Sr. Technical Writer

We are seeking Sr Technical Writers for a client in San Antonio.
100% remote!

To apply, send resume to recruiting@millgroupusa.com

Requirements:

Technical writing skills
Data analytics
Critical thinking / Problem solving
Strong communication skills
Collaborative personality


Job Duties:

Write draft procedures, job aids and create documentation inventories.
Assist in reporting and analyzing information from our labor and contracting systems of record.
Participate in system testing and system documentation as needed.
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Organizational Change Manager

We are seeking an Organizational Change Manager for a client in Austin.
Remote – WFH!

Looking for a candidate who enjoys collaborating with project managers, engineers, and business areas with diverse backgrounds; working in a dynamic environment; and interested in applying their skills to solve large and impactful organizational change management problems.

Requirements:

• Proven track record of successful IT operations Change Management
• Lead an OCM team that will work with technical and business team members to develop and implement a strategy to support adoption of required changes.
• Participate in activities, including communicating change, conducting studies and analyses to assess the change impact, identifying and mitigating resistance to change.
• Plan and lead meetings
• Maintain rigorous OCM check points and create relevant metrics to measure the success of implemented change.
• Provide organizational change management assistance to project managers by documenting plans, schedules, status reports, and/or change requests.
• Provide detailed updates to project managers or other stakeholders.
• Experience with common change management principles, methodologies, and tools, and with the project lifecycle
• Experience with large-scale organizational change management efforts

Lead Business Strategy Analyst

We are seeking Business Strategy Analysts for a large financial services company.
100% remote!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
 
Overview: 
Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
Leads integration of the analytic strategy and business strategy.
Leads and oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.
Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
Serves as a team lead and provides guidance and on-the-job training to team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.


Minimum Experience:
8 years of data & analytics or strategy consulting for a financial services /insurance 
Experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights.
Strong analytical skills with experience using hypotheses-driven problem solving.
Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau).
Experience influencing business decisions.
Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.
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Project Manager

We are seeking Project Managers for a large financial services company in San Antonio.

100% WFH!

To apply, send resume to recruiting@millgroupusa.com

Overview:
Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.
Works closely with cross-functional teams and resources to achieve program and milestones within established timeframes.
Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.
Accountable for planning, directing and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.
Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.

Requirements:
8 years of relevant experience in project or program management, including planning, tracking and delivery.
Expert knowledge of project management tools and methodologies.
Experience in project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
Strong executive level communication and negotiation skills
PMP certification preferred
SAFe certification is a plus

Preferred:
Risk management/ Governance projects
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Process Analyst

 
We are seeking a Lead Process Analyst for a large financial services company. 100% Remote 
 
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Overview: 
Leads Process Improvement projects that deliver measurable cost savings, improved quality, or increased production.
Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
Serves as a technical leader in the deployment of Business Process Management (BPM) through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Experience:
8 years of recent process improvement / process analyst work experience.
Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry
Experience with ARIS process mapping
Experience with Data Wrangling and Analysis 
Expert-level ability to influence and affect change at all levels of the organization
Executive level communications
Solid track record in leading cross-functional teams and projects and successfully delivering results.
Green Belt certification / Black Belt preferred (one which required successful implementation of a process related project that solved a business problem/improved business performance); OR demonstrated completion of 3 Lean/Six Sigma projects. 
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Sr. Cobol Developer

We are seeking COBOL developers for a client in Austin.
Remote – WFH!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
 
Requirements:

COBOL, CICS DB2, JCL Programming experience
Brio/Hyperion reporting experience
Batch coding and implementation experience
Will provide daily support for COBOL CICS applications and new development.

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Server Administrators

We are seeking Server Administrators for a client in Central Austin.

Hybrid work schedule – 2 days in the Office.
 
Requirements:

• 8 years of professional experience working in information technology operations, support, or a related field.
• Experience working with Linux and/or Windows servers and systems.
• Experience working within an operations team supporting an enterprise environment spanning multiple sites.
• Experience in the administration of enterprise applications, services, networks, and operating systems; enterprise backup and recovery procedures, system configuration management tools, operations management and system performance monitoring tools, directories, virtualization, application delivery, and endpoint management.
• Experience with commonly used concepts, practices, and procedures used in maintaining a Windows infrastructure including Windows Server and Windows Workstation operating systems, Microsoft Active Directory, Azure Active Directory Windows Powershell, and Windows group policy management.
• Experience managing Microsoft M365 services including Exchange Online, Teams, SharePoint Online, and Power Platform.

Information Security Specialist Sr.

We are seeking a Senior Information Security Specialist for a client in San Antonio.
Hybrid Schedule – 3 days in office
 
To apply, send resume to: recruiting@millgroupusa.com

Job Duties:

Technology research and recommendations
Assess risks of existing processes to remediate outside attacks
Work with our Fraud partners to remediate identified fraud attacks
Partner with the IAM Process to ensure good customer experiences
Evaluate and determine advances in authentication to lower the risks of synthetic IDs and Account Takeovers (ATOs).

Requirements:

5 years of Cyber Security experience
5 years’ experience with IAM
Governance documentation
Control testing
Knowledge of NIST 800-53

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Information Security Engineers - SSO

We are seeking Information Security Engineers (with SSO) for a client in San Antonio.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
 
Job Duties:
Support the life cycle management of all SSOs from initial creation, modification and retiring SSO configurations for enterprise applications.
Engage with customers daily to ensure timely delivery of SSO and troubleshooting.
 
Requirements:
5 years of Single Sign-on configuration using SAML, OIDC, SCIM
5 years of SSO troubleshooting skills
5 years of experience designing and implementing SSO
Experience with OKTA
 
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Snowflake DBA

We are seeking a Snowflake Database Administrator for a client in San Antonio.
100% remote!!
 
Job Responsibilities:

Build and Implement automation for production deployment in Snowflake
Diagnose and troubleshoot Snowflake database errors.
issue investigation through ServiceNow tickets

Requirements:

5 years of Snowflake DBA experience
3 years of ServiceNow Change and Release Management
3 years of Scripting
Linux
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Admin Assistant

We are seeking Administrative Assistants for an insurance client in San Antonio.

To apply, send resume to recruiting@millgroupusa.com
 
Job Duties:
Pull data from Excel spreadsheets and Outlook emails and use the provided information to update adjuster profiles within the insurance claims system. Written communication may be required via Outlook.
 
Requirements:
Basic Office Suite skills (Excel, Outlook, Word)
Time management and organizational skills
Flexibility working within a dynamic environment where responsibilities can change
Reliable attendance
Strong engagement
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Digital Analyst

We are seeking a Digital Analyst for a client in San Antonio, Texas.
WFH to start but may require 2-3 days in the office at a later time.
 
To apply, send resume to recruiting@millgroupusa.com

Requirements:

2 years’ experience with Adobe Analytics for user journey mapping
2 years of Adobe Analytics Workspace
Experience with Glassbox
SQL experience
Excellent communication skills
Ability to demonstrate findings to executives.
Agile
Rally/Confluence
Adobe Analytics Solution design experience is preferred.
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Junior Compliance Advisor

We are seeking a Junior Compliance Advisor for an insurance client in San Antonio.
To apply, send resume to recruiting@millgroupusa.com
 
Job Description:

Review marketing material for our organization to ensure compliance with an established set of criteria.

Requirements:

1-2 years of a general compliance background
1-2 years of a marketing compliance background with a focus on property and casualty
Strong organizational skills for small scale project efforts
Adobe experience
Good time management skills
Relationship management skills
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Junior Fraud Analysts

We are seeking Junior Fraud Analysts for a client in San Antonio.

To apply, send resume to: recruiting@millgroupusa.com 
 
Requirements:

Ability to determine root cause analysis

Detail oriented research skills to include fraud detection analysis

Strong written and verbal communication skills
 
Experience documenting and improving procedures
 
Excel and PowerPoint proficiency skills
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Instructional Designer

We are seeking Instructional Developers for an insurance client.
Short term project but 100% remote!!

To apply, send resume to recruiting@millgroupusa.com
 
Responsibilities:
Design and develop training courses for P&C employees
Communicate with stakeholders on project needs and status

Requirements:
4 years of Instructional design and development skills for ILT and elearning
1 year experience with Vyond
Experience with Articulate Storyline and Rise
3 years of experience creating and editing videos
Ability to work independently
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Project Manager

We are seeking a Business Project Manager for a financial services client in San Antonio.
Hybrid Schedule – 3 days in office

To apply, send resume to: Recruiting@millgroupusa.com 
 
Job Duties:
Manage day to day deliverables and activities of projects
Provide status and health of ongoing projects
Build forward strategic roadmaps
 
Requirements:
Project Management experience
Ability to identify and exploit constraints within a project
Strategic Storyteller- able to discuss status of projects to executive leadership
Strong communication skills
Expert PowerPoint and Excel experience
Jira and Confluence experience preferred
 
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Data Analyst

We are seeking a Data Analyst for a client in San Antonio, Texas. 
Hybrid in-office work schedule

To apply, send resume to: recruiting@millgroupusa.com

Job Duties:
Builds ad-hoc and standard reports and Tableau dashboards to drive consistent data-driven insights.
Participates in presentation of reports to internal or external stakeholders and communicates the key findings.

Requirements:
4 years of Tableau experience
Strong communication skills
Fast learner
Able to complete work with little supervision
Wiki/webpage experience is a plus.
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Dispute Analyst Jr.

We are seeking Dispute Analyst for a client in San Antonio, Texas. This is an onsite position! 
 
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Overview: 

• This role is reviewing any complaints for disputes (credit card, debit card, fraud/non-fraud) to problem solve and research the issue. 
• Must be able to understand and be knowledgeable of Reg E or Z and determine what happened and what needs to be done to further investigate and resolve the complaint.  

• 2+ years of recent and tenured experience with Reg E OR Reg Z
• 2+ years of recent experience processing any of the following types of Dispute – CC, Debit Card, Fraud and non-Fraud, ACH 

• 3+ years of recent and tenured experience with Reg E OR Reg Z 
• 3+ years of recent experience with all types of Dispute chargeback – CC, Debit Card, Fraud and non-Fraud, ACH 
• 3+ years of recent experience processing any of the following types of Dispute – CC, Debit Card, Fraud and non-Fraud, ACH
• Amex/VROL

Instructional Designer

Life/Health Representatives

We are seeking Life/Health (Medicare) Representatives fin San Antonio, Texas! 

For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Job Description:
Receives and fulfills member service requests for all life /health policy changes through various contact channels. Asks questions to discover key information and life events to understand the need, and documents relevant information. Recognizes verbal cues and potential opportunities to meet the customer’s need through a product or service. Encourages customer to take action to address needs and opportunities.
 
Work Schedule
Availability to work an 8hr shift anytime during our operating hours Monday - Friday, 7:30am-6:00pm CDT

Requirements:
High School Diploma or General Equivalency Diploma
1+years of customer contact experience in a call center environment
1+ years of with Life/Health (Medicare)
Experience multi-tasking within a Windows operating system environment required.
Microsoft Office
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Life/Health Representatives

We are seeking Life/Health (Medicare) Representatives for North Phoenix location! 100% Onsite

For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Job Description:
Receives and fulfills member service requests for all life /health policy changes through various contact channels. Asks questions to discover key information and life events to understand the need, and documents relevant information. Recognizes verbal cues and potential opportunities to meet the customer’s need through a product or service. Encourages customer to take action to address needs and opportunities.
 
Work Schedule
Availability to work an 8hr shift anytime during our operating hours Monday - Friday, 7:30am-6:00pm CDT

Requirements:
High School Diploma or General Equivalency Diploma
1+years of customer contact experience in a call center environment
1+ years of with Life/Health (Medicare)
Experience multi-tasking within a Windows operating system environment required.
Microsoft Office
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Dispute Analyst

We are seeking Dispute Analysts for a client in San Antonio.

To apply, send resume to recruiting@millgroupusa.com
 
Requirements:
1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.

1 year of analytical problem-solving experience.

Experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.

Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).

Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.
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Contract Advisor - Entry Level

We are seeking multiple levels of Contract Advisors for a client in San Antonio, Texas.  This is a HYBRID role working 3 days at the office and 2 days at home.
 
 
OVERVIEW:

Enables sourcing and contracting functions through the identification and assessment of risk in the supply chain, e.g. financial viability of suppliers, cost/price analysis of contracts, market risks, industry risks, etc. Performs cross-functional analysis and research related to sourcing, supplier competition, risk mitigation and due diligence on initiatives across a broad range of topical areas. Provides analytics to assigned clients and cross-functional teams for contract and/or third-party actions. 
 
MINIMUM REQUIREMENTS:

• Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
• 2 or more years of experience working in a financial analysis role or contracting related role, basic drafting and negotiating terms and conditions
• Working knowledge of Microsoft Office Tools and applicable business software

Purchasing Advisor - JR

We are seeking Jr Purchasing Advisors for a client in San Antonio.

Hybrid Schedule-3 days in office, 2 days at home
 
Enables sourcing and contracting functions through the identification and assessment of risk in the supply chain, e.g. financial viability of suppliers, cost/price analysis of contracts, market risks, industry risks, etc. Performs cross-functional analysis and research related to sourcing, supplier competition, risk mitigation and due diligence on initiatives across a broad range of topical areas. Provides analytics to assigned clients and cross-functional teams for contract and/or third-party actions.
 
Job Duties:

• Proven experience as a purchasing agent with the ability to dispatch purchase orders for goods and services.
• Creates Purchase Order (using system-generated template) and asset items in system (as applicable)
• Applies developing knowledge to understand and interpret business requirements.
• Under direct supervision, conducts analysis of cost/price evaluations on routine to moderately complex contract actions and executes the most appropriate cost/price models.
• Assists in assessments of cost elements that provide fair and reasonable cost recommendations in support of contract negotiations.
• Under direct supervision, applies developing knowledge to conduct routine to moderately complex quantitative and qualitative analyses of supplier financials, and business information that inform and improve the soundness of negotiated agreements (contract specifications, terms and conditions, pricing structure, exit strategies, etc.) and mitigate risks for client.
• Performs routine ad-hoc analysis and research in support of potential third-party relationships.
• Manages limited functional projects and/or participates as a project resource on larger departmental or enterprise initiatives.
• Identifies opportunities for improvements to processes and systems.

• Bachelor's Degree or equivalent work experience

• 2 or more years of experience working in a financial analysis role or contracting related role, basic drafting and negotiating terms and conditions

Dispute Analyst

We are seeking Dispute Analysts for a client in San Antonio, Texas.

To apply, send resume to: recruiting@millgroupusa.com  

Required:

1+ year of customer contact in financial services
1+ year of back-office disputes for credit card or deposit claims
Non-fraud investigation experience within disputes.
1+ years of experience with Reg E (Error resolution)
1+ years of experience with Reg Z (Billing Errors-Credit Cards)
UDAAP
 
Preferred:

Zelle experience, highly preferred
VROL experience acceptable.
 
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Integrations Developer

We are seeking an Integration Engineer (Python) for a client in North Phoenix.

To apply, send resume to: recruiting@millgroupusa.com  

Required Experience:

Python
DBT
Big data – Spark/Hive
GIT
Snowflake

Daily Duties:

Write Python code using Snowpark dataframe API to generate features
Write and execute test cases
Deploy processes to DEV/TEST/PROD using DBT
Performance tuning
Validate generated features
Documentation

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UX Researcher (Mobile)

We are seeking a Lead UX Researcher (Mobile) for a client in Plano, Texas! This is a hybrid role. 
 
For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM
 
Overview:
Seeking a highly skilled and experienced User Experience (UX) Researcher with expertise in leading evaluative research efforts and leveraging a variety of research methodologies and tactics. You will be responsible for leading and conducting user research activities to inform the design and development of features, flow, and functionality within the mobile space. Your research insights and recommendations will directly influence product strategy, ensuring the delivery of exceptional user experiences. This role requires a deep understanding of user behavior, excellent research skills, and the ability to collaborate effectively with cross-functional teams.
 
Duties:
Create the plan/approach/methodology, understand how best to leverage stimuli in sessions to get answers for digital and design clients, moderate the sessions, analyze the data, facilitate working sessions and discussion with cross-functional partners and senior leadership, and work with a support role to execute the research. Look at the entire app experience for improvements, enhancements, and new ways of delivering great experience to our members.
 
Required:
• 6 years of demonstrated experience conducting user experience research, employing a variety of approaches including ethnography, contextual inquiry, concept/solution testing, evaluative walk-throughs, card sorts, usability, and similar methods for evaluative research.
Experience with Mobile UX Research with compelling insight and actionable recommendations for the consumer
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and influence decision-making processes.
• Proactive and self-motivated, with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Strong understanding of mobile platforms (iOS and Android) and their unique user experience considerations.
• Experience with RITE testing (Rapid Iterative Testing and Evaluation) and the ability to quickly iterate on designs and translate to inform design and product teams based on user feedback.
• Demonstrated expertise in analyzing and synthesizing complex data into actionable insights quickly, without sacrificing rigor or the integrity of the data.
• Excellent written and verbal communication skills, with the ability to present research findings and recommendations to stakeholders at all levels, including senior and executive leaders.
 
Preferred:
UserZoom
Microsoft
Mural or Miro strongly preferred 


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UX Writer

We are seeking a UX Writer in San Antonio to create user experience content for a financial services client’s website. This is a Hybrid role! 
 
For immediate consideration, email resume and portfolio to: recruiting@millgroupusa.com

Overview:
This role independently leverages human-centered design, user testing, content design principles, omnichannel content strategy, SEO best practices, accessibility guidelines and brand and style guidelines to create content and execute holistic digital content experiences to help solve member problems and achieve business goals.
 
Duties:
The core duty of this job is to do user experience writing for .com, the mobile app, email, text messages and push notifications. The writer must be able to read and analyze the business requirements provided to create the necessary content. They must be able to do strategic thinking, collaborate with subject matter experts and handle working in a very fast paced environment. Writers are expected to finish projects within a span of 1 to 7 days based on complexity.
 
Requirements:
• 2 years user experience /UX writing – must have UX Writing Certification 
• Very familiar with SEO, AP writing experience /style, using style guides (2 years minimum)
• Familiar with working with subject matter experts and design teams to create user experiences (2 years minimum)
 
Preferred:
Financial services industry
 
Top tools:
Microsoft office, Figma and SEM rush
* Microsoft word is used to create the messaging and then transferred into Figma for layout. SEM rush is used for keyword research.
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College Grad-Collections Rep

Sr. Risk Analyst

REMOTE!!

We are seeking a Senior Risk Analyst  for a client in San Antonio.

This position will be WFH for the duration of the assignment.
 
Required Experience:
Risk identification
Control evidence assessment
Operational Risk
Compliance/Regulatory


Job Description:
Provides risk management support for a line of business or staff agency in key risk identification, measurement and aggregation, and the understanding and management of risk through appropriate practices and processes. Assesses and mitigates enterprise and business exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Monitors the risk and control environment to ensure that exposures are kept at acceptable levels and may consult on risk mitigation plans.
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