Looking for outstanding people to work for the world's most innovative companies...
BI-ETL Mid & Sr.
ETL Developer (Sr.) Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
BI/ETL Developer - MID
ETL Developer (Mid) Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Mid Level- Minimum 3 years experience Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master MID/SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Platform Software Engineer - API - MID/SR
Platform Software Engineer - API - MID and SR Level Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework MINIMUM REQUIREMENTS SR Level • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
Platform Software Engineer - API - MID/SR
Platform Software Engineer - API - MID and SR Level Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework MINIMUM REQUIREMENTS SR Level • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
Automation Developer & Integrator - (SDET) - MID/SR
SDET - Automation Developer and Integrator Mid and SR Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML
Software Integration Eng-MID/SR
Software Integration Engineer - Mid Level Job Purpose of Job Software Integration Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Integration Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Integration Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an intermediate-level position. Incumbents acquire and apply maturing knowledge of the business, its products, and or processes and may participate in all phases of software development lifecycle. Integration Engineers work with limited guidance on moderately complex work assignments and problem resolution. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. • With guidance begins to install, customize and integrate commercial software packages. • Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. • May begin to identify issues that impact availability. MINIMUM REQUIREMENTS • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree • AND, 2+ years of software development experience utilizing one of the following but not limited to Java, C++, C#, JavaScript, Python, C with at least 6 months’ experience integrating and configuring vendor products. PREFERRED • 1+ years experience integrating/configuring Physical Security systems (Ccure, Nice Vision, Nice Situator, etc) • 1+ years experience with network operations • 4+ years hands on experience working as a Software Engineer integrating/configuring with vendor products. • Clear understanding of Agile execution utilizing scrum practices • Experience developing, deploying and integrating with cloud and hosted applications • 2+ years experience with source control systems like but not limited to GIT, GIT-CI, RTC, GITHUB • 2 + years experience scripting with Linux Shell or Win. PowerShell • 2+ years experience using file transport protocols such as: FTP, SFTP, SCP Software Integration Engineer - Senior Level Job Purpose of Job Integration Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Integration Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Integration Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. • Analyzes and designs specifications for less experienced internal and third party team members to execute. • Acts as a technical resource throughout the development life cycle. • May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree • AND, 6+ years of software development experience utilizing one of the following but not limited to Java, C++, C#, JavaScript, Python, C with at least 2 years integrating and configuring vendor products. PREFERRED • 2+ years experience integrating/configuring Physical Security systems (Ccure, Nice Vision, Nice Situator, etc) • 6+ years hands on experience working as a Software Engineer integrating/configuring with vendor products. • Clear understanding of Agile execution utilizing scrum practices • Experience developing, deploying and integrating with cloud and hosted applications • 3+ years experience with network operations • 2+ years experience with SaaS, IaaS, or PaaS • 2+ years experience with source control systems like but not limited to GIT, GIT-CI, RTC, GITHUB • 4+ years experience scripting with Linux Shell or Win. PowerShell • 2+ years experience using file transport protocols such as: FTP, SFTP, SCP
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master Mid
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
Platform Software Engineer - API - MID/SR
Platform Software Engineer - API - MID and SR Level Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework MINIMUM REQUIREMENTS SR Level • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
BI/ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Platform Software Engineer Sr.
Platform Software Engineer - API - MID and SR Level Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework MINIMUM REQUIREMENTS SR Level • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
Platform Software Engineer - SR
Platform Software Engineer - API - MID and SR Level Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework MINIMUM REQUIREMENTS SR Level • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
Scrum Master MID
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Automation Developer & Integrator - (SDET)-MID/SR - (IT Experience(RR)) rr
Sr SDET - Automation Developer and Integrator Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML
Java Software Engineer - Web Services - Senior Level
As a Java Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software engineering/development experience utilizing Java with at least 2 years experience working with Web Services REST or SOAP PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology (Scrum, Lean, SaFe, etc.) • 2+ years experience with JavaScript • 2+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using container frameworks like OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, or Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Cloud infrastructure application development with vendors like AWS, Google or Microsoft. • Experience testing in REST services • Experience in design and develop automated tests and frameworks
SDI Sr. - COGNOS
We are seeking a COGNOS Developer for a client in San Antonio, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Job Overview: Production support IT support Business support Minimum Requirements: 1-5 years current experience as a Software developer requirements gathering, design, code, unit test, final acceptance testing, field deployment, operation, and maintenance ETL experience using either Informatica or Data Stage or an equivalent technology Korn shell scripting (priority) Essbase Cognos Familiar with financial forecasting
ETL Developer Mid
We are seeking an ETL Developer for a client in San Antonio, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Job Overview: Production support IT support Business support Minimum Requirements: 1-5 years current experience as a Software developer requirements gathering, design, code, unit test, final acceptance testing, field deployment, operation, and maintenance ETL experience using either Informatica or Data Stage or an equivalent technology Korn shell scripting (priority) Essbase ETL Familiar with financial forecasting
Software Developer & Int - SERVICE NOW
We are currently seeking talented ServiceNow Developer for our San Antonio, TX facility. PURPOSE OF JOB Acquires and applies broad knowledge of the business, its products, and/or processes. Gathers and analyzes user and system requirements, respond to outages and creates application system models. Prepares concepts for information system solutions and may evaluate the cost-effectiveness of these concepts. May coordinate system application transition from development teams to maintenance and production team; constructs and implements necessary controls to assure system / application traceability. Ensures system improvements are successfully implemented and monitored to increase efficiency. Applies and enhances policies, standards and procedures. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. JOB DUTIES • Consistently applies learned processes, procedures and workflows to include (however not limited to) the software development lifecycle and/or release processes. • Creates system requirements, performs design and analysis, coding to requirements, unit testing of core system functionality and corrects defects during various phases of testing. • Continuously integrating with external tools and applications of varying technologies. • Consistently deliver functional products that provide business value in a defined timeline. • May serve as the subject matter expert on development techniques. Creates system documentation/play book and participates as a reviewer and contributor in requirements, design and code reviews. • Receives more complex work packages from manager/delegates. Develops accurate estimates, and creates project and component work packages based on specifications. • Identify ideas to improve system performance and impact availability and resolves complex technical design issues. • Perform technical troubleshooting to facilitate root cause analysis of system issues. • May serve as a mentor on procedural matters to junior team members. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) Preferred • ServiceNow Platform development, IT Service Management, and Automation & Orchestration. • Coding languages (e.g. Java, JavaScript, C#). • Concurrent DevOps approaches like GitLab, CI/CD and monitoring. • Frameworks like AngularJS and Git. • Build automation systems like Gradle. • Test-driven development and unit testing. • Agile development methodologies.
User Experience Designer / Service Designer Lead
User Experience Designer / Service Designer Lead Summary Candidates should be well-rounded service and interaction designers with the ability to demonstrate thought leadership and a thorough understanding of the principals of user-centered design. These designers create exceptional user experiences, acting as customer advocates. They think holistically through every touch-point and go beyond the screen when designing the ideal user experience. Excellent communication and presentation skills are critical. Candidates must have an ability to deliver a message clearly and concisely to an executive audience, crafting compelling presentations that demonstrate the effectiveness of UX concepts. Minimum Experience • Bachelors Degree from an accredited university or 6 years work experience • 8+ years experience working with user-centered design development and process management with product, and/or service design • 4+ years experience creating sketch, wireframe, and document and envision concepts • 4+ years experience with digital technologies and channels • Experience with product and service design • Experience leading large cross-functional team projects • Executive presentation and communication skills • Workshop facilitation skills • A diverse portfolio of past work that shows depth of thinking and solutions Job Duties / Skills • Leverages expert business/analytical user-centered design knowledge to lead the collaboration with stakeholders through the Service Design process; Discovery, Ideation, Design and Pilot / Launch. • Acts as a thought leader in team working sessions. • Synthesizes and interprets large amounts of quantitative and qualitative data. • Champions and effectively communicates findings into high-fidelity visuals. • Creates holistic experience designs and recommendations for development and execution. • Develops innovative proposals and target state experiences. • Applies an expert understanding of member needs, staff needs, and business goals to tell a single story. • Communicates design ideas proficiently with well-developed writing, presentation and story-telling skills to a variety of audiences including executive levels. • Ideal candidates are actively engaged, passionate, and flexible with the ability to be a creative problem solver and enjoy connecting with people. • Able to think strategically to identify root causes and get beyond treating symptoms. • Reliably and consistently accomplish important work with strong action-based performance. • Seek to understand our users, employees and marketplace to contribute effectively. • Conceptualize hard problems and opportunities to find practical solutions that minimize complexity and prove to be useful and actionable. • Hold a strong set of values that guide you to make tough decisions with ease. • The courage to say what you think and ability to admit when you make mistakes. • Seek the best solutions and ideas for the users, leaving your ego at the door. • Share information and ideas openly. A mix of skills and expertise is what we look for in Experience Designers: • Creating wireframes, prototypes, blueprints, IA and mock-ups • Sketching, storyboarding, phone conversation guidelines and scenario development • End-to-end experience design strategy • Facilitates envisioning and co-creation workshops • Qualitative, ethnographic and evaluative research • Maintain awareness of evolving UX standards and best practices • Interaction design and continuously seeking new ways to interact with users • Sensitivity to the emotional, cognitive, environmental, and military culture needs • Collaborate with cross-functional teams to design solutions • Consider business and technology constraints • Understanding current call center technologies and capabilities to support service delivery • Broad portfolio displaying the use of UX practices in a variety of mediums
iOS Infrastructure Dev Mid
iOS Developer - Senior Level Job Job Summary Looking for an experienced iOS Developer to help us develop next gen applications. You will develop mobile applications in a highly agile environment. You will work within a team delivering new functionality and maintaining existing functionality with the highest of quality. You will be responsible for all aspects of iOS application efforts. This will include defining, developing and supporting mobile infrastructure services, maintaining system documentation, integration of new modules into the applications, along with insuring the robustness of your solution through automated testing. • Design, code, analyze, and test systems for iOS applications, including iMessages and iOS Extensions • Develop applications for time-sensitive projects while considering business/system requirements. • Communicate with a team of developers, designers, project managers, and other personnel to ship new features. • Maintain project, drafts, files, codes and scripts in an organized manner that allows other team members to make edits/suggestions/changes. • Share knowledge and expertise with others. MINIMUM REQUIREMENTS • Proven ability to deliver high quality functional code to customers. • Bachelor’s degree or (5 additional years of IT experience beyond the minimum required may be substituted in lieu of a degree) • 4+ years relevant iOS development experience PREFERRED • 4+ years’ experience with iOS framework development • 1+ years’ experience with iOS development tooling to include Xcode, Gitlab and CocoaPods • 6+ months experience with iOS infrastructure design elements such as dependency injection and factory pattern • Experience mentoring and teaching others DESIRED CHARACTERISTICS iOS Developers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committee • Exceptionally detail-oriented
Android Mobile Developer Mid
Android Mobile Developer – Mid Level Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree or four additional years of related experience in lieu of a degree. • And 4 years experience in software development within a specific discipline or technology PREFERRED • Proficiency in either Android techniques and practices • Experience working in an Agile environment
Software Developer & Int Sr
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integ Mid or Sr
Software Developer & Integ Mid or Sr Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Daily tasks: Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Conducts root cause analysis of issues, review new and existing code and/or perform unit testing. Creates system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. Partners with experienced team members to develop accurate work estimates on work packages.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Full Stack Developer Jr Mid Sr.
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our workforce and over 90% of member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT Mid - 2+ years / SR - 4 + years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with experience in Java J2EE PREFERRED Mid - 2 + years SR - 4 + years • JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • Java J2EE and Web Services (Restful and SOAP) • Proficient understanding of code versioning tools, such as GIT • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Software Developer & Integrator Jr.
Software Developer & Integrator Jr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, and code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an intermediate-level position. Incumbents acquire and apply maturing knowledge of the business, its products, and or processes and may participate in all phases of software development lifecycle. SDI IIs work with limited guidance on moderately complex work assignments and problem resolution. Minimum Experience: • Bachelor’s degree or 2+ years of work experience in the Information Technology • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from Manager and or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability. Preferred: • 1+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Sr. (Peoplesoft)
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Mid
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools.
Full Stack Developer Mid
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Developer / Programmer Mainframe Senior
Developer / Programmer Mainframe Senior Technical Requirements: Work experience: - 6 to 8 years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks: Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. # 7.2: Design, update and implement Outbound Campaigns and lists. Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the USAA Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the USAA Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the USAA IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files.
Service Designer
SERVICE DESIGNER DESCRIPTION The ideal candidate would have specific experience in Service Design, Design Research and Synthesis, and Process Engineering, specifically Process and Value Stream Mapping and Root Cause Analysis. This person will be part of a team that works on enterprise-wide transformation projects and will participate in all aspects of user research. We are looking for a Service Designer with strong Design Research skills with demonstrated ability to tackle the problems from a holistic view, taking into account the extensive back and front stage systems and processes of how a company works to deliver on customer experience, as well as organizational and behavioral considerations. A strong Service Designer who embraces this holistic way of working and thinking would be an excellent fit! The ideal candidate would be expected to: • Lead user research efforts from planning to implementation, translate user needs into practical business applications, identify and design new cross channel product and service opportunities. • Facilitate all aspects of Design Research program, conduct qualitative and quantitative research, map and analyze research data, and synthesize insights. • Be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research, including identification of user needs and goals, task and workflow modeling, ethnography and behavioral archetype development as well journey and empathy mapping and rapid iterative prototyping and testing. • Support all stages of Service Design program development, from the analysis of current state of services from user’s and organization’s stand points to identification of opportunities for improvement, and their translation into business priorities. • Facilitate systems, process and value-stream mapping efforts for the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based. • Support the development of Service Blueprint, including facilitation of highly collaborative design workshops with business and technology partners. • Collaborate with business and technology partners through all stages of Service Design program implementation. • Facilitate the creation and rapid iteration of service prototypes in an Agile environment. Some of the day-to-day activities of the role would include: • Apply research to experience and service design, consult on advanced understanding of user centered design and user research methodologies. • Lead highly collaborative design workshops and requirements gathering sessions with business and technology partners. • Conduct generative and exploratory research both online and in the field and provide recommendations for improvement. • Perform user testing and analysis of internal and external applications, products and services. • Plan, conduct and synthesize generative and evaluative research using standard methodologies. • Work with the design and technology teams to assess and modify products and services. • Work with business partners and subject matter experts to gather and validate business requirements. • Coordinate with multiple product and service teams in the enterprise environment. • Practice experience and service design and educate non-practitioners. • Gather and apply analytical rigor to design artifacts. Required Experience: • Client-side experience working with complex organizations, financial services industry experience is a plus. • Has experience in developing recruitment criteria for research. • Is comfortable facilitating both a 1:1 session and a 20+ stakeholder work session - whatever the need is based on the project phase. • Is comfortable synthesizing generative and exploratory design research with a team. • Has the ability to turn research findings into a compelling narrative to share with stakeholders. • Is comfortable with or wants to learn how to get stakeholder buy-in to do research and implement service and experience design programs. • Is able to navigate a transforming enterprise that is experiencing rapid cultural change. • Is expecting to coordinate with multiple product and service teams in the enterprise environment. • Has equal amounts of desire to practice AND educate non-practitioners. • Is comfortable with or wants to learn how to add analytical rigor to design artifacts. Soft Skills: • Collaborative • Communicator, story teller • Strong Facilitator • Strong interviewer • Self-starter • Organized & Analytical (huge volumes of data) • Improvisation & Adaptability (handling pressure, changing priorities) • Strong project management and planning background • High standards of quality • Welcomes the constructive criticism of their work and is able to constructively review the work of others • Professional (presenting themselves to partners and senior executives) • Quick & avid learner
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Full Stack Developer Mid
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
UI/UX Designer Mid.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Computer Systems Engineer Mid
Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
Computer Systems Engineer Sr.
Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
UI/UX Designer Sr
Senior UX Designer This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
ETL Developer Entry
ETL Developer Entry Primary responsibilities: • Follow Senior and/or tech lead’s instructions to perform labor-intensive basic technical functions such as lower-complexity scripting/programming, data comparison, job monitoring/scheduling and documentation. • Perform repeatable processes and tasks under senior and/or lead’s supervision Minimum requirements: • 4-year college degree in Computer Science, Information Systems or other Math and Engineering majors • 0-4 years working experience Preferred experience: • SQL, ETL tools • Basic programming skills with at least programming language (Python preferred) • Basic Unix scripting
ETL Developer Sr.
ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Software Dvlpr (Turbot Administrator) - Plano
Computer Systems Engineer Mid. Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. • Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. • Generates new solutions leveraging competent skills and knowledge. • Solve complex infrastructure and application problems independently. • Considered fully qualified in one domain. • May serve as a mentor to junior team members. • May be a subject matter expert in one or more specializations within a domain. • Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. • Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. • Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree • 4+ years of relevant business support and/or general information technology support experience • Proficient knowledge of systems administration and/or systems programming skills, Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains Preferred Experience: • Experience supporting Cloud services • Providing controls and enforcing them around Regulatory and Compliance • Administration of Patch management and update tool
UX Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Development Product Owner Sr
Enterprise Payments Platform DPO Experience / Job Summary • Works independently on complex efforts that can span a year or more involving multiple teams within a program. • Incumbents work efforts that involve Enterprise platform and/or multiple systems integration for major elements of technical infrastructure. Within scaled Agile organizations, incumbents may work Epic-level efforts that coordinate distribution to and release across multiple scrum teams. • Serve as an expert in more than one particular system / domain capable of leading development across multiple teams at the program level. • Identify, engage, influence and lead business/ technical stakeholders and Subject Matter Experts. • Partner with sponsors, stakeholders, and IT to translate their requirements for the agile teams; Assist with program and team level plans related to schedule and scope. • Collaborate with, cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps. • Manage, prioritize and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the program level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Review and accept, or decline, output of development to ensure specified acceptance criteria have been completed. • For Agile programs and project level teams, elicit, create, own and maintain a prioritized work backlog(s) based on a and business value across multiple work streams. (Feature/Scope backlog(s) can include epics, and complete user stories so that they are consumable and testable by the Agile team or program.) • Assist with translating business requirements into technical design and system requirements. Required - Bachelor's degree (or equivalent work experience) • Preferred – Master’s degree in a relevant discipline • Equivalent work experience: 8 or more years. Required 6+ years of experience in business and/or project delivery; Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile) Advanced working knowledge of agile tool like Jira, Rally, Agile Central. Preferred 8+ years of experience in business and/or project delivery or relevant work experience with Agile; Expert knowledge of multiple technical software delivery life cycles (i.e., Agile) Certified Scrum Product Owner or Certified Scrum Professional.
I/T Prjct Mgr - Mid Level
I/T Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
IT Project Manager – Mid Level
IT Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems
IT Prjct Mgr - Senior
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.
Project Manager – Junior Level
Project Manager – Junior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Experience with industry software development methodologies • Agile Project Management training Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates General Requirements: • All Services shall be performed at USAA facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed USAA plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by USAA. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of USAA.
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to company Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
Process Engineer Mid
Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
Dvlp Prgm Mainframe - Jr
Developer / Programmer Mainframe – Junior Level Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: - up to two years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. #7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. #7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company . • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company . • All code developed under this JOB DESCRIPTION shall be the property of company .
I/T Systems Analyst Mid
IT Systems Analyst Mid Summary: IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. Tasks: • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. • Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses. • Complete work package analysis, develop work package estimates, perform testing and defect analysis. • Provides clarification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 4+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Software Developer & Int Sr
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Integration Engineer Mid
Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability.
SharePoint UI Developer (FULL TIME)
SharePoint UI Developer Technical Requirements: Supplier resources will have the following skills / experience / background: 3-6 years experience. • Creating master pages, page layouts, and site templates in SharePoint. Preferably SharePoint 2010 • Proficient in CSS, XSL, JavaScript, JQuery, HTML • Customizing SharePoint sites using Visual Studio • Experience with deploying SharePoint components using solutions and features • Experience working in a team environment • Experience with source control. Preferably Team Foundation Server or Visual Source Safe • Experience with SharePoint search preferred
ETL Developer Mid
ETL Developer Mid Work experience: Mid Level- Minimum 3 years experience Role: An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using Data Stage SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
ETL Developer SR
ETL Developer SR Work experience: Senior Level- Minimum 5 years experience Role: An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using Data Stage SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
ETL Developer Lead
ETL Developer Mid Work experience: Mid Level- Minimum 3 years experience Role: An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using Data Stage SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Full Stack Developer Mid Sr.
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our workforce and over 90% of member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT Mid - 2+ years / SR - 4 + years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with experience in Java J2EE PREFERRED Mid - 2 + years SR - 4 + years • JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • Java J2EE and Web Services (Restful and SOAP) • Proficient understanding of code versioning tools, such as GIT • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Developer / Programmer Mainframe Senior
Developer / Programmer Mainframe Senior Technical Requirements: Work experience: - 6 to 8 years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks: Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. # 7.2: Design, update and implement Outbound Campaigns and lists. Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the USAA Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the USAA Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the USAA IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files.
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Computer Systems Engineer Mid
Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
Data/Business Solutions Analyst - Entry
Data/Business Solutions Analyst - Entry Job Summary: Participates in gathering business requirements, and in supporting and delivering business solutions. Assists with data analysis, extraction and delivery. Supports the execution of information and data governance. Performs routine work assignments under direct supervision and seeks guidance from team members to resolve or escalate issues. Minimum Requirements: Bachelors degree or 6 years experience in an analytical or technical support function. 0 to 2 years experience in an analytical or technical support function or general data analysis/extraction experience. Basic knowledge of Microsoft Office products. Basic knowledge of identifying and documenting business processes. Basic knowledge of business functional area and processes. Possesses agility for learning technical and business concepts. Successful completion of an analyst assessment may be required. Preferred Requirements: 2+ years general data analysis and/or extraction experience. Basic knowledge of data reporting/analysis tools and techniques (such as business objects, crystal, monarch, etc.). Basic knowledge of relational databases (such as OLTP/OLAP, DB2 Oracle, SQL Server and/or MySQL). Basic knowledge of data extraction techniques and applications. Working knowledge of business functional area and processes. Understands the application of data information to support business functions. Developing knowledge of industry best practices. Basic knowledge of mainframe, EZtrieve, Monarch, JCL, VBA experience. Job Duties: • Participates in gathering basic business requirements that includes defining the business problem, identifying data requirements and isolating data elements. • Maintains and may assist in the development of basic business solutions, which may include data, reporting, business intelligence or analytics. • Performs basic data manipulation using basic data extraction and analytical tools and techniques. • Develops basic business knowledge of the functional area and processes. • Assists with the implementation of technical data solutions standards. • May support data governance, integrity, quality and audit functions.
Full Stack Developer Sr.
We are seeking Full Stack Developers for a large financial services company in Plano Texas For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Purpose of Job: Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our workforce and over 90% of member interactions. Job Requirements: • Spring Framework / Spring Boot (2+ years) • API testing tools - ReadyAPI, Postman, ARC (any exp) • Front-end development preferred – Javascript, React, Angular (optional, any exp) • Already familiar with Jira for Story/Tasks (2 years) • Couchbase Development (2 years) • Kafka Development “preferred” • Java Development (4-5 years) • Docker (any) • Adept at Gitlab branch methods, mainly merges, pipelines and Git-bash terminal commands (2 years)
Developer / Programmer JAVA – Mid Level
Developer / Programmer JAVA – Mid Level Job Role: This position is a hands-on, application developer who will be joining an existing application development team. The ideal candidate should possess demonstrated ability to: - Execute and program on an application development team through all phases of the software development lifecycle - Provide expertise in triaging, diagnosing and resolving complex systems issues - Quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Working knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Working experience and knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Knowledge and working experience of database concepts, database design, data modeling and system architectures. Knowledge and working experience with application design principles, practices, system development methodologies and software life cycles. Knowledge of user interface principles and windows design standards. Knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 4+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Function and execute in all phases of application software development. • Work independently and provide technical aptitude concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Contribute and documents standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Follow project scope and achieve objectives for assigned projects. • Collaborate with team and follow guidance from Sr/Lead. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or assists Sr./Lead with designing applications requiring advanced techniques using leading-edge technologies. • Provides technical expertise and assists Sr./Lead with analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. • Assisting the Sr./Lead with Developing system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Follow and executes application designs often integrating multiple phases or aspects of an overall system design. • Participate in application development design reviews. • Follows project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Maintain and follow standards and guidelines. • Execute systems tests of new state-of-the-art applications to determine potential internal use. • Collaborate with other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Follow and update documentation and other materials supporting application programs. • Provides feedback in determining scope and participates in recommending priorities for system changes. • On-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments
Computer Systems Engineer Sr.
Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
ETL Developer Mid
ETL Developer Mid Work experience: Mid Level- Minimum 3 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
ETL Developer Jr.
ETL Developer Jr. Primary responsibilities: • Follow Senior and/or tech lead’s instructions to perform labor-intensive basic technical functions such as lower-complexity scripting/programming, data comparison, job monitoring/scheduling and documentation. • Perform repeatable processes and tasks under senior and/or lead’s supervision Minimum requirements: • 4-year college degree in Computer Science, Information Systems or other Math and Engineering majors • 0-4 years working experience Preferred experience: • SQL, ETL tools • Basic programming skills with at least programming language (Python preferred) • Basic Unix scripting
ETL Developer Entry
ETL Developer Entry Primary responsibilities: • Follow Senior and/or tech lead’s instructions to perform labor-intensive basic technical functions such as lower-complexity scripting/programming, data comparison, job monitoring/scheduling and documentation. • Perform repeatable processes and tasks under senior and/or lead’s supervision Minimum requirements: • 4-year college degree in Computer Science, Information Systems or other Math and Engineering majors • 0-4 years working experience Preferred experience: • SQL, ETL tools • Basic programming skills with at least programming language (Python preferred) • Basic Unix scripting
Cyber Security Dev Ops Eng Mid
Mission Statement As a Cyber Security DevOps Engineer, you will play a major role in supporting the visions of Cyber Security Operations via development, integration, and support of USAA business systems. You will be part of a team that implements cutting edge IT solutions including vendor software, appliances, and custom-built software. Configuration, customization, and integration with other internally- or externally-hosted systems will also be required. You will be responsible for the applications supporting USAA’s Cyber Security Operations portfolio and the development of the next generation of USAA platforms. Responsibilities • Integrate third-party products with internal systems as well as support and upgrade implemented systems • Develop, configure, and customize software • Integrate data, and design data workflows • Define and implement solutions that improve internal business processes • Translate business requirements into technical feature solutions • Implement front-end (web, mobile) and back-end services that automate business processes and/or solve business needs • Test documentation/execution; issue identification and resolution • Develop in collaboration with geographically dispersed teams • Facilitate root cause analysis of system issues to minimize impact and future occurrences. • Identify and create solutions to improve system performance and availability. Qualifications Minimum qualifications: • Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell • Experience with Google Cloud Platform • Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) • Experience with source/version control systems: For example, Gitlab, Github, RTC • Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms • Experience in using data interchange formats such as XML, JSON, or CSV • Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security • Experience in implementing, customizing and integrating third-party applications • Experience using file transport protocols such as: FTP, SFTP, or SCP • Familiarity with micro-service architectures • Familiarity with container-based application creation and deployment • Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO • Familiarity of multi-data center deployments (public or private) Preferred qualifications: • Experience in implementing and/or using ForgeRock Access and Identity Management product suite, or ForgeRock product suite • Knowledge of authentication and authorization security protocols: Kerberos, SAML, SSO • Experience with ForgeRock implementation and resolution for the issues that come up during such implementation. • Integration and customization of ForgeRock tools i.e use of scripting to write connectors etc for Windows/Unix platforms. • Good understanding of Privileged Account Management • Experience with Java/J2EE • Experience with Active Directory administration. Windows authentication and Linux administration. • Experience with openshift platform and containers Additional Notes: Looking to fill five positions for a new department as follows: • SDI II - 3+ years of experience in above area; • SDI I - 5 plus years in above areas; • SDI Senior - 7 plus years of experience in FR, cloud and security area
IT Systems Analyst Mid
IT Systems Analyst Mid Summary: IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. Tasks: • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. • Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses. • Complete work package analysis, develop work package estimates, perform testing and defect analysis. • Provides clarification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 4+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Technical Writer
Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures.
UX Research Coordinator
We are seeking a Project Manager/Admin in Design Research for a large client in Plano, Texas! Requirements/Additional Details: This person will be working directly with a Designer Researcher. The perfect candidate will have a junior-mid-level background and understand of User Research, MUST be great at multitasking, understands the fundamentals of User Recruitment for interviews, familiar with Design Research Protocol, and has some experience with UserZoom (a digital user research platform for testing remotely). Requirements: Project management 3-4 years Ability to work across/with multiple (design) teams at once; juggle team needs at varying phases of a project 3-4 years Ability to develop relationships with teams across a large organization 3-4 years Sense of when to escalate issues Experience in a user research environment is a bonus Remote user testing tools (UserTesting.com, UserZoom, etc.); Box; Slack; Excel Responsibilities: Co-manage research recruiting function Manage projects Meet with teams to understand research recruiting needs and set expectations re: timeline, budget requirements, etc. Support remote user testing application, post-training Support compliance and risk aspects of the practice (team effort)
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field
Java DevOps Engineer Sr
Java DevOps Engineer Sr Purpose of Job DevOps Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. DevOps Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, DevOps Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. • Analyzes and designs specifications for less experienced internal and third party team members to execute. • Acts as a technical resource throughout the development life cycle. • May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree, or 4+ years of equivalent work experience in IT • AND, 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. PREFERRED • 4-6 years of enterprise grade source code management platforms (Git, GitHub, GitLab, BitBucket, RTC, etc.) • Large scale Linux server administration experience (RHEL preferred) • Object-oriented development experience (Java, C++, C#, etc.) • Server side scripting experience (BASH, Ruby, Python, etc.) • Comfortable working in an agile work environment with a strong customer support component • Web service development experience (REST, SOAP, Ruby on Rails) • JavaScript framework development experience (REACT/REDUX, Angular) • Containerized development/deployment experience (Docker/Kubernetes/OpenShift) • Experience with configuration management/infrastructure as code tools (Puppet, Chef, Ansible, etc.) • Previous experience with deploying a highly available active-active server environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Instructional Designer
Instructional Designer Technical Requirements: Skill requirements adapted from the more mature cognitive and affective behaviors noted in Bloom’s Taxonomy. • Critical thinking and problem solving skills • Skills in extracting and assimilating chunks of information working them into a logical framework • Applying principles of behavioral sciences • Systematically searching for related information Personal aptitudes: • Thinking in both abstract and concrete • must also attend to details • task-oriented but able to work with others • tolerance for ambiguity Preferred Education: Master's degree in instructional technology, psychology, education, behavioral science or closely related field from an accredited college or university or related experience. Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. High Level Course Design Information included in the HLCD: • Business Purpose • Target Population • Course Objectives • Course Map • Task Analysis Plan • Assessment Plan Develop and Document Appropriate Delivery Method. This task includes the identification and documentation of the delivery method of the identified training solution. The delivery method will describe in detail the mechanism(s) to be used for the delivery of the solution. Blended methodologies to be used shall be explicitly detailed. Develop Course Detailed Design. This task shall include: • Lesson Objectives • Instructional Strategy • Delivery Media • Assessment Develop Course Materials. Weekly Status Reporting. Information in the weekly status report will include: • Planned and Unplanned Tasks started and completed • Planned and Unplanned Tasks started and not completed • % Complete for each work product • Issues • Risks
Project Control Analyst
Project Control Analyst SOW Overview/Scope • Provide direct project management support in developing, maintaining and statusing projects via the USAA Enterprise Project Management System and documented processes & procedures. • Responsible for development and maintenance of project schedules based upon interaction with and input from project teams within USAA’s Project Delivery organization. • Responsible for analyzing project schedules using Earned Value and Critical Path Analysis. Technical Requirements: Supplier resources will have the following skills / experience / background: The minimum requirements are: The resource(s) must have the following skills / background: o Two year college or equivalent experience o At least two years developing and analyzing project schedules using project scheduling software o Familiarity with different scheduling methodologies / Frameworks • Agile (SCRUM, Kanban and SaFE) • Waterfall • Incremental Delivery o Familiar with project management processes as they relate to requirements definition, cost estimation, schedule development and schedule control. o Ability to interact with peers, project teams and project managers and all levels of management o Proven ability to identify and resolve issues o Ability to analyze and troubleshoot problems o Able to handle multiple assignments simultaneously o Ability to manage frequent change o Familiar with scheduling IT projects specifically software development and understanding of the software development lifecycle. o Excellent communication skills (verbal and written) o Proficient in MS Office software especially excel Preferred skills / background: o Familiar with Artemis project scheduling tools (ProjectView and CostView) o Used Project Scheduling Tools o Experience with industry software development methodologies o Simple Accounting terminology o Work Item management tools (Agile Central, JIRA, RTC) Tasks / Deliverables: The following itemized tasks / deliverables are to be provided by Supplier in the performance of services described under this SOW. o Provide direct support to Business Agility team o Compile project data and produce reports o Manage multiple front doors (email boxes) o Capture and publish metrics General Requirements: • All services shall be performed at company facilities. • All services shall be completed in accordance with the Agreement as well as the prescribed company's plans, processes, procedures, specifications and guidelines as may be identified in this SOW or as otherwise directed by company. • All deliverables and materials furnished under this SOW shall be considered work made for hire and the property of company.
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Cyber Security Dev Ops Eng Mid
Mission Statement As a Cyber Security DevOps Engineer, you will play a major role in supporting the visions of Cyber Security Operations via development, integration, and support of USAA business systems. You will be part of a team that implements cutting edge IT solutions including vendor software, appliances, and custom-built software. Configuration, customization, and integration with other internally- or externally-hosted systems will also be required. You will be responsible for the applications supporting USAA’s Cyber Security Operations portfolio and the development of the next generation of USAA platforms. Responsibilities • Integrate third-party products with internal systems as well as support and upgrade implemented systems • Develop, configure, and customize software • Integrate data, and design data workflows • Define and implement solutions that improve internal business processes • Translate business requirements into technical feature solutions • Implement front-end (web, mobile) and back-end services that automate business processes and/or solve business needs • Test documentation/execution; issue identification and resolution • Develop in collaboration with geographically dispersed teams • Facilitate root cause analysis of system issues to minimize impact and future occurrences. • Identify and create solutions to improve system performance and availability. Qualifications Minimum qualifications: • Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell • Experience with Google Cloud Platform • Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) • Experience with source/version control systems: For example, Gitlab, Github, RTC • Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms • Experience in using data interchange formats such as XML, JSON, or CSV • Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security • Experience in implementing, customizing and integrating third-party applications • Experience using file transport protocols such as: FTP, SFTP, or SCP • Familiarity with micro-service architectures • Familiarity with container-based application creation and deployment • Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO • Familiarity of multi-data center deployments (public or private) Preferred qualifications: • Experience in implementing and/or using ForgeRock Access and Identity Management product suite, or ForgeRock product suite • Knowledge of authentication and authorization security protocols: Kerberos, SAML, SSO • Experience with ForgeRock implementation and resolution for the issues that come up during such implementation. • Integration and customization of ForgeRock tools i.e use of scripting to write connectors etc for Windows/Unix platforms. • Good understanding of Privileged Account Management • Experience with Java/J2EE • Experience with Active Directory administration. Windows authentication and Linux administration. • Experience with openshift platform and containers Additional Notes: Looking to fill five positions for a new department as follows: • SDI II - 3+ years of experience in above area; • SDI I - 5 plus years in above areas; • SDI Senior - 7 plus years of experience in FR, cloud and security area
Cyber Security Dev Ops Eng Sr.
Mission Statement As a Cyber Security DevOps Engineer, you will play a major role in supporting the visions of Cyber Security Operations via development, integration, and support of USAA business systems. You will be part of a team that implements cutting edge IT solutions including vendor software, appliances, and custom-built software. Configuration, customization, and integration with other internally- or externally-hosted systems will also be required. You will be responsible for the applications supporting USAA’s Cyber Security Operations portfolio and the development of the next generation of USAA platforms. Responsibilities • Integrate third-party products with internal systems as well as support and upgrade implemented systems • Develop, configure, and customize software • Integrate data, and design data workflows • Define and implement solutions that improve internal business processes • Translate business requirements into technical feature solutions • Implement front-end (web, mobile) and back-end services that automate business processes and/or solve business needs • Test documentation/execution; issue identification and resolution • Develop in collaboration with geographically dispersed teams • Facilitate root cause analysis of system issues to minimize impact and future occurrences. • Identify and create solutions to improve system performance and availability. Qualifications Minimum qualifications: • Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell • Experience with Google Cloud Platform • Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) • Experience with source/version control systems: For example, Gitlab, Github, RTC • Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms • Experience in using data interchange formats such as XML, JSON, or CSV • Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security • Experience in implementing, customizing and integrating third-party applications • Experience using file transport protocols such as: FTP, SFTP, or SCP • Familiarity with micro-service architectures • Familiarity with container-based application creation and deployment • Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO • Familiarity of multi-data center deployments (public or private) Preferred qualifications: • Experience in implementing and/or using ForgeRock Access and Identity Management product suite, or ForgeRock product suite • Knowledge of authentication and authorization security protocols: Kerberos, SAML, SSO • Experience with ForgeRock implementation and resolution for the issues that come up during such implementation. • Integration and customization of ForgeRock tools i.e use of scripting to write connectors etc for Windows/Unix platforms. • Good understanding of Privileged Account Management • Experience with Java/J2EE • Experience with Active Directory administration. Windows authentication and Linux administration. • Experience with openshift platform and containers Additional Notes: Looking to fill five positions for a new department as follows: • SDI II - 3+ years of experience in above area; • SDI I - 5 plus years in above areas; • SDI Senior - 7 plus years of experience in FR, cloud and security area
Computer Systems Engineer Mid
Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
Computer Systems Engineer Sr.
Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
UI/UX Designer Mid.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Quality Assurance Manager with Performance Testing Skills
Quality Assurance Manager with Performance Testing Skills Minimum Requirements: • Mercury LoadRunner Experience • Proven Automation project experience • Proven Performance Testing experience • Experience with Unix and J2EE application servers • Ability to work quickly in a team environment Preferred Requirements: • Resource with technical systems aptitude or business background working with one or more of the following: • Property and casualty insurance (e.g. auto insurance, homeowners insurance) • Banking (e.g. credit cards, loans, checking and savings) • Investments (e.g. mutual funds, brokerage) • Life insurance and annuities • Servers, networks, and databases • Customer Relationship Management portals Job Duties: • Developed Test Cases and Conditions. This task will include, but will not be limited to the following: • Documented conditions. • Documented test cases. • Documented expected results. • Prepared Test Data This task will include, but may not be limited to the following: • Identification of data needed for system testing based on test cases • Manipulation of data to meet needs of test cases • Prepared data mapped to test cases • Executed Test Cases and Documented Results. This task will include, but will not be limited to the following: • Execution of test cases for integration testing and system testing • Execution results with differences noted • Defects discovered during test execution logged into appropriate tool(s) as prescribed. • Defect resolution logged as appropriate • Documented defects in identified change management tool • Documented Pass/Fail results in specified tool • Testing Estimates. This task will include, but may not be limited to the following: • Create testing activity estimates for all project life cycle phases • Coordinate estimates with IT Lead • Integrating estimates with Project Control Analyst • Planning This task will include, but may not be limited to the following: • Create High Level Test Plan • Create Final Test Plan • System Test Execution Tasks This task will include, but may not be limited to the following: • Test Execution Status • Completed and configured testing environment • Coordinated test environment builds and code fixes • Coordinated Performance and Regression testing activities • Test Plan progression and integration with Master EPMS Schedule • Defect Management Tasks This task will include, but may not be limited to the following: • Schedule and conduct defect meetings • Coordinate defect fixes • Prepare and report defect metrics to project team • Quality Assurance Tasks Testing measurements to include: • Defect ratios are within identified parameters. • Pareto and Fishbone charts communicating test results and root-cause analysis • Time Metrics Chart, Metrics Chart, Productivity Metrics Chart, Quality Metrics Chart • Test Project reporting: Status Reporting for all testing tasks for each project supported to include: • Progress Against Plan • Test Results • Defect Tracking Results • Testing Dashboards • Test Plan Tasks. This task contains the artifacts and information required to populate company’s Test Planning documents. Included in this task: • Automated Scripts • Data Documentation • Updated performance testing plan • Walk-through of business flows, service level objectives. • Test Execution Tasks: • Automated test scripts in LoadRunner. • Updated Test Case reports from Mercury Test Director. • Signoff of Performance Test Entry criteria. • Analysis Tasks: • Updated Defect reports and written status reports on defects related to performance test phase. • Updated tuning recommendations via testing results documentation • Test Exit Tasks: • Exit meetings conducted and test exit criteria completion noted. • Formal Exit documentation prepared with each test.
UX Designer Sr
Senior UX Designer This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company’s Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
UI/UX Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Service Designer
SERVICE DESIGNER DESCRIPTION The ideal candidate would have specific experience in Service Design, Design Research and Synthesis, and Process Engineering, specifically Process and Value Stream Mapping and Root Cause Analysis. This person will be part of a team that works on enterprise-wide transformation projects and will participate in all aspects of user research. We are looking for a Service Designer with strong Design Research skills with demonstrated ability to tackle the problems from a holistic view, taking into account the extensive back and front stage systems and processes of how a company works to deliver on customer experience, as well as organizational and behavioral considerations. A strong Service Designer who embraces this holistic way of working and thinking would be an excellent fit! The ideal candidate would be expected to: • Lead user research efforts from planning to implementation, translate user needs into practical business applications, identify and design new cross channel product and service opportunities. • Facilitate all aspects of Design Research program, conduct qualitative and quantitative research, map and analyze research data, and synthesize insights. • Be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research, including identification of user needs and goals, task and workflow modeling, ethnography and behavioral archetype development as well journey and empathy mapping and rapid iterative prototyping and testing. • Support all stages of Service Design program development, from the analysis of current state of services from user’s and organization’s stand points to identification of opportunities for improvement, and their translation into business priorities. • Facilitate systems, process and value-stream mapping efforts for the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based. • Support the development of Service Blueprint, including facilitation of highly collaborative design workshops with business and technology partners. • Collaborate with business and technology partners through all stages of Service Design program implementation. • Facilitate the creation and rapid iteration of service prototypes in an Agile environment. Some of the day-to-day activities of the role would include: • Apply research to experience and service design, consult on advanced understanding of user centered design and user research methodologies. • Lead highly collaborative design workshops and requirements gathering sessions with business and technology partners. • Conduct generative and exploratory research both online and in the field and provide recommendations for improvement. • Perform user testing and analysis of internal and external applications, products and services. • Plan, conduct and synthesize generative and evaluative research using standard methodologies. • Work with the design and technology teams to assess and modify products and services. • Work with business partners and subject matter experts to gather and validate business requirements. • Coordinate with multiple product and service teams in the enterprise environment. • Practice experience and service design and educate non-practitioners. • Gather and apply analytical rigor to design artifacts. Required Experience: • Client-side experience working with complex organizations, financial services industry experience is a plus. • Has experience in developing recruitment criteria for research. • Is comfortable facilitating both a 1:1 session and a 20+ stakeholder work session - whatever the need is based on the project phase. • Is comfortable synthesizing generative and exploratory design research with a team. • Has the ability to turn research findings into a compelling narrative to share with stakeholders. • Is comfortable with or wants to learn how to get stakeholder buy-in to do research and implement service and experience design programs. • Is able to navigate a transforming enterprise that is experiencing rapid cultural change. • Is expecting to coordinate with multiple product and service teams in the enterprise environment. • Has equal amounts of desire to practice AND educate non-practitioners. • Is comfortable with or wants to learn how to add analytical rigor to design artifacts. Soft Skills: • Collaborative • Communicator, story teller • Strong Facilitator • Strong interviewer • Self-starter • Organized & Analytical (huge volumes of data) • Improvisation & Adaptability (handling pressure, changing priorities) • Strong project management and planning background • High standards of quality • Welcomes the constructive criticism of their work and is able to constructively review the work of others • Professional (presenting themselves to partners and senior executives) • Quick & avid learner
Service Desk & Remote SSR
Service Desk & Remote SSR JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time. Must have one of the 3: 1. A+ Certification 2. Network + Certification 3. Corresponding Bachelor of Information Systems degree if no certifications have been acquired. Work schedule may vary between these hours: Monday – Friday 6:00am – 7:00pm Be available on-call
Development Product Owner Sr
Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.
Release Train Engineer Mid.
Release Train Engineer Mid. Primary Responsibilities • Facilitates seamless collaboration and maximizes team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Ensure cross team coordination. For Example: should be an experienced Scrum Master for 1-2 teams or moving into in a Release Train Engineer (RTE) role. • Mentors and coaches teams and program teams and other Scrum Masters in Agile practices and mindset. Fosters a growth mindset and spirit of continuous improvement and learning. • Removes impediments to team or Release Train’s progress whether internal or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution. Supports efforts to resolve systemic impediments that continually block teams within their organization. • Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making. • Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity. • Performs risk, issue, and dependency management for the teams and/or program. Also ensures release management practices align to enterprise standards. • Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters. • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them. • Minimum Requirements • Bachelor's Degree or 4 additional years of related experience beyond the minimum in lieu of a degree. • 4 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master, 1 year as an RTE, or working in a similar role in a lean or Scrum environment • Advanced knowledge of multiple Agile delivery frameworks • Advanced working knowledge of Microsoft Office products Preferred Requirements • P&C PAS Auto experience • 2 plus years of Release Train Engineer experience • Prior experience in Property & Casualty • Holds SAFe and Scrum Master certifications: o Certified SAFe® Release Train Engineer o Certified SAFe® Program Consultant o Certified SAFe® Advanced Scrum Master
Quality Assurance Manager with Performance Testing Skills
Quality Assurance Manager with Performance Testing Skills Minimum Requirements: • Mercury LoadRunner Experience • Proven Automation project experience • Proven Performance Testing experience • Experience with Unix and J2EE application servers • Ability to work quickly in a team environment Preferred Requirements: • Resource with technical systems aptitude or business background working with one or more of the following: • Property and casualty insurance (e.g. auto insurance, homeowners insurance) • Banking (e.g. credit cards, loans, checking and savings) • Investments (e.g. mutual funds, brokerage) • Life insurance and annuities • Servers, networks, and databases • Customer Relationship Management portals Job Duties: • Developed Test Cases and Conditions. This task will include, but will not be limited to the following: • Documented conditions. • Documented test cases. • Documented expected results. • Prepared Test Data This task will include, but may not be limited to the following: • Identification of data needed for system testing based on test cases • Manipulation of data to meet needs of test cases • Prepared data mapped to test cases • Executed Test Cases and Documented Results. This task will include, but will not be limited to the following: • Execution of test cases for integration testing and system testing • Execution results with differences noted • Defects discovered during test execution logged into appropriate tool(s) as prescribed. • Defect resolution logged as appropriate • Documented defects in identified change management tool • Documented Pass/Fail results in specified tool • Testing Estimates. This task will include, but may not be limited to the following: • Create testing activity estimates for all project life cycle phases • Coordinate estimates with IT Lead • Integrating estimates with Project Control Analyst • Planning This task will include, but may not be limited to the following: • Create High Level Test Plan • Create Final Test Plan • System Test Execution Tasks This task will include, but may not be limited to the following: • Test Execution Status • Completed and configured testing environment • Coordinated test environment builds and code fixes • Coordinated Performance and Regression testing activities • Test Plan progression and integration with Master EPMS Schedule • Defect Management Tasks This task will include, but may not be limited to the following: • Schedule and conduct defect meetings • Coordinate defect fixes • Prepare and report defect metrics to project team • Quality Assurance Tasks Testing measurements to include: • Defect ratios are within identified parameters. • Pareto and Fishbone charts communicating test results and root-cause analysis • Time Metrics Chart, Metrics Chart, Productivity Metrics Chart, Quality Metrics Chart • Test Project reporting: Status Reporting for all testing tasks for each project supported to include: • Progress Against Plan • Test Results • Defect Tracking Results • Testing Dashboards • Test Plan Tasks. This task contains the artifacts and information required to populate company’s Test Planning documents. Included in this task: • Automated Scripts • Data Documentation • Updated performance testing plan • Walk-through of business flows, service level objectives. • Test Execution Tasks: • Automated test scripts in LoadRunner. • Updated Test Case reports from Mercury Test Director. • Signoff of Performance Test Entry criteria. • Analysis Tasks: • Updated Defect reports and written status reports on defects related to performance test phase. • Updated tuning recommendations via testing results documentation • Test Exit Tasks: • Exit meetings conducted and test exit criteria completion noted. • Formal Exit documentation prepared with each test.
Platform Software Engineer - Mid
Platform Software Engineer - API - Mid Level Job USAA Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS USAA Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
UI Producer Mid
Producer I Plans, organizes and manages the design process to deliver quality outputs in timely fashion. Job Description Facilitates the creation of moderately complex design solutions by participating in defining the business and design requirements, working across departments to establish priorities and execute the organization of the design team’s workstreams. Collaborates with key stakeholders to understand business needs. Coordinates approvals with legal, the business and other stakeholders. Clearly articulates the various facets of the issue and leads the team to resolution. Contributes to the alignment of member experiences across projects, programs, products and channels. Builds strong relationships and manage them on team and across departments Conduscts stand ups, planning and retrospective ceremonies Minimum Requirements Bachelor's degree or 4 years design/creative project management Fully proficient understanding project management methods and strategy. Fully proficient with Microsoft Office. Strong understanding and experience using tools like Asana, Jira, Agile Central to manage team workload Grounded in Agile – SCRUM or Kanban (and don’t have to google it) Preferred: • Direct experience herding designer-type cats • Understands the difference between Agile and Waterflow and that Agile isn’t just “faster” • Loves to orchestrate timelines and juggles priorities well • Is a confident ring leader in agile ceremonies • Builds strong rapport across departments and inspires team • Excellent relationship management and communication skills • Familiar with Human-Centered Design practice or can at least Google it and shine on the philosophy • Owns projects successes and failures • Loves team collaboration and can hang with facilitating workshops • Hungers to learn and experience new things and gets jazzed about design sprints • Gets excited about customer research and synthesizing it • Knows your Spirit Animal
IT Systems Analyst Mid
IT Systems Analyst with Project Management/Scrum Master Experience Job Summary: Provides proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications. Works independently to support IT and business analytics and decision-making processes. Minimum Education: Bachelor’s Degree Required Experience: • 4 or more years of systems analyst experience o Analyzing business and technical information and provides analytical support to business decisions making. o Providing intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes. • Analyzing discrepancies and system failures. • 2 or more years working in an agile environment • 1 or more years managing project budgets and facilitating development of project plans related to schedule, budget, scope and resources. • Generating reports and creating dashboards that effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity. Preferred Experience: • 2 or more years in a Scrum Master role: o Ensuring effective communication within and across teams and Programs; scheduling and facilitating cross-functional meetings. o Facilitating seamless collaboration and maximizing team performance by driving continuous improvement across technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service). • 1 or more years managing risks, issues, and dependencies for the teams and/or program. • Collaborating with internal customers to understand business needs and opportunities. • Leading team projects and activities using project management methodology. • Working knowledge of Jira, or similar tools
SaleForce Developer Mid
Salesforce- Developer Mid. Job Summary: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs. This role is occupied by those who display expertise within their respective areas of specialization that enable them to lead and influence technical direction with an appropriate awareness of decisions and resulting impacts on business and technical objectives. Incumbents effectively evaluate and analyze situations or problems and are expected to exercise judgment in the selection of methodologies, techniques, and evaluation criteria for achieving objectives and results. In addition; Incumbents have productive and solid working relationships with internal and third party team members and, on behalf of management, delegate technical work package. Job Duites/Responsibilities: • Performs professional duties in support of operations for the functional area assigned. • Applies advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. • Manages broad functional and Enterprise projects and/or participates as a SME project resource on larger initiatives. • Identifies opportunities and facilitates significant improvements to processes and systems. • Performs complex tasks under minimal supervision and has discretion to deviate from established procedures and guidelines. Minimum Requirements: • Bachelor's degree or 4+ years of work experience in the Information Technology field. • 6+ years of software development experience demonstrating depth of technical and functional understanding within specific I/T discipline(s)/technology(s) - i.e., Java. • Experience leading software development teams (internal and/or third party) is required. • Passion to work with Salesforce including general configuration activities and development of visual force pages, apex classes and apex triggers. • Knowledge of Salesforce Preferred: • 4+ years with Salesforce including general configuration activities and development of visual force pages, apex classes and apex triggers. • Working knowledge of Salesforce API integration. • Working knowledge of Salesforce Chatter. • Working knowledge of Salesforce Mobile. • Working knowledge of Salesforce CRM. Desired Characteristics: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committee • Exceptionally detail-oriented
UI/UX Designer Mid.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Full Stack Developer Mid
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
IT SCRUM Master Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
I/T Project Manager – Mid Level
I/T Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
Service Desk & Remote SSR
Service Desk & Remote SSR JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time. Must have one of the 3: 1. A+ Certification 2. Network + Certification 3. Corresponding Bachelor of Information Systems degree if no certifications have been acquired.
Service Desk & Remote SSR
Service Desk & Remote SSR JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUITIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time. Must have one of the 3: 1. A+ Certification 2. Network + Certification 3. Corresponding Bachelor of Information Systems degree if no certifications have been acquired.
Information Governance Advisor Senior SAT
Information Governance Advisor Senior Synthesizes key information / data and research inorder to recommend information governance initiatives that meet business goals. Determines business requirements and works with business stewards to determine improvement initiatives. Develops business case and ROI for implementing information governance enterprise wide. Provides strategic partnership for institutionalizing information governance decisions, principles, policies and procedures. Identifies opportunities to include information governance into business processes. Recommends information governance and best practices, tools and associated processes across the enterprise. Authors information governance guidelines, principles, policies, and standards for information / data stewards, stakeholders, and development teams. Orchestrates audits of information governance capabilities through subject matter experts. Conducts 'as is' assessment of information governance process and tools. Prepares formal reports and presentations of findings and recommendations; presents findings to various levels of leadership. Responsible for acquiring and applying advanced knowledge of various lines of the business, channels, and their applications and processes. Experience authoring and gaining adherence to Data development and management standards. Strong experience in process and risks management to include designing, and implementing, managing control execution. Strong experience in process and risks management to include designing, and implementing, managing control execution. Ability to facilitate working sessions and demonstrates an innate curiosity to evaluate how data is consumed and developed to continuously improve the implemented risks and controls. Tools: Info Governance Catalog, MetricStream, IGraphx, Microsoft Office Minimum Education: Bachelor's Degree in Information Architecture, Information Management, Information Studies or a related technical field. 4 years work experience in information governance, information management or information architecture can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in Information Architecture, Information Management, Information Studies or a related technical field OR A PhD in Information Architecture, Information Management, Information Studies or a related technical field Minimum Experience: If Bachelor's degree, 6 or more years experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting. OR If Master's degree, 4 or more years experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting. OR If PhD, 3 or more years experience Information or Data related practices to include: information governance, information
Information Governance Advisor Senior PHX
Information Governance Advisor Senior Synthesizes key information / data and research inorder to recommend information governance initiatives that meet business goals. Determines business requirements and works with business stewards to determine improvement initiatives. Develops business case and ROI for implementing information governance enterprise wide. Provides strategic partnership for institutionalizing information governance decisions, principles, policies and procedures. Identifies opportunities to include information governance into business processes. Recommends information governance and best practices, tools and associated processes across the enterprise. Authors information governance guidelines, principles, policies, and standards for information / data stewards, stakeholders, and development teams. Orchestrates audits of information governance capabilities through subject matter experts. Conducts 'as is' assessment of information governance process and tools. Prepares formal reports and presentations of findings and recommendations; presents findings to various levels of leadership. Responsible for acquiring and applying advanced knowledge of various lines of the business, channels, and their applications and processes. Experience authoring and gaining adherence to Data development and management standards. Strong experience in process and risks management to include designing, and implementing, managing control execution. Strong experience in process and risks management to include designing, and implementing, managing control execution. Ability to facilitate working sessions and demonstrates an innate curiosity to evaluate how data is consumed and developed to continuously improve the implemented risks and controls. Tools: Info Governance Catalog, MetricStream, IGraphx, Microsoft Office Minimum Education: Bachelor's Degree in Information Architecture, Information Management, Information Studies or a related technical field. 4 years work experience in information governance, information management or information architecture can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in Information Architecture, Information Management, Information Studies or a related technical field OR A PhD in Information Architecture, Information Management, Information Studies or a related technical field Minimum Experience: If Bachelor's degree, 6 or more years experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting. OR If Master's degree, 4 or more years experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis and reporting. OR If PhD, 3 or more years experience Information or Data related practices to include: information governance, information
Change Management Advisor Sr.
• Coordinates a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success. Guides work performed by Change Management and partner resources assigned to a specific change effort. • With minimal supervision, develops Change Strategy and Change Plan for a program and/or small portfolio of change. • Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change. Leads work to create change management strategy and plan. Consults on implementation of change plan and adjustments for resistance and acceptance of change. • Coaches and influences executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners. Minimum Experience: • If Bachelor's degree, 3 or more years of related experience (organizational change management, communication, organizational development, marketing, human resources, project delivery or formal or informal people leadership) and accountability for complex tasks and/or projects. (The years of experience must include 2 years change management or change leader experience). • Advanced knowledge of the change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products. • Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence. • Extensive experience with influencing, overcoming resistance to change.
Technical Writer / Technical Writer Sr.
Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures. General Requirements: All Services shall be performed at company facilities. All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. All Tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
UI/UX Producer Sr
UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
Software Integration Engineer Mid.
Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Facilitates root cause analysis of system issues to minimize impact and future occurrences. Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle.
Software Integration Engineer Sr.
Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Facilitates root cause analysis of system issues to minimize impact and future occurrences. Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle.
UI/UX Producer Sr
UI Producer Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
Computer Systems Engineer Mid - Plano
Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
Project Manager – Mid Level
Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
UI/UX Producer Sr.
UI Producer (Creative Producer/UI Producer/User Experience Architect) Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
Software Developer Mid (Cloud)
Software Developer Mid • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third-party team members. • May assist experienced team members with the delegation of work packages. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure
Software Developer Senior (Cloud)
Software Developer Senior (Cloud) • Generates new solutions leveraging competent skills and knowledge. • Solve complex infrastructure and application problems independently. • Independently installs, customizes and integrates commercial software packages. • Drives and supports operational process change within the team, ensuring successful implementation. • Identifies ideas to improve system performance and impact availability. • Creates system documentation/play book(s) and contributes to requirements, design and code reviews. • May serve as the subject matter expert in one or more specializations within a domain. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor to junior team members. • May assist experienced team members with the delegation of work packages. • Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) • Advanced knowledge of systems administration and/or systems programming skills Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure
Computer Systems Engineer Mid.
Computer Systems Engineer Mid. Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. • Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. • Generates new solutions leveraging competent skills and knowledge. • Solve complex infrastructure and application problems independently. • Considered fully qualified in one domain. • May serve as a mentor to junior team members. • May be a subject matter expert in one or more specializations within a domain. • Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. • Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. • Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree • 4+ years of relevant business support and/or general information technology support experience • Proficient knowledge of systems administration and/or systems programming skills, Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains Preferred Experience: • Experience supporting Cloud services • Providing controls and enforcing them around Regulatory and Compliance • Administration of Patch management and update tool
Project Manager – Mid Level
Project Manager – Mid Level (consider senior level if right skill set/experience is there) Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Process Engineer Sr.
Process Engineer Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more business units cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Job Requirements • Acquires and applies proficient knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using property, plant, and equipment standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. • Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. Minimum Requirements • Bachelor's Degree in Engineering, Business Administration or related field. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.2 or more years of direct supervisory experience or leading various projects of equivalent length and complexity • 4 or more years professional business experience with 4 or years process improvement work experience. • Proficient knowledge and demonstrated use of statistics, use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements). *Qualifications may warrant placement in a different job level* Preferred • Black Belt certification, or higher, which required successful implementation of a process related project that solved a business problem/improved business performance. • 6+ years’ experience in performing process improvement. • Experience with LEAN within a large, highly matrixed financial institution. • Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.) • Experience with Business Process Management, Risk Management, and Change Management. • Experience working in the Banking or Financial Industry. • Military experience. • Excellent verbal or written communication/presentation skills. Experience presenting to executive leadership
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Full Stack Developer - Mid Level
Full Stack Developer - Mid Level Purpose of Job: Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our workforce and over 90% of member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 2+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with experience in Java J2EE PREFERRED • At least 2 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 2 years experience in Java J2EE and Web Services (Restful and SOAP) • Proficient understanding of code versioning tools, such as GIT • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Platform Software Engineer Mid
Platform Software Engineer - Mid Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Software Integration Engineer Mid. (Peoplesoft)
PREFERRED * 2+ years experience working with Peoplesoft - Cash Management, AP or similar * 2+ years experience working with file transfer, B2B technologies(ex. Direct Connect) * 2+ years experience working with SQL and databases * Working experience with Agile development principles and involvement as a member of an Agile development team. * Experience with deploying software packages, change release process and production suppo * Desire to learn new technologies * Strong teaming and collaboration skills
UX Designer Sr
Senior UX Designer This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
Platform Software Engineer Mid
Platform Software Engineer - Mid Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology • 1+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Pega Developer – Sr/Lead
Sr/Lead Pega Developer Pega Developers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Pega Developers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Pega Developers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree • 10+ years of equivalent work experience in IT • AND 7+ years’ experience in software development experience demonstrating depth of technical understanding with in Pega BPM tool PREFERRED • Certified Lead System Architect (CLSA) • Having good knowledge on PEGA 7 components Case Management, Data Management and UI. • PEGA best practices, Integration Rules and guardrails • Hand on experience on Screen Layout using Harness, Sections , Flow Actions, Data Transforms, Declarative and Decision Rule Types. • Experience on List-View, Summary-View Reports and Report Definitions in PEGA PRPC. • Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and PLA
Data Analyst Sr.
Data Analyst Sr. Overview: We are looking for a Data and IT Systems analyst for CFO Tax and Treasury efforts in Plano, TX. Analyst should have prior technical experience, good with SQL, excel, source to target mappings, experience with cleaning up/writing stories or requirements. Required: • Experience working with business customers and IT developers/Architects for requirement gathering and clarifications – 4+ years • Experience with creating detailed source to target mappings, system context diagrams, and business artifacts – 3+ years • Have experience with a financial services industry or MBA • Knowledgeable with Data technologies like DataStage ETL, Netezza, Hadoop, and Python– 4+ years • Experience with Reporting technologies like Tableau, Business Objects, and SQL – 3+ years • Knowledgeable with CFO Applications and technologies like Essbase, Hyperion Planning, ODI, PeopleSoft, HPCM – 2+ years Daily tasks: • Collaboration with business and IT teams to gather busienss and technical requirements/stories • Creation of business and IT artifacts and present to business and IT stakeholders • Excellent written and oral communication skills
Service Desk & Remote SSR
Summary Supports return to service activities for the local Tampa customers. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution. Job Overview Tasks Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of USAA's desktop computing and telecommunications equipment. Performs complex hardware, software, and telephone break/fix activities across standard desktop and wireless technologies. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. Software Compliance & Hardware Management Support provides support in placing asset orders and asset disposal including Procurement coordination and contract compliance report. Provides asset and inventory management as prescribed for supported units. Provides audit activity support and tracking to ensure control tests are completed on time. Under minimal supervision, performs simple to complex software compliance and risk analysis for purchased software products for desktop, server, and host platforms including the establishments of enterprise risk mitigation standards, processes, and procedures. Manages more complex compliance processes, establishing and ensuring adherence to risk controls for the Application Owner community. Conducts intermediate to complex software compliance audits and self-assessments to ensure that appropriate risk mitigation processes are in place and effective. Requirements: GED or HS Diploma, basic technical skills, customer service skills. Schedule: With regard to the schedule, we do need flexibility. There will be some work shifting for projects (not extensive) and some overtime. Our core hours are 7 a.m. to 6 p.m., Monday through Friday, so the regular schedule will fall during that timeframe. The overtime, on occasion, can include evenings and weekends
Project Manager – Mid Level
Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems
Project Manager – Sr. Level
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.
Software Developer Mid (Cloud)
Software Developer Mid • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third-party team members. • May assist experienced team members with the delegation of work packages. Minimum Requirements • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) Preferred • Experience performing engineering and development tasks to enable or support technology solutions in a cloud environment. • Experience implementing configurations and code to create and maintain cloud resources in Dev, Test and Production • Experience with AWS, Google Platform, GCP, or Azure
Process Engineer Sr.
Process Engineer Sr. Job Role: A strategic partner in identifying potential process engineering opportunities. Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages multiple initiatives of significant scope and complexity. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts of moderate to high complexity impacting one or multiple CoSA's cross-functional processes. Provides guidance to team members in the development and delivery of their work products critical to goal achievement and team success. Provides insight to management on issues. Minimum Experience: Bachelor’s degree in a related discipline or equivalent work experience (1); 6+ years’ process improvement and/or relevant business experience; Advanced knowledge and demonstrated use of statistics, Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Advanced knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 8+ years relevant business support and/or general analysis experience; Demonstrated leadership experience; Expert knowledge and demonstrated use of statistics and/or finance, marketing, and economic principles; Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, DOE); Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and process management principles; Knowledge of Design for Six Sigma (DFSS) or equivalent methodology; and Master Black Belt certification or equivalent. Job Duties: • Acquires and applies advanced knowledge of the business and process engineering discipline. • Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis. • Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product. • Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
Developer / Programmer Mainframe – Mid Level
We are seeking a Host Developer for a client downtwon San Antonio, Texas! For immediate consideration, email RECRUITING@MILLGROUPUSA.COM Job overview: To engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Resources primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, resource will participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. Requirements: Host Developer 4 years Experience with Batch processing 2 years Object Oriented Development – 2 years IBM Mainframe Zos Control-MJ ava for host
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Pega Developer – Sr/Lead
Sr/Lead Pega Developer Pega Developers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Pega Developers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Pega Developers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree • 10+ years of equivalent work experience in IT • AND 7+ years’ experience in software development experience demonstrating depth of technical understanding with in Pega BPM tool PREFERRED • Certified Lead System Architect (CLSA) • Having good knowledge on PEGA 7 components Case Management, Data Management and UI. • PEGA best practices, Integration Rules and guardrails • Hand on experience on Screen Layout using Harness, Sections , Flow Actions, Data Transforms, Declarative and Decision Rule Types. • Experience on List-View, Summary-View Reports and Report Definitions in PEGA PRPC. • Experience in troubleshooting & performance tuning of PRPC applications utilizing Clipboard, Tracer and PLA
UI/UX Designer Sr
Senior UX Designer This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
PeopleSoft Financials Developer
Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. Partners with experienced team members to develop accurate work estimates on work packages. May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS Bachelor's degree, or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. AND, 4+ years experience in software development experience PREFERRED 2+ years experience with PeopleSoft Treasury Management System 2+ years experience with PeopleSoft modules such as AP, GL, etc. Prior experience with Tableau or Business Objects Prior experience with ETL DataStage or Informatica Experience working in the CFO Applications and domain knowledge Experience in Financial Services, Banking, and/or Insurance Industry Degree in Finance, Accounting, or MBA Knowledge or experience in Kanban or Agile frame works methodology Advanced knowledge of production support and return to service activities Advanced understanding of system architecture and knowledge of software development concepts
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Process Engineer Sr.
Process Engineer Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more business units cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Job Requirements • Acquires and applies proficient knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using property, plant, and equipment standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. • Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. Minimum Requirements • Bachelor's Degree in Engineering, Business Administration or related field. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.2 or more years of direct supervisory experience or leading various projects of equivalent length and complexity • 4 or more years professional business experience with 4 or years process improvement work experience. • Proficient knowledge and demonstrated use of statistics, use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements). *Qualifications may warrant placement in a different job level* Preferred • Black Belt certification, or higher, which required successful implementation of a process related project that solved a business problem/improved business performance. • 6+ years’ experience in performing process improvement. • Experience with LEAN within a large, highly matrixed financial institution. • Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.) • Experience with Business Process Management, Risk Management, and Change Management. • Experience working in the Banking or Financial Industry. • Military experience. • Excellent verbal or written communication/presentation skills. Experience presenting to executive leadership
UI/UX Designer Sr
Senior UX Designer This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
SDI (Site Reliability Engineer)
Purpose of Job The primary purpose of site reliability engineering at company is to improve and sustain the reliability of company’s most critical IT systems. The role is essential in helping establish and measure service level objectives for critical systems. In addition, SREs will continuously identify engineering and automation opportunities to effectively manage production systems at scale. An SRE will model a blameless culture through effective post mortems and a focus on minimizing impact felt from outages. Site reliability engineers at company will have the job title of a Software Developers and Integrators (SDIs) who are also engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Job Requirements • Work with application and system SME’s to design highly scalable and resilient distributed systems • Create Service Level Objectives to measure and manage core infrastructure and critical services • Analyze, troubleshoot and fix core infrastructure or critical systems when they fail or degrade • Write custom code or scripts to automate repetitive or manual system support tasks • Lead technical post mortems to identify lessons learned and implement improvements • Partner with technical teams and product owners to ensure resiliency work is developer-ready • Design and execute failure injection tests to verify adequate system capacity and resiliency • Champion Site Reliability Engineering practices across IT organization. • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. Minimum Experience • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) to include relevant business support and/or general information technology support experience • Working knowledge of systems administration and/or systems programming skills • Strong interest in monitoring, optimizing, scaling and troubleshooting large distributed systems Preferred Experience • 4+ years of experience managing large scale production environments (1000+ servers) and experience with production support of applications in large scale environments • Experience in one or more of the following: C, C++, Java or Python • Demonstrated experience building SLO-based monitoring solutions, to include working knowledge of technologies such as Grafana, Kibana, Splunk, and Prometheus • Expertise in DevOps related practices such as CI/CD, Canary Pushes/ Blue-Green deployments, Software Defined Infrastructure and related tools. • Strong experience or working knowledge of end-to-end IT systems (compute, storage, network, security, application runtime, relational databases, REST services, asynchronous messaging, etc.)
Development Product Owner Sr
Enterprise Payments Platform DPO Experience / Job Summary • Works independently on complex efforts that can span a year or more involving multiple teams within a program. • Incumbents work efforts that involve Enterprise platform and/or multiple systems integration for major elements of technical infrastructure. Within scaled Agile organizations, incumbents may work Epic-level efforts that coordinate distribution to and release across multiple scrum teams. • Serve as an expert in more than one particular system / domain capable of leading development across multiple teams at the program level. • Identify, engage, influence and lead business/ technical stakeholders and Subject Matter Experts. • Partner with sponsors, stakeholders, and IT to translate their requirements for the agile teams; Assist with program and team level plans related to schedule and scope. • Collaborate with, cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps. • Manage, prioritize and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the program level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Review and accept, or decline, output of development to ensure specified acceptance criteria have been completed. • For Agile programs and project level teams, elicit, create, own and maintain a prioritized work backlog(s) based on a and business value across multiple work streams. (Feature/Scope backlog(s) can include epics, and complete user stories so that they are consumable and testable by the Agile team or program.) • Assist with translating business requirements into technical design and system requirements. Required - Bachelor's degree (or equivalent work experience) • Preferred – Master’s degree in a relevant discipline • Equivalent work experience: 8 or more years. Required 6+ years of experience in business and/or project delivery; Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile) Advanced working knowledge of agile tool like Jira, Rally, Agile Central. Preferred 8+ years of experience in business and/or project delivery or relevant work experience with Agile; Expert knowledge of multiple technical software delivery life cycles (i.e., Agile) Certified Scrum Product Owner or Certified Scrum Professional.
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
ETL Developer Jr.
ETL Developer Jr. Primary responsibilities: • Follow Senior and/or tech lead’s instructions to perform labor-intensive basic technical functions such as lower-complexity scripting/programming, data comparison, job monitoring/scheduling and documentation. • Perform repeatable processes and tasks under senior and/or lead’s supervision Minimum requirements: • 4-year college degree in Computer Science, Information Systems or other Math and Engineering majors • 0-4 years working experience Preferred experience: • SQL, ETL tools • Basic programming skills with at least programming language (Python preferred) • Basic Unix scripting
ETL Developer Mid
ETL Developer Mid Work experience: Mid Level- Minimum 3 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Software Integration Engineer Sr.
Software Integration Engineer Sr. Job Description Summary: The primary purpose of site reliability engineering at company is to improve and sustain the reliability of company's most critical IT systems. The role is essential in helping establish and measure service level objectives for critical systems. In addition, SREs will continuously identify engineering and automation opportunities to effectively manage production systems at scale. An SRE will model a blameless culture through effective post mortems and a focus on minimizing impact felt from outages. Site reliability engineers at company will have the job title of a Software Developers and Integrators (SDIs) who are also engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third-party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Job Description: • Work with application and system SME's to design highly scalable and resilient distributed systems • Create Service Level Objectives to measure and manage core infrastructure and critical services • Analyze, troubleshoot and fix core infrastructure or critical systems when they fail or degrade • Write custom code or scripts to automate repetitive or manual system support tasks • Lead technical post mortems to identify lessons learned and implement improvements • Partner with technical teams and product owners to ensure resiliency work is developer-ready • Design and execute failure injection tests to verify adequate system capacity and resiliency • Champion Site Reliability Engineering practices across IT organization. • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages
Developer / Programmer JAVA Lead
Developer / Programmer JAVA – Lead Job Role: This position is a hands-on, senior application developer who will serve as a team lead for an existing application development team. The ideal candidate should possess demonstrated ability to: - lead an application development team through all phases of the software development lifecycle - provide leadership in triaging, diagnosing and resolving complex systems issues - quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Expert knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 8+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Lead all phases of application software development. • Work independently and provide technical leadership concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Reviews and evaluates feasibility studies and/or systems issues prepares recommendations based on an in-depth knowledge of the problem and the advantages and disadvantages of alternative technologies/solutions. • Performs business impact and cost/benefit analyses and assists in developing business cases for projects. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Leads application development design reviews. • Devises or modifies project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Leads systems tests of new state-of-the-art applications to determine potential internal use. • Provides technical leadership to other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides leadership in determining scope and participates in recommending priorities for system changes. • Leads on-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Coordinates some user meetings: o Schedules meetings o Participates in, and sometimes leads, meeting discussions o Assists team members in preparing for meetings o Summarizes and communicates outcomes to users and management. • Coordinates some team meetings: o Schedules meetings o Leads discussion and resolution of issues. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.
Developer / Programmer Mainframe Lead
Developer / Programmer Mainframe Lead Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: Lead - 8+ years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. #7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company's Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company's Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company's IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files.
UI/UX Producer Sr
UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
Decision Science IT Analyst
Decision Science Analyst Leverages expert business/analytical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. The business problems analyzed are typically medium to large scale with significant impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to various levels of management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews. Subsequent analysts should be able to rely on documentation to replicate and continue work. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. Recommendations typically have a major impact on business results. Provides subject matter expertise in operationalizing recommendations. Minimum Education: Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline. 4 years work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in quantitative analytics or a related field OR A PhD in quantitative analytics or a related field Minimum Experience: If Bachelor's degree, 6 or more years experience in a decision support analytic function. OR If Master's Degree, 4 or more years experience in a decision support analytic function. OR If PhD, 3 or more years experience in a decision support analytic function - Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
Release Train Engineer - RTE
Release Train Engineer - RTE Summary The Release Train Engineer facilitates the Agile Release Train (ART) processes and execution. This position escalates impediments, manages risk, helps assure value delivery and helps in driving continuous improvement for the ART. Responsibilities include facilitating SAFe ceremonies and driving continuous improvement to create higher performing ART’s; through the delivery of hands-on coaching as needed to individual teams and programs/organizations in all aspects of Scrum and Kanban - daily routines, self-organization, collaboration, iterative development, managing flow, limiting work in progress (wip), etc. This position is responsible for advances in best practices for Scaled Agile Framework (SAFe) and Lean-agile practices. This position develops and maintains stakeholder relationships supporting agile product development. Must collaborate with communities of practice, develop and conduct Agile-oriented training, and identifies and deploys key metrics to enable continuous improvement. Ensures deliverables are aligned to Portfolio/Program strategy, understands and operates within the ART budget. Monitors performance against PI objectives, overall Portfolio and Program PI progress and initiates corrective action, as appropriate. Description Drives implementation of multiple, highly complex project/program initiatives typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives. Works closely with cross-functional teams and resources to achieve program and project milestones within established timeframes. ? Manages risk by using established project management processes to address execution challenges associated with quality, schedule and costs. Plans, directs, and coordinates activities for highly complex programs and projects through development of project plans intended to accomplish goals and objectives within timeframes and budgets. ? Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators. Proactively communicates with project stakeholders and executive/senior management, and provides insight on issues through root cause analyses. Actively manages ambiguity and consistently seeks to drive clarity amongst project stakeholders. ? Collaborates on creative alternatives to project challenges; partners to drive adoption and challenge standards. Leads subject matter experts through the resolution of project challenges. Manages project budgets on a full range of projects. ? Identifies and applies best practices and needed process improvements. Establishes efficiencies in program and project design where possible. Ensures compliance with company policies and procedures. Monitors project execution to deliver incremental business value. ? Acquires and applies expert knowledge of the business, its objectives, and processes to serve as the primary resource for cross-functional team members on escalated issues of a unique nature. Minimum Experience 6+ years of relevant experience in project or program management; Expert knowledge of project management tools and methodologies; ? Demonstrated leadership experience Minimum Education ? Bachelor's degree in Business Administration or applicable field/discipline; OR 4 years of experience in related field to include project coordination or project management. Preferred ? 5+ years Agile Team Participation ? 3+ years Agile Coaching Experience ? Facilitated 3+ SAFe Program Increments ? SAFe Program Consultant 4.0 (SPC4) ? Ability to speak in front of large audiences and facilitate large, multi-day ceremonies ? Demonstrated Leadership/Coaching experience ? Experience briefing senior level/executive management ? Experience with highly-complex and fast-paced environments ? Experience with Scrum and Kanban ? Certified Scrum Product Owner or Certified Scrum Professional (desirable) Knowledge/Skills/Attributes - Demonstrates Adaptability - Collaboration - Business Acumen - Communication - Innovation - Drive for Results - Innovation
Full Stack Developer Mid
Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Java DevOps Engineer Mid
Java DevOps Engineer Mid Purpose of Job DevOps Engineers are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. DevOps Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, DevOps Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. • Analyzes and designs specifications for less experienced internal and third party team members to execute. • Acts as a technical resource throughout the development life cycle. • May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross functional and third party team members for execution through the full development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree, or 4+ years of equivalent work experience in IT • AND, 6 or more years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s) *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. PREFERRED • 4-6 years of enterprise grade source code management platforms (Git, GitHub, GitLab, BitBucket, RTC, etc.) • Large scale Linux server administration experience (RHEL preferred) • Object-oriented development experience (Java, C++, C#, etc.) • Server side scripting experience (BASH, Ruby, Python, etc.) • Comfortable working in an agile work environment with a strong customer support component • Web service development experience (REST, SOAP, Ruby on Rails) • JavaScript framework development experience (REACT/REDUX, Angular) • Containerized development/deployment experience (Docker/Kubernetes/OpenShift) • Experience with configuration management/infrastructure as code tools (Puppet, Chef, Ansible, etc.) • Previous experience with deploying a highly available active-active server environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
IT Project Manager – Mid Level
IT Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems
IT Prjct Mgr - Senior
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.
Salesforce Developer
Salesforce Developer Engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. Salesforce Engineers primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, Salesforce Engineers participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Work independently on complex work assignments and may determine methods and procedural approaches on new assignments. Requirements: • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. • Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. • Identifies and creates solutions to improve system performance and availability. • Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. • Typically serves as a resource to the business. • Acts as a technical resource throughout the development life cycle. • Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Minimum Education: • Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree Minimum Experience: • 6+ years’ development experience with Salesforce including configuration activities and development of visual force pages, apex classes and apex triggers • 2+ years’ experience working with Salesforce API configuration • Experience developing, deploying and integrating with cloud and hosted applications • Clear understanding of Agile execution utilizing scrum practices
I/T Prjct Mgr - Mid Level
I/T Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
Process Engineer Mid
Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
IT Prjct Mgr - Mid
Technical Project Manager – Mid Level (PM I) The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented, experienced project/program manager to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences. Job Profile Summary Participates in the planning, execution and delivery of moderately complex to complex business projects under minimal supervision. Manages risk by using established project management processes to address execution challenges associated with quality, schedule and cost. Leads and manages projects to achieve strategic business goals and operational objectives. Serves as a resource to less experienced team members on escalated issues of a routine nature. Job Description • Acquires and applies proficient knowledge of the business, its products and processes. • Gathers information, analyzes data trends, identifies root causes and develops work products. • Defines low to medium risk project plans and aligns to project deliverables. • Manages budgets on the low to medium range of project budgets. • Uses tools and techniques that may include process engineering and software delivery methods to increase overall project success. • Seeks creative alternatives to project challenges. • Facilitates development of project plans related to schedule, budget, scope and resources. • Monitors project execution to deliver incremental business value. • Understands each project's critical path activities and proactively manages those to project's benefit. Minimum Qualifications • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 4 or more years relevant business support and/or general analysis experience. • Proficient knowledge of project management methodology and/or working knowledge of technical software delivery life cycle. Preferred Qualifications • 4+ years of increasingly responsible project management experience • Experience leading technical projects across dispersed locations • Experience with Agile/Scrum/Lean project management methodologies and collaboration tooling • Experience supporting the development of technology talent • Experience with budget planning and tracking • Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills • Ability to manage ambiguity effectively, and consistently seeks to drive clarity among project stakeholders • Ability to work collaboratively across the organization to ensure that needs and impacts of all relevant stakeholders are considered within the context of strategic planning and delivery • Experience working with content providers such as Udemy for Business, Lynda, Skillsoft, Coursera or other learning experience platforms such as Degreed and Workday Learning • Prior experience in software development including an understanding of industry software development processes and methodologies. • Project management certification
IT Prjct Mgr - Senior
Technical Project Manager – Senior Level The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented, experienced senior project/program manager to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences. Job Profile Summary Participates in the planning, execution and delivery of complex business projects. Manages risk by using established project management processes to address execution challenges associated with quality, schedule and cost. Leads, defines and manages projects and project plans to achieve strategic business goals and operational objectives. Serves as a resource to team members on escalated issues of an unusual nature, guiding them in the development and delivery of their work product. Job Description • Acquires and applies advanced knowledge of the business, its products and processes. • Synthesizes analyses, identifies root causes and develops and recommends key work products. • Provides insight to management on issues. • Manages budgets on the medium to high range of project budgets. • Ensures achievement of business goals and objectives by proactively communicating with project stakeholders. • Facilitates development of project plans related to schedule, budget, scope and resources. • Monitors project execution to deliver incremental business value. • Understands each project's critical path activities and proactively manages those to project's benefit. • Collaborates on creative alternatives to project challenges; • Partners to drive adoption and challenge standards. • Leads subject matter experts to resolve project challenges. Minimum Qualifications • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years relevant business support and/or general analysis experience. • Advanced knowledge of project management methodology and/or advanced knowledge of multiple technical software delivery life cycles. Preferred Qualifications • 6+ years of increasingly responsible project management experience • Experience leading technical projects across dispersed locations • Experience coaching junior team members in the development and delivery of work • Experience with Agile/Scrum/Lean project management methodologies and collaboration tooling • Experience supporting the development of technology talent • Experience facilitating development of governance and program level oversight, preferably within a learning/development function • Experience working with content providers such as Udemy for Business, Lynda, Skillsoft, Coursera or other learning experience platforms such as Degreed and Workday Learning • Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills • Ability to manage ambiguity effectively, and consistently seeks to drive clarity among project stakeholders • Demonstrated leadership skills and experience, including the ability to leverage influencing skills to guide action without direct line authority • Ability to work collaboratively across the organization to ensure that needs and impacts of all relevant stakeholders are considered within the context of strategic planning and delivery • Project management certification • Prior experience in software development including an understanding of industry software development processes and methodologies.
IT SCRUM Master Sr
Scrum Master – Senior Level The USAA IT organization is building a culture of risk awareness and technical competence that begins with a commitment to employee learning and development. We are seeking a talented and experienced Scrum Master – Senior Level to support our learning center of excellence (COE) which delivers initiatives, programs and solutions that support the onboarding, upskilling and retention of our technology workforce. This role will be part of a growing and passionate team that will lead the way for delivering, improving and differentiating employee learning experiences. Job Profile Summary Responsible for ensuring the team lives Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance. Job Description • Facilitates seamless collaboration and maximizes team and program performance by driving continuous improvement across multiple technical and/or non-technical team(s) to ensure rapid and timely delivery of business value (experience, product, and/or service) and achievement of goals. Ensure cross team coordination. For Example: should be an experienced Scrum Master for 1-2 teams or moving into in a Release Train Engineer (RTE) role. • Mentors and coaches’ teams and program teams and other Scrum Masters in Agile practices and mindset. Fosters a growth mindset and spirit of continuous improvement and learning. • Removes impediments to team or Release Train’s progress whether internal or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution. Supports efforts to resolve systemic impediments that continually block teams within their organization. • Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making. • Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity. • Performs risk, issue, and dependency management for the teams and/or program. Also ensures release management practices align to enterprise standards. • Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters. • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them. Minimum Qualifications • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • 6 or more years of relevant experience in process improvement, project management, or business/requirements analysis with at least 2 years as a Scrum Master, 1 year as an RTE, or working in a similar role in a lean or Scrum environment • Advanced knowledge of multiple Agile delivery frameworks • Advanced working knowledge of Microsoft Office products Preferred Qualifications • Excellent communication abilities and experience, including executive level, department level, team level and individual level, with demonstrated negotiation, facilitation and presentation skills • Scrum Master certified • Experience running multiple scrum teams and ensuring agile ceremonies are consistently delivered • Experience using Jira, Asana or Agile Central • Experience coaching teams using agile methodologies and ceremonies • Experience and understanding of USAA technologies and processes e.g. Talon, Classic, and Data Analytics • Experience using Eagle Academy, Udemy for Business, Lynda, Skillsoft, and other technology-oriented eLearning platforms • Experience working with Digital Product Owner / Digital Product Manager • Experience coaching junior team members in the development and delivery of work
Platform Software Engineer Sr
Platform Software Engineer - API - Senior Level Job Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be an expert in API development. You will lead teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to influence and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, design and code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Automation Developer and Integrator - Senior Level (SDET)
Automation Developer and Integrator - Senior Level (SDET) Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for USAA software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers at USAA should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications that support both our USAA workforce and over 90% of USAA member interactions. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 • 4 years experience in Java J2EE and Web Services (Restful and SOAP) • 2 years experience in Selenium for Java and/or Javascript • Understanding of Test, Behavior, and Acceptance Test Driven development • Experience working in an Agile development environment • Understanding of cross-browser compatibility issues • Experience developing responsive applications • Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML
SharePoint UI Developer (PART TIME -20-30 hrs per week)
SharePoint UI Developer Technical Requirements: Supplier resources will have the following skills / experience / background: 3-6 years experience. • Creating master pages, page layouts, and site templates in SharePoint. Preferably SharePoint 2010 • Proficient in CSS, XSL, JavaScript, JQuery, HTML • Customizing SharePoint sites using Visual Studio • Experience with deploying SharePoint components using solutions and features • Experience working in a team environment • Experience with source control. Preferably Team Foundation Server or Visual Source Safe • Experience with SharePoint search preferred
Developer / Programmer JAVA Lead
Developer / Programmer JAVA – Lead Job Role: This position is a hands-on, senior application developer who will serve as a team lead for an existing application development team. The ideal candidate should possess demonstrated ability to: - lead an application development team through all phases of the software development lifecycle - provide leadership in triaging, diagnosing and resolving complex systems issues - quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Expert knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Advanced knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Thorough knowledge of database concepts, database design, data modeling and system architectures. Expert knowledge of application design principles, practices, system development methodologies and software life cycles. Advanced knowledge of user interface principles and windows design standards. Thorough knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 8+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Lead all phases of application software development. • Work independently and provide technical leadership concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Create standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Define project scope and establish objectives for assigned projects. • Provide direction and guidance to others. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or designs applications requiring advanced techniques using leading-edge technologies. • Reviews and evaluates feasibility studies and/or systems issues prepares recommendations based on an in-depth knowledge of the problem and the advantages and disadvantages of alternative technologies/solutions. • Performs business impact and cost/benefit analyses and assists in developing business cases for projects. • Provides expert technical expertise and analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. Develops system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Develops applications designs often integrating multiple phases or aspects of an overall system design. • Leads application development design reviews. • Devises or modifies project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Develops standards and guidelines. • Leads systems tests of new state-of-the-art applications to determine potential internal use. • Provides technical leadership to other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Develops documentation and other materials supporting application programs. • Provides leadership in determining scope and participates in recommending priorities for system changes. • Leads on-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Coordinates some user meetings: o Schedules meetings o Participates in, and sometimes leads, meeting discussions o Assists team members in preparing for meetings o Summarizes and communicates outcomes to users and management. • Coordinates some team meetings: o Schedules meetings o Leads discussion and resolution of issues. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.
Data Analyst Jr (Systems Analyst Jr.)
Systems Analyst – Jr. Technical Requirements: Supplier resources will have the following skills / experience / background: Systems Analyst (four or more of the following): • Microsoft 10 desktop trouble shooting skills/experience • Microsoft Office trouble shooting skills/experience • Computer hardware knowledge • Experience in a virtualized environment • Ability to upgrade software • Strong customer service and interpersonal skills • Experience with trouble shooting ticketing systems Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Task #1: Requirements Analysis: Trouble shooting and returning end users to service (RTS) • Task #2: Work station deployment: Build and deploy desktops and Virtual desktop images, deploying software using in house tools we will train them on • Task#3: Log Analysis: Analyze computer logs to determine root cause of system problem.
Cyber Security Integration Software Engineer
Cyber Security DevOps Engineer Job Overview: Development and Maintenance of our Cyber Operations Log Management Infrastructure. Working with Cyber analysts to determine the information required to identify and mitigate internal and external threats to client. Key skills: 3-5 years with DevOps, ELK stack (Elastic, Logstash, Kibana), Python, Kafka, Linux/Unix Qualifications: Experience developing in one or more of the following in an Enterprise environment: Java, JavaScript, Python, Linux Shell or PowerShell Experience with Google Cloud Platform Experience with an Agile methodology (Scrum, SAFe, KanBan) in multiple full system implementation life cycles (analyze, design, build, test, implement, support) Experience with source/version control systems: For example, Gitlab, Github, RTC Experience creating system requirements, design, analysis, coding, testing and root cause analysis of complex system functionality across multiple platforms Experience in using data interchange formats such as XML, JSON, or CSV Experience in delivering IT solutions with the following principles imbedded: reliability, reusability, supportability, usability, scalability, security Experience in implementing, customizing and integrating third-party applications Experience using file transport protocols such as: FTP, SFTP, or SCP Familiarity with micro-service architectures Familiarity with container-based application creation and deployment Familiarity with authentication and authorization security protocols: Kerberos, SAML, or SSO Familiarity of multi-data center deployments (public or private)
IT Scrum Master Sr.
IT155 IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Release Train Engineer - RTE
We are seeking a Release Train Engineer for a large financial services company Downtown San Antonio, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Summary Make sure that Agile Release Team (ART) ceremonies are executed with intent. Find ways to further improve them. Team up with other RTEs to ensure healthy backlog for upcoming PI planning. Find ways to keep track of PI Progress, bring visibility into work being executed by the team, manage ART level issues, and escalate them appropriately Mentor Scrum of Scrum Minimum Experience SAFe level 4 RTE experience & facilitating the associated routines Can quickly learn High Level Bank technical world and learn new tools quickly. Excellent reporting, presentation skills Growing low maturity teams. Comfortable being high touch with inexperience product owners Technologies: JIRA, RTC, Agile Central, Excel, Power Point