Senior QA Tester (Manual) – Banking / Disputes

Senior QA Tester (Manual) – Banking / Disputes

Overview
We are seeking a Senior Manual QA Tester to support a high-volume banking claims and disputes environment. This role requires an independent, hands-on tester who can own testing execution with minimal direction. The focus is on manual testing, data validation, and SQL analysis across complex, data-driven systems.

Key Responsibilities

• Execute manual testing across banking applications
• Perform data validation using SQL to verify business rules, calculations, and risk metrics
• Test reports and dashboards to ensure accuracy and alignment with business requirements
• Document defects, test evidence, and metrics; track issues to resolution
• Support UAT, regression testing, and defect triage
• Partner with developers, analysts, and business stakeholders to resolve issues

• 5–6+ years of manual QA testing experience
• Strong ability to work independently with little to no direction
• 4+ years of SQL experience validating data and business rules
• Experience testing credit card, ACH, and/or dispute processing systems
• Experience with at least one of the following platforms:
  Fiserv, Fidelity, Visa, or Amex
• Advanced Excel skills (data analysis, Power Query, pivot tables)
• Experience working in regulated or enterprise financial environments

• Experience with qTest
• Experience with Jira
• Experience testing Tableau dashboards or BI reports
• Background supporting audit, risk, or compliance testing

Business Process Analyst

Business Process Analyst (Contact Center/AI)
 
Requirements:

• 6 years of experience working on Processes/Process Improvement
• 2 years’ experience with Contact Center Technology (AI, Chatbots, IVR etc.)
• Need an understanding of the claims processes and claims environment
• Analytical mindset
• Proactive, go-getter, work independently

Business Operations Manager

Business Operations Manager

RESPONSIBILITIES:

Human Resources
Manage payroll, time off, employee benefit enrollment,
Manager employee online passwords and subscriptions.
Manage employee key performance indicators
Manage quarterly and annual reviews
Manage recruiting and training

Facility:
Manage facility for organization, cleanliness, heating and cooling, organization, etc.
Manage computer hardware, phone system, internet, routers, etc.

QUALIFICATIONS:

• 35+ years of experience in office management, operations, or administrative leadership
  (law firm or professional services environment strongly preferred)
• Demonstrated experience managing day-to-day office operations, including facilities, vendors, supplies, and workflows
• Proven ability to supervise, train, and support staff, including administrative and support team members
• Strong working knowledge of law firm operations, including confidentiality, deadlines, and professional standards
• High level of organizational and project-management skills with the ability to prioritize competing demands
• Exceptional written and verbal communication skills
• Advanced proficiency with Microsoft Office
• Comfort learning and administering practice management, billing, and document management software
• Ability to handle confidential and sensitive information with professionalism and discretion
• Strong problem-solving skills and the ability to operate independently with sound judgment

Marketing and Intake Manager

Business Analyst  - Actuarial / Geospatial Analytics

Business Analyst  - Actuarial / Geospatial Analytics

We are seeking an intermediate-level Business Analyst with an actuarial background to support a growing actuarial analytics team within a Property & Casualty insurance environment. This role plays a critical part in transforming complex risk and catastrophe (CAT) data into clear, accessible geospatial dashboards and analytical insights used to support quarterly Concentration of Risk (CoR) metrics and broader risk strategy initiatives.
The ideal candidate brings a strong foundation in P&C actuarial analytics, hands-on experience with geospatial visualization, and solid SQL data querying skills. This role will also support the team’s ongoing data platform transition from SQL to Snowflake and contribute to emerging work in climate and catastrophe risk.
Key Responsibilities

• Build and maintain geospatial dashboards and data visualizations to support CAT loss forecasting and risk exposure analysis
• Support quarterly Concentration of Risk (CoR) metrics through data analysis, validation, and reporting
• Query, manipulate, and analyze complex datasets using SQL
• Perform peer reviews of complex Excel-based analytical reports
• Assist with inventorying SQL databases and queries as part of a migration to Snowflake
• Conduct ad hoc research and analytical refinement to support evolving risk strategies
• Collaborate closely with credentialed actuaries, including shadowing and knowledge transfer
• Translate analytical findings into clear presentations and visual outputs for stakeholders

• 3–5 years of actuarial analytics experience within Property & Casualty insurance
• Hands-on experience with geospatial analytics and dashboard development
• Proficiency with ArcGIS or comparable geospatial visualization tools
• Strong SQL skills for data querying and manipulation
• Advanced Excel skills (complex reports, analysis, peer review)
• High attention to detail and strong analytical rigor
• Ability to clearly communicate technical findings to non-technical audiences
• Experience working remotely in a collaborative team environment

• ACAS credential or progress toward CAS exams
• Experience with catastrophe models or CAT loss forecasting
• Exposure to climate risk or climate change analysis
• Experience supporting SQL to Snowflake data migrations
• Background in meteorology or climate science
• Experience building dashboards used for executive or risk leadership decision-making

Credit Risk Analyst

Credit Risk Analyst- REMOTE - WFH! 
 
Requirements:

6-8 years of SAS and SQL experience
Credit analyst/Credit risk strategies experience
Pro-active, able to work independently and hit the ground running
Experience working with and presenting raw data
Experience with credit cards is highly preferred
Python experience is preferred
 
 
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Sr UX Designer

Senior UX Designer

A designer in this role is responsible for supporting the design team by defining business problems and design requirements, facilitating design sessions, collaborating with team members to break down complex problems into manageable tasks, and navigating the entire work stream from discovery through delivery. They also participate in research efforts, synthesize findings, and ensure compliance with risk management policies.
 
Requirements:
5 years of UX Design
Experience with web and native platforms
Portfolio that shows design process.
Resume that communicates effectively
Communication Skills - communicate ideas effectively
Corporate design experience, working with Design Systems
Human-Centered Design Methodology
Team player, culture fit
Figma experience
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Supplier Manager

Supplier Manager 

Responsibilities:
Managing vendor performance
Stakeholder communication & alignment
Invoice review & validation

Requirements:
3-5 years Vendor/Supplier Contract Management experience
Invoice validation experience – Validate bill amounts
Understanding of contract language  
Experience with business requirements for creating RFPs
Comfortable working in a fast-paced, high-ambiguity environment
Excellent written and verbal communication skills
MS Office proficiency
Procurement system experience
P&C/Guidewire experience preferred. ;

AI Contact Center Product Owner

AI Contact Center Product Owner – REMOTE!!

Responsibilities:
Liaison between business and IT
Act as the voice of the contact center and stakeholders
Deployment of AI enabled contact center capabilities
 
Required:
3+ years of Agile Product Owner experience
Experience with AI/chatbots implementation/integration projects
Experience with Call Center projects
API integration experience
Data analysis skills
Strong communication skills
 
Preferred:
Insurance experience
Product Owner certifications
Figma
 
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Medical Bill Audit Coordinator

Data Entry Clerk

Consumer Loan Underwriter - Junior

Consumer Loan Underwriter – Junior level

Daily Duties:
Reviewing and underwriting consumer loan applications
Exercising lending authority
Managing concurrent chat communications (avg. 5–6 chats/day)
Applying regulatory and risk standards consistently
 
Requirements:
1 year experience with underwriting experience
Knowledge of Credit and Risk Assessment (1 year experience)
1 year of Analytical skills
Strong communication skills  
Experience with Outlook, Slack, Click to chat
Problem solving skills
 
Training schedule will be 8-5 for 2 weeks.
Work Schedule will be between: 8:00am-8:00pm CST Sunday-Saturday, must work either Saturday OR Sunday, with Friday off.
 

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Loan Origination Call Quality Review Specialist

Loan Origination Call Quality Review Specialist – Phoenix
 
Responsibilities:
·         Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right.
·         Identify overall compliance related behavior trends and communicate to management
·         Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio.
 
Requirements:
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance.
Excellent listening skills 
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent.
 
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Document Coordinator

Associate Attorney

Associate Attorney 1

Estate Planning law firm located in Austin, Texas
A leading law firm in Austin, Texas that specializes in estate planning, asset protection and wealth transfer for high-net-worth families is seeking an Associate Attorney 1 to join their team.

About the Firm
We are experts in high net worth and complicated estate planning and asset protection. We care about our clients, their families, and their legacies. We are passionate about providing exceptional client services that goes beyond what is typically expected and received. We work as a team so our clients and their families know there is always someone they can trust who is here to help. We use sophisticated legal technology to enhance efficiency and accuracy.

About You
You are methodical, meticulous, and organized; lead by example; and take pride in your work. You have a strong work ethic and strive for quality. You have impeccable integrity and a deep appreciation and affinity for firm systems.
You are passionate about putting in the dedication to develop your career. You are dedicated to becoming proficient in the most cutting-edge estate planning and wealth transfer strategies.
You care about our clients, you enjoy using innovative technology to produce your work, you see challenges as learning opportunities, and you strive to always have a positive outlook.

About the Job
You will be an integral team member who plays a critical role in supporting our ongoing clients. We will coach you as you become skilled with our Associate Attorney 1 Competency Matrix, which includes the following responsibilities:

• Become proficient with Clio Manage, Clio Draft and Wealth Counsel software.
• Learn and implement our process for generating and maintaining high quality legal documents.
• Learn and implement our processes for effectively managing estate planning, estate administration, guardianship and business matters.
• Become skilled with local court processes and work towards being able to manage court cases.
• Work toward monthly revenue goal.
• Work to establish professional relationships with clients and our team.
• Collaborate with our founder and team to develop legal strategies and ensure the best possible outcome for clients.

• Juris Doctor from an accredited law school.
• Licensed to practice law in Texas and a member in good standing with the State Bar of Texas or ability to take Texas Bar exam.
• Transcript from accredited law school.
• Be available during firm operating hours of 8am-5pm, Monday through Friday and willing to put in additional hours to develop your skills.
• Comfortable with technology and able to learn new programs (Microsoft Suite, Clio, WealthDocx, and Zoom, among others).
• Maintain a State of Texas notary commission or be willing to register as a notary.
• Fluent in English and eligible to work in the U.S. without sponsorship.
• This is not a remote position. Candidate must work at the firm's Austin office.

• This is a full-time, exempt role (not eligible for overtime pay).
• Annual base salary $150,000 with annual bonus schedule based upon revenue requirement.
• 15 days paid time off and 10 paid company holidays.
• Health insurance, 401(k) with 4% employer match.
• Bar dues, professional liability insurance, CLE budget, relocation budget.

UX Copywriter

We are seeking a UX Copywriter.  100% Remote - WFH
 
Ideal candidate for this role should be able to write human, encouraging, and forward-thinking language that drives digital adoption, builds brand loyalty, and keeps users moving forward.


Responsibilities:
 
Reviewing website content for optimization to drive more engagement
Creating new content for new experiences added for member claims
Assisting with migration to Adobe Experience Manager

Requirements:
 
5-8 years of content writing, UX writing, designing content for customers facing digital claims experience
A history of working with designers, product managers, product marketing teams, researchers, data analysts, and/or other writers to build exceptional product experiences
Experience writing product copy for websites, apps, landing pages, SMS & push notifications, and transactional emails
High degree of comfort translating complex concepts into clear and engaging writing with a solid, consistent voice
Super strong attention to detail, both in word selection for micro-copy as well as overall organization and documentation of ideas and projects
Knowledge of online technology and related products, including web and mobile UI
Portfolio of work that demonstrates how they've used insight, empathy, and language to create simple and effective user experiences
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