Looking for outstanding people to work for the world's most innovative companies...
Sr Digital Project Manager
Senior Digital Project Manager
What You’ll Do
- Define and document end-to-end member journeys related to operational messaging
- Assess where messages exist today vs. where they should exist
- Identify gaps, redundancies, and messages that should be improved or removed
- Partner with digital content and design specialists to shape and validate experiences (not create content yourself)
- Use data and analytics to inform decisions, influence stakeholders, and validate outcomes
- Help guide partners through change management, including migration from legacy systems to a modern messaging platform
- Provide thought leadership on digital messaging best practices and experience optimization
- Deep experience in digital messaging, customer communications, or digital experience design
- Strong understanding of how messaging fits into broader member or customer journeys
- Ability to influence and align diverse partners, including overcoming resistance to change
- Experience using tools like Figma to map journeys and collaborate with design teams
- Strong analytical mindset — comfortable using data to support recommendations
- Excellent communication, facilitation, and stakeholder management skills
- Experience working with large-scale digital transformation initiatives
- Background in organizations known for strong digital communication practices
- Familiarity with workflow management tools (Jira or similar)
Business Analyst 3
Business Analyst 3
The ideal candidate will possess deep expertise in business architecture, a proven track record in large-scale digital change, and an intimate understanding of the MITA framework.
Minimum Requirements:
Full Stack Developer
Systems Analyst 3
Full Stack Developers (Angular/Java) will be Responsible for building modern, scalable, cloud-native applications by refactoring legacy systems into microservices, developing responsive frontends, and delivering secure and observable backend services.
Minimum Requirements:
- 7 years of full software development lifecycle experience
- 8 years of proficiency in modern frontend frameworks ( Angular, TypeScript)
- 8 years of strong Java backend development experience
- Experience designing and consuming RESTful APIs
- Strong knowledge of SQL and NoSQL database design
- 8 years’ experience with containerization (Docker, Kubernetes)
- Experience deploying applications in cloud-native or serverless environments
- Familiarity with event-driven architecture patterns
- Experience integrating DevSecOps practices into development workflows
- Experience in using AI tools for development like github , claude code etc
- Experience refactoring monolithic applications into microservices is preferred
- Familiarity with observability tools (Application Insights, Prometheus) is a plus
- Experience with feature flags and progressive delivery
- Ability to produce clean, maintainable code and technical documentation
Systems Analyst 3
Systems Analyst 3
Responsibilities:
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives.
Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer systems.
Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports.
Write detailed description of user needs, program functions, and steps required to develop or modify computer programs.
Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
Requirements:
- 8 years’ experience in systems engineering, DevOps, or site reliability engineering roles
- 8 years of strong experience with Linux/Unix systems and system internals
- Proficiency in one or more programming/scripting languages (Python, Go, Java, Bash)
- 8 years of experience designing and operating highly available, distributed systems
- Strong knowledge of cloud platforms (AWS, or GCP) and cloud-native services
- 8 years of experience with containerization and orchestration (Docker, Kubernetes)
- Strong understanding of monitoring, alerting, and logging concepts
- Experience defining and managing SLIs, SLOs, and error budgets
- Familiarity with incident management, root cause analysis (RCA), and postmortems
- Experience integrating security and compliance into operational workflows
- Familiarity with observability tools (Prometheus, Grafana, Application Insights, Datadog, Splunk)
- Experience operating 24x7 production environments with on-call rotations
- Experience with chaos engineering and resiliency testing
- Experience with feature flags, canary deployments, and progressive delivery
- Strong documentation skills for runbooks, dashboards, and operational standards
Business Analyst 3
Business Analyst 3
Responsibilities:
Develop and maintain highly complex system documents to convey business requirements, support efficient system design, and uphold quality standards.
Develop test plans and liaise with end users to complete user acceptance testing to validate new and existing system functionality.
Serve as a liaison between business and IT teams by providing consultation, documentation, and direction on analysis, design, configuration, testing, and policy implementation within systems.
Reengineer existing system processes and identify new applications of technology to meet business needs.
Identify and communicate potential risks and difficulties at all stages; propose and design strategies to mitigate or avoid them.
Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitor system integration and user acceptance testing prior to implementation.
Requirements:
• 8 years’ experience as a Business Analyst, Systems Analyst, or similar roles
• 5 years’ experience with agile methodology and user story analysis and serving as a liaison between Business and IT teams
• 1 year of experience with the Texas Automated Nutrition System (TANS)
• 1 year of experience with writing system requirements in compliance with federal child nutrition programs operated by TDA
Software Developer 2
Software Developer 2
Requirements:
- 4 years’ experience in AI/ML engineering or advanced data science
- Proven track record of building and deploying production-grade autonomous agents.
- 4 years of strong experience in context engineering
- Deep experience with LangChain, LangGraph, CrewAI, or AutoGPT.
- 4 years’ experience implementing RAG architectures using vector databases
- Proficiency in Python and AI/ML libraries (OpenAI, Hugging Face, Azure AI)
- Experience integrating LLMs via APIs Knowledge of AI governance, model lifecycle management, and evaluation
- 4 years’ experience implementing and extending the Model Context Protocol (MCP) to provide LLMs with secure, standardized access to local and remote data sources Experience implementing AI guardrails, content filtering, and safety controls
- Understanding of data privacy and handling of sensitive data (PII/PHI)
- Experience building multi-agent or autonomous agentic workflows
- Experience optimizing LLM cost, token usage, and performance
- Familiarity with enterprise AI deployment patterns and scalability considerations
Developer/Programmer Analyst 3
Developer/Programmer Analyst 3
Responsibilities:
Database and Jasper Reports Development
Documentation
Bugs: Core and PEIMS projects
Dev/Unit Testing
Participate in Agile development
Requirements:
- 8 years’ expertise working with Jasper Reports
- 7 years’ expertise working with Oracle SQL and PL/SQL
- Proficient in storing, querying, manipulating JSON data in Oracle database
- Proficient in creating complex queries and views using data stored in JS
- 7 years of optimizing performance of stored procs and views accessing data stored
- 7 years of documentation
- 7 years of Dev/Unit Testing
- Agile Development
Database Administrator 3
Senior Database Administrator (Oracle/Azure)
Location: Austin, TX (Hybrid: 3 remote / 2 onsite)Overview
Seeking a Senior Database Administrator to support complex applications, focusing on database optimization, cloud migration, and performance tuning. The role involves working with Oracle databases in an Agile environment, supporting cloud platforms (Azure/AWS).Key Responsibilities
- Install, configure, and maintain Oracle databases
- Lead migration from on-prem Oracle to Azure (Oracle DB@Azure, Blob Storage)
- Optimize database performance and implement monitoring solutions
- Manage backups, recovery, and disaster recovery processes
- Administer Oracle GoldenGate for data replication
- Automate workflows (cron → Oracle jobs)
- Ensure database security, standards, and compliance
Required Experience
- 10+ years database administration
- 8+ years Oracle and SQL Server
- Strong experience in performance tuning and database design
- Experience with Agile (Scrum) and SDLC
- Experience with multi-tier applications (microservices/SOA)
Preferred
- Azure cloud experience and migrations
- ETL processes and Azure SQL
- Power BI reporting
- DevOps / CI-CD (Git)
- Relevant certifications (Azure, DBA)
;
QA Engineer Automated 3
QA Engineer Automated 3
Job Description:
This QA Engineer Automated 3 contractor position performs Quality Assurance activities for an application for the (PCS) Contract Operations team. This application is part of an initiative to enhance and update the System Contract Operating and Reporting application to create a more robust and comprehensive system for agency contract management, monitoring, and compliance activities. This position is part of the Administrative Applications Software Quality Assurance team and is responsible for developing and maintaining automated test cases using Playwright or similar technology, and for developing and maintaining test scripts for both manual and automated testing.
Requirements:
- 10 years’ experience in manual test script execution
- 8 years’ experience in automated QA testing
- 8 years’ experience in QA test script creation
- 8 years’ experience in performance testing
- Experience in QA Automated Test Case Reporting
- 5 years of JavaScript, HTML Experience, Playwright, WebdriverIO, JMeter is preferred
- Experience in Agile, Scrum, Jira, XRay, or Zephyr
- Experience in accessibility testing
ERP Developer 3
ERP Developer 3
Our client is seeking a skilled PeopleSoft Financials developer for a critical migration project. This role's primary responsibilities include analyzing the legacy system built on the .NET framework, reverse-engineering business logic, and extracting critical data, as well as standard PeopleSoft development.
The qualified candidate must possess strong written and verbal communication skills to document and explain the legacy logic to the project team and stakeholders.
Minimum Requirements:
- 8 years of development experience with PeopleTools
- 8 years’ experience working with PeopleTools 8.59 or higher
- 8 years’ experience with an advanced Oracle database
- 8 years’ experience reading and interpreting .NET code (C#, VB.NET) and SQL Server stored procedures.
- 2 years of Legacy to PeopleSoft complex data migrations experience
- Experience working with a public sector organization is preferred
- Experience working with the Comptroller of Public Accounts (CPA) CAPPS Financials is preferred
- Experience with Jira
- Experience working with the Scrum framework
Security Receptionist
We are seeking a Security Receptionist for a client in Tampa, Florida.
To apply, send resume to: recruiting@millgroupusa.com
Responsibilities:
- Front desk support
- Greet visitors
- Customer Service
- Issuing and creating visitor badges
- Collecting registrations
- Checking people in/out
Requirements:
- Experience making visitor badges
- Friendly attitude
- Highly organized
UX Writer
UX Writer
About the Role
We’re looking for a talented UX Writer to join our team. You’ll independently apply human-centered design principles, content strategy, and UX writing best practices to deliver high-quality content across multiple digital channels.
What You’ll Do
- Create and optimize user-focused content for:
- Client website and mobile app
- Emails, SMS, and push notifications
- Translate business requirements into clear, actionable, and user-friendly messaging
- Develop content strategies that align with user needs and business objectives
- Collaborate closely with designers, product teams, and subject matter experts
- Ensure content aligns with:
- Brand voice and tone guidelines
- Accessibility standards
- SEO best practices
- Conduct keyword research and apply insights to improve content performance
- UX Writing / Content Design – 2+ years
- Figma, SEO, AP Style, and Style Guides – 2+ years
- Cross-functional Collaboration – 2+ years working with SMEs and design teams
- Portfolio required (must showcase UX writing samples)
- UX writing (not UX design/research) certification
- Experience with design systems and content management systems
- Intermediate proficiency in Figma
- Background in financial services or insurance
;
Digital Experience Analyst
Digital Experience Analyst
(Entry-Level Opportunity – Launch Your Career in Digital Product Management)
About the Opportunity
Ready to kick-start your career in the digital world? Join a leading U.S. insurance carrier’s eCommerce team and play a key role in shaping how millions of customers interact with our products online.
As a Digital Experience Analyst, you’ll help create and improve high-impact landing pages that inform, engage, and inspire customers to take action.
You’ll collaborate with experts across marketing, design, and technology to make sure every page tells a clear story, looks great, performs well — and delivers results. This is the perfect opportunity for a recent graduate who’s detail-oriented, curious, and excited to learn how digital strategy, content, and analytics come together to drive business success.
What You’ll Do
Support the development and optimization of product landing pages for multiple insurance lines. Coordinate updates with design, content, SEO, and compliance partners. Track timelines, deliverables, and key performance metrics for each project. Research competitor websites and share ideas to improve our digital experience. Build and maintain organized project documentation, reports, and dashboards. Present progress and findings in weekly status meetings with team members and stakeholders.
What We’re Looking For
- Bachelor’s degree in Marketing /Design
- Strong GPA (3.25 or higher preferred).
- Solid understanding of Microsoft Excel, PowerPoint, and Word.
- Excellent communication skills — both written and verbal.
- Strong attention to detail, curiosity, and a love for problem-solving.
- Interest in digital marketing, online shopping experiences, or product strategy.
- Enjoys working with data and technology to improve performance.
- Naturally curious and love learning how things work.
- Proactive — you don’t wait to be told what to do next.
- Detail-oriented — you notice the small things that make a big difference.
- Creative — you like finding new and better ways to do things.
- Analytical — you’re comfortable in Excel and enjoy using numbers to tell a story.
- Collaborative — you communicate well with people across teams.
How to Apply: Submit your résumé to recruiting@millgroupusa.com with a short note sharing why you’re excited about starting your career in digital product management and online customer experience.
;
Copy Editor Intermediate
Copy Editor
Required Skills
- UX Writing / Content Design – 4+ years
Creating user-focused digital content using human-centered design principles. - SEO & Editorial Standards – 2+ years
Strong knowledge of SEO best practices, AP Style, and editorial style guides. - Cross-functional Collaboration – 2+ years
Experience working with design teams and subject matter experts to develop effective digital experiences.
- Figma
- SEMrush
- Adobe Experience Manager (AEM) – preferred
- Write and edit clear, concise, conversational content for digital experiences aligned with brand and style guidelines.
- Collaborate with designers, product teams, and stakeholders to deliver cohesive user experiences.
- Work within Figma to edit copy within components, frames, modals, and prototypes and navigate design layers.
- Apply SEO best practices using SEMrush to optimize digital content.
- Publish and manage content through AEM.
- Analyze business requirements and translate them into effective user-focused content.
- Deliver high-quality work in a fast-paced environment, often completing projects within 1–3 days depending on complexity.
- UX Writing Certification
- Strong portfolio or writing samples (required)
- Experience building page flows from component libraries in Figma
Sr. Business Analyst
Senior Business Analyst (Fraud / Data / Project Delivery)
We are seeking a Senior Business Analyst to support Fraud Strategy and Fraud Modeling initiatives by translating complex technical requirements into clear business solutions. This role partners with cross-functional teams to manage project intake, define requirements, and support delivery of fraud technology initiatives.
Key Responsibilities
- Partner with fraud strategy, modeling, and technology teams to gather, analyze, and document business requirements.
- Conduct project intake and scope definition for new fraud technology initiatives.
- Create Business Requirement Documents (BRDs), process flows, and functional specifications.
- Support project delivery and execution using JIRA / JIRA Work Management (JWM).
- Track initiatives from request intake through development, UAT, and deployment.
- Facilitate meetings with stakeholders and translate technical concepts for non-technical audiences.
- Support UAT coordination, release activities, and post-release validation.
- Identify process improvements, KPIs, and cost reduction opportunities.
- Business Analysis & Stakeholder Communication – 5+ years
Ability to translate complex technical concepts into clear business requirements and documentation. - Fraud Analytics / Data Pipelines / Data Modeling – 3+ years (preferred)
Experience supporting fraud strategy, analytics models, or data pipeline initiatives. - Project & Initiative Management – 4+ years
Ability to manage project deliverables, timelines, and cross-team coordination.
- JIRA / JIRA Work Management (JWM)
- SQL / Database technologies (Oracle PL/SQL, MySQL or similar)
- Confluence and defect tracking tools
- Experience supporting large-scale enterprise applications
- Knowledge of data structures, reporting, and KPI analysis
- Experience with Agile delivery environments
- Strong collaboration skills with both technical and business stakeholders
- Fraud technology initiative intake and prioritization
- Requirements documentation and stakeholder alignment
- Cross-team coordination for feature refinement, UAT, and deployment
- Monitoring project progress and escalating risks or roadblocks
UX Designer Sr.
Senior UX Designer
We’re looking for a UX Designer with a strong visual design foundation to support and evolve our digital product experiences.
You’ll contribute to the creation and maintenance of scalable design systems, ensuring consistency across platforms while helping shape how users interact with our products visually.
Key Responsibilities
- Design and develop iconography systems that enhance usability and visual clarity
- Create and refine custom typefaces and typographic standards
- Build and maintain icon and illustration libraries within a design system
- Produce assets tailored for native applications and web platforms
- Collaborate with UX, product, and engineering teams to support digital experiences
- Leverage design system libraries and components for scalable design solutions
- Ensure consistency, accessibility, and quality across all visual assets
Required Qualifications
- Experience as a UX Designer, Visual Designer, or similar role
- Strong background in iconography, illustration, and visual design systems
- Experience working on digital products (web and/or native platforms)
- Solid understanding of typography and typeface development
- Experience managing and scaling icon/illustration libraries
- Familiarity with design system tools and library features
- Proficiency in Sketch or similar design tools
Preferred Qualifications
- Experience in UX, Product, or Interaction Design
- Familiarity with Figma or willingness to transition to Figma
- Understanding of component-based design systems and workflows
;
UX Designer Jr
We are seeking Junior UX Designers who are early in their careers and eager to grow within a collaborative, fast-paced design systems environment. This is an excellent opportunity to gain hands-on experience contributing to enterprise-level UX design.
Key Responsibilities
- Contribute to creating and maintaining reusable components and patterns
- Collaborate with cross-functional teams including designers, developers, and product teams
- Assist in translating brand guidelines into scalable digital experiences
- Help ensure accessibility and usability standards are met across platforms
- Participate in design reviews, feedback sessions, and iterative improvements
Required Qualifications
- Up to 2 years of UX design experience (including internships or academic experience)
- Basic understanding of enterprise design systems and their importance
- Exposure to native platforms (iOS and Android) or willingness to learn
- Ability to collaborate effectively with cross-functional teams
- Strong willingness to learn and adapt quickly in a dynamic environment
Preferred Qualifications
- Experience contributing to or working on a rebrand initiative
- Strong visual design skills and an eye-catching portfolio
- Experience with Figma and Atlassian Suite (strongly preferred)
- Familiarity with Sketch or similar design tools
- Experience with design system documentation tools such as Zeroheight, InVision, or Knapsack
Copy Editor Sr
Senior Copy Editor (UX Writing / Content Design)
We are seeking a Senior Copy Editor with strong UX writing and content design experience to create clear, engaging, and high-performing digital content. This role supports innovative and compliant digital experiences that serve members, service representatives, and business partners. The ideal candidate is highly collaborative, detail-oriented, and comfortable working in a fast-paced, deadline-driven environment.
Top Required Skills
- UX Writing / Content Design – 6+ years
Creating user-focused digital content using human-centered design principles. - SEO & Editorial Standards – 4+ years
Strong knowledge of SEO best practices, AP Style, and editorial style guides. - Cross-functional Collaboration – 4+ years
Experience working with design teams and subject matter experts to develop effective digital experiences.
- Figma
- SEMrush
- Adobe Experience Manager (AEM) – preferred
- Write and edit clear, concise, conversational content for digital experiences aligned with brand and style guidelines.
- Collaborate with designers, product teams, and stakeholders to deliver cohesive user experiences.
- Work within Figma to edit copy within components, frames, modals, and prototypes and navigate design layers.
- Apply SEO best practices using SEMrush to optimize digital content.
- Publish and manage content through AEM.
- Analyze business requirements and translate them into effective user-focused content.
- Deliver high-quality work in a fast-paced environment, often completing projects within 1–3 days depending on complexity.
- UX Writing Certification
- Strong portfolio or writing samples (required)
- Experience building page flows from component libraries in Figma
Instructional Designer
Instructional Designer – Remote!
Job Description:
Creating new training such as ILT, eLearning, videos, depending on the final request from the business.
Content is centered around auto non-injury claims.
Must be able to work in a fast-paced, agile environment.
Requirements:
- 3 or more years of Instructional Design/ILT
- Experience in an Agile Environment.
- Strong communication skills to collaborate with SME’s
- Adobe Suite & Articulate
- Ability to handle multiple projects/deadlines at once
- Audio Editing experience
- Strong work ethic
- Portfolio is required
- Insurance experience is preferred
;
UX Designer: Senior
Senior UX Designer
Required:
- Ideally 8 years of UX Design
- Figma- must be strong in this tool to include local libraries, variables, auto layout etc.
- Design Systems
- Enterprise Level experience (open to candidates who worked for an agency who supported large enterprise companies as well)
- Native experience
- Able to solve complex UI/UX problems
- Strong Communication- be able to defend design decisions/rational
- Portfolio- website ideally (needs to be modern, clean)
Preferred:
- Working with/on Design Research (not the focus)
- Workshop Facilitation
;
Senior Insurance Process Improvement Analyst
Senior Insurance Process Improvement Analyst
Onsite (San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; Chesapeake, VA; Plano, TX)
We are seeking a Senior Insurance Process Improvement Analyst – Claims Optimization to join our Optimization team, focused on improving claims processes for adjusters and members. This role partners closely with claims operations, data, and cross-functional stakeholders to analyze workflows, identify gaps, and implement sustainable improvements that enhance efficiency, accuracy, and member experience.
Key Responsibilities
- Analyze end-to-end claims processes and identify opportunities for improvement
- Partner with claims adjusters, operations, and business stakeholders to understand pain points and operational challenges
- Use data to evaluate current-state performance and inform recommendations
- Design and implement process improvements, controls, and risk mitigation strategies
- Develop documentation, SOPs, and process standards to support consistent execution
- Monitor outcomes and drive continuous improvement quarter over quarter
- Collaborate with cross-functional teams including operations, analytics, quality, and vendor partners
- Support optimization initiatives across property and casualty claims workflows
- 6+ years of experience in insurance process improvement
- Strong understanding of property and casualty claims (property/homeowners preferred)
- Proven experience analyzing data and driving process improvements
- Advanced proficiency with Microsoft Excel, PowerPoint, and Word
- Strong communication and stakeholder management skills
- Ability to work independently, take initiative, and solve complex problems
- Comfortable operating in ambiguous environments without prescriptive instructions
- Ability to work onsite in one of the listed locations
- Experience with property (homeowners) claims optimization
- Exposure to catastrophe (CAT) claims processes
- Process improvement background (Lean, Agile, Six Sigma a plus)
- Experience owning a process or operational workflow end-to-end
UX Writer / Content Designer
UX Writer/Content Designer Sr – 100% REMOTE
Schedule: M–F, 8–5 or 9–6 CST (regardless of contractor’s time zone)
Location: 100% Remote (unless in SAT, then Hybrid with 4 days per week in the SAT HM office)
Daily Duties
Our user experience writers use Figma to create their content and layout - sometimes they use MSWord. SEM rush is used for keyword research.
Required skills
- User experience writing or content design (4 years minimum)
- UX Certification Required
- Very familiar with SEO, AP style, using style guides (4 years minimum)
- Experience working with subject matter experts and design teams to create user experiences
- Proficient with Figma
- Other Tools: SEM Rush and MS Word
- Strong Portfolio or writing samples – A MUST!
- Experience writing for servicing and onboarding flows, storefront pages, omni-channel, text messages, push notifications, emails
- Ability to write in a conversational tone
- Ability to work in a fast-paced, deadline-driven environment
- Ability to use constructive feedback and adapt writing style when needed
- Financial Services industry writing experience
- Experience using Adobe Experience Manager (AEM)
- Familiar with AI prompt writing
- Intermediate use of design systems/content management systems, intermediate knowledge in Figma and experience in financial/insurance services are a plus. SEO writing experience is also a plus.
Data Entry Clerk
Schedule:
Monday/Tuesday: 6-2:30, or 6:30-3:00
Wednesday-Friday: 8:00-4:30
Daily Duties:
Check scanning
Check Processing
Review journal entries
Volume and SLO entering
Key Control Reviewing
Requirements:
Data Entry experience
Detail Oriented
Microsoft Office proficiency
Preferred:
Salesforce
Check processing or scanning experience
Understanding of accounting
Digital Project Manager
Digital Project Manager – REMOTE
This role is responsible for providing project management support to a digital risk mitigation team that provides the following back-office services:
- Performs annual compliance reviews of over 1,000 digital eCommerce experiences (i.e. digital landing pages, product quotes and buy flow pages, etc.).
- Owns processes and controls that ensure compliance with enterprise policies relating to digital content.
- Retires digital landing pages that are outdated or no longer valid.
- Maintains digital disclosure library.
Minimum Experience:
- Strong knowledge of Project Management practices.
- High proficiency with Microsoft Office
- Strong Communication Skills (both verbal and written) – this role will interface with numerous stakeholders, and they will need to be able to communicate with the stakeholders effectively and efficiently (2 + years).
- Strong Planning and Execution Skills – this role will require the ability to plan out several small projects involving several stakeholders, leading the project, serving as a one of the project resources on some of the projects, and escalating any concerns along the way (2 + years).
- Strong experience with maintaining and analyzing metrics.
- A plus would be experience with process improvement – documenting existing processes, monitoring process effectiveness, making recommendations to improve processes, etc.
Preferred Experience:
- Strong Understanding and Knowledge of Digital Online Shopping Experiences – familiarity with how companies use the digital channel to promote, sale and service their products (2 + years).
- Experience working in Jira Workforce Management (JWM)
- Proactive and a problem solver
Data Entry Specialist
We are seeking a Data Entry Specialist for a client in San Antonio.
Job Duties:
Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
Requirements:
2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus
;
Loan Origination Call Quality Review Specialist
Loan Origination Call Quality Review Specialist – Phoenix
Responsibilities:
· Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
· Identify overall compliance related behavior trends and communicate to management
· Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
;
UX Copywriter
We are seeking a UX Copywriter. 100% Remote - WFH
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.
Responsibilities:
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager
Requirements:
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
;