Looking for outstanding people to work for the world's most innovative companies...
ETL Mid & Sr.
ETL Developer (Sr.) Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Scrum Master MID
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
ETL Developer - MID
ETL Developer (Mid) Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Mid Level- Minimum 3 years experience Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Scrum Master MID/SR
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Platform Software Engineer - MID/SR
We are seeking multiple Java Software Engineers – Web Services for a client in San Antonio, Texas! For immediate consideration, send res *Level of position will depend on your experience* Job Overview: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Design, develop, code, and test technical solutions collaborating with senior engineers. Participate in code/design reviews to ensure smooth daily operations and accurate planning. May begin to help organize work to deliver features and solutions. Resolves simple production issues with some assistance through troubleshooting applications independently. Requirements: Bachelor's degree in related field of study 2+ years of software engineering/development experience utilizing Java with experience working with Web Services REST 2+ years in REST frameworks with focus on API development 1+ years in AGILE methodology Experience with any front end development toolls such as React or Angular, preferred 1+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, Postgress Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure Experience testing in REST services Experience in design and develop automated test framework
Platform Software Engineer - MID/SR
We are seeking multiple Java Software Engineers – Web Services for a client in San Antonio, Texas! For immediate consideration, send res *Level of position will depend on your experience* Job Overview: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Design, develop, code, and test technical solutions collaborating with senior engineers. Participate in code/design reviews to ensure smooth daily operations and accurate planning. May begin to help organize work to deliver features and solutions. Resolves simple production issues with some assistance through troubleshooting applications independently. Requirements: Bachelor's degree in related field of study 2+ years of software engineering/development experience utilizing Java with experience working with Web Services REST 2+ years in REST frameworks with focus on API development 1+ years in AGILE methodology Experience with any front end development toolls such as React or Angular, preferred 1+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Ability to implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, Postgress Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure Experience testing in REST services Experience in design and develop automated test framework
Automation Developer & Integrator - (SDET) - MID/SR
SDET - Automation Developer and Integrator Mid and SR Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML
Automation Developer & Integrator - (SDET)-MID/SR - (IT Experience(RR)) rr
Sr SDET - Automation Developer and Integrator Purpose of Job Automation Developers create unit and functional automation solutions to ensure high quality and full code coverage for client software thereby providing our members and employees a stable and responsive experience on all platforms. Automation Developers should expect to be part of an integrated, cross-functional team that follows test-driven development methods using modern testing tools including Mocha, Chai, Enzyme, Sinon and Selenium. Ideal Automation Developers have deep knowledge in Linux and Windows based scripting techniques and the ability to manually test and automate on both the UI front end and on back end web services. Experience in Git-style repositories and projects is highly recommended. Automation Developers work in challenging, fast-paced, agile environments to deliver quality and automation behind web and mobile applications. PRIMARY RESPONSIBILITIES The candidate will lead all phases of automation development providing test-driven solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and build unit and functional automation, and customize commercial software packages. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT 4 years experience in JavaScript, JavaScript Frameworks and libraries such as React or Angular, CSS3, and HTML5 4 years experience in Java J2EE and Web Services (Restful and SOAP) 2 years experience in Selenium for Java and/or Javascript Strong Understanding of Test, Behavior, and Acceptance Test Driven development & Continuous Integration Experience working in an Agile development environment Understanding of cross-browser compatibility issues Experience developing responsive applications Experience with one or more of the following technologies: JSON, Mocha/Chai, SeleniumJS, WebdriverIO, Enzyme, Sinon, Wicket, XML
ETL Developer SR
Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: Configure and customize the chosen ETL tool for client installations. Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). Deploy and customize Standard Architecture components. Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Minimum 5 years experience Advanced ETL experience using either Informatica or Data Stage Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus Proven experience in working directly with business customers Strong SQL skills including complex query building and query performance tuning Data analysis skills - ability to dig in and understand complex models and business processes UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience Strong UNIX shell scripting skills (primarily in COBOL, Perl) Strong understanding of Data warehousing design concepts/skills Data profiling experience Defining and implementing data integration architecture Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics Proven problem-solving / problem resolution abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology MS Analysis Services General Host Knowledge StarTeam Software Configuration Management Tool Control-m scheduling tool Proficiency in scripting (in order of preference): Korn, Perl
Front End Software Engineer MID/SR
Front End Software Engineer Mid and SR Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. As a Front-end Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS MID LEVEL • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks MINIMUM REQUIREMENTS SR • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS Front End Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Java Platform Software Engineer Sr.
Java Software Engineer – Web Services – Sr. Level Purpose of Job Provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include; gathering and analyzing requirements, designing, testing, documenting and implementing software, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. Job Requirements Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Design, develop, code, and test significant technical solutions collaborating with senior and lead engineers. Lead code/design reviews to ensure smooth daily operations and accurate planning at a team level. Organize work and lead team to deliver features and solutions. Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems. Mentor and coach junior engineers. May begin working with architecture to help influence directions for key technologies within a specific domain. MINIMUM REQUIREMENTS Bachelor's degree in related field of study or 4 additional years of I/T experience beyond the minimum required in lieu of a degree. 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). Demonstrated ability to independently research technical issues and generate creative/innovative solutions. PREFERRED 4+ years in REST frameworks with focus on API development 2+ years in AGILE methodology (Scrum, Lean, SAFe, etc.) 2+ years experience with JavaScript 2+ years experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. Ability to design and implement container based APIs using container frameworks like OpenShift, Docker, or Kubernetes. Relational Database design and optimization with Oracle DB2, MySQL, or PostgreSQL Understanding of microservices architecture design and implementation Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure Cloud infrastructure application development with vendors like AWS, Google or Microsoft. Experience testing in REST services Experience in design and develop automated tests and frameworks
ETL Developer Sr.
ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
Front End Software Engineer Sr.
Front End Software Engineer - Senior Level Job Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. Done well, many may never realize or appreciate how critical these systems are or how we've made them simpler, faster, and safer. Yet, they help make our members' lives better. It's a great challenge and responsibility. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be an expert in front development best practices and frameworks creating beautiful experiences for our internal and member facing systems. You will be required to be an expert in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience with at least 2 years in CSS3 and HTML5, JavaScript and JavaScript libraries/tools such as JSON, AJAX, React, AngularJS, JQuery, and experience with CSS libraries/tools such as Bootstrap. PREFERRED • 3+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 2+ years of experience working with Agile methodology • Proficiency in translating front-end mockups and wireframes into functioning applications • 2+ years’ experience in designing/coding for high availability and performance. • 2+ years of experience with rapid prototyping / simulations / iterative design • Demonstrated experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 6+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Proficiency at using browser development tools within each major browser • Delivering software using a container based infrastructure • 2+ years of experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks
Software / Systems Engineer Sr.
Software / Systems Engineer Sr. Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience in systems or development life cycle: 6 to 10 years and advanced knowledge of relevant technical programming languages and / or technical systems • Demonstrated Adaptability; collaboration skills; business acumen; communication skills, innovation • Bachelors degree in IT related field (or equivalent work experience) Tasks / Deliverables: The following itemized tasks / Deliverables are to be provided by Supplier in the performance of Services described under this SOW. • Acquires and applies foundational knowledge of business, its applications, and processes. • Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. • Coordinates with cross-functional team members to translate business requirements into specifications. • Gathers information to support business analysis and the development of technical solutions. • Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise.
Process Engineer Mid
IT126 Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
Data Modeler
UI/UX Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
I/T Project/Program Mgr. Mid
Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems
UI/UX Developer Sr.
This individual will be responsible for driving product success through improving the usability of company’s Member Communications and Digital Assistive environments in collaboration with other Chief Design Office (CDO) design teams, Product Management and Engineering. They will also thrive in a work environment that requires strong problem-solving skills and independent self-direction, paired with clear communication and team collaboration. The ideal candidate will be responsible for product design areas including mobile and dot.com user interfaces, interaction design, user testing, and member-facing experiences for company products. This involves application of HCD best practices and tools to translate user needs, business objectives, and leveraging of UX/UI design into world-class desirable, valuable, feasible user experiences. ESSENTIAL DUTIES & RESPONSIBILITIES • Create journey maps, click paths, user flows, detailed wireframes, and interactive, responsive prototypes to effectively communicate the user experience, user interface elements, and deliver user test validation. • Work closely with product management to validate requirements, and company's Design Language System (DLS) to create formal UX assets and documentation. • Collaborate in usability reviews of applications and produce artifacts of varying fidelity and prototypes for online usability tests (Userzoom.com, etc.). • Work with Product Management to define the user model and interface for new and updated mobile and dot.com features and functionality. • Lead efforts to understand user needs leveraging heuristic reviews, web analytics and competitor evaluations to create forward-looking, usable, and best-in-class new products. • Develop and present user experience recommendations to stakeholders. • Represent and advocate for the user-centered perspective and serve as a resource throughout the organization by answering questions, facilitating decisions, sharing opinions and perspectives and suggesting new and innovative ideas. • Design and drive implementation of new user-interfaces and improve the customer experience. • Work with development teams to ensure that the solution is accurately translated. • Maintain an up-to-date understanding of new technologies and best practices in mobile and dot.com navigation, browsers, information architecture and usability. • Drive and collaborate with DLS teams to produce and maintain standards in Pattern and Component Libraries. KNOWLEDGE, SKILLS & ABILITIES • Able to work independently and in teams. • Able to organize and prioritize work; manage projects from brief to delivery. • Able to work on multiple projects and consistently deliver work on deadline. • Able to manage personal time and attention. • Experience managing to multiple perspectives; desire to understand other people’s passions, experiences, and feelings. • 5-7+ years of solid, on-the-job experience as a Researcher, Interaction or UX Designer delivering eCommerce and/or complex transactional mobile and web-based experiences. • Candidates must be versed in user-centered design methods and techniques, with proven ability to understand target users and deliver appropriate experiences. • Must understand design constraints such as browser capabilities, media types, platform differences, and operating systems. • Experience designing UIs for mobile and email applications (iOS, Android, Google, etc.). • Quick learner with exceptional organizational and prioritization skills to deliver on multiple projects simultaneously. • Highly motivated, engaging, able to work effectively within a team environment, and will stretch to deliver results on time. • Excellent written and verbal communication skills, interpersonal skills, management skills with a strong attention to detail. • Understanding of User Testing methods, tools and techniques. • Understanding of test methodologies such as card sorting, A/B, charrettes, facilitated brainstorming, moderated focus groups, heuristic evaluation, 1:1 interviews, participatory design sessions, web-based surveys etc. • Demonstrated expertise of working fluently in standard applications (for Mac), including Adobe CS, Sketch (including Measure, PDF Export, Stark plug-ins), InVision, MS Office suite, including Word, PowerPoint, etc. • Experience in and practice of ADA, 508, and W3C (AA) compliance standards and best practices • Bachelor's degree required in design-related discipline: Interaction, Information or Interface design; HCI; Design Planning; Graphic Design; or Communications; Computer Science DESIRED SKILLS • Experience managing multiple expectations and/or leading cross-discipline team(s) • Experience using responsive frameworks and mobile view-ports • Familiarity with CSS, HTML, JavaScript, etc. for prototyping, etc.
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
I/T Operations Specialist Jr.
We are seeking a Contact Center - IT Operations Specialist for a client in San Antonio, Texas. This is a 2 year contract. Please email resume to: RECRUITING@MILLGROUPUSA.COM Job Overview: Observe recorded calls Review coaching feedback Review customer satisfaction scores Provide coaching and develop senior technicians Requirements: Contact center quality analysis / Effective communication & coaching / Contact Center Quality tools (NICE engage) Nice Engage ServiceNow Excel Work Schedule: Mon-Fri 8-5 is the initial request but hours could vary.
IT Systems Analyst Lead
IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks:IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Data Entry Operator Sr - PHX
Job Summary: Performs high-volume data entry (average: 8,000 to 10,000 keystrokes per hour). Performs basic management of data entry, research, analysis, correspondences, and document filing. Detects and correct errors. Uses word processing, spreadsheet, database or other software on a computer. Technical Requirements: • HS Diploma or equivalent • 4+ years experience of data entry, data management. • Ability to provide training and guidance to less experienced or new workers • HS Diploma or equivalent • Must maintain an average of 8,000 to 10,000 key strokes per hour • Must maintain error rates of less than 1% • Must have the ability to follow instructions • Must be able to read, comprehend, and find errors or mistakes • Has advanced computer skills including: word processing, spreadsheet, database & other software • Proficient in MS Word • Proficient in MS Excel Job Duties: • Performs basic management of electronic files including print, copy, edit, transfer, and delete • Detects and corrects errors • Capable of managing several efforts simultaneously and able to provide directions and assist to lesser qualified individuals.
Full Stack Jr/Mid
Full Stack Developer Mid Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Business Systems Analyst
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
IT Systems Analyst Lead
IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
UI/UX Producer Sr
UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
UI/UX Designer Mid or Sr.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
UI/UX Producer Sr.
UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
IT Scrum Master Mid
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
UI/UX Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Business Systems Analyst-IT
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
Development Product Owner Sr.
Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.
Development Product Owner Sr
Sr Development Product Owner: JOB ROLE Represent Enterprise Document Management (EDM) stakeholders to lead, collaborate with and motivate a cross-functional team to elicit, understand, analyze, document, refine and communicate business needs and provide continual business guidance business and/or technical delivery teams that develop, execute and release effective solutions. MINIMUM REQUIREMENTS • Serve as the business requirements expert, engaging and managing the work of subject matter experts from the business. • Provide continual business guidance for the development and execution team(s). • Lead, manage or orchestrate activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. • Work with the business and IT delivery teams to identify and mitigate risks to include business operational risks. • Escalate issues and develop recommendations for appropriate solutions. • Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks & controls for the improvement area. • Serve as direct representative of the business with development and execution team(s), representing/reinforcing EDM’s perspective throughout the product realization cycle. • Work with the business process owners to develop metrics to manage and track benefits, adoption and risks to operations. • Assist with project level plans related to schedule, scope and resources. • Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level. • Review, and when appropriate, accept and prioritize feedback and new requirements from stakeholders. • Ensure output of development is reviewed and accepted or declined by appropriate stakeholders to ensure specified acceptance criteria have been completed. • Prepare the business for the change and arm them with tactics and metrics for benefits, adoption, and risk. PREFERRED • 2+ years of relevant experience in financial industry document compliance, process improvement, project delivery, business/requirements analysis and change management practices. • Must be able to collaboratively work within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects. • Working knowledge of Microsoft Office products and applicable databases.
Process Engineer Sr.
Process Engineer Sr. Job Role: A strategic partner in identifying potential process engineering opportunities. Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages multiple initiatives of significant scope and complexity. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts of moderate to high complexity impacting one or multiple CoSA's cross-functional processes. Provides guidance to team members in the development and delivery of their work products critical to goal achievement and team success. Provides insight to management on issues. Minimum Experience: Bachelor’s degree in a related discipline or equivalent work experience (1); 6+ years’ process improvement and/or relevant business experience; Advanced knowledge and demonstrated use of statistics, Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Advanced knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 8+ years relevant business support and/or general analysis experience; Demonstrated leadership experience; Expert knowledge and demonstrated use of statistics and/or finance, marketing, and economic principles; Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, DOE); Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and process management principles; Knowledge of Design for Six Sigma (DFSS) or equivalent methodology; and Master Black Belt certification or equivalent. Job Duties: • Acquires and applies advanced knowledge of the business and process engineering discipline. • Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis. • Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product. • Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
IT Scrum Master Mid
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
IT Prjct Mgr - Senior
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
IT Scrum Master Mid
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
Business Systems Analyst-IT
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
Tech Writer
Technical Writer Technical Requirements: Supplier resources will have the following skills / experience / background: • Proven ability to write and edit technical documents • Three years experience writing, preparing, compiling and maintaining complex documentation such as Process Trees, Flow Charts, System Specifications, Feasibility Studies, and Functional Requirements descriptions Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Technical Writer Documentation • The purpose of this task is to document processes, procedures, policies, and meeting minutes, newsletters, intra/internet content. This task includes but is not limited to: • Identification, analysis and research information such as work processes and business requirements. • Written, revised and maintained procedures resulting from new process-related project outputs and process revisions. • Completed tested and validated content of procedures. • Documented new or changed policies, processes or procedures. Coordinate, document and communicate the implementation of the new or revised procedures. General Requirements: All Services shall be performed at company facilities. All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. All Tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
IT Scrum Masters Mid.
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
IT Systems Analyst Jr
IT Systems Analyst Jr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. Tasks: • Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. • Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses. • Complete work package analysis, develop work package estimates, perform testing and defect analysis. • Provides clarification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 2+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelor’s degree or 4+ years of work in the Information Technology field.
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Sftwr/Sys Eng-Sr
Software / Systems Engineer Sr. Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience in systems or development life cycle: 6 to 10 years and advanced knowledge of relevant technical programming languages and / or technical systems • Demonstrated Adaptability; collaboration skills; business acumen; communication skills, innovation • Bachelors degree in IT related field (or equivalent work experience) Tasks / Deliverables: The following itemized tasks / Deliverables are to be provided by Supplier in the performance of Services described under this SOW. • Acquires and applies foundational knowledge of business, its applications, and processes. • Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. • Coordinates with cross-functional team members to translate business requirements into specifications. • Gathers information to support business analysis and the development of technical solutions. • Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this SOW or as otherwise directed by company. • All Deliverables and materials furnished under this SOW shall be considered work made for hire and the property of company. • All code developed under this SOW shall be the property of company.
Business Systems Analyst
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
I/T Prjct Mgr - Mid Level
Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
Desktop Support Anlst
Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at USAA office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to company Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
Google Cloud Platform Engineer - Plano
Platform Software Engineer - Senior Level Job Company Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be an expert in API development. You will lead teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to influence and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, design and code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality as well as ensure application architecture is designed for performance and resiliency. PRIMARY RESPONSIBILITIES • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements, design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework DESIRED CHARACTERISTICS Company Platform Software Engineers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Business Systems Analyst-IT
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
ETL Developer Sr.
ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
UI/UX Designer Sr.
SAMPLE SENIOR DESIGNER REQUIREMENTS Purpose of Job The Senior UX Designer role is intended to improve experience through empathy for the users, a deep understanding of human centered design (HCD) and strong analytical abilities. You also need to understand the technical limitations and business goals so you can deliver relevant and achievable solutions. As a UX practitioner you will conceive and conduct user research, interviews, surveys, and use the multiple data points to extract insights, create user journey maps, storyboards, user flows, wireframes, concepts and functional prototypes. The UX designer will also design the overall functionality of diverse personas in order to ensure a delightful user experience, iterate upon it and informed by user-testing. Executes on creating concepts, designs and graphic user interface needs. Job Requirements • Serves as a strategic partner with enterprise business stakeholders to identify the business objective. • Applies knowledge of the business and industry to create the vision for member experiences across campaigns, projects, programs, products and channels. • Creates concepts, designs, and/or coding and may oversee production of highly complex and integrated visual/technical solutions. • Applies and teaches advanced knowledge of design principles and business objectives. • Presents and communicates design and/or branding objectives, concepts and executions to executive partners and stakeholders across the enterprise. • Collaborates with key stakeholders to ensure all executions fulfill requirements. • Ensures compliance with design, brand, legal and/or accessibility standards/requirements, as required. • Creates design concepts and/or prototypes for use in usability testing. • Drives the development or improvement of design processes, procedures, standards and guidelines. • Monitors efforts of less experienced peers and provides feedback. • Guides management on design related issues. • Serves as an expert to help teams resolve escalated issues. • Contributes to the alignment experiences across projects, programs, products and channels. Minimum Requirements: • Bachelor's degree or 12 years of design work experience may be substituted in lieu of a degree. • 8 or more yrs experience in advertising or digital design. • Expert understanding of user experience and/or interactive design principles. • Excellent communication skills, both written and verbal. • Experience leading cross functional initiatives and influencing business decisions. • Self-motivated and able to work well with a diverse group of people. • Experience meeting tight deadlines. • Expert skills in print and traditional media channels. and/or digital channel technologies (e.g., HTML5, CSS and JavaScript). • Subject Matter Expert with Adobe Creative Suite. • Subject Matter Expert with Microsoft Office and Visio. Preferred Requirements: • Extensive experience performing metrics analysis to inform design/UX optimization efforts; apply a data-driven approach to all design activities. • Experience leading UX research and testing processes. • Experience facilitating HCD activities and design sprints. • Experience with creative testing and optimization. • Digital acquisition experience and/or working experience for a large online retailer. • Ability to drive brand narrative and storytelling.
Desktop Support Analyst
Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at company office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same PC Staging/Repair • Verify PC have been staged with appropriate load (PnC/BLIC/OEM) including secondary software, users data, and profiles • Repair of hardware. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same • Inventory management, scanning of equipment
Business Systems Analyst-IT
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
I/T Operations Specialist Jr.
I/T Operations Specialist Jr. Job Role: Supports the development and improvement of process and procedures to meet IT Operations availability needs and provides support of these processes to other teams. Supports return to service activities and provides support for Disaster Recover/HADC exercises. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution. Minimum Requirements: Associates degree or equivalent work experience; Up to 2 years relevant work experience in PC, Network, Telecommunications, Server, Mainframe, Software or other I/T technical operational support areas, knowledge of IT hardware or software asset management competencies; Knowledge of IT Asset Mgmt systems; Knowledge of or hands-on experience authoring technical documentation. ITAM - Knowledge of project management processes; Experience developing and using Microsoft Access queries and tables; Solid experience using Microsoft Excel and other Office products. Problem Management - Solid experience using Microsoft Excel and other Office products. Job Duties: • Major Incident Management manages and drives Return to Service activities for all major incidents at company. Understands and performs standard set of return to service functions or monitoring, analysis, trending, and reporting activities. • Problem Management & Analysis oversees, produces, analyzes, and reports on metrics and trending for the Incident, Problem, and Availability Management processes. Understands and performs standard set of analysis, trending, and reporting activities. • Production Control assists support teams with the Change Management System and scheduling tools. Performs batch/automation consulting and analysis, wellness and infrastructure improvements, set-up, and release-related monitoring in partnership with support teams. Understands and performs standard analysis and set-up functions. • Hardware Provisioning performs design and network installation of cabling projects including fiber and Cat6 in support of data center requirements. Performs routine hardware installation, maintenance, upgrade and deinstallation. • Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of company's desktop computing and telecommunications equipment. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. Performs complex hardware, software, and telephone break/fix activities for standard desktop and wireless phone equipment. Performs infrastructure platform installation, trouble resolution, break/fix, upgrade, and on-call activities for Server/Network/Telecommunications environments. • Relocation Services performs routine installation, relocation, changes and de-installs of the desktop platform (computing and telecommunications) in the home office. Performs Return-to-Service (break/fix) functions of the desktop platform (computing and telecommunications) in the home office. Supports and may install company-authorized Desktop Software. Supports the enterprise initiatives of equipment refreshes, DR/BR (Disaster Recover/Business Resumption) and CAT.
Computer Systems Engineer - Plano
Computer Systems Engineer Mid Job Role: Plans installs, integrates and validates moderately complex systems software and hardware solutions following with guidance from others. Acquires and applies maturing knowledge of the business, its products, and processes. Participates in the development and implementation of team initiatives as a team resource. Resolves issues and identifies appropriate issues for escalation. Performs moderately complex work assignments and problem resolution. Applies learned skills to perform problem resolution across integrated platforms, systems, processes, or channels. Job Overview: 1. Apply technical skills to solve moderately complex problems infrastructure and application performance and availability problems. 2. Expand troubleshooting skills in one domain. 3. Works with experienced team members to conduct root cause analysis of system issues. 4. Uses team tools and processes to achieve team goals under guidance from experienced team members. 5. Perform system monitoring, diagnostic to identify root cause analysis and determine corrective actions. 6. May modify system tools and implement software configuration to run multiple applications. 7. Participate on projects to gain an understanding of a project lifecycle and contributes to the project by conducting research on requested tasks. Minimum Experience: Bachelor’s degree or equivalent work experience, 2+ years relevant business support and/or general information technology support experience, Basic knowledge of systems administration and/or systems programming skills, Basic knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to USAA Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Software Developer & Int Sr
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
I/T Prjct Mgr - Mid Level
Project Manager – Mid Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
IT Systems Analyst Lead
IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks:IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
IT Prjct Mgr - Senior
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
UI/UX Producer Sr.
UI Producer (Creative Producer/UI Producer/User Experience Architect) Work experience: Senior Level (IT101)- Minimum 8 years experience Job Summary: Facilitates the creation of user experiences by partnering with stakeholders and subject matter experts to define requirements. Plans, organizes and manages the user experience design process for a given project or effort. Primary deliverables include the information architecture and wireframes for various digital channels (e.g., the web, smart phones, tablets, kiosks, email, desktop, etc.). Technical Requirements: Supplier resources will have the following skills / experience / background: • Bachelor's degree (BA/BS) or equivalent experience in Communication Arts, User Experience, Human Factors or Psychology • Experience in User Experience design for both desktop and mobile interfaces • Experience in graphic design with emphasis in the conception and design of digital experiences. • Experience with elicitation of user experience requirements including charrette, sketching, and drafting of personas and user scenarios. • Strong Information Architecture experience required. • Fully proficient understanding of user experience design principles. • Strong facilitation, negotiation and consensus building skills. • Must have excellent communication skills, both written and verbal. • Fully proficient understanding of capabilities and constraints of digital channel technologies (e.g., HTML5, CSS3 and JavaScript). • Experience with Microsoft Visio. • Experience with the Microsoft Office Suite of Applications. • Strong graphics skills desired. • Strong computer skills required • Experience with visual design and development tools including Fireworks/Photoshop/Illustrator/Dreamweaver required Must be self-motivated and able to work well with a diverse group of people. • Must be able to handle stress, including short deadlines. • Excellent writing, graphics and computer skills. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). Process improvement, project management or relevant change management experience. • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Preferred Requirements: Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Roles and Responsibilities: • Manage multiple projects from concept through completion • Work with business and key stake holders in order to make their business requirements come to life in a pleasant user experience • Provide quality control for UI through project completion • Collaborating with designers to produce a best-in-class user experience based on business requirements • Interact with designers and peer team members to develop creative concepts • Participate in the idea process of new business efforts with Business Partners and other strategic leads • Assisting and advising business analysts to develop requirements that consider the interests and goals of the member as well as those of the association. • Ensuring that the interfaces created or altered in response to new requirements are reviewed and/or approved by the following: o Content – To ensure that text content is error-free and conforms to the organization’s general stylistic standards o Usability – To ensure that the interfaces are easy for members to understand and use to accomplish their goals o Standards & Design – To ensure that the new interfaces are consistent with site-wide conventions o Member Experience Reviews • Serving at all times as an advocate for the member who will be using the interfaces to accomplish tasks • Providing subject matter expertise to the organization regarding User Experience operations and serving customers, including but not limited to answering questions about the user experience for Project Managers, Business Managers, Technical Leads, Test Leads, Developers and any other members of the project team. • Development of the information architecture (IA) for assigned projects • Manages the creation of wireframes/comps and the user interface for assigned projects • Manages personas and usability testing activities • Participates in the development of page specifications
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to USAA Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
Desktop Support Anlst Jr
Desktop Support Analyst Technical Requirements: Supplier resources will have the following skills / experience / background: • Ability to lift 35 pounds • Excellent customer service and people skills • Ability to work simultaneous tasks • Technical knowledge and understanding of PC hardware • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP) • Experience with MS Office Suite • Excellent Oral and Written communication skills • Ability to meet critical timelines in a rapidly changing environment • Must be willing to work at company office locations in San Antonio and Regional Offices as required • Must be willing work flexible hours to include day, night, and weekend • XP operating system knowledge that includes the ability to: o Mapping network drives o Printers o File copy functions o Manual installation of software applications Tasks: The following itemized materials are Expected tasks to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Installer / Deinstaller Tasks • Remove existing PC and move to centralized collection point • Install PC • Start user data and profile restoration process • Test desktop and complete the Support Checklist • Scan desktop bar codes • Complete installation information sheet • Provide floor support Floor Support Tasks • Verify PC has been installed – including hardware, software, users data, and profiles • Address user questions • Recognize and repair hardware malfunctions. • Capture metrics related to quality of work performed and provide a written report • Document lessons learned and provide a written report of same General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
I/T Operations Specialist Jr.
I/T Operations Specialist Jr. Job Role: Supports the development and improvement of process and procedures to meet IT Operations availability needs and provides support of these processes to other teams. Supports return to service activities and provides support for Disaster Recover/HADC exercises. Provides consultation with customers on tactical, and at times strategic, availability issues and recommends and/or provides solutions. Works under minimal supervision for intermediate tasks and assignments. Performs moderately complex to complex work assignments and problem resolution. Minimum Requirements: Associates degree or equivalent work experience; Up to 2 years relevant work experience in PC, Network, Telecommunications, Server, Mainframe, Software or other I/T technical operational support areas, knowledge of IT hardware or software asset management competencies; Knowledge of IT Asset Mgmt systems; Knowledge of or hands-on experience authoring technical documentation. ITAM - Knowledge of project management processes; Experience developing and using Microsoft Access queries and tables; Solid experience using Microsoft Excel and other Office products. Problem Management - Solid experience using Microsoft Excel and other Office products. Job Duties: • Major Incident Management manages and drives Return to Service activities for all major incidents at company. Understands and performs standard set of return to service functions or monitoring, analysis, trending, and reporting activities. • Problem Management & Analysis oversees, produces, analyzes, and reports on metrics and trending for the Incident, Problem, and Availability Management processes. Understands and performs standard set of analysis, trending, and reporting activities. • Production Control assists support teams with the Change Management System and scheduling tools. Performs batch/automation consulting and analysis, wellness and infrastructure improvements, set-up, and release-related monitoring in partnership with support teams. Understands and performs standard analysis and set-up functions. • Hardware Provisioning performs design and network installation of cabling projects including fiber and Cat6 in support of data center requirements. Performs routine hardware installation, maintenance, upgrade and deinstallation. • Desk side Support analyzes, plans, and executes installations, moves, adds, and changes of company's desktop computing and telecommunications equipment. Participates in long and short term projects as required to facilitate new technology, infrastructure upgrades, and face-to-face member experiences. Provides inventory management for desktop computing and telecommunications environments. Ensures financial accuracy and compliance with corporate and commercial policies. Manages assets from acquisition to disposal. Performs complex hardware, software, and telephone break/fix activities for standard desktop and wireless phone equipment. Performs infrastructure platform installation, trouble resolution, break/fix, upgrade, and on-call activities for Server/Network/Telecommunications environments. • Relocation Services performs routine installation, relocation, changes and de-installs of the desktop platform (computing and telecommunications) in the home office. Performs Return-to-Service (break/fix) functions of the desktop platform (computing and telecommunications) in the home office. Supports and may install company-authorized Desktop Software. Supports the enterprise initiatives of equipment refreshes, DR/BR (Disaster Recover/Business Resumption) and CAT.
Developer / Prgm JAVA – Mid
Developer / Programmer JAVA – Mid Level Job Role: This position is a hands-on, application developer who will be joining an existing application development team. The ideal candidate should possess demonstrated ability to: - Execute and program on an application development team through all phases of the software development lifecycle - Provide expertise in triaging, diagnosing and resolving complex systems issues - Quickly learn and apply new information and knowledge General knowledge of the securities industry and CGC specific businesses. Working knowledge in one or more highly specialized areas of application development and/or business analysis that is of significant impact to the organization. Working experience and knowledge of programming language(s), software development tools and environment(s) and systems analysis and functional design. Knowledge and working experience of database concepts, database design, data modeling and system architectures. Knowledge and working experience with application design principles, practices, system development methodologies and software life cycles. Knowledge of user interface principles and windows design standards. Knowledge of security and disaster recovery requirements for applications development. Thorough knowledge of documentation and training. Technical skills and experience: 4+ years - Java 1.6 - Web technology fundamentals including: Web services (Java Metro), HTTP fundamentals, JavaScript - Hibernate - Spring - Fundamentals of SQL queries - .NET - C# - Preferred: Unix scripting, Infragistics Tool experience: - ClearCase - Visual Studio 2010 - Eclipse - Weblogic 10.3 - tcServer - Oracle 11g Applied experience leveraging agile software development principals & practices is desired including: - Scrum or Kanban or Scrumban - Paired programming - Continuous integration (using tools like Cruisecontrol, Quickbuild, etc.) - Test Driven Development - JUnit Preferences: Demonstrated ability to: • Function and execute in all phases of application software development. • Work independently and provide technical aptitude concerning application design and/or systems analysis. • Apply a broad knowledge of development technologies and determine appropriate options for resolving business issues. • Review recent technical/systems developments and evaluate their usefulness and compatibility with CGC systems. • Contribute and documents standards and guidelines. • Communicate complex technical concepts, techniques and skills to a variety of technical, managerial and business audiences. • Follow project scope and achieve objectives for assigned projects. • Collaborate with team and follow guidance from Sr/Lead. • Work effectively in a team environment and support others on the team. • Use good judgment in identifying issues and recommending solutions to others. Acquires and effectively demonstrates any additional knowledge and skill requirements as requested. Job Duties: • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. • Performs complex systems analysis and/or assists Sr./Lead with designing applications requiring advanced techniques using leading-edge technologies. • Provides technical expertise and assists Sr./Lead with analytical support in the conceptualization, development and implementation of complex interrelated systems and/or programs. • Assisting the Sr./Lead with Developing system designs to meet user requirements (examples might include program designs, database designs, and window designs). • Gathers user requirements and performs systems analysis (possibly in conjunction with business system analysts). • Follow and executes application designs often integrating multiple phases or aspects of an overall system design. • Participate in application development design reviews. • Follows project approach and/or procedures to solve the most complex applications problems considering system requirements/limitations, operating time, system architecture, and the desired results. • Maintain and follow standards and guidelines. • Execute systems tests of new state-of-the-art applications to determine potential internal use. • Collaborate with other applications staff members to resolve complex systems issues. • Prepares/moves application programs from development to production in controlled manner. • Follow and update documentation and other materials supporting application programs. • Provides feedback in determining scope and participates in recommending priorities for system changes. • On-going evaluation of system functions and design and identifies areas for improvement. • Provides on-call coverage to application programs as needed to support business operations. • Participates in the development and training of team members. • Proactively researches leading-edge technology and application development techniques through continued education and training. • Prepares and distributes status reports and other updates to users and management. • Communicates actively with users on systems status, including system changes, problems, enhancements, and potential impacts. • Participates actively in all, and in some cases leads certain, aspects of project management and control. • Constructively contributes in team and department meetings and training opportunities. • Performs other work as required or requested as well as additional assignments.
UI/UX Designer Mid
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
IT Project/Program Manager Ld
I/T Project / Program Manager Sr. Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously and / or major programs. • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Experience building project schedules • Quick learner Preferred skills / background: • Manage collective projects and project managers to attain company goals. • Familiarity with Artemis or other project management software • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training Additional requirements: • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this SOW or as otherwise directed by company. • All Deliverables and materials furnished under this SOW shall be considered work made for hire and the property of company.
User Experience Designer Svc
Service Designer (Lead) Summary Candidates should be Service Design practitioners with strong Agile Business Analysis, Process Engineering and Lean Six Sigma skills with demonstrated ability to tackle the problems in a systemic, data driven, and collaborative manner. Ideal candidate would be a seasoned practitioner who has experience coaching and developing design and business teams, creating new methods and practices, and someone who demonstrates a collaborative, service driven approach. Minimum Experience • Bachelor's degree or 4+ years of equivalent professional experience may be substituted in lieu of degree. • 8 or more years of relevant, on-the-job experience in Agile Business Analysis, Process Engineering, Lean Six Sigma, or a relevant design field, such as User Experience, Service Design, or Applied Design Research. • A portfolio that demonstrates subject matter expertise in applying and creating human-centered service design practices, methods, and problem-solving strategies. • Excellent written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail. • Highly motivated, with advanced organizational and prioritization skills and a demonstrated ability to effectively lead a cross-functional team. • Superior facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. • Demonstrated ability to plan, conduct, and synthesize generative and exploratory research. • Extensive experience in creating product or service prototypes in an Agile environment. • Demonstrated ability to practice, facilitate, and educate others in all phases of the design process (thinking and doing). Job Duties / Skills • Leads the definition and integration of visual mapping artifacts in order to identify user needs and goals and analyze the current state of services from member and business perspectives. • Recommends opportunities for improvement across all channels, technologies, platforms and products, and facilitates the prioritization of potential solutions against customer and business priorities. • Masters Service Design, Agile Business Analysis, Process Engineering, Lean Six Sigma methods and facilitates highly collaborative design workshops to drive customer-centric, data-driven outcomes with business, design, and technology partners. • Leads the creation and rapid iteration of product and service prototypes in an Agile environment. Designs test plans and validates customer solutions that will result in measurable improvements to key metrics. • Collaborates with stakeholders through all stages of Service Design program implementation. Communicates progress, direction, and outcomes in a way that increases partner buy-in to design methodologies. • Leads the evolution and innovation of the Service Design practice and creates and iterates methods that promote human-centered design from problem definition to design implementation. • Leads the planning and execution of qualitative and quantitative applied research efforts and knows when/how to advocate for specific types of research in the design process. • Analyzes research outputs, and expertly synthesizes insights to articulate business applications and product and service opportunities. • Is self-directed, is an expert in their craft, and demonstrates excellent leadership, collaboration and facilitation skills, guiding cross-functional teams toward a shared understanding of business problems, member needs, and solutions to achieve intended outcomes. A mix of skills and expertise is what we look for in Service Designers: • Extensive experience working on enterprise programs and initiatives. • Experience with Agile frameworks and methodologies such as Scaled Agile Framework (SAFe) and Lean, preferably Transactional Lean discipline. • Experience in a federally regulated industry. • Is expected to coordinate with multiple product and service teams in the enterprise environment. • Has equal amounts of desire to practice AND educate non-practitioners. • Is comfortable with or wants to learn how to add analytical rigor to design artifacts. • Has the ability to turn research findings into a compelling narrative to share with stakeholders. • Experience working with complex organizations on enterprise level products or services. • Is able to navigate a transforming enterprise that is experiencing rapid cultural change. • A passion for creating new methods and practices. • Experience in Service Design, Design Research and Synthesis, and Process Engineering, specifically Process and Value Stream Mapping and Root Cause Analysis. • Is comfortable facilitating both a 1:1 session and a 20+ stakeholder work session - whatever the need is based on the project phase. • Is comfortable with or wants to learn how to get stakeholder buy-in to do research and implement service and experience design programs. • Demonstrated understanding of technical, systemic, and business considerations in the financial services industry.
ETL Developer Sr.
ETL Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role An ETL senior developer is responsible for developing data flow architectures (designed by an ETL Architect) within various integration patterns for loading analytical structures (DW, DM, ODS etc.), or integrating and migrating applications (EAI). In doing so, he/ she leverages industry-strength data movement technologies such as InfoSphere DataStage, Informatica PowerCenter or others. The person must be able to: • Configure and customize the chosen ETL tool for client installations. • Optimally leverage the ETL tool components for developing efficient solutions for data management, conversion, migration and integration. Develop overall design and determine division of labor across various architectural components (for example ETL tool vs. database). • Deploy and customize Standard Architecture components. • Mentor client personnel. Train junior staff on the Integration Methodologies and related supplemental solutions. • Support development of task plans including schedule and effort estimation, under the guidance of an ETL architect. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Advanced ETL experience using either Informatica or Data Stage • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations; leadership experience a plus • Proven experience in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong UNIX shell scripting skills (primarily in COBOL, Perl) • Strong understanding of Data warehousing design concepts/skills • Data profiling experience • Defining and implementing data integration architecture • Strong ETL performance tuning skills. The ability to quickly and efficiently analyze and resolve performance issues within variety of operational environments • Demonstrated ability to analyze data concerning production volumes, batch schedules, and i/o statistics • Proven problem-solving / problem resolution abilities. • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: • ETL experience using either Informatica or Data Stage or an equivalent technology SQL UNIX shell scripting Preferred: • Dimensional data modeling skills • Familiar with Agile Development Methodology • StarTeam Software Configuration Management Tool • SAS Experience • Business Objects (Webi, Xcelsius, Crystal Reports) or an equivalent technology • MS Analysis Services • General Host Knowledge • StarTeam Software Configuration Management Tool • Control-m scheduling tool • Proficiency in scripting (in order of preference): Korn, Perl
Business Systems Analyst
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
IT Systems Analyst Lead
IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks:IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
IT Scrum Master Sr.
IT Scrum Master Sr. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 6+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 6+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies. • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA). DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
Software Developer & Int Sr
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
User Experience Designer / Service Designer
We are seeking User Experience Designer for a client downtown Austin, Texas! Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities. Job Overview: Design discovery, discussion and execution Partner and team communication Overall engagement with the studio and the rest of the design organization Job Requirements: Product design experience Working knowledge of UX best practices within and enterprise Working knowledge of Human Centerd Design practices and activities Sketch preferred, but Adobe Suite is also acceptable InVision Prototyping (InVision Inspect a plus) Mural (or other collaborative tools) Basic Agile software experience a plus (Rally, Jira, etc.)
Software Developer & Integrator Mid.
Software Developer & Integrator Mid. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development life cycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 4+ years of work experience in the Information Technology • 4+ years of software development experience demonstrating depth of technical understanding within a specific I/T discipline(s)/technology(s)-i.e., Business Intelligence, Mobile, Web, Java etc. • Independently installs, customizes and integrates commercial software packages. Facilitates root cause analysis of system issues. Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. May assist experienced team members with the delegation of work packages. Preferred: • 2+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
UI/UX Designer Mid.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Full Stack Mid/Sr
Full Stack Developer Purpose of Job Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Process Engineer Sr
We are seeking Process Engineers for a client in San Antonio, Texas! For immediate consideration, send resume to: RECRUITING@MILLGROUPUSA.COM Note: Due to COVID -19 This request will be full time WFH for the duration of the assignment. This means candidates will need their own computers and high-speed Internet access as a requirement for WFH capabilities. Job Overview: • Acquires and applies proficient knowledge of the business and process engineering discipline to include interviewing process actors, process mapping, time/motion analysis, and identification of constraints. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using software development lifecycle (SDLC), continuous integration, and continuous deployment industry standards to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of personas, SDLC tooling, and processes to support business problem analysis and determine the best methodology to remove constraints while maintaining software quality. • Drives improvement efforts based on analysis. • Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. • Conducts basic statistical analysis. • Resolves issues and navigates obstacles to deliver work product. • Ability to effectively communicate and present process and process changes to leaders. Requirements: • Acquires and applies proficient knowledge of the business and process engineering discipline to include interviewing process actors, process mapping, time/motion analysis, and identification of constraints. (3 Years) • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using software development lifecycle (SDLC), continuous integration, and continuous deployment industry standards to optimize the overall efficiency and effectiveness of the process. (3 Years) • Utilizes broad knowledge of personas, SDLC tooling, and processes to support business problem analysis and determine the best methodology to remove constraints while maintaining software quality. (3 Years) Required Tools: • Visio • Confluence • PowerPoint
Software Developer Mid / Sr
Tasks: • Identifies and manages existing and emerging risks that stem from business activities and the job role. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. • Follows written risk and compliance policies and procedures for business activities. • Design, develop, code, and test significant technical solutions collaborating with senior and lead engineers. • Lead code/design reviews to ensure smooth daily operations and accurate planning at a team level. • Organize work and lead team to deliver features and solutions. • Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems. • Mentor and coach junior engineers. • May begin working with architecture to help influence directions for key technologies within a specific domain. Minimum Education: • Bachelor's degree in related field of study, OR 4 additional years of related experience beyond the minimum required. Minimum Experience: • 6 years of Java development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). • 3 years of experience with DevOps tools • Demonstrated ability to independently research technical issues and generate creative/innovative solutions.
User Experience Designer / Service Designer
User Experience Designer / Service Designer Summary Candidates should be well-rounded service and interaction designers with the ability to demonstrate thought leadership and a thorough understanding of the principals of user-centered design. These designers create exceptional user experiences, acting as customer advocates. They think holistically through every touch-point and go beyond the screen when designing the ideal user experience. Excellent communication and presentation skills are critical. Candidates must have an ability to deliver a message clearly and concisely to an executive audience, crafting compelling presentations that demonstrate the effectiveness of UX concepts. Minimum Experience • Bachelors Degree from an accredited university or 6 years work experience • 8+ years experience working with user-centered design development and process management with product, and/or service design • 4+ years experience creating sketch, wireframe, and document and envision concepts • 4+ years experience with digital technologies and channels • Experience with product and service design • Experience leading large cross-functional team projects • Executive presentation and communication skills • Workshop facilitation skills • A diverse portfolio of past work that shows depth of thinking and solutions Job Duties / Skills • Leverages expert business/analytical user-centered design knowledge to lead the collaboration with stakeholders through the Service Design process; Discovery, Ideation, Design and Pilot / Launch. • Acts as a thought leader in team working sessions. • Synthesizes and interprets large amounts of quantitative and qualitative data. • Champions and effectively communicates findings into high-fidelity visuals. • Creates holistic experience designs and recommendations for development and execution. • Develops innovative proposals and target state experiences. • Applies an expert understanding of member needs, staff needs, and business goals to tell a single story. • Communicates design ideas proficiently with well-developed writing, presentation and story-telling skills to a variety of audiences including executive levels. • Ideal candidates are actively engaged, passionate, and flexible with the ability to be a creative problem solver and enjoy connecting with people. • Able to think strategically to identify root causes and get beyond treating symptoms. • Reliably and consistently accomplish important work with strong action-based performance. • Seek to understand our users, employees and marketplace to contribute effectively. • Conceptualize hard problems and opportunities to find practical solutions that minimize complexity and prove to be useful and actionable. • Hold a strong set of values that guide you to make tough decisions with ease. • The courage to say what you think and ability to admit when you make mistakes. • Seek the best solutions and ideas for the users, leaving your ego at the door. • Share information and ideas openly. A mix of skills and expertise is what we look for in Experience Designers: • Creating wireframes, prototypes, blueprints, IA and mock-ups • Sketching, storyboarding, phone conversation guidelines and scenario development • End-to-end experience design strategy • Facilitates envisioning and co-creation workshops • Qualitative, ethnographic and evaluative research • Maintain awareness of evolving UX standards and best practices • Interaction design and continuously seeking new ways to interact with users • Sensitivity to the emotional, cognitive, environmental, and military culture needs • Collaborate with cross-functional teams to design solutions • Consider business and technology constraints • Understanding current call center technologies and capabilities to support service delivery • Broad portfolio displaying the use of UX practices in a variety of mediums
Dvlp. Program Mainframe Sr.
Developer / Programmer Mainframe Senior Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience: - 6 to 8 years • Ability to follow ITIL, Six Sigma or CMM “best practices” • The ability to quickly and efficiently analyze and resolve a combination of voice, data, and network problems in a development environment. • Proven problem-solving abilities. • COBOL • JCL • EZTRIEVE • General Host Knowledge • Object Oriented Analysis and Design • Java Programming Language • .Net Programming Language • Visual Basic Programming Language • AJAX or LAMP • J2EE • XML • Java Server Pages (JSP) • HTML • Doors • Unified Modeling Language • Rational Rose • C & C++ Programming Language • Oracle • PS SQL • Model-View-Controller (MVC) design paradigm and Struts Framework • IBM Visual Age Java 3.5/4.0 ADE & Visual Age Java Source Repository • Knowledge of IBM Websphere Framework • Knowledge of DB2 and/or Universal Database (UDB) • Custom Tags associated with JSP pages • StarTeam Software Configuration Management Tool • Unified Software Development Process • Software Engineering Institute’s Capability Maturity Model (CMM) Level 3 • Software Product Engineering Life Cycle • Microsoft IIS platform • Microsoft Visual Basic Application Development Environment Tasks for Genesys-Experienced Developer / Programmer: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. Task #1: Test and document upgrades in a test and production environment for Genesys components. Task #2: Administer monitoring and other features of the Solution control Server and document processes. Task #3: Design, develop and Test Routing Strategies. Task #4: Collect and document requirements. Task #5: Document Routing strategy, requirements and purpose. Task #6: Review and Analyze Error logs and document findings. Task #7: Troubleshoot issues. # 7.1: Write Brio Reports for Analyzer and document templates and definitions for all reports. # 7.2: Design, update and implement Outbound Campaigns and lists. Task for all other Developers / Programmers: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION Expected task #1: Completed Work Package Analysis Artifacts Prepared in accordance with the company Software Product Engineering Life Cycle document Expected task #2: Completed Work Package Estimate Prepared in accordance with the company Sized Based Estimating Tool document and FSD1-IMP Development Estimating Template document Expected task #3: Completed Design Artifacts Prepared and completed in accordance with the company IT Software Process Library to include: • design artifacts that are graphic and concise, top down partitioned and non-redundant shall include: • graphic representation of the system • design elements broken down into lower levels of detail • details required to document the functions of the system Expected task #4 Construction Tasks: Software Code Tasks include: • Completed Code Modules • Artifacts that is integral to the software product to include source, binary, executable or equivalents such as scripts or command files. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company. • All code developed under this JOB DESCRIPTION shall be the property of company
Software Developer & Integrator Mid
Software / Systems Engineer Mid Technical Requirements: Supplier resources will have the following skills / experience / background: Work experience in systems or development life cycle: 4 to 6 years • Demonstrated Adaptability; collaboration skills; business acumen; communication skills, innovation • Bachelors degree in IT related field (or equivalent work experience) Tasks / Deliverables: The following itemized tasks / Deliverables are to be provided by Supplier in the performance of Services described under this SOW. • Acquires and applies foundational knowledge of business, its applications, and processes. • Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. • Coordinates with cross-functional team members to translate business requirements into specifications. • Gathers information to support business analysis and the development of technical solutions. • Supports and proactively contributes to continuous improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this SOW or as otherwise directed by company. • All Deliverables and materials furnished under this SOW shall be considered work made for hire and the property of company. • All code developed under this SOW shall be the property of company.
Tech Writer Sr
Tech Writer Sr. - Establish the look and feel for various interfaces, including print, websites, mobile devices, and apps - Work on email marketing items, presentation materials and interactive event materials - Work within brand guidelines to create layouts that reinforce a brand’s style or voice through its visual touchpoints - Design user-centered interaction models, wireframes or screen mockups - Design logos, icons and infographics - Closely collaborate with IT and business teams to solve complex issues, like interaction models and data visualization - Have basic coding knowledge (HTML/CSS/JS) so they can work hand-in-hand with coders and/or edit existing code or customize code. - Create and organize production assets - Resize assets for different mediums — print, email, tablet, mobile and web - Juggle multiple projects while effectively managing timelines and expectations - Knowledge of print production and ability to coordinate/work with Must have knowledge using the following technology tools: - Adobe Illustrator for graphic and icons creation, publishing documents - Adobe Photoshop for editing images - Visual Studio Code for SharePoint and Wiki Customization - Expert in building custom PowerPoint presentations - Adobe After Effects and Premiere for motion design and video editing
IT Systems Analyst Lead
IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks:IT Systems Analyst Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. Incumbents work with business and IT delivery teams in order to understand the business vision and collaborate with IT delivery teams to enrich understanding by thorough deliverables development and reviews. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. • Serves as requirements management Subject Matter Expert (SME) and liaison between business management, software quality assurance, and the IT software development community. • Actively contributes to project successes by partnering with Program Management to understand program strategy, transformational, and operational plans. Ensures readiness of scope, business goals and objectives prior to project initiation. • Participates in project governance process, analysis, training of Systems Analysts. Serves as a trainer/mentor/coach. Conducts quality reviews and observes team members in the development and delivery of their work product; delivers coaching and just-in-time training. • Collaborates with Domain Architect on Roadmap and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. • Performs and/or manages multiple roles such as requirements trainer, coach, scrum master. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. • Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
iOS Infrastructure Developer Sr.
iOS Developer - Senior Level Job Job Summary USAA Labs is looking for an experienced iOS Developer to help us develop next gen applications. You will develop mobile applications in a highly agile environment. You will work within a team delivering new functionality and maintaining existing functionality with the highest of quality. You will be responsible for all aspects of iOS application efforts. This will include defining, developing and supporting mobile infrastructure services, maintaining system documentation, integration of new modules into the applications, along with insuring the robustness of your solution through automated testing. • Design, code, analyze, and test systems for iOS applications, including iMessages and iOS Extensions • Develop applications for time-sensitive projects while considering business/system requirements. • Communicate with a team of developers, designers, project managers, and other personnel to ship new features. • Maintain project, drafts, files, codes and scripts in an organized manner that allows other team members to make edits/suggestions/changes. • Share knowledge and expertise with others. MINIMUM REQUIREMENTS • Proven ability to deliver high quality functional code to customers. • Bachelor’s degree or (5 additional years of IT experience beyond the minimum required may be substituted in lieu of a degree) • 4+ years relevant iOS development experience PREFERRED • 4+ years’ experience with iOS framework development • 1+ years’ experience with iOS development tooling to include Xcode, Gitlab and CocoaPods • 6+ months experience with iOS infrastructure design elements such as dependency injection and factory pattern • Experience mentoring and teaching others DESIRED CHARACTERISTICS USAA iOS Developers create innovative solutions that impact our members. Collectively, we are: • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committee • Exceptionally detail-oriented
Process Engineer Mid
IT126 Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
Computer Systems Engineer Sr.
Computer Systems Engineer Sr. Job Role: Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Overview: 1. Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain. 2. Generates new solutions leveraging competent skills and knowledge. 3. Solve complex infrastructure and application problems independently. 4. Considered fully qualified in one domain. May serve as a mentor to junior team members. 5. May be a subject matter expert in one or more specializations within a domain. 6. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. 7. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. 8. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Experience: Bachelors degree or equivalent work experience, 4+ years relevant business support and/or general information technology support experience, Working knowledge of systems administration and/or systems programming skills, Working knowledge of Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements: Apple Certified Unix Scripting Absolute Manage Certified Familiar with distribution processes Packaging experience Windows server experience iRapp Server Experience
Service Desk & Remote SSR
Service Desk & Remote Support Specialist Representative JOB SUMMARY: Provide technical support for client employees and problem solving for specific segments of client systems or software. JOB DUTIES: • Provides first point of contact for inquires submitted via telephone, or click to chat. • Under direct supervision, simulates or recreates customer problems to resolve user operating difficulties. • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. • Communicates customer suggestions for enhancements and insures proper handling and follow-up. • Utilize Knowledge Base and Incident tracking system per established SOP. • Documents problems and corrective procedures. • Assist other technical support and development personnel to determine problem solutions. • Keep peers and management informed of trends, scheduled, unscheduled outages and delays in support. • Keep customers informed of scheduled and unscheduled down-time events through resolution. • Attends on-going training to achieve level of technical skill needed to solve more problems that are complex. • Promotes and advocates company security policy(s), procedure(s) and awareness programs. • Performs other duties as required. POSITION QUALIFICATIONS: Associate’s degree in computer science or equivalent preferred. JOB RELATED EXPERIENCE/FUNCTIONAL AREA SKILLS/KNOWLEDGE: • One to three years IT Service Desk or similar experience and one to three years Customer Service or similar experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to management. • Knowledge base focused on job duties and the skills required completing duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Is proficient in troubleshooting computers and related office system tools. Has strong organizational and interpersonal skills. Has good written skills to provide details of issues in the incident form. HOURS: The client maintains a 24X7X365 support center environment. Weekdays, weekends, mornings/evening/overnight, full time or part time.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
IT Scrum Master Mid
IT Scrum Masters Mid. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will guide your team through the scrum process, helping remove any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS • Bachelors degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • 4+ years of equivalent work experience in IT involving continuous process improvement, project management, business requirements and analysis, and/or technical proficiency ADDITIONAL PREFERRED QUALIFICATIONS • 4+ years of relevant experience with Agile • Knowledge of multiple technical software delivery life cycles • Advanced knowledge of business management methodology, change management theory and practices and process engineering methodologies • Preferred certifications of Certified Scrum Master (CSM), Agile Certified Professional (ACP), Safe Program Consultant (SPC), Safe Agilist (SA) DESIRED CHARACTERISTICS IT Scrum Masters enable teams to create innovative solutions that impact our members by championing continuous improvement. Collectively, we are: • Curious and excited by new ideas • Fluent in the agile mindset • Energized by a fast-paced environment • Focused on the team • Able to understand and translate business needs into leading-edge technology • Community-focused, dependable and committed • Exceptionally detail-oriented
UI/UX Designer Sr
UI Designer Sr. Develops and refines the user experience. Independently performs complex work assignments and problem resolution across systems, processes, and channels. Guides and facilitates teams in the delivery of user interface solutions. Participates in the identification, evaluation, and recommendation of web technology solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 6+ years relevant design experience • 2+ years relevant financial services experience • Working knowledge of web technology platforms, applications, and standards • working knowledge of design concepts Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Strong time-management, multi-tasking and prioritization skills • Critical thinking and problem-solving skills • Excellent written and verbal communication skills • Ability to effectively present design options for review, from concept through final production • Ability to interact with other team members, both in the team and wider cross-functional capacity (technology, content, marketing, product development) • Ability to justify and articulate design decisions Job Responsibilites: o Partners with direct supervisor to serve as a point of contact for business and technology stakeholders to define business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects. o Demonstrates the value of design as a strategic partner by working with stakeholders to consistently craft, iterate, and deliver solutions that align with member needs. o Assists in the facilitation of a cross-functional understanding of business problems and potential design solutions during human-centered design sessions and group discussions to achieve actionable outcomes o Collaborates with team members to decompose moderately complex problems into a clear and achievable workstream with support and direction for decision making. o Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes. o Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Contributes to those findings in order to clarify and shape decisions that align with member needs. o Advocates for the member and drives empathy-building across the company. o Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design. o Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions. o Provides constructive day-to-day feedback and guidance to team members. o Contributes to improving the conditions and culture for design at company in order to drive positive change in our member's lives. o Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.
IT Systems Analyst Sr
IT Systems Analyst Sr IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
User Experience Designer/Svc Sr
User Experience Designer / Service Designer Summary Candidates should be well-rounded service and interaction designers with the ability to demonstrate thought leadership and a thorough understanding of the principals of user-centered design. These designers create exceptional user experiences, acting as customer advocates. They think holistically through every touch-point and go beyond the screen when designing the ideal user experience. Excellent communication and presentation skills are critical. Candidates must have an ability to deliver a message clearly and concisely to an executive audience, crafting compelling presentations that demonstrate the effectiveness of UX concepts. Minimum Experience • Bachelors Degree from an accredited university or 6 years work experience • 8+ years experience working with user-centered design development and process management with product, and/or service design • 4+ years experience creating sketch, wireframe, and document and envision concepts • 4+ years experience with digital technologies and channels • Experience with product and service design • Experience leading large cross-functional team projects • Executive presentation and communication skills • Workshop facilitation skills • A diverse portfolio of past work that shows depth of thinking and solutions Job Duties / Skills • Leverages expert business/analytical user-centered design knowledge to lead the collaboration with stakeholders through the Service Design process; Discovery, Ideation, Design and Pilot / Launch. • Acts as a thought leader in team working sessions. • Synthesizes and interprets large amounts of quantitative and qualitative data. • Champions and effectively communicates findings into high-fidelity visuals. • Creates holistic experience designs and recommendations for development and execution. • Develops innovative proposals and target state experiences. • Applies an expert understanding of member needs, staff needs, and business goals to tell a single story. • Communicates design ideas proficiently with well-developed writing, presentation and story-telling skills to a variety of audiences including executive levels. • Ideal candidates are actively engaged, passionate, and flexible with the ability to be a creative problem solver and enjoy connecting with people. • Able to think strategically to identify root causes and get beyond treating symptoms. • Reliably and consistently accomplish important work with strong action-based performance. • Seek to understand our users, employees and marketplace to contribute effectively. • Conceptualize hard problems and opportunities to find practical solutions that minimize complexity and prove to be useful and actionable. • Hold a strong set of values that guide you to make tough decisions with ease. • The courage to say what you think and ability to admit when you make mistakes. • Seek the best solutions and ideas for the users, leaving your ego at the door. • Share information and ideas openly. A mix of skills and expertise is what we look for in Experience Designers: • Creating wireframes, prototypes, blueprints, IA and mock-ups • Sketching, storyboarding, phone conversation guidelines and scenario development • End-to-end experience design strategy • Facilitates envisioning and co-creation workshops • Qualitative, ethnographic and evaluative research • Maintain awareness of evolving UX standards and best practices • Interaction design and continuously seeking new ways to interact with users • Sensitivity to the emotional, cognitive, environmental, and military culture needs • Collaborate with cross-functional teams to design solutions • Consider business and technology constraints • Understanding current call center technologies and capabilities to support service delivery • Broad portfolio displaying the use of UX practices in a variety of mediums
BI Developer Sr
BI Developer Sr. Work experience: Senior Level- Minimum 5 years experience Role A BI developer will retrieve and subsequently present corporate information for the purpose of decision support and analysis. The developer produces the results through BI techniques and the use of business intelligence tools. Techniques may range from basic queries, dashboards and portals to multidimensional analysis. Tools may include one or more of SAP BusinessObjects, Microstrategy, Oracle Business Intelligence, Cognos or Microsoft BI. The BI Developer also interfaces with business users to understand their needs and translate these into analytics and reporting solutions. This person must be able to: • Act as a liaison between the business community and the Data Warehouse or IT team to understand business information needs. • Translate information needs into data and system requirements. • Retrieve and present corporate information for the purpose of decision support and analysis leveraging one of the aforementioned technologies. • Deliver these data needs via a range of structures such as reports, dashboards, portals and data marts using the aforementioned technologies. • Provides programming and business analysis support for the design, development, testing and implementation of reports, portals and dashboards, using the above mentioned BI technologies. Minimum Requirements: Supplier resources will have the following skills / experience / background: • Strong individual contributor in complex Data Warehousing and Business Intelligence project implementations • Experienced in working directly with business customers • Strong SQL skills including complex query building and query performance tuning • Data analysis skills - ability to dig in and understand complex models and business processes • UDB, SQL Server, Oracle, My SQL, Netezza or Teradata database experience • Strong understanding of Data warehousing design concepts/skills • Performance tuning skills. The ability to analyze and resolve performance issues • Proven problem-solving / problem resolution abilities. • Demonstrated ability to translate business processes to applicable requirement types (functional, technical, etc) • Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Required: Business Objects (Universe Design, Xcelsius, Webi) or an equivalent technology SQL Preferred: Dimensional data modeling skills Familiar with Agile Development Methodology StarTeam Software Configuration Management Tool SAS Experience MS Analysis Services UDB/DB2 Data Modeling RoamBI Crystal Reports Cognos Unix
Business Systems Analyst
Business Systems Analyst Minimum Requirements • 3+ years Data Warehouse development / implementation experience • 3+ years of process improvement experience • 5+ years business requirements gathering experience such as Green Belt / AGILE / LEAN Certification or equivalent. • 3+ years with Business Analytics Visualization • Advanced knowledge of Microsoft Office tools to include Word, Excel, and Power Point. • Basic knowledge of dimensional modeling. • Working knowledge of Business Intelligence Tools, preferably BO. Nice to Have Qualifications • Bachelor of Engineering/Computer Science and Technology • CBIP – Data Warehousing • Business Analyst Job Duties/Requirements: 1. Lead business requirements gathering sessions with peer partners and business SMEs to ensure capabilities and requirements are understood and aligned to strategic data initiatives. 2. Lead requirement refinement sessions with project team and business sponsor and SME's to obtain agreement on proposed solutions and capabilities. a. A Business Requirements Analyst will be able to: i. Ability to quickly learn and understand business processes ii. Ability to learn and understand key metrics for given processes iii. Ability to act as a advisor to ensure metric alignment with strategic goals and desired behaviors iv. Ability to map requirements to data readiness.(work closely with IT) v. Ability to map requirements to data visualization such as Report Mock Ups vi. Prepare requirement artifacts like RSM, Data Elements, Use-case, scenarios, Report Mock ups etc 3. Fully understand business requirements and be able to translate/present them to the project team and the business SMES. 4. Work with IT architecture to ensure the design and implementation of the solution meets the business needs. 5. Ability to create, communicate, and deliver business solutions by leading and facilitating cross-functional, collaborative teams. 6. Analyze processes to understand impact to requirements and data acquisition and consumption. 7. Drive to appropriate measures for key business metrics based on analysis. 8. Under minimal supervision, perform moderately complex to complex work assignments and problem resolution. 9. Conduct basic statistical analysis and identify and validate business requirements. 10. Conduct data analysis in conjunction with IT partners. 11. Acquire and apply intermediate knowledge of the business, channels, and their applications and processes. 12. Gather information, analyze data trends, identify root cause(s) and impact, and provide information to the business or project teams. 13. Utilize knowledge of customers, products, processes to analyze business problem(s) and determine identify defects or issues. 14. Assist in development of change management and training materials. 15. Offshore – Onsite Coordination Competencies: • Must be adaptable to changing environments; flexible in work assignments, able to collaborate with teams of various knowledge and skills. • Must be able to drive for results. • Must be innovative. • Must have excellent follow up skills. • Provide industry insights and enhance business processes
Process Engineer Mid
IT126 Process Engineer Mid Job Role: Leads and facilitates cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Manages initiatives of moderate scope and complexity. Independently, under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes or channels; may also conduct change management efforts at a moderate level of complexity impacting one or more CoSA's cross-functional processes. Performs as a resource and mentor to less experienced team members in the delivery of business improvement and development initiatives. Minimum Experience: Bachelors degree in a related discipline or equivalent work experience; 4+ years process improvement and/or relevant business experience; Intermediate knowledge and demonstrated use of statistics; Intermediate knowledge and demonstrated use of LEAN Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); and Green Belt / LEAN certification or equivalent. Preferred Experience: Masters degree in an engineering or similar discipline, or equivalent work experience; 6+ years relevant business support and/or general analysis experience; Advanced knowledge and demonstrated use of statistics; Advanced knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements); Proficient knowledge and demonstrated use of process engineering methodologies; and Black Belt certification or equivalent. Job Duties: • Acquires and applies intermediate knowledge of the business and process engineering discipline. • Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Utilizes broad knowledge of customers, products, processes to support business problem analysis and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts basic statistical analysis. • Serves as a resource to less experienced team members on escalated issues of a routine nature. Resolves issues and navigates obstacles to deliver work product. • Identifies the information entities share across the business, and the relationships between those entities. • Maintains Enterprise Library, as applicable. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
Software Developer & Integrator Sr.
Software Developer & Integrator Sr. Job Role: Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This role is a solid, career-level role where functional and technical proficiency has been obtained, and incumbents display a depth of technical understanding within their respective areas of specialization allowing them to operate independently. Incumbents also display a proficiency that allows them to begin to mentor others (third party and internal resources) on procedural matters. Minimum Experience: • Bachelor’s degree or 6+ years of work experience in the Information Technology • Utilizing technical expertise; Creates system requirements, performs design and analysis, and coding and unit testing of complex to highly complex system functionality and/or defect correction across multiple platforms. Identifies ideas to improve system performance and impact availability. Resolves complex technical design issues. • Provides functional and/or technical guidance in evaluating applications systems or evaluating requests for proposals. Coordinates changes and influences and prioritizes tasks with business or technical departments. • Analyzes and influences technical, system, and/or user requirements. Identifies and creates solutions to improve system performance and availability. Facilitates root cause analysis of system issues to minimize impact and future occurrences. • Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements design and code reviews. Typically serves as a resource to the business. • Develops accurate estimates on work packages and ensures the accuracy of estimates developed by less experienced internal and third party team members. Analyzes and designs specifications for less experienced internal and third party team members to execute. Acts as a technical resource throughout the development life cycle. May also actively contribute to the technical and soft skills development of team members. • Assists team leads and management with delegation of technical work packages to cross-functional and third party team members for execution through the full development life cycle. Keeps management appropriately informed of progress and issues. • Coordinates system application transition from development teams to maintenance and production teams, and/or constructs and implements necessary controls to assure system/application traceability. Preferred: • 4+ years Java, Mobile, and/or Object Oriented programming experience. • Experience with SQL. • Working knowledge of automated testing techniques, methodologies and tools. • Experience using industry standard automation toolsets - i.e. Selenium, Robotium, Cucumber, Calabash, UFT, Perfecto.
I/T Prjct Mgr - Senior Level
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously. General Requirements: • All Services shall be performed at company facilities. • All Services shall be completed in accordance with the Agreement as well as the prescribed company plans, processes, procedures, specifications and guidelines as may be identified in this JOB DESCRIPTION or as otherwise directed by company. • All Expected tasks and materials furnished under this JOB DESCRIPTION shall be considered work made for hire and the property of company.
I/T Systems Analyst
IT Systems Analyst MId, Sr or Lead IT Systems Analysts are responsible for leading, managing, and facilitating activities pertaining to the development and completion of system deliverables. System deliverables include validating artifacts, developing system requirements, and assisting with translation into functional system specifications. IT Systems Analysts research and help resolve defects and production issues with business and technical teams and assist with defining and creating test case scenarios. In addition, responsibilities include participation in the sign-off of key deliverables and the storage of critical artifacts, as well as accountability for managing systems requirements and artifacts to IT team members. Tasks: • Understand and applies advanced knowledge of the business and technical domains supported to include its products, processes and services. Serves as a business proxy/SME on business topics within one or more domain. • Serves as the conduit between the customer community (internal & external) and the software development team through which requirements flow. Facilitates/overseas the analysis and design of technology solutions to ensure business needs are met. • Effectively leads the elicitation and documentation of system requirements and solutions into work products. Proactively communicates and collaborates with external and internal customer to analyze information needs and requirements to deliver system artifacts as needed. • Manages and ensures traceability of approved and base-line work products through the software development life cycle to include application specifications, design, development, usability, testing, implementation, and defect prioritization. • Provides guidance on Test Scenarios and reviews Test Cases and ensures coverage of testable requirements. Collaborates with Test Leads and subject matter experts to establish the Testing Approach including usability and performance needs. • Provides certification and actively participates in defect management activities to confirm requirements are being met. Manages change control for affected system artifacts. Technical requirements: • Knowledge of Agile practices • Strong facilitation skills • Strong problem identification and resolution skills • Object Oriented Analysis and Design • Unified Software Development Process • Software Product Engineering Life Cycle • Visio Mid Level: Minimum Experience: • 4+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. Sr. Level: Minimum Experience: • 6+ years relevant experience to include continuous process improvement, project management, business/requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field. Lead Level: Minimum Experience: • 10+ years relevant experience to include continuous process improvement, project management, business/systems requirements and analysis, and/or technical proficiency. • Bachelors degree or 4+ years of work in the Information Technology field.
UI/UX Designer Mid.
UI Designer Mid. Contributes to the development and refinement of the user experience. Under minimal supervision, performs moderately complex to complex work assignments and problem resolution across systems, processes, or channels. Performs multiple roles (team member, team co-leader) in the delivery of user interface solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 4+ years relevant design experience • Working knowledge of web technology platforms, applications, and standards; working knowledge of design concepts. Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Full proficiency with graphic design software such as Adobe Photoshop Job Duties: • Applies maturing knowledge of design and production at the product or channel level. • Resolves design and/or technical issues. Serves as a resource to less experienced team members on escalated issues of a routine nature. • Contributes to project scope definition, scheduling, and budget objectives. Provides input in determining design deliverables, developing work breakdown structures and schedules, and estimating costs and resource requirements. • Builds relationships with the business, project delivery and associated design and development points of contact. May serve as a design point of contact for user interface projects. • Participates in improvement and development initiatives conforming to published web standards.
Voice Engineer Sr
Network Voice Engineer-Aspect Sr Job Role Performs maintenance and operations including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure independently. Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required. Perform production configurations of network(s), infrastructure and applications as well as testing, administration, and quality checks. Coordinates outbound dialer related outage mitigation and/or resolution with Service Desk, Availability Management, technical teams, Aspect Support and end users. Mentors and provides expertise to junior team members. Coordinates efforts with teams across IT and the business to assure quality operations and execution. Leads efforts within team. Technical Requirements: Supplier resources will have the following skills / experience / background: Required: • At least 6 years experience in configuration, deployment, testing, maintenance, monitoring and administering Aspect products including UIP 7, ALM, and Lyrical • At least 6 years experience in supporting Aspect infrastructure including TMS, DCPs and TAs. • At least 6 years experience supporting these applications for a 500+ contact center • At least 2 years experience in support of SIP Protocol • Experience with administering services, adds, moves and changes. • Experience upgrading, testing, platform. • Experience working with all levels of the client management team. • Experience in usability testing. • Experience in the integration of Aspect with Call Recording and WFM. Preferred: • Bachelor’s degree in Information Systems, Computer Science, or related field • Experience with Aspect integration with Cisco ICM and Workforce Mgmt systems • Knowledge of ITIL Service Management processes and tools Job Duties/Responsibilities: • Using generally accepted methodologies and tools, troubleshoot complex issues up to and including opening cases with Aspect, following through and documenting solutions. • Patch and upgrade said platforms/applications as needed or as found by field notices to assure environment is kept up to date. • Monitor and maintain the systems to achieve 99.99% availability. • Administer application configurations in support of business requirements.
UX Coordinator
Requirements/Additional Details: - Prior research coordinating experience - Prior research lab management is a plus - Ability to juggle multiple efforts simultaneously and prioritize effectively - Ability to successfully collaborate across teams and geographies - Solid relationship-building skills - Comfortable with ambiguity/ability to work through ambiguity - Willingness to help build a practice, rather than come into a finished product - Solid written and verbal communication skills - Willingness to jump in and problem solve - The perfect candidate will have a junior-mid-level background and understand of User Research, MUST be great at multitasking, understands the fundamentals of User Recruitment for interviews, familiar with Design Research Protocol, and has some experience with User Zoom (a digital user research platform for testing remotely). This person mustn't be a pushover, but also works well with varying personalities, as the Design research team works consultatively with Design Project teams within the Chief Design Office
Data Quality Assurance Analyst
Data Quality Assurance Analyst Experience: • Intermediate SQL and Python programming skills – 3+ years • Experience as an individual contributor on a Quality Assurance or User-Acceptance Testing team in the data & analytics space. Individual should have prior experience creating, executing, and documenting test cases. – 1+ year • Strong technical acumen; intermediate understanding of the data development life cycle and information management principles (ETL/ELT process, SDLC, metadata management, data quality, etc.) – 3+ years Technology Tools: • Python • SAS Enterprise Guide – team primarily uses SQL pass-through via SAS • JIRA • Company utilizes a variety of platforms. Primarily, focused on Netezza, Snowflake, Hadoop, and DB2 Responsibilities: Individuals in this role are part of the critical path for data development at companyh. This role will perform data validation in support of all data delivery agile teams (26 teams). This includes documenting test cases in Qtest, creating test cases in the preferred programming language (generally Python or SQL), executing test cases, troubleshooting test scripts/code, reviewing and remediating test findings, communicating findings to IT and recommending actions to IT on how issues can be resolved as well as prevented in future development.
Project / Program Manager – Senior Level
Project / Program Manager – Senior Level Technical Requirements: Supplier resources will have the following skills / experience / background: The resource(s) must have the following skills / background: • Bachelor's degree • At least two years project management experience • Familiarity with Agile Methodology • Experience facilitating • Proven ability to handle / resolve conflict • Able to handle multiple assignments simultaneously • Ability to manage frequent change • Project administration • Excellent communication skills (verbal and written) • MS Office experienced user • Well versed in Microsoft Project • Experience building project schedules • Experience with a project management scheduling software • Quick learner Preferred skills / background: • Familiarity with Artemis • Project Management Professional Designation • Experience with industry software development methodologies • Agile Project Management training • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Domain expertise in property and casualty insurance, banking, investments, financial planning, or life insurance / annuities • Ability to identify and facilitate quick resolution of issues • Experience forecasting project spend and schedule based on earned value • Experience reporting project status to stakeholders • Ability to identify and facilitate quick resolution of issues • Experience leading large efforts or teams • Formal leadership training • Process improvement experience Tasks: The following itemized tasks are to be provided by Supplier in the performance of Services described under this JOB DESCRIPTION. • Prepare and maintain project schedules • Provide direct support to project managers on project deliverables • Compile project data and produce project reports • Provide expertise on technical tools and project templates • Provide guidance and support to project managers on deliverables, transitioning through the project phases and overall health of the project • Provide expertise and support on technical tools, project templates and project status for team members • Provide subject matter expertise on project management systems • Manage project risks and issues • Communicate project costs, quality, schedule, issues and decisions to stakeholders in a timely manner • Develop work plan and schedule • Manage project scope and budget • Provide project team leadership • Provide mentoring to team on processes, strategies and project skills • Provide Guidance and set Enterprise direction • Program Manager - 4 or more years experience handling multiple cross-functional enterprise-level projects simultaneously.
UI/UX Designer Sr
UI Designer Sr. Develops and refines the user experience. Independently performs complex work assignments and problem resolution across systems, processes, and channels. Guides and facilitates teams in the delivery of user interface solutions. Participates in the identification, evaluation, and recommendation of web technology solutions. All duties pertain to both the designer and producer career paths. Minimum Requirements: • Bachelor's degree in Fine Arts related field (or equivalent experience) • 6+ years relevant design experience • 2+ years relevant financial services experience • Working knowledge of web technology platforms, applications, and standards • working knowledge of design concepts Requirements: • Photoshop and other industry-standard design tools • CSS, XHTML and JavaScript • Strong time-management, multi-tasking and prioritization skills • Critical thinking and problem-solving skills • Excellent written and verbal communication skills • Ability to effectively present design options for review, from concept through final production • Ability to interact with other team members, both in the team and wider cross-functional capacity (technology, content, marketing, product development) • Ability to justify and articulate design decisions Job Responsibilites: o Partners with direct supervisor to serve as a point of contact for business and technology stakeholders to define business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects. o Demonstrates the value of design as a strategic partner by working with stakeholders to consistently craft, iterate, and deliver solutions that align with member needs. o Assists in the facilitation of a cross-functional understanding of business problems and potential design solutions during human-centered design sessions and group discussions to achieve actionable outcomes o Collaborates with team members to decompose moderately complex problems into a clear and achievable workstream with support and direction for decision making. o Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes. o Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Contributes to those findings in order to clarify and shape decisions that align with member needs. o Advocates for the member and drives empathy-building across the company. o Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design. o Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions. o Provides constructive day-to-day feedback and guidance to team members. o Contributes to improving the conditions and culture for design at company in order to drive positive change in our member's lives. o Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.
Full Stack Developer Mid. or Sr.
Full Stack Developer Purpose of Job Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Software Developer & Integ Mid
Software Engineer Mid-level Summary Provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include; gathering and analyzing requirements, designing, testing, documenting and implementing software, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. Tasks: • Identifies and manages existing and emerging risks that stem from business activities and the job role. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. • Follows written risk and compliance policies and procedures for business activities. • Design, develop, code, and test complex technical solutions collaborating with senior engineers. • May lead code/design reviews to ensure smooth daily operations and accurate planning at a team level. • May begin to organize work and lead team to deliver features and solutions. • Resolves complex production issues with independence by troubleshooting complex applications and systems independently. • May begin mentoring junior engineers. Minimum Education: Bachelor's degree in related field of study, OR Certification from an approved technical field of study, OR 4 additional years of related experience beyond the minimum required. Minimum Experience: 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) Preferred • Excellent communication skills (verbal and written). • Experience identifying and solving complex technical problems. • Experience implementing enterprise solutions using J2EE, REST web services, SQL and JDBC. • Experience developing in Java (Spring Boot) and C# (Dotnet Core, .NET Framework) • Experience with scripting technologies including Python and PowerShell. • Experience with Perl and Unix/Linux. • Experience with Object Oriented Development practices. • Experience with Microservice Architecture. • Experience integrating with Kafka and familiarity with the Elastic Stack. • Experience in application integration using Gitlab, Visual Studio, Eclipse, IntelliJ, or similar tools. • Agile process and engineering practices experience. • Capable of working effectively in high pressure situations. • Ability to multitask, as well as work in a fast changing environment.
User Experience Designer/Svc
User Experience Designer / Service Designer Looking for an experienced visual and interaction designer, will be working in a collaborative environment to design the New Member Onboarding experiences from the ground up. Expected outcomes include cross channel touchpoints both web and native to introduce new members to their benefits and learn more about them. This role will infuse our work with best in class visual and interaction design working hand in hand with our UX designers and development teams. This is a highly collaborative role with a diversity of partners, the ability to thrive in that environment is key to success! Skills: • We’re looking for an Interaction/Visual Designer, some experience or training in HCD or UX is a plus • Designer with proven track record in an in-house design role as opposed to branding agencies (portfolio shows pieces such as digital design style guides) • Designer with track record or training on HCD and design research or appetite to operate in that type of environment Technology Tools • Adobe Suite: XD, Illustrator, Photoshop • Invision Suite • Mural • Sketch • Pen and Paper Responsibilities • Stay abreast of current digital design trends and is fluent in design principles and speaking to rationale beyond personal preferences (knows Gestalt!) • Brainstorm Visual Concepts from pen and paper to hi-fidelity comps, is sketching all the time • Work from our Design Language System to propose aligned solutions and design new elements as needed • Work with UX Designers and Design Director to propose wide range of concepts and validate with users • Deliver a cross-channel visual and interaction strategy
Data Analyst Sr.-Onsite
Data Quality Analyst, Sr. Scope: Leverages expert data management knowledge to support in one or many of the information management functions. Tasks may include any of the items noted below: o Identify and implement process improvements o Lead discussions with cross-functional teams on complex problems o Oversee alignment of best practices and tools based on business needs o Co-own and co-manage team mailbox, access groups, best practice forums, virtual training, open hour sessions, etc. Metadata and Data Quality Support • Metadata repository maintenance, access requests, and proper metadata association Review, validate, and record metadata and data quality information. • Development of definitions, data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes. • Development of controls to mitigate data quality risks including data quality plan development, monitoring data quality results, reports and dashboards for high risk issues. • Define and oversee high risk data quality corrective action plans. • Oversee data quality compliance assessment process. Information Lifecycle Management • Oversee archiving and purging activities of data • Develop archiving and purging strategies and processes • Oversee ILM compliance assessment process identifying items that may be a risk to the corporation. Data Security and Privacy • Manage Data Access security as needed • Support Privacy initiatives through analysis of sensitive data • Ensure sensitive data is accessed and shared in accordance to policies and processes. Master and Reference Data • Develop Master and Reference Data processes and procedures to align with Enterprise Policies and Standards • Create and maintain reference data in accordance to processes and procedures. • Ensure quality and maintenance of master data. Minimal Experience/Education • Minimum Education: • Bachelor's Degree in a Business or Science discipline. 4 years work experience in data management, data quality or business application function or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in a Business or Science discipline or a related discipline OR A PhD in a Business or Science discipline or a related discipline • Minimum Experience: • 8 or more years of experience in one or more information management functions below and any relevant tools Metadata Data Quality including metrics, dashboards, advance knowledge of frequency and duplicate analysis, cross dataset dependencies, orphan `child data' rows, redundancy analysis, etc. Information Lifecycle Management including archiving, purging, content and document management Master and Reference Data Data Security & Privacy OR Master's Degree in a Business or Science discipline or a related discipline PLUS 6 or more years of experience in a data management/quality analytic function. OR Master's Degree and PhD in a Business or Science discipline or a related discipline PLUS 5 or more years’ experience in a data management/quality analytic function.
Full Stack Developer Sr.
Full Stack Developer - Senior Level Job Purpose of Job Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both workforce and over 90% of member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON
Process Engineer Lead
Process Engineer Lead Job Description: Leads, motivates and facilitates cross-functional teams in the development and implementation of key strategic initiatives, using process engineering principles to design and/or optimize business processes and their overall performance. Minimum Requirements: • Bachelor’s degree in a related discipline or equivalent work experience; • 8+ years’ process improvement and/or relevant business experience; • Demonstrated leadership experience; Expert knowledge and demonstrated use of statistics and/or finance, marketing and economic principles; • Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, DOE); • Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and Process management principles; • Knowledge of Design for Six Sigma (DFSS) or equivalent methodology; and Master Black Belt certification or equivalent. Preferred Requirements: Masters degree in an engineering or similar discipline, or equivalent work experience; and 12+ years relevant business support and/or general analysis experience Job Duties: • Applies expert knowledge of the business and process engineering discipline. • Identifies, validates and communicates business solutions. Defines the set of processes that transcend functional and organizational boundaries; identifies and describes the actors that interact with the business; and describes which people, resources and controls are involved in the processes. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Directs analyses, root cause identification, and development and recommendation of key work products. • Leads and facilitates cross-functional, collaborative teams in strategic business improvement and development initiatives using PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process. • Identifies, validates and communicates business solutions. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. • Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis. • Anticipates opportunities and potential process engineer solutions and leads cross-functional teams through the problem resolution process. Shapes vision, mobilizes commitment and leads team to change processes, systems and structures to achieve vision. Provides insight to senior management on issues. • Serves as a primary resource to less experienced team members on escalated issues of a unique nature. Guides, mentors and coaches Process Engineers in the development and delivery of their work products critical to goal achievement and team success. Monitors the work of less experienced peers and team members and provides input on performance appraisals. • Identifies the information entities share across the business, and the relationships between those entities. • Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation.
I/T Operations Specialist Mid
We are seeking a Cloud Operations and System administration specialist for a client in Plano, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Due to COVID -19 there is a high chance that this position will start as a WFH, so candidates will need to be able to work from home if required and be able come in the office once things are settled. Job overview: Bachelor's degree in related field of study, OR 4 additional years of related experience beyond the minimum required. Configure AWS cloud accounts and Capabilities Monitor AWS accounts and running infrastructure User onboarding and lifecycle Management Log analysis and reporting Application Support Requirements: AWS Administration 2yrs Application Support 2yrs Network administration <1yr Logging and Monitoring (Datadog, Splunk, ELK, etc.) Infrastructure As Code (Terraform or Cloud Formation)
IT SCRUM Master Sr
We are seeking a IT Scrum Master for a client in Plano, Texas! For immediate consideration, email resume to: RECRUITING@MILLGROUPUSA.COM Due to COVID -19 there is a high chance that this position will start as a WFH, so candidates will need to be able to work from home if required and be able come in the office once things are settled. JOB SUMMARY: Scrum Masters are servant leaders who guide, coach, and educate product owners and development teams through story development, iterations, retrospectives, product backlog management, and decision making, all while keeping our members first in mind. You will creatively promote and lead an open, transparent, and respectful team environment, and apply your knowledge of agile and scrum to help teams on their journey to continuous improvement. You will lead your team through the scrum process, removing any impediments blocking progress as they work to provide our members with exceptional products. MINIMUM REQUIREMENTS Bachelors degree in Computer Science or 4+ years of equivalent work experience in IT 5+ years experience in an IT project management rol and 3 years recent experience in a Scrum tole Experience with Meeting/Ceremony facilitation Conflict resolution Leadership Jira
Voice Engineer Sr
Network Voice Engineer-Aspect Sr Job Role Performs maintenance and operations including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure independently. Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required. Perform production configurations of network(s), infrastructure and applications as well as testing, administration, and quality checks. Coordinates outbound dialer related outage mitigation and/or resolution with Service Desk, Availability Management, technical teams, Aspect Support and end users. Mentors and provides expertise to junior team members. Coordinates efforts with teams across IT and the business to assure quality operations and execution. Leads efforts within team. Technical Requirements: Supplier resources will have the following skills / experience / background: Required: • At least 6 years experience in configuration, deployment, testing, maintenance, monitoring and administering Aspect products including UIP 7, ALM, and Lyrical • At least 6 years experience in supporting Aspect infrastructure including TMS, DCPs and TAs. • At least 6 years experience supporting these applications for a 500+ contact center • At least 2 years experience in support of SIP Protocol • Experience with administering services, adds, moves and changes. • Experience upgrading, testing, platform. • Experience working with all levels of the client management team. • Experience in usability testing. • Experience in the integration of Aspect with Call Recording and WFM. Preferred: • Bachelor’s degree in Information Systems, Computer Science, or related field • Experience with Aspect integration with Cisco ICM and Workforce Mgmt systems • Knowledge of ITIL Service Management processes and tools Job Duties/Responsibilities: • Using generally accepted methodologies and tools, troubleshoot complex issues up to and including opening cases with Aspect, following through and documenting solutions. • Patch and upgrade said platforms/applications as needed or as found by field notices to assure environment is kept up to date. • Monitor and maintain the systems to achieve 99.99% availability. • Administer application configurations in support of business requirements.
Information Sec. Advisor/Analyst
Information Security Advisor/Analyst Job Role: Role provides information security support and advisory services to internal and external customers. Minimum Requirements: • Bachelor’s degree (or equivalent work experience). 4+ years relevant work experience • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. • Effective communicator with all levels of management to include executive management, briefing preparation experience, analytical. Preferred Requirements: • CISSP, Security+ or other Information security certification Job Duties: 1. Processes requests to design, modify and grant security accesses, and other security requests. 2. Performs role-based access support, troubleshooting end-to-end user errors and issues, and performs end-to-end support on a variety of information security systems software. 3. Administers and maintains user access controls, processes, and procedures to prevent unauthorized access, modification, disclosure or misuse of USAA resources. Performs research, analysis and troubleshooting to identify, resolve, and explain complex security issues. 4. Schedules and conducts self assessments of business applications to ensure compliance with published policies and standards. Collects, compiles, and generates information security reports on system and network accesses. Reports and prepares briefing packages for presentation to customers and management. 5. Identifies and analyzes business practice violations of information security policy and standards. 6. Participates in multiple projects as a team resource. May provide audit support. 7. Documents procedures, executes and improves operational processes. 8. Advises, guides, and assists managers, users and system and network administrators. Provides technical security advice on a wide variety of information security issues, concerns, and problems. 9. Provides general advice and assistance in the interpretation of information security policy and standards. 10. Performs physical site assessments of business partners and performs release of information to third party business partners. 11. Participates in multiple projects as a team resource.
Essbase Developer
Essbase Developer • 6+ years of experience in Oracle Essbase/Hyperion Planning, with hands-on implementation, development, and support experience, preferably gained within one or more financial institution • Expert knowledge of Oracle Hyperion Essbase for creation and maintenance of ASO and BSO cubes, outline management, calculation and report scripting, and MAXL/MDX scripting • Advanced capabilities with Excel SmartView, able to identify and retrieve datasets based on business requirements • Knowledge of relational databases and data modeling, with strong SQL query skills • Experience with metadata and data integration between source systems and Essbase cubes (preferably DRM and ODI) • Experience developing automation scripts (shell, batch, VBS, PowerShell) • Ability to translate business requirements into technical design of functional specifications • Advanced understanding of financial and accounting principles, to support business partners during forecasting and reporting cycles • Able to understand the data flow between systems and assist in troubleshooting and validations • Adherence to SDLC 2.0 controls for design/development/testing/deployment/support • Familiarity with working in Agile/Scrum environment • Strong analytical, communication, and documentation skills
Decision Science IT Analyst
Decision Science IT Analyst Job Role: • Acquires and applies broad knowledge of the USAA business, its products, and processes (fully experienced). • Effectively uses SAS for data analysis and predictive modeling. • Determines and implements the most efficient way of gathering information, validating, and preparing modeling. • Determines and applies routine modeling theories and techniques for business request. • Gathers information, analyzes data trends, identifies root causes and develops work products. • Performs multiple team roles in the development and implementation of key initiatives. Minimum Requirements: Work Experience • 4+ years related work experience in statistical and model development. (Bachelors Degree). • 2+ years related work experience in statistical and model development. (Masters Degree). • 0-2 years related work experience statistical and model development. (PhD Degree). • Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Working knowledge of data analysis tools. Technical Experience • Advanced knowledge of data analysis tools. • Advanced knowledge in developing analysis queries and procedures in SQL, SAS, BI Tools or other analysis software. • Working knowledge in 2 or more modeling techniques (Generalized linear modeling, Time Series, CART, Decision Trees, Neural Networks, Factor analysis experimental design and hypothesis testing.) • Advanced knowledge of industry data sources. Preferred Requirements: • 6+ years related work experience in statistical analysis and model development. Job Duties: • Determines and implements the most efficient way of gathering information, validating, and preparing for modeling. • Determines and applies routine modeling theories and techniques for business request. • Leverages and participates in advanced technical, analytical and business knowledge sessions. • Leads “decision science” discussions and working sessions with cross-functional teams to best understanding complex business objective and influences technical solutions and business strategies. • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make “insight to action” recommendations to answer the business objective and drive the appropriate changes. • Translates recommendations into communication materials and effectively presents recommendations to colleagues for peer review and to mid/upper management.
Front End Software Engineer Mid.
Front End Software Engineer - Mid Level Job Purpose of Job Front End Engineers create and maintain the front-end portion of our business software applications. As a Front-end Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions. Your responsibilities will require you to be familiar in front end development best practices and frameworks, creating beautiful experiences for our internal and member facing systems. You will be required to be knowledgeable in understanding user requirements and tailoring user experiences accordingly. You will engage with business clients, UI designers, developers and architects to create high performing and easy to use systems via the web as well as mobile-based applications. You will create and implement design principles that ensures that our content renders well across multiple devices. You will use and promote the use of front-end and mobile testing tools to ensure quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3 and HTML5 PREFERRED • 1+ years of experience with a JavaScript framework like, React, Redux, Angular, or Backbone. • 1+ years of experience working with Agile methodology • Experience in translating front-end mockups and wireframes into functioning applications • 1+ years’ experience in designing/coding for high availability and performance. • 1+ years of experience with rapid prototyping / simulations / iterative design • Experience supporting accessibility requirements from ADA (Section 508 subset of a11y). • 2+ years of experience on closures/Prototypes/JS.this and variable scope • Understanding of HTTP interaction with browsers (request types, request headers, synchronous/asynchronous requests). • Understanding of page rendering orchestration within a browser • Experience at using browser development tools within each major browser • Delivering software using a container based infrastructure • Familiar with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in Selenium frameworks DESIRED CHARACTERISTICS • Curious and excited by new ideas • Energized by a fast-paced environment • Able to understand and translate business needs into leading-edge technology • Comfortable working as part of a connected team, but self-motivated • Community-focused, dependable and committed • Exceptionally detail-oriented
Data Modeler Sr
Data Modeler A Data Modeler or Designer structures data for optimal access, performance and integration. This role requires taking responsibility for building new data sets and data structures as required to support business needs. The role may also include responsibility for managing the distribution, replication, and archival of data throughout the enterprise. The modeler must also manage the balance of current and future needs in both design and content. This role maybe specialized to offer expertise in Data Governance, Master Data Management (Reference Data Models) or related areas. Skills and Experience • Bachelor’s degree. • 10 years of IT experience, with at least 7 years experience in the development of data warehouse, decision support, or executive information systems. Related experience in relevant application software development may be considered. • Must have experience in the development of process and data models. • Functional knowledge in Financial Services (Banking and/ or Insurance), Social Media usage, call center operations or other relevant areas. • Must have experience in Physical Data Modeling in at least one of the following database technologies: Netezza, DB2, Oracle, Exadata and Teradata. • Must have good understanding of Dimensional Modeling and ER-Modeling. • Excellent communication skills with the ability to facilitate interaction with client users as well as technical IT staff.
Tech Writer Sr.
Tech Writer Sr. Tasks: • Writes and updates content according to company Content and Brand style guidelines where applicable. • Demonstrates proficiency in multiple writing styles and in content development. • Engages internal clients to understand business needs and objectives and interviews subject matter experts. • Translate business needs and requirements stories used for services development. • Create basic user interface wireframes to be used for services development. • Uses best practice knowledge and content metrics to advise clients, influence final content direction, and ensure business objectives are met. • Demonstrates proficiency in work related tools, processes and software. • May write content for website publishing. • Utilizes tested content and templates and optimization best practices; recommends improvements in process and technique to maximize content effectiveness. Required: • At least 4 years of experience in writing, editing, and document creation. • Bachelor’s Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • Write clearly, concisely, and precisely: Must have the ability to write well and convey information to the intended audience in an easily understood manner. • Be proficient in using the tools of the trade: Adept using computer applications associated with producing your documentation such as Adobe, MS Word, Visio, and Photoshop. • Be able to select the proper support visuals: Must understand how to put together graphics and formatting. They must be able to collaborate with the subject matter expert (SME). • Know how to ask questions and learn from the answers. Must be proficient interacting with SMEs and customers. • Refine the art of patience and persistence. Must be understanding and patient. Must also be willing to change direction readily. Preferred Experience • Knowledge of Confluence and Jira • Knowledge of Agile technical software delivery methodologies • Knowledge and demonstrated use of process engineering methodologies • Understanding of digital channel technologies (e.g., HTML5, CSS3 and JavaScript), information architecture and wire framing. • Familiar with concepts related to human centered design or high-tech anthropology • Experience in design research activities including planning, moderation, analysis and synthesis, and communication of findings
Mobile Developer Mid
Mobile Developer – Mid Level Purpose of Job Software Developers and Integrators (SDIs) are engaged in all phases of the software development lifecycle which include; gathering and analyzing user/business system requirements, responding to outages and creating application system models. SDIs primary functions are to design, develop, document, test and debug new and existing software systems and/or applications for internal use, perform defect corrections (analysis, design, code). In addition, SDIs participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives. This is an advanced-level role occupied by those demonstrating in-depth technical and/or business knowledge within their respective areas of specialization. Incumbents work independently on complex work assignments and may determine methods and procedural approaches on new assignments. In addition, responsibilities include serving as resources to internal and third party team members on escalated technical issues and analyzing and designing specifications for less experienced team members to execute. Job Requirements PRIMARY RESPONSIBILITIES • Independently installs, customizes and integrates commercial software packages. • Facilitates root cause analysis of system issues. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. • Learns to create system documentation/play books and attends requirements, design and code reviews. • Receives work packages from manager and/or delegates. • Identifies ideas to improve system performance and impact availability. • Resolves complex technical design issues. • Creates system documentation/play book(s) and participates as a reviewer and contributor in requirements, design and code reviews. • May serve as the subject matter expert on development techniques. • Partners with experienced team members to develop accurate work estimates on work packages. • May serve as a mentor on procedural matters to less experienced internal and third party team members. • May assist experienced team members with the delegation of work packages. MINIMUM REQUIREMENTS • Bachelor's degree or four additional years of related experience in lieu of a degree. • And 4 years experience in software development within a specific discipline or technology PREFERRED • Proficiency in either Android or iOS development techniques and practices • Experience working in an Agile environment
Platform SW Engineer Mid or Sr
Platform Software Engineer - API - Mid or Sr Platform Software Engineers create and maintain APIs for our business software applications that our members use. As a Platform Engineer, you are expected to be able to function in a fast-paced environment driving innovation through rapid prototyping and iterative development ensuring quality is built into all solutions leveraging TDD. Your responsibilities will require you to be knowledgeable in API development. You will be a part of teams of developers guiding on engineering and architecture best practices as well as demonstrate the ability to partner and engage with other engineers and architects. You will work closely with business clients and UI designers to analyze user requirements, code applications and customize and/or integrate commercial software packages for both internal employees and external member-facing applications across multiple platforms. As a Platform Engineer, it will be your responsibility to maintain code integrity and quality. PRIMARY RESPONSIBILITIES • With limited guidance performs defect correction (analysis, design, code) on less complex issues and/or codes applications of medium complexity. With guidance begins to install, customize and integrate commercial software packages. Works with more tenured peers to gain understanding of systems while conducting root cause analysis of issues, reviewing new and existing code and/or performing unit testing. • Works with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing. Learns to create system documentation/play books and attends requirements, design and code reviews. Receives work packages from manager and/or delegates. • Understands and assists in gathering and analyzing customer requirements and may respond to outages following the appropriate processes. • Partners with experienced team members to develop accurate estimates on work packages. May begin to identify issues that impact availability MID LEVEL: MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 2+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with experience using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 2+ years in REST frameworks with focus on API development • 1+ years in AGILE methodology SENIOR LEVEL: MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational DatabMINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • AND, 6+ years of software development experience utilizing one or more of these development languages (Java and/or JavaScript) with at least 2 years using one of the following REST frameworks: Jersey or RESTEasy PREFERRED • 4+ years in REST frameworks with focus on API development • 2+ years in AGILE methodology • 2+ years’ experience integrating with backend services like JMS, J2C, ORM frameworks (Hibernate, JPA, JDO, etc), JDBC. • Ability to design and implement container based APIs using a container frameworks OpenShift, Docker, or Kubernetes. • Relational Database design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework ase design and optimization with Oracle DB2, MySQL, Postgress • Understanding of microservices architecture design and implementation • Working experience with Gradle, GIT, GitHUB, GITLab, etc. around continuous integration and continuous delivery infrastructure • Experience testing in REST services • Experience in design and develop automated test framework
Full Stack Developer Mid
Full Stack Developer Mid Full Stack Developers create consistent user experiences for our members and employees across a diverse range of digital products and delivery platforms. Full Stack Developers at company should expect to be part of an integrated team that provide solutions using design, front-end and REST services. Ideal Full Stack Developers have deep knowledge in front-end technologies as well as core Java experience and ability to span application tiers when necessary. Full Stack Developers work in a challenging, fast-paced, agile environments to deliver the web and mobile applications that support both our company workforce and over 90% of company member interactions. PRIMARY RESPONSIBILITIES You will lead all phases of front end development providing innovative solutions for both internal employees and external member-facing projects. You will lead experienced team members and work closely with business clients and UI designers to analyze user requirements, design and code applications, and customize commercial software packages. MINIMUM REQUIREMENTS • Bachelor's degree in Computer Science or STEM (Science, Technology, Engineering, Math) majors, or 4+ years of equivalent work experience in IT • AND, 6+ years of software development experience utilizing one or more of these full-stack development languages (Java J2EE, JavaScript, React, Angular, CSS3, or HTML5) with at least 2 of those years in Java J2EE PREFERRED • At least 4 years experience in JavaScript, JavaScript Frameworks such as React or Angular, CSS3, and HTML5 • At least 4 years experience in Java J2EE and Web Services (Restful and SOAP) • Understanding of cross-browser compatibility issues • Experience working in an Agile development environment • Experience developing responsive applications • Experience with one or more of the following technologies: Wicket, XML and JSON