Looking for outstanding people to work for the world's most innovative companies...
Case Management Investigator with Banking
REMOTE!
We are seeking Case Management Investigators with Banking for a client in San Antonio, Texas.
This request will be full time WFH for the duration of the assignment.
Job Description:
Will conduct noncomplex fraud investigations from referral through and including creating SARs
Proficiently uses a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
Minimum Experience:
Fraud/Banking Experience (Not AML). 2 years +
Experience interviewing, writing/documenting a case report supporting investigative findings. 2 years +
Case management experience. 1 year+
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Development Product Owner Mid
We are seeking Product Owners for a client in San Antonio, Texas.
This position will be WFH for the duration of the assignment.
This role represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.
Requirements:
3 years product owner experience in the payments industry
3 years of current Agile/Scrum experience
Jira experience is preferred
Experience writing stories, defining stories, and pushing features to completion
Strategic thinker
Dispute Analyst Jr.
Fraud Prevention & Detection Analyst
We are seeking Fraud Prevention/Detection Analysts for a client in San Antonio, Texas.
Requirements:
Fraud Prevention and Detection Experience - 2 years+
Banking Deposit Experience- 1 year+
Advanced Computer and Internet Skills- 2 years+
Experience working in call-center environment- 3 years+
Microsoft Office Tools Experience
Responsibilities:
Proficiently uses a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
Training will be 5 weeks Monday-Friday 8am to 5pm.
Upon completion of training, work schedule will be between – 11am-9pm, flex days off,
Weekends included, will work either Sunday-Thursday, Tuesday- Saturday or Friday-Tuesday
(Hours will vary based on business need)
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Risk Mgmt Consultant
We are seeking a Risk Management Consultant to join the Monitoring team for a large financial services company! This position could be 100% Remote or Hybrid – Your Choice!
Job Overview:
Conduct reviews and determine appropriate actions regarding monitoring exceptions and data integrity errors.
Required:
Bachelor's degree in Risk Management, Business, Finance, or another relevant field or 4 additional years relevant experience
6 years of Audit Testing or Compliance Monitoring experience validating data and reporting in a financial services industry
6+ years Quality Control testing experience
Experience with Third Party Risk Management - Preferred
CRCM certification - Preferred
Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
Advanced knowledge of Microsoft Office products including Excel and PowerPoint.
Familiar with Remote Connection applications such as Zoom and Slack
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Dispute Analyst Jr.
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
The Dispute Analyst protects the financial interests of our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
Requirements:
1 year of Debit/Credit card dispute experience
1 year of Back-office dispute/Fraud investigation experience
1 year of customer contact experience
Must be able to navigate multiple screens
Preferred:
Knowledge of Reg E and/or Z
ACH experience
Job Duties:
• Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
• Handles all aspects of the Signature First Chargeback.
• May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
• Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Processes Provisional and/or Permanent Credit to member's account.
• Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
• Communicates the results of dispute inquiry to a member in a professional manner.
Sr. Risk Analyst
REMOTE!!
We are seeking a Senior Risk Analyst for a client in San Antonio.
This position will be WFH for the duration of the assignment.
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory
Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
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UX Writer
We are seeking an UX Writer for a client in San Antonio, Texas.
This position will be WFH for the duration of the assignment.
Requirements:
User experience writing or content design
Very familiar with SEO, AP style, using style guides
Familiar with working with subject matter experts and design teams to create user experiences
UX experience writing certificate is a plus
Digital portfolio of UX writing work to present during the interview.
Readability and SEO tools
Invision
Appian
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UI/UX Designer- HCD Strategist
We are seeking a Senior UI/UX Designer – HCD strategist for a large financial services client in San Antonio.
In this role you will apply human-centered design methods to create impactful digital experiences, and participate in research, synthesis, ideation, concepting, high-fidelity prototyping and evaluative testing.
Requirements:
8+ years designing accessible experiences and continually evolving digital products from concept to implementation
Extensive experience driving the creation and facilitation of HCD workshops
The ability to communicate the methodology, approach, and impact of the experience verbally and in writing
Ability to help define the experience strategy and make sure the human perspective is a guiding principle.
Strong ability to articulate ideas via journey maps, system maps, stories, scenarios, wireframes, prototypes, etc.
Mural, Zoom, UserZoom
Contract Advisor - Entry Level
Overview:
Enables sourcing and contracting functions through the identification and assessment of risk in the supply chain, e.g. financial viability of suppliers, cost/price analysis of contracts, market risks, industry risks, etc. Performs cross-functional analysis and research related to sourcing, supplier competition, risk mitigation and due diligence on initiatives across a broad range of topical areas. Provides analytics to assigned clients and cross-functional teams for contract and/or third-party actions.
Job Duties:
Applies developing knowledge to understand and interpret business requirements.
Under direct supervision, conducts analysis of cost/price evaluations on routine to moderately complex contract actions and executes the most appropriate cost/price models.
Assists in assessments of cost elements that provide fair and reasonable cost recommendations in support of contract negotiations.
Under direct supervision, applies developing knowledge to conduct routine to moderately complex quantitative and qualitative analyses of supplier financials, and business information that inform and improve the soundness of negotiated agreements (contract specifications, terms and conditions, pricing structure, exit strategies, etc.) and mitigate risks.
Performs routine ad-hoc analysis and research in support of potential third-party relationships.
Manages limited functional projects and/or participates as a project resource on larger departmental or enterprise initiatives.
Identifies opportunities for improvements to processes and systems.
Minimum Education
Bachelor's Degree or equivalent work experience
Minimum Experience:
2 or more years of experience working in a financial analysis role or contracting related role, basic drafting and negotiating terms and conditions
Working knowledge of Microsoft Office Tools and applicable business software
Contract Advisor Mid
We are seeking Contract Advisors – Mid Level for a client in San Antonio, Texas!
Job Duties:
Provides broad contract sourcing guidance, integrated solutions, and support to assigned customers.
Advises on viable and efficient sourcing and procurement processes.
Negotiates complex contracts and ensures optimal agreements with mitigated risk.
Under minimal supervision, performs moderately complex to complex work assignments and problem resolution.
Applies broad procurement knowledge of the business, its products, and processes. Serves as a resource to less experienced team members on escalated issues of a routine nature.
Conducts all phases in the development of moderately complex to complex contracts and major acquisitions to include drafting statements of work, request for proposal creation, and contract evaluation and negotiation.
Performs procurement activities to optimize supply chain by facilitating supplier relationships, planning and delivering the acquisition strategy and conducting market research and spend analytics.
Provides solutions to complex contracts which mitigate business risks and align with business objectives.
Utilizes strong leadership skills in interacting with customers, service providers, and team members.
Manages interactions involving service providers, customer, and the overall needs of the enterprise.
Minimum Education:
Bachelor's degree or equivalent work experience
Minimum Experience:
4+ years procurement experience in drafting and negotiating complex contracts;
Strong analytical, organization, presentation, negotiation, project management and leadership skills.
Working knowledge of data analysis tools and industry data sources;
Working knowledge of Microsoft Office Tools and applicable business software ;
Senior Contract Advisor
Job Duties:
- Provides sourcing guidance, integrated solutions, and support to assigned customers for highly complex contracts.
- Advises on viable and efficient sourcing and procurement processes.
- Negotiates complex contracts and ensures optimal agreements with mitigated risk.
- Guides and facilitates teams in the development and implementation of key contract initiatives. Independently performs complex work assignments and problem resolution.
- Applies advanced procurement knowledge of the business, its products, and processes.
- Provides insight to management on sourcing issues and solutions.
- Serves as a resource to team members on escalated issues of an unusual nature.
- Mentors and enhances procurement staff knowledge.
- Identifies sourcing opportunities and potential solutions.
- Synthesizes analyses, identifies root causes, and develops and recommends key work products focused on creating an optimal balance between best value, total cost of ownership, and cost savings.
- Provides customer consultation, evaluates customer requirements and advises in the development of contract specifications.
- Conducts all phases in the development of complex contracts and strategic major acquisitions to include drafting statement of work, creating request for proposals, contract evaluations and negotiations.
- Provides specialized contract solutions which mitigate risk and align with business objectives and strategies.
- Utilizes strong leadership and collaborative skills in interacting with customers, service providers, and team members.
- Manages complex interactions involving service providers, customers, and the overall needs of the enterprise.
Minimum Education:
- Bachelor's degree or equivalent work experience
- 6+ years procurement experience in drafting and negotiating highly complex contracts
- Strong analytical, presentation, negotiation, project management and leadership skills
- Advanced knowledge of data analysis tools and industry data sources
- Advanced knowledge of Microsoft Office Tools and applicable business software.
Unlicensed Investment Ops Reps
We are seeking Unlicensed Investment Ops Reps for a client in San Antonio, Texas!
For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM
Representatives provide guidance, make portfolio recommendations, and provide an array of solutions to build and nurture relationships.
Objective:
- Deliver best-in-class guidance and service to members/clients
- Ability to retain and nurture relationships
- Educate potential and existing members/clients about investment products and services
- Maintain current knowledge of Victory products, policies and services while keeping abreast of financial markets and regulations
- Deliver on performance goals by uncovering additional client needs and deepening existing relationships
- Serving more members, acquiring new members and meeting more member needs
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to members/clients
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and services
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Ability to adapt and seek solutions for members/clients in a fast-paced environment
- Focus on member/client satisfaction
- Previous investment or brokerage experience is a plus
- 1+ years of financial industry experience
- Relevant Financial Designation
Hours of operation:
- 7:30 am – 8:00 pm Monday – Friday
- 8 am – 5 pm Saturdays
- Scheduled lunch 35 minutes and & two 20-minute paid breaks
Licensed Investment Rep
Representatives provide guidance, make portfolio recommendations, and provide an array of solutions to build and nurture relationships.
Objective:
- Deliver best-in-class guidance and service to members/clients
- Ability to retain and nurture relationships
- Educate potential and existing members/clients about investment products and services
- Maintain current knowledge of products, policies and services while keeping abreast of financial markets and regulations
- Deliver on performance goals by uncovering additional client needs and deepening existing relationships
- Serving more members, acquiring new members and meeting more member needs
- Series 6 or 7 and 63
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to members/clients
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and services
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Ability to adapt and seek solutions for members/clients in a fast-paced environment
- Focus on member/client satisfaction
- Call center experience is preferred but not required for licensed agents
- Previous investment or brokerage experience is a plus
- 1+ years of financial industry experience
- Relevant Financial Designation
Hours of operation:
- 7:30 am – 8:00 pm Monday – Friday
- 8 am – 5 pm Saturdays
- Scheduled lunch 35 minutes and & two 20-minute paid breaks