and nurture relationships
- Educate potential and existing members/clients about investment products and services
- Maintain current knowledge of Victory products, policies and services while keeping abreast of financial markets and regulations
- Deliver on performance goals by uncovering additional client needs and deepening existing relationships
- Serving more members, acquiring new members and meeting more member needs
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to members/clients
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and services
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Ability to adapt and seek solutions for members/clients in a fast-paced environment
- Focus on member/client satisfaction
- Previous investment or brokerage experience is a plus
- 1+ years of financial industry experience
- Relevant Financial Designation
Hours of operation:
- 7:30 am – 8:00 pm Monday – Friday
- 8 am – 5 pm Saturdays
- Scheduled lunch 35 minutes and & two 20-minute paid breaks
Dispute Analyst Entry
Dispute Analyst
The Dispute Analyst protects the financial interests of our client by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
Job Duties:
Logging info into a spread sheet, formatting, etc., working in a case managements system daily to produce letters, make memo’s etc.
Handles all aspects of the Signature First Chargeback.
May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
Resolves member disputes related to Debit Card Signature transactions.
May handle member disputes related to ATM Domestic, ATM International, and PINpoint of Sale.
Performs research for team members in order to investigate basic dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
Communicates the results of a dispute inquiry to a member in a professional manner.
Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.
Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
Processes Provisional and/or Permanent Credit to member’s account.
Requirements:
High School Diploma or equivalent
6 months of Disputes and/or Deposit experience
Attention to detail, analytical, good writing skills
1+ year of industry related customer contact experience in a Banking or other Financial Services institution.
VROL (Visa Resolve Online)
Proficient knowledge of Excel
Proficient knowledge of job specific systems and tools (e.g., Portal, Fidelity, FDR, etc.).
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Case Management Investigator with Banking
REMOTE!
We are seeking Case Management Investigators with Banking for a client in San Antonio, Texas.
This request will be full time WFH for the duration of the assignment.
Job Description:
Will conduct noncomplex fraud investigations from referral through and including creating SARs
Proficiently uses a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
Minimum Experience:
Fraud/Banking Experience (Not AML). 2 years +
Experience interviewing, writing/documenting a case report supporting investigative findings. 2 years +
Case management experience. 1 year+
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Dispute Analyst Jr.
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
The Dispute Analyst protects the financial interests of our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
Requirements:
1 year of Debit/Credit card dispute experience
1 year of Back-office dispute/Fraud investigation experience
1 year of customer contact experience
Must be able to navigate multiple screens
Preferred:
Knowledge of Reg E and/or Z
ACH experience
Job Duties:
• Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
• Handles all aspects of the Signature First Chargeback.
• May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
• Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Processes Provisional and/or Permanent Credit to member's account.
• Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
• Communicates the results of dispute inquiry to a member in a professional manner.
Sr. Risk Analyst
REMOTE!!
We are seeking a Senior Risk Analyst for a client in San Antonio.
This position will be WFH for the duration of the assignment.
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory
Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
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Senior Contract Advisor
Job Duties:
- Provides sourcing guidance, integrated solutions, and support to assigned customers for highly complex contracts.
- Advises on viable and efficient sourcing and procurement processes.
- Negotiates complex contracts and ensures optimal agreements with mitigated risk.
- Guides and facilitates teams in the development and implementation of key contract initiatives. Independently performs complex work assignments and problem resolution.
- Applies advanced procurement knowledge of the business, its products, and processes.
- Provides insight to management on sourcing issues and solutions.
- Serves as a resource to team members on escalated issues of an unusual nature.
- Mentors and enhances procurement staff knowledge.
- Identifies sourcing opportunities and potential solutions.
- Synthesizes analyses, identifies root causes, and develops and recommends key work products focused on creating an optimal balance between best value, total cost of ownership, and cost savings.
- Provides customer consultation, evaluates customer requirements and advises in the development of contract specifications.
- Conducts all phases in the development of complex contracts and strategic major acquisitions to include drafting statement of work, creating request for proposals, contract evaluations and negotiations.
- Provides specialized contract solutions which mitigate risk and align with business objectives and strategies.
- Utilizes strong leadership and collaborative skills in interacting with customers, service providers, and team members.
- Manages complex interactions involving service providers, customers, and the overall needs of the enterprise.
Minimum Education:
- Bachelor's degree or equivalent work experience
- 6+ years procurement experience in drafting and negotiating highly complex contracts
- Strong analytical, presentation, negotiation, project management and leadership skills
- Advanced knowledge of data analysis tools and industry data sources
- Advanced knowledge of Microsoft Office Tools and applicable business software.
Licensed Investment Rep
Representatives provide guidance, make portfolio recommendations, and provide an array of solutions to build and nurture relationships.
Objective:
- Deliver best-in-class guidance and service to members/clients
- Ability to retain and nurture relationships
- Educate potential and existing members/clients about investment products and services
- Maintain current knowledge of products, policies and services while keeping abreast of financial markets and regulations
- Deliver on performance goals by uncovering additional client needs and deepening existing relationships
- Serving more members, acquiring new members and meeting more member needs
- Series 6 or 7 and 63
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to members/clients
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and services
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Ability to adapt and seek solutions for members/clients in a fast-paced environment
- Focus on member/client satisfaction
- Call center experience is preferred but not required for licensed agents
- Previous investment or brokerage experience is a plus
- 1+ years of financial industry experience
- Relevant Financial Designation
Hours of operation:
- 7:30 am – 8:00 pm Monday – Friday
- 8 am – 5 pm Saturdays
- Scheduled lunch 35 minutes and & two 20-minute paid breaks